Great experience! The sunglasses arrived safely and well-packed. When a minor customs issue came up, customer support was quick to respond and resolved it right away. Very helpful and reliable service... Näytä lisää
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
I paid £189 for sunglasses sold as Prada by Urban Sunglasses. After concerns about their authenticity, I contacted EssilorLuxottica and supplied photographs for their team to review. Their writte... Näytä lisää
I placed an order on the 20th August for a pre order sunglasses with roughly estimated delivery of 6-10 days. I have received the sunglasses today on the 15th sept, even though it took a while i can't... Näytä lisää
Yritys on vastannut
Recently bought a pair a of silver mirror polarised RB3025 aviators. There was a tiny manufacturing flaw in one of the lenses though so I contacted CS and to cut a long story short; they replaced... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
Urban Sunglasses, supported by a holding company active in the eyewear industry since 1988, strives to connect consumers with high-quality products. As a retailer of luxury sunglasses, Urban Sunglasses operates a vast network of suppliers and sales outlets across numerous countries worldwide. The company leverages its extensive experience in e-commerce and the eyewear sector to offer customers globally renowned brands, crafting a product and marketing strategy that aligns with contemporary dynamics.
Yhteystiedot
22 Lintons Lane, KT17 1DD, Epsom, Yhdistynyt kuningaskunta
- (+44) 740 568 59 06
- info@urbansunglasses.co.uk
- urbansunglasses.co.uk
4,5
Erinomainen
208 arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
On vastannut 60 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 2 viikon sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Issue resolved
After my sunglasses arrived I complained about the quality, the team were quick to resolve my issue. Sending me a new pair from another supplier which I was extremely happy with free of charge. The only reason for 4 star, is because I had to knock a point off for the 1st pair that arrived. Can’t fault their customer service! Thank you
6. helmikuuta 2026
Vastaus yritykseltä URBAN SUNGLASSES
Hi Dear Amie,
Thank you for your time and 4-stars review!
Your recommendation means a lot to us. We look forward to serving you again.
If you have any further comments or need assistance, please don't hesitate to contact us.
Warmest regards,
Urban Sunglasses Team
Avoid
I have recieved a very suspect pair of Tom ford sunglasses. The box is damaged and one of the arms is clearly misaligned. I suspect they are either seconds or fakes. I am currently awaiting a response from the company regarding how to return the item as despite a’14 day free returns policy’ how to achieve this is less than transparent. It all now feels a bit dodgy. From my current experience I would avoid in all honesty.
19. helmikuuta 2026
Oma-aloitteinen arvostelu
Great customer service
Great communication and service. Super fast delivery
Highly recommend
11. helmikuuta 2026
Vastaus yritykseltä URBAN SUNGLASSES
Hi Dear Mac,
Thank you for your time and 5-stars review!
Your recommendation means a lot to us. We look forward to serving you again.
If you have any further comments or need assistance, please don't hesitate to contact us.
Warmest regards,
Urban Sunglasses Team
Vastaus yritykseltä URBAN SUNGLASSES
Hi Dear Dylan,
Thank you for your time and 5-stars review!
Your recommendation means a lot to us. We look forward to serving you again.
If you have any further comments or need assistance, please don't hesitate to contact us.
Warmest regards,
Urban Sunglasses Team
Easy to us sit
Easy to us sit. Found what i wantd and paid with klarna. No issus at all. A++
2. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä URBAN SUNGLASSES
Hi Dear Dale,
Thank you for your time and 5-stars review!
Your recommendation means a lot to us. We look forward to serving you again.
If you have any further comments or need assistance, please don't hesitate to contact us.
Warmest regards,
Urban Sunglasses Team
Great store
7. helmikuuta 2026
Vastaus yritykseltä URBAN SUNGLASSES
Hi Dear Vladimir,
Thank you for your time and 5-stars review!
Your recommendation means a lot to us. We look forward to serving you again.
If you have any further comments or need assistance, please don't hesitate to contact us.
Warmest regards,
Urban Sunglasses Team
I forgot to apply my discount when…
I forgot to apply my discount when placing the order, but the team was helpful and resolved it quickly over the phone. The time arrived on Thursday as expected. Overall a positive and straightforward experience.
14. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä URBAN SUNGLASSES
Hi Dear Tom,
Thank you for your time and 4-stars review!
Your recommendation means a lot to us. We look forward to serving you again.
If you have any further comments or need assistance, please don't hesitate to contact us.
Warmest regards,
Urban Sunglasses Team
Fantastic sunglasses and Customer service
The sunglasses I ordered arrived and whilst I loved them, they came without a case or certificate of authenticity. I emailed Urban Sunglasses and they replied immediately.
They resolved the issue as soon as possible and apologised for the mistake. Fantastic customer service. Would therefore highly recommend.
Thanks
6. helmikuuta 2026
Vastaus yritykseltä URBAN SUNGLASSES
Hi Dear Nicola,
Thank you for your time and 4-stars review!
Your recommendation means a lot to us. We look forward to serving you again.
If you have any further comments or need assistance, please don't hesitate to contact us.
Warmest regards,
Urban Sunglasses Team
Awesome company to deal with
Awesome company to deal with. Minor stock issue but they over-delivered in what was promised. my Tom Fords are excellent!
31. tammikuuta 2026
Vastaus yritykseltä URBAN SUNGLASSES
Hi Dear Adam,
Thank you for your time and 5-stars review!
Your recommendation means a lot to us. We look forward to serving you again.
If you have any further comments or need assistance, please don't hesitate to contact us.
Warmest regards,
Urban Sunglasses Team
I’ve purchased a pair of ran ban…
I’ve purchased a pair of ran ban glasses lately. Very pleased with the quality. Great price. Exactly as described on the web page.
Service was brilliant. Glasses arrived very promptly. Will definitely be purchasing more from urban sunglasses. 👍
7. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä URBAN SUNGLASSES
Hi Dear Mark,
Thank you for your time and 5-stars review!
Your recommendation means a lot to us. We look forward to serving you again.
If you have any further comments or need assistance, please don't hesitate to contact us.
Warmest regards,
Urban Sunglasses Team
Next day delivery was spot on
Next day delivery was spot on. Boxed well and glasses fit me perfect. Will use them again!!
1. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä URBAN SUNGLASSES
Hi Dear Iain,
Thank you for your time and 5-stars review!
Your recommendation means a lot to us. We look forward to serving you again.
If you have any further comments or need assistance, please don't hesitate to contact us.
Warmest regards,
Urban Sunglasses Team
Vastaus yritykseltä URBAN SUNGLASSES
Hi Dear Carla,
Thank you for your time and 5-stars review!
Your recommendation means a lot to us. We look forward to serving you again.
If you have any further comments or need assistance, please don't hesitate to contact us.
Warmest regards,
Urban Sunglasses Team
DO NOT TRUST
I received a pair of counterfeit sunglasses from this company. I contacted the company with overwhelming evidence they were fake, and at least they acknowledged immediately that they were 'defective', as they described it. The explanation I received was that "the product you received may have been mixed up with one of the items that had been previously returned to us". I questioned how the how they would avoid returning these sunglasses back into circulation to sell on, and was told that it would be put in the "defective products category" and returned to the seller, and that "our warehouse normally inspects every item, but occasionally such situations can occur." When asked to return the sunglasses in pristine condition though, I made it clear I would be returning them in a way they would no longer be able to be sold onto unsuspecting purchasers. Make of this story what you will. I thought I'd done my due diligence checking out reviews on here for this company but clearly, if an offer seems to good to be true, it probably is. If you want to delve deeper for yourself, go into the pages about returns etc and you'll see a lot of the information talks about a watch company instead. Incredibly disappointing and I'm exceptionally annoyed that had I not been particularly careful in checking, they could have happily taken a considerable amount of money from me for counterfeit sunglasses that also would run the risk of damaging my eyes.
23. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä URBAN SUNGLASSES
Hi Dear Toni,
Thank you for your time and 5-stars review!
Your recommendation means a lot to us. We look forward to serving you again.
If you have any further comments or need assistance, please don't hesitate to contact us.
Warmest regards,
Urban Sunglasses Team
great service on time and very good…
great service on time and very good price thanks
25. tammikuuta 2026
Vastaus yritykseltä URBAN SUNGLASSES
Hi Dear Lee,
Thank you for your time and 5-stars review!
Your recommendation means a lot to us. We look forward to serving you again.
If you have any further comments or need assistance, please don't hesitate to contact us.
Warmest regards,
Urban Sunglasses Team
Vastaus yritykseltä URBAN SUNGLASSES
Hi Dear Anna,
Thank you for your time and 5-stars review!
Your recommendation means a lot to us. We look forward to serving you again.
If you have any further comments or need assistance, please don't hesitate to contact us.
Warmest regards,
Urban Sunglasses Team
Great communication
Great communication. I wanted to send glasses back no issue Mrs didn’t want them refunded straight away.
20. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä URBAN SUNGLASSES
Hi Dear Brent,
Thank you for your time and 5-stars review!
Your recommendation means a lot to us. We look forward to serving you again.
If you have any further comments or need assistance, please don't hesitate to contact us.
Warmest regards,
Urban Sunglasses Team
Really pleased with new sunnies
Really pleased with new sunnies. The service has been great and kept informed all the way. The glasses were well packed and very good price. Would def use again. Thanks
13. tammikuuta 2026
Vastaus yritykseltä URBAN SUNGLASSES
Hi Dear Brian,
Thank you for your time and 5-stars review!
Your recommendation means a lot to us. We look forward to serving you again.
If you have any further comments or need assistance, please don't hesitate to contact us.
Warmest regards,
Urban Sunglasses Team
Lovely sunglasses.
Lovely sunglasses.
I had a few delivery issues, but the customer service was fantastic at resolving everything
14. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä URBAN SUNGLASSES
Hi Dear Georgia,
Thank you for your time and 5-stars review!
Your recommendation means a lot to us. We look forward to serving you again.
If you have any further comments or need assistance, please don't hesitate to contact us.
Warmest regards,
Urban Sunglasses Team
Next day arrival
24. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä URBAN SUNGLASSES
Hi Dear Mathew,
Thank you for your time and 5-stars review!
Your recommendation means a lot to us. We look forward to serving you again.
If you have any further comments or need assistance, please don't hesitate to contact us.
Warmest regards,
Urban Sunglasses Team
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