V Tac Arvostelua 

I had to contact V-Tac as i needed a faulty flood light replaced.I previously bought the lights from smart lighting Essex but unfortunately the company went into administration and would not replace the product directly. I spoke to Daniel Lance at V-Tac who was absolutely amazing, he sent me upgraded replacement lights as the faulty product is no longer produced by the company and l received it the next day. He also followed up with an email asking if the item was delivered and working correctly. I was very surprised how straightforward the process and delivery was. Thanks so much Daniel for your amazing customer service.

Light was replaced quicklu under 5 year warranty

I contacted V-Tac with an issue regarding a faulty light strip that I bought from Toolstation eighteen months earlier. The product information was showing a warranty of 5 years so I rang V-Tac. I supplied the required invoice (luckily the Toolstation personal account keeps a copy of all orders placed so I was able to print one off). This could have been an issue if I had bought elsewhere, because I doubt I would have kept an invoice some 18 months later. V-Tac resolved my query in a timely, efficient manner and couldn't be more helpful. A replacement part arrived the following day after I raised the query!

I needed after-sales assistance and received excellent service. A serious company that is concerned with customer satisfaction.

Prompt and clear response to a technical question regarding replacing a discontinued light. Solution and specification given.

Very professional and committed company who put high value on customer satisfaction. My concern was Promptly handled and was quickly resolved to my satisfaction. I was kept well informed throughout the Resolution Process/Stages.
Very happy and pleased with this company and will happily use them again and recommend them to my friends and family for their products.

Bought a v-tac light with 5 year warranty. Problem after 3 years. Supplier in administration so contacted V-tac direct. Explained problem, confirmed proof of purchase and sent picture and Co agreed to provide replacement THE SAME DAY. So all sorted within about an hour. Replacement arrived 3 days later. Brilliant service. Highly recommend

Quick response to email and resolved the issue

Having raised a query with V-TAC re problems with one of their lighting models they responded quickly to the query. After discussing the problem with them they immediately offered to replace the fittings in question FOC. The replacements were delivered AM on the 9th.
We will continue to fit lighting from their range with this first class level of support.

After 3 years had a problem. Spoke to Kyla at Vtac re warranty within 2 hours DHL notified me that replacements were on there way. What a Brilliant service. Have ordered another batch of the led battens

After emails to their support address seemingly being ignored, this company went from zero to hero by me using their web-based contact form. Within a day they responded to a warranty query for my PIR light which had a five year warranty (and was about 3 years old). The fault was that the sensor had come away and I was asking for advice on how to fix it as the unit is a sealed one. Once I had proved the purchase date (thank you Amazon order history) they advised a replacement would be sent but as the model had been superseded would the newer one be OK? Details were attached. A quick confirmation back with my address in UK and the replacement was despatched via DPD and delivered the next day. I doubt anyone can provide better service than that so would recomnend this company. I would suggest though that they fix the email support issue that meant I felt I was being ignored as I would have left a one star in the beginning.

The address that didn’t work cane from the instruction sheet - support at v-tac.eu

Very helpful and speedy support.

We had a unit fail whilst under warranty. A couple of emails with proof of purchase and we were offered a replacement from the current range. Our unit having gone out of production.

A couple of days later, the new and improved unit arrived. It fitted the same wall mounting points, so only took minutes to have working.

Really impressed with the help and service from Daniel. The products are very well built and look very slick once installed. Zero complaints even if one of the original units developed a fault.

Good quick service replacing warranty items bought from a failed reseller

I recently emailed V-TAC regarding an led batten light that started flickering after 18 months so not new but within their extended warranty period. After answering a few simple questions a new one was dispatched to and received by me the very next day. Just excellent communication and customer service from Daneil at V-TAC, a good product and a model for other service teams to work towards - thank you!

Exceptional service! Had a fault with a light fitting and it was still under warranty. Replaced within 3 days. No fuss no hurdles or hoops to jump over or through. Just good old fashioned great customer service

The unit developed a fault
The retailer was useless
I contacted the manufacturer who immediately sent a replacement
Shame on retailer for not doing his legal duty but top marked for manufacturer

i was advised to speak to a local stockist when we are a local stockist so a bit of customer knowledge might be helpful got it sorted eventually to a satisfactory conclusion

Good communications, well handled, well satisfied with the result.

Swift and competent, perfect.