Absolutely awful costumer service. Glasses arrived broken. Was told it would be replaced. After a week they decided to refund and not replace despite promising me a replacement. This was supposed to b... Näytä lisää
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Great experience! The sunglasses arrived safely and well-packed. When a minor customs issue came up, customer support was quick to respond and resolved it right away. Very helpful and reliable service... Näytä lisää
I placed an order on the 20th August for a pre order sunglasses with roughly estimated delivery of 6-10 days. I have received the sunglasses today on the 15th sept, even though it took a while i can't... Näytä lisää
Yritys on vastannut
Recently bought a pair a of silver mirror polarised RB3025 aviators. There was a tiny manufacturing flaw in one of the lenses though so I contacted CS and to cut a long story short; they replaced... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
Urban Sunglasses, supported by a holding company active in the eyewear industry since 1988, strives to connect consumers with high-quality products. As a retailer of luxury sunglasses, Urban Sunglasses operates a vast network of suppliers and sales outlets across numerous countries worldwide. The company leverages its extensive experience in e-commerce and the eyewear sector to offer customers globally renowned brands, crafting a product and marketing strategy that aligns with contemporary dynamics.
Yhteystiedot
22 Lintons Lane, KT17 1DD, Epsom, Yhdistynyt kuningaskunta
- (+44) 740 568 59 06
- info@urbansunglasses.co.uk
- urbansunglasses.co.uk
4,5
Erinomainen
208 arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
On vastannut 60 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 2 viikon sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Vastaus yritykseltä URBAN SUNGLASSES
Hi Dear Kirsty,
Thank you for your time and 5-stars review!
Your recommendation means a lot to us. We look forward to serving you again.
If you have any further comments or need assistance, please don't hesitate to contact us.
Warmest regards,
Urban Sunglasses Team
I ordered the wrong size and had no…
I ordered the wrong size and had no hassle sending them back and getting a full refund,many thanks.
9. maaliskuuta 2026
Vastaus yritykseltä URBAN SUNGLASSES
Hi Dear Mark,
Thank you for your time and 5-stars review!
Your recommendation means a lot to us. We look forward to serving you again.
If you have any further comments or need assistance, please don't hesitate to contact us.
Warmest regards,
Urban Sunglasses Team
Super quick delivery and great glasses…
Super quick delivery and great glasses at a very competitive price! Will use again
14. maaliskuuta 2026
Vastaus yritykseltä URBAN SUNGLASSES
Hi Dear Luigi,
Thank you for your time and 5-stars review!
Your recommendation means a lot to us. We look forward to serving you again.
If you have any further comments or need assistance, please don't hesitate to contact us.
Warmest regards,
Urban Sunglasses Team
Excellent Company!
Excellent Company!
Super fast delivery. Beautifully packaged. Superb quality RayBans. I love my Justins. Even comes with a complimentary cleaning kit. Perfect customer support via whatsapp. 11/10, thanks Urban Sunglasses UK!
21. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä URBAN SUNGLASSES
Hi Dear Sebastian,
Thank you for your time and 5-stars review!
Your recommendation means a lot to us. We look forward to serving you again.
If you have any further comments or need assistance, please don't hesitate to contact us.
Warmest regards,
Urban Sunglasses Team
Superb service and advice.
5. maaliskuuta 2026
Vastaus yritykseltä URBAN SUNGLASSES
Hi Dear Steve,
Thank you for your time and 5-stars review!
Your recommendation means a lot to us. We look forward to serving you again.
If you have any further comments or need assistance, please don't hesitate to contact us.
Warmest regards,
Urban Sunglasses Team
Amazing customer service when…
Amazing customer service when exchanging styles and wonderful products
5. maaliskuuta 2026
Vastaus yritykseltä URBAN SUNGLASSES
Hi Dear Zuzana,
Thank you for your time and 5-stars review!
Your recommendation means a lot to us. We look forward to serving you again.
If you have any further comments or need assistance, please don't hesitate to contact us.
Warmest regards,
Urban Sunglasses Team
Vastaus yritykseltä URBAN SUNGLASSES
Hi Dear Raja,
Thank you for your time and 5-stars review!
Your recommendation means a lot to us. We look forward to serving you again.
If you have any further comments or need assistance, please don't hesitate to contact us.
Warmest regards,
Urban Sunglasses Team
Price and offers
Price and offers, Delivery and arrangements of out of stock items
3. maaliskuuta 2026
Vastaus yritykseltä URBAN SUNGLASSES
Hi Dear Muhammed,
Thank you for your time and 5-stars review!
Your recommendation means a lot to us. We look forward to serving you again.
If you have any further comments or need assistance, please don't hesitate to contact us.
Warmest regards,
Urban Sunglasses Team
Vastaus yritykseltä URBAN SUNGLASSES
Hi Dear Dean,
Thank you for your time and 5-stars review!
Your recommendation means a lot to us. We look forward to serving you again.
If you have any further comments or need assistance, please don't hesitate to contact us.
Warmest regards,
Urban Sunglasses Team
Vastaus yritykseltä URBAN SUNGLASSES
Hi Dear Oliver,
Thank you for your time and 5-stars review!
Your recommendation means a lot to us. We look forward to serving you again.
If you have any further comments or need assistance, please don't hesitate to contact us.
Warmest regards,
Urban Sunglasses Team
Spot on
Got my ray bans and they are 100% real. Price was much better than the shapes.
5. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä URBAN SUNGLASSES
Hi Dear David,
Thank you for your time and 5-stars review!
Your recommendation means a lot to us. We look forward to serving you again.
If you have any further comments or need assistance, please don't hesitate to contact us.
Warmest regards,
Urban Sunglasses Team
My new fave
Honestly I usually dont write reviews but these are great. Arrived boxed well and cheaper than anywhere else. Proper happpy with my purchase.
3. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä URBAN SUNGLASSES
Hi Dear Maurice,
Thank you for your time and 4-stars review!
Your recommendation means a lot to us. We look forward to serving you again.
If you have any further comments or need assistance, please don't hesitate to contact us.
Warmest regards,
Urban Sunglasses Team
I love my sunglasses they came so fast
I love my sunglasses they came so fast, I definitely buy few more, amazin costumer service!
4. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä URBAN SUNGLASSES
Hi Dear Karla,
Thank you for your time and 5-stars review!
Your recommendation means a lot to us. We look forward to serving you again.
If you have any further comments or need assistance, please don't hesitate to contact us.
Warmest regards,
Urban Sunglasses Team
Reliable
If I had to describe it I would say reliable. Found a pair I couldn't find elsewhere. They arrived with all the papers . Definitely genuine, Glad I found them.
4. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä URBAN SUNGLASSES
Hi Dear Joshua,
Thank you for your time and 5-stars review!
Your recommendation means a lot to us. We look forward to serving you again.
If you have any further comments or need assistance, please don't hesitate to contact us.
Warmest regards,
Urban Sunglasses Team
Vastaus yritykseltä URBAN SUNGLASSES
Hi Dear William,
Thank you for your time and 4-stars review!
Your recommendation means a lot to us. We look forward to serving you again.
If you have any further comments or need assistance, please don't hesitate to contact us.
Warmest regards,
Urban Sunglasses Team
Very happy with my sunglasses which…
Very happy with my sunglasses which were already competetively priced but with a discount code came in £20 cheaper than Sunglass Hut. Authentic product. Fast delivery too. I did read a couple of negative reviews but my experience was very good and I would buy again.
19. helmikuuta 2026
Vastaus yritykseltä URBAN SUNGLASSES
Hi Dear Helen,
Thank you for your time and 5-stars review!
Your recommendation means a lot to us. We look forward to serving you again.
If you have any further comments or need assistance, please don't hesitate to contact us.
Warmest regards,
Urban Sunglasses Team
Brilliant communication and service
11. helmikuuta 2026
Vastaus yritykseltä URBAN SUNGLASSES
Hi Dear Elsie,
Thank you for your time and 5-stars review!
Your recommendation means a lot to us. We look forward to serving you again.
If you have any further comments or need assistance, please don't hesitate to contact us.
Warmest regards,
Urban Sunglasses Team
Best prices around
I had been looking for these prada ones for a while and was pleased to find them at a competitive price here. They arrived well package in a nice box with all the accessories included.
Delivery was quick and free, which was a bonus. Overall, a very positive hoping experience.
22. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä URBAN SUNGLASSES
Hi Dear Eleanor,
Thank you for your time and 4-stars review!
Your recommendation means a lot to us. We look forward to serving you again.
If you have any further comments or need assistance, please don't hesitate to contact us.
Warmest regards,
Urban Sunglasses Team
good service
good service! the packaging was immaculate and shipping was so quick. everything was excellent. I got pair of Tom Ford this moment but I’ll be back to get for my wife…
24. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä URBAN SUNGLASSES
Hi Dear Customer,
Thank you for your time and 5-stars review!
Your recommendation means a lot to us. We look forward to serving you again.
If you have any further comments or need assistance, please don't hesitate to contact us.
Warmest regards,
Urban Sunglasses Team
Great stuff
Cheaper than the high street shops and got here FAST. Was worred about fakes but these are real.
2. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä URBAN SUNGLASSES
Hi Dear Guy,
Thank you for your time and 5-stars review!
Your recommendation means a lot to us. We look forward to serving you again.
If you have any further comments or need assistance, please don't hesitate to contact us.
Warmest regards,
Urban Sunglasses Team
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