Great experience! The sunglasses arrived safely and well-packed. When a minor customs issue came up, customer support was quick to respond and resolved it right away. Very helpful and reliable service... Näytä lisää
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
I placed an order on the 20th August for a pre order sunglasses with roughly estimated delivery of 6-10 days. I have received the sunglasses today on the 15th sept, even though it took a while i can't... Näytä lisää
Yritys on vastannut
Recently bought a pair a of silver mirror polarised RB3025 aviators. There was a tiny manufacturing flaw in one of the lenses though so I contacted CS and to cut a long story short; they replaced... Näytä lisää
Yritys on vastannut
The purchases I made were more than satisfactory. Two pairs of Raybans, excellent products at very fair prices compared to other outlets. Well packed and delivered promptly. Would be happy to use this... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
Urban Sunglasses, supported by a holding company active in the eyewear industry since 1988, strives to connect consumers with high-quality products. As a retailer of luxury sunglasses, Urban Sunglasses operates a vast network of suppliers and sales outlets across numerous countries worldwide. The company leverages its extensive experience in e-commerce and the eyewear sector to offer customers globally renowned brands, crafting a product and marketing strategy that aligns with contemporary dynamics.
Yhteystiedot
22 Lintons Lane, KT17 1DD, Epsom, Yhdistynyt kuningaskunta
- (+44) 740 568 59 06
- info@urbansunglasses.co.uk
- urbansunglasses.co.uk
4,6
Erinomainen
207 arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
On vastannut 64 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 2 viikon sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Good price and supplied what I ordered.
Good price and supplied what I ordered.
Perfect
11. huhtikuuta 2026
Vastaus yritykseltä URBAN SUNGLASSES
Hi Dear David,
Thank you for your time and 5-stars review!
Your recommendation means a lot to us. We look forward to serving you again.
If you have any further comments or need assistance, please don't hesitate to contact us.
Warmest regards,
Urban Sunglasses Team
Fantastic customer service A*****
Fantastic customer service A*****
Super fast delivery
Superb experience, i will definitely be a returning customer, Thank You
18. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä URBAN SUNGLASSES
Hi Dear Sam,
Thank you for your time and 5-stars review!
Your recommendation means a lot to us. We look forward to serving you again.
If you have any further comments or need assistance, please don't hesitate to contact us.
Warmest regards,
Urban Sunglasses Team
Great customer service
I was skeptical as prices were cheaper than I'd seen elsewhere but the products are genuine.
Two items were out of stock and so they sent a WhatsApp to notify me and offer me a refund or exchange if I didn't want to wait. I then wanted to return 1 pair as they didn't suit me but this was really easy. I sent a WhatsApp and they sent me a shipping label. Good communication and would buy from them again.
6. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä URBAN SUNGLASSES
Hi Dear Kirsty,
Thank you for your time and 5-stars review!
Your recommendation means a lot to us. We look forward to serving you again.
If you have any further comments or need assistance, please don't hesitate to contact us.
Warmest regards,
Urban Sunglasses Team
Great site great communication and…
Great site great communication and product arrived next day
1. huhtikuuta 2026
Vastaus yritykseltä URBAN SUNGLASSES
Hi Dear Laura,
Thank you for your time and 5-stars review!
Your recommendation means a lot to us. We look forward to serving you again.
If you have any further comments or need assistance, please don't hesitate to contact us.
Warmest regards,
Urban Sunglasses Team
Vastaus yritykseltä URBAN SUNGLASSES
Hi Dear Vlad,
Thank you for your time and 5-stars review!
Your recommendation means a lot to us. We look forward to serving you again.
If you have any further comments or need assistance, please don't hesitate to contact us.
Warmest regards,
Urban Sunglasses Team
Fab Service!
Didn’t have what I wanted, communicated really quickly and they sourced me a fab alternative. Posted when said and arrived quickly! Fab service!
7. huhtikuuta 2026
Vastaus yritykseltä URBAN SUNGLASSES
Hi Dear Louise,
Thank you for your time and 5-stars review!
Your recommendation means a lot to us. We look forward to serving you again.
If you have any further comments or need assistance, please don't hesitate to contact us.
Warmest regards,
Urban Sunglasses Team
Really good price and great service
Really good price for a pair of Ray Ban sunglasses - a fraction of the price at which they sell elsewhere. Delivered really quickly. Will definitely use this company again 👍🏻.
7. huhtikuuta 2026
Vastaus yritykseltä URBAN SUNGLASSES
Hi Dear Julie,
Thank you for your time and 5-stars review!
Your recommendation means a lot to us. We look forward to serving you again.
If you have any further comments or need assistance, please don't hesitate to contact us.
Warmest regards,
Urban Sunglasses Team
Fantastic company from start to finish…
Fantastic company from start to finish my glasses wete out of stock and they asked if i wanted a,refund but i was prepaired to wait and they came when expected very good communication threw whats app which i like and such a,good price for my sun glasses would highly recomend them ...
7. huhtikuuta 2026
Vastaus yritykseltä URBAN SUNGLASSES
Hi Dear Liz,
Thank you for your time and 5-stars review!
Your recommendation means a lot to us. We look forward to serving you again.
If you have any further comments or need assistance, please don't hesitate to contact us.
Warmest regards,
Urban Sunglasses Team
Great communication
Sunglasses were out of stock but they messaged me on WhatsApp to allow me to change order, wait, or refund very quickly. Very response and helpful, chose to wait for them to come back in stock and they delivered on time.
6. huhtikuuta 2026
Vastaus yritykseltä URBAN SUNGLASSES
Hi Dear David,
Thank you for your time and 5-stars review!
Your recommendation means a lot to us. We look forward to serving you again.
If you have any further comments or need assistance, please don't hesitate to contact us.
Warmest regards,
Urban Sunglasses Team
Brilliant service. Brilliant price.
Haven't got a wrong word to say about them. The price and the whole purchasing experience was great. Well done everyone from customer service. Cannot fault a thing
7. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä URBAN SUNGLASSES
Hi Dear Pauline,
Thank you for your time and 5-stars review!
Your recommendation means a lot to us. We look forward to serving you again.
If you have any further comments or need assistance, please don't hesitate to contact us.
Warmest regards,
Urban Sunglasses Team
Refund mishap sorted
Unfortunately the glasses did not fit so I had to return them. I didn't realise that in order to get it refunded I needed to contact them after I sent them back. As I didn't contact them I did not receive any correspondence so thought I'd been scammed....this however was sorted out very quickly by the company once they were made aware of my mistake!! Thanks and apologies
1. maaliskuuta 2026
Vastaus yritykseltä URBAN SUNGLASSES
Hi Dear Michala,
Thank you for your time and 5-stars review!
Your recommendation means a lot to us. We look forward to serving you again.
If you have any further comments or need assistance, please don't hesitate to contact us.
Warmest regards,
Urban Sunglasses Team
Their prices is very good
Their prices is very good. The order processing and deliver time is quick.
When I have an issue with my order and reach out to them their response to my communication is swift and they resolve any issue or queries I have. I will definitely recommend them to friends and family.
Thanks to all the staff at Urban Sunglasses that I had dealings with.
3. huhtikuuta 2026
Vastaus yritykseltä URBAN SUNGLASSES
Hi Dear Omey,
Thank you for your time and 5-stars review!
Your recommendation means a lot to us. We look forward to serving you again.
If you have any further comments or need assistance, please don't hesitate to contact us.
Warmest regards,
Urban Sunglasses Team
Awesome service and very pleased with…
Awesome service and very pleased with the glasses.
27. maaliskuuta 2026
Vastaus yritykseltä URBAN SUNGLASSES
Hi Dear John,
Thank you for your time and 5-stars review!
Your recommendation means a lot to us. We look forward to serving you again.
If you have any further comments or need assistance, please don't hesitate to contact us.
Warmest regards,
Urban Sunglasses Team
The sunglasses are great but I feel…
The sunglasses are great but I feel they are very slightly bent so don't fully sit symmetrical on my nose.
1. huhtikuuta 2026
Vastaus yritykseltä URBAN SUNGLASSES
Hi Dear Annie,
Thank you for your time and 4-stars review!
Your recommendation means a lot to us. We look forward to serving you again.
If you have any further comments or need assistance, please don't hesitate to contact us.
Warmest regards,
Urban Sunglasses Team
Great customer service
Really helpful and communicative customer service department. We used WhatsApp and they were so quick to respond. My first pair ordered had gone out of stock but they got them shipped from Europe and kept me updated on deliveries etc.
8. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä URBAN SUNGLASSES
Hi Dear Joanna,
Thank you for your time and 5-stars review!
Your recommendation means a lot to us. We look forward to serving you again.
If you have any further comments or need assistance, please don't hesitate to contact us.
Warmest regards,
Urban Sunglasses Team
Great
At first I received faulty sunglasses, but the customer service was excellent — they quickly accepted my return and sent me a new pair without any hassle. Really impressed with how smoothly everything was handled. Very happy customer, 10/10! 🌟
6. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä URBAN SUNGLASSES
Hi Dear Roma,
Thank you for your time and 5-stars review!
Your recommendation means a lot to us. We look forward to serving you again.
If you have any further comments or need assistance, please don't hesitate to contact us.
Warmest regards,
Urban Sunglasses Team
Customer experience and service 10/10
27. maaliskuuta 2026
Vastaus yritykseltä URBAN SUNGLASSES
Hi Dear Francesca,
Thank you for your time and 5-stars review!
Your recommendation means a lot to us. We look forward to serving you again.
If you have any further comments or need assistance, please don't hesitate to contact us.
Warmest regards,
Urban Sunglasses Team
Vastaus yritykseltä URBAN SUNGLASSES
Hi Dear Joanne,
Thank you for your time and 5-stars review!
Your recommendation means a lot to us. We look forward to serving you again.
If you have any further comments or need assistance, please don't hesitate to contact us.
Warmest regards,
Urban Sunglasses Team
Please do not fall for this scam
Blatantly obvious fakes, sunglasses arrive without functional authentication tags, broken boxes and dodgy stitching.
Only positive is they will accept returns to sell the fake sunglasses back on.
Please do not fall for this.
27. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä URBAN SUNGLASSES
Hi Dear Kirsty,
Thank you for your time and 5-stars review!
Your recommendation means a lot to us. We look forward to serving you again.
If you have any further comments or need assistance, please don't hesitate to contact us.
Warmest regards,
Urban Sunglasses Team
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