UpAiry Arvostelua 

We love our UpAiry jocks for our little man and most importantly they work! No leaks! We had a little issue with the sizing but Jebie from customer care instantly took care or us. Stella experience all round. Thank you UpAiry team!

I ordered a bundle of potty training pants in August. With that order came a free bottle of their tummy gummies. Apparently, by accepting that free bottle you agree to a monthly subscription of tummy gummies - this is a “dark pattern” and a way for brands to exploit consumers.
I never received that order and had to repeatedly contact customer service over the course of months. Eventually, i received a refund in November after asking for one three times when they admitted my delivery was lost.
Throughout this time I continued to get their promotional emails telling me to act quickly for another deal, that I had a credit that was about to expire — again a “dark pattern” that creates urgency that doesn’t exist. If their product is really that good, they shouldn’t need this tactic.
In the meantime, I got notice that more tummy gummies shipped and I’d been charged. I immediately canceled the subscription and asked for a refund. They immediately issued a refund for that order; I think that is a recurring complaint they receive since they are essentially tricking consumers into subscriptions.
I’ve heard good things about their products, but their tactics are very scammy. Similar products exist elsewhere. If you do buy Upairy, find the products in a store and avoid purchasing through their website!

I love that they are colorful and kid friendly! They are super soft and comfortable for my girls! I bought them for nighttime potty training and they do not hold all of their urine but my girls are 5 and 7 so maybe they hold more urine than the smaller kiddos.

I recently ordered some UpAiry training paints for my son, but when they arrived, they were too small for him. I contacted UpAiry's customer service and they were extremely helpful in resolving this issue and sending my son a size that was a better fit.

Delivered as promised. Have not used them yet, but seems like a quality product.

“Free” gummies included with your purchase of underwear are on a recurring billing charge that was not clear to me when making my purchase. Charged me $40 for gummies my daughter is not even old enough to take. On top of that the potty training underwear are not leak proof at all. First time she peed in the one pair she had on my husbands pants were soaked! Shipping is from china and is very slow to arrive. The package looked like it came from Temu or SHEIN. It was very poorly packed, just stuffed into the plastic mailer with no care. This whole company is giving SCAM!

When placing my order the auto address finder made a mistake and added a bit to my address that shouldn’t be there. I email the brand straight away and got a reply promptly saying that this mistake had been rectified and giving me more information about the details of my order. This is great costumer service and allowed me to have peace of mind regarding the correct delivery of my parcel.
Thank you for being great to your costumers will be recommending to friends for sure. 5* costumer service is a rare thing this days.

I contacted Upairy regarding an exchange for my son's training pants because we needed a larger size for a more comfortable fit around his tummy. Even though I had already washed the original medium pairs, Grachelle from customer support was incredibly understanding. She immediately processed a replacement order for the Large size at no extra cost and generously told me I didn’t even need to return the original pairs. It is so rare to find a company that truly cares about its customers and their children's comfort like this. Highly recommend!

Very slow delivery, ordered 25/10 and only delivered 9/11 (11 business days) know product's are good as ordered previously, no puddles on floor, trousers do get wet so not as amazing as advertised but do work and worth it but not the wait unfortunately as we are literally potty trained! If you want this product before you start order it weeks in advance. Also missing free potty training guide and stickers which was included with purchase.

UpAiry’s customer service with Christine was fantastic. She was immediately available to help with my orders. They take mom feedback seriously. The company truly cares about their customers satisfaction of their products. They are passionate about helping families master the potty training process in toddler friendly, mom approved, cute patterned training pants the kids are excited to wear! Thank you UpAiry!

Pants arrived quickly, but I was missing the ultimate sticker pack and the secrets of potty training

6 months trying to potty train him, 2 weeks with these pants and it was done... I recommend them to anyone who asks. It was like magic.

Excellent Customer Service!
I had a wonderful experience with Upairy's customer support. They were very understanding, accommodating, and quick to resolve my concern regarding a discrepancy in my order. They went above and beyond by arranging a replacement for the missing pair and additional training pants at no extra cost.
I truly appreciate their kindness, generosity, and commitment to customer satisfaction. The entire process was smooth and hassle-free, and I felt that my concern was genuinely heard and addressed.
A special thank you to the customer support representative who assisted me. Your professionalism and excellent service are greatly appreciated!
Highly recommended! Thank you, Upairy, for taking such good care of your customers! ❤

The pants I ordered did not fit so they went above and beyond to make it right!! This company is amazing! Thank you so much!

I did not place an order for these toddler gummies, and I was never aware that I had been enrolled in an auto-subscription. I find the way this was handled very misleading, especially when I never intended to sign up for recurring orders.

I still have not received my refund, and I would like this resolved immediately. Please confirm that the subscription has been canceled, that no further charges will be made, and provide an update on when I can expect my full refund.

I shouldn’t have to continue following up for a refund on an order I never intended to place.

They added on a recurring gummy subscription to my order without me ordering that is very poor business practice and theft

It started working from the day 2 ,😍 am so happy after trying million different things this was my best decision and now my toddler loves it , within a week he is potty trained. I must say am impressed .👍🏻

Shipping was great and didn’t take too long. I did one of their bundle deals and unfortunately one of the potty training underwear that I selected. I did not receive and instead received a different print that I didn’t pick. my package was also missing the book that has all the tips and tricks to help you with potty training. I have sent an email in regards to this mixup and I am waiting to hear back.

Thank you so much for the quick response, kindness, and helping me with my issue! You’ve definitely won my business :)