Elegoo US Store Arvostelua 

very helpful and knowledgeable

Elegoo shipped me a Saturn 4 Ultra 16K which was rendered non-functional by a factory defect which caused internal hardware failure after only a handful of test prints. After initially attempting to deal in good faith and send it in for repair, Elegoo's repair team left the printer in their queue uninspected for an entire eight weeks with no tangible estimate on when it would be repaired.

After nearly six months of trying to resolve this issue with a bricked printer, I opted instead to demand a refund, as is legally my right under New York State Consumer Protection law regarding defective products. Elegoo's support team are currently refusing to honor this refund and are in violation of New York State law doing so.

Needless to say, I will never be purchasing another Elegoo printer again. I was warned about the abysmal quality control and awful customer service and naively went ahead with my purchase anyway. I have barely anything to show for an enormous amount of wasted material, time, and intense frustration.

EDIT in Response to Elegoo Reply:

Under NY UCC § 2 and New York State's Implied Warranty of Merchantability, any product shipped with factory defects or manufacturing flaws such that the product no longer functions as advertised or intended must be replaced or refunded at the consumer's discretion. I asked for a new replacement printer, and Elegoo refused, stating they would only replace it with an open box model. I accepted the open-box model, only to be told that they actually didn't have any in stock. I then accepted Elegoo's offer of repair service after extensive back-and-forth with their support team, only to have the printer sit without inspection at their repair warehouse for eight entire weeks until I hounded them for an update. As of the writing of this review, the printer has still not been repaired.

Elegoo staff are also lying in their reply, as the LCD screen was fully functional and had zero issues, as verified during screen tests. Their technical support staff verified that the failure was due to internal hardware such as the motherboard and fresnel lens, both of which I as a consumer have no initial access to or obligation to repair myself.

This is why, as my final resort, I have elected to demand the refund that I am entitled to under New York State consumer protection law and commercial code. Reports have been filed to the New York Attorney General and Department of Consumer Protection, with further action to follow the longer this remains unresolved.

Originally, I reviewed the company with 2 stars due to the exceptional conduct of their technical support staff which had helped me to troubleshoot the defect. Due to the egregious conduct of their online customer support staff, I have changed this review to 1 star.

tech was helpful with troubleshooting a failed camera issue, we didn't fix it but tech support will reach out to me Monday

When I discovered a manufacturing defect in one of the components of the new CANVAS system I reported it to Elegoo. Their customer service team responded quickly and, after a couple of email exchanges to clarify and document the issue, new parts were on their way. Most likely because their customer service dept. and parts are both in China - many time zones away, the whole process took about two weeks. Still, there were no unnecessary delays and we are up and running. Basing support and parts in time zones closer to their users (Europe and N. America) would make their service even better.

Both my son and I ordered a Neptune 4. Unfortunately, we wanted only one printer, but we each placed an order. Your customer service team contacted UPS, as one of the orders had already shipped, and were able to have the printer rerouted back to your whse.

No response from customer service. Tries to return it. Opened a ticket and never actually heard from anyone.

My company has ordered from Elegoo several times. Recently, we ordered a 3D printer and when it arrived, the door was shattered. I made the mistake of buying the purchase plan, as they were no help at all. For 2 weeks I tried to explain to them that their sight would not allow me to upload pictures of the damage. I would email them and did not get a response back from them for a minimum of 12 hours later. I was finally able to get some help from a second customer service person at Elegoo. I was able to send her the pictures of the damaged door, and she assured me that we would get a replacement door shipped to us.

Received everything quickly except the resin tray replacement sheets. I haven’t used my Jupiter 2 yet due to clear tray sheets that were damaged by me accidentally, so just waiting on them to be able to print

after my first few prints product kept clogging tried different fillament nozzles even hot ends same issue

The hardware is very good and is easy to understand. The software is weak compared to others (Prusa).

Overall well worth buying. The prints come out incredible.

Printer arrived fast, and they responded quickly when I had an issue ordering the one I wanted.

Elegoo has always been very responsive and will work with you in every way to resolve an issue. Great work Elegoo!

Elegoo 4 Neptune Max new extruder, clogged immediately.

I got a great deal on 30 rolls of filament. Averaged 9.95 per roll.

Your quality is horrible.. my printer in less than a year has been down waiting for repair parts more than 4 months. A part breaks, waiting 2-3 weeks for the part to be shipped. Conversing with customer service takes days to get the parts I need to fix it to be shipped.

I promised my partner, no more Elegoo printers. I promised not to install the CANVAS on it and sell it on Facebook Marketplace and sell the printer to someone who needs parts. My next printer will either be a Creality K3 or a Prusa Core One L. At least they have good quality and responsive customer service.

My experience with the Elegoo Centauri Carbon and Canvas system has been highly rewarding. Like any advanced multi-color setup, I've run into a few small, manageable issues along the way, but Elegoo’s customer service has been absolutely spot-on in helping me through them. The machine's overall performance is excellent, and knowing the company genuinely backs their hardware makes a huge difference. I highly recommend them and wish Elegoo continuous prosperity and success!

Over all great service. Just the the attention i have received trought the years that ihave purchased products from Elegoo has been great. My problems have always been resolved from firmware to hardware.

When I purchased the CC2, I didn't think much of it. It was low price and meant to hold me until 2 more expensive machines arrived a few months later. What I received was an absolute surprise. Out of the box, this machine has become my go to work horse, even after the more expensive printers arrived. It is very well built and easy to maintain. I was so impressed that I've already switched over 75% of my filament to Elegoo brand. If they added an active heater and climate-controlled printing to the CC2 along with 4-8 independent print heads, it would be the perfect printer. That is the only thing holding it back. It performs better than my Bambu Labs X1C which costed me almost 6 times as much.

not enough support, product arrive, installed following the provided instructions, but doesnt work try to get help and support, and is been now almost a week and nobody has reach me, or help me to fix my printer, mind you is a brand new product and has zero support or help.