Mycket nöjd med produkten! Snabb leverans och en produkt som motsvarar förväntningarna. Den är både elegant, stilren och har mycket bra funktion. Känns som en riktigt bra kvalitet – jag är supernöjd!
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Beautiful products, sleek design. Always pretty easy to assemble. Call customer service a few times for some delivery and stock issues. Super friendly and forthcoming. Great brand and good webshop
L'essenziale visibile agli occhi. Ogni dettaglio restituisce la cura per un progetto pensato, ragionato, costruito per destare meraviglia. Autentici i materiali, ottimo il confort restituito. Un'atte... Näytä lisää
Yritys on vastannut
Asteria Wall nach 18 Monaten defekt. Falsche Beratung, falsches Ersatzteil 24V statt 12V geliefert. Lieferung miserabel in zerrissener Plastiktüte (von wegen alles "grün") geliefert. Rückgabe nicht mö... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
Where beautiful Danish design meets affordability, high-quality materials and a genuine care for the environment.
Yhteystiedot
Havnegade 29, 1058, Copenhagen, Tanska
- +4531393131
- info@umage.com
- umage.com
3,9
Hyvä
587 arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
On vastannut 92 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 1 kuukauden sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Die Lampe ist sehr schön, der Kundenservice sehr schlecht
Die Lampe ist sehr schön. Leider wurde das sehr unhandliche Paketb an eine GLS Pickup Store gesendet. Es war für mich sehr mühsam, es dort abzuholen. Dies war so nicht bei der Bestellung vereinbart. Der Kundenservice hat auf meine Reklamation auch nicht geantwortet.
Ich finde es unglaublich, dass ich eine Ware für 400 Euro im Berliner Niesel
#regen mit einer Sackkarre zur Wohnung transportieren muss. Der Kundenservice hat Null Sterne verdient.
3. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä UMAGE
Hi,
Thank you for your review, and please accept our sincere apologies for the delayed response.
We are happy to hear that you like the lamp, but we are very sorry to learn about your delivery experience. We completely understand how frustrating it must have been to collect such a large package from a pickup store, especially when you expected home delivery.
We are also sorry to hear that you did not receive a response to your complaint. This is certainly not the level of service we aim to provide.
If you are interested in us looking further into the case, feel free to reach out to us again. We would be happy to look into the matter and check if something may have gone wrong with your inquiry or the parcel service.
Best wishes,
Caroline / UMAGE
Todavía no me han llegado las lámparas…
Todavía no me han llegado las lámparas ni encuentro el estado del envío. Las compré hace 10 días
7. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä UMAGE
Hi Clara,
Thank you for your review, and please accept our apologies for the delayed response.
We are sorry to hear that you had difficulties finding the shipping status of your order. We hope that your lamps have arrived safely in the meantime and that you are enjoying them.
Sometimes the shipping notification with the tracking information can unfortunately end up in the spam or junk folder, which might make it harder to locate.
If you have not received your parcel or still need assistance, please feel free to contact us with your order details and we will be happy to look into it for you.
Again, I’m very sorry for the late reply and hope that everything has worked out in the meantime. We will certainly take this feedback with us and continue working to ensure clear and timely communication going forward.
Best wishes,
Caroline / UMAGE
Hang out coffee table
I bought Hang out coffee table. Amazing quality and great design.
4. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä UMAGE
Hi Teo,
Thank you for your lovely review. We are very happy to hear that you are enjoying the Hang Out coffee table and that both the quality and the design met your expectations.
We hope you have found the perfect spot for it in your home and that you will enjoy it for many years to come.
Best wishes,
Caroline / UMAGE
Nemt at bestille på nettet og hurtig…
Nemt at bestille på nettet og hurtig levering af produkter
24. marraskuuta 2025
Vastaus yritykseltä UMAGE
Hej Mille,
Tusind tak for din flotte anmeldelse.
Det glæder os at høre, at det var nemt at bestille på nettet, og at produkterne blev leveret hurtigt.
Du er altid velkommen hos os igen.
Med venlig hilsen,
Camilla // UMAGE
Absolutely useless!
Absolutely useless!
Bought one of their lamps through Royal Design. It arrived without adequate charging station and after 6 months, many emails, photos and videos later, Royal
Design still had not sorted the problem so I contacted Umage directly. They then asked me to fill in another form!!! All I want is for the product to work as designed or my money back. Not some ridiculous bureaucracy. Just give me the charger!
Don’t ever buy from Umage unless you’re sure you won’t have a problem.
And reply is useless too - Royal Design is referring back to ‘supplier’ so Umage is completely in control of the process. In fact they are the reason the response is so slow and useless.
1. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä UMAGE
Hi Charlie,
Thank you for taking the time to share your experience. I’m really sorry to hear how long and frustrating this process has been for you. This is absolutely not the experience we want anyone to have with one of our lamps.
Even though your purchase was made through Royal Design and we unfortunately don’t control their response times or communication, we still want to help you get the correct charger as quickly as possible. We will therefore in this case try and contact one of our UK-partners and see if they will be able to send you a UK charger.
We’ll also make sure to pass your feedback on to the relevant internal teams and our partner so we can improve the process and ensure cases like yours are handled much faster in the future.
Again, I’m very sorry for all the inconvenience this has caused you, and we appreciate you giving us the chance to make this right.
Kind regards,
Camilla // UMAGE
Disappointing Experience After Years of Being a Fan
I’ve been a loyal Umage customer for years- we bought the Audacious console a few years ago and absolutely loved it. Unfortunately, our recent experience has been extremely disappointing.
A few weeks ago, we ordered a new shelving unit. The website clearly stated delivery within 5–7 business days, yet after 7 days we still hadn’t received any update, shipment confirmation, or tracking information. I reached out, and eventually received a tracking number -only to discover that the destination was incorrect (shipping to Luxembourg instead of Ireland) and the product wasn’t even the one we ordered.
I immediately followed up, but once again communication stopped. Throughout this process, I had to message via their telephone, the website chatbot, and customer service, and the initial reply alone took three days. Now that I’ve responded, I’m expecting another long wait.
Given how much we spent on the shelving unit and accessories, this level of customer service is really disappointing. It’s a real letdown from a brand we’ve always admired.
11. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä UMAGE
Hi Sara,
thank you for taking the time to share such a detailed review - and for being loyal UMAGE customers over the years. I’m genuinely very sorry that your recent experience has been so disappointing, especially after you’ve previously enjoyed our Audacious console.
The long wait without any update, the incorrect destination on the shipment, receiving the wrong product, and then having to chase us through several channels with slow replies is absolutely not the level of service we want to provide. You are completely right to expect better from us, particularly considering how much you’ve invested in the shelving unit and accessories.
I’ve shared your review internally with our customer service and logistics teams and asked them to cchek your case and make sure that it's fully resolved.
We’ll also use your feedback to improve our communication and order-handling processes.
I’m truly sorry for the frustration and inconvenience this has caused you and for letting you down as a brand you’ve admired.
Kind regards,
Camilla // UMAGE
Missing parts. Twice.
We ordered the chair Heiko, which first came without any screws and bolts. Then we realized they also mixed up the parts, and it was missing one. They decided to send a full new chair, which came also with a missing part. I really wanted to like the chair, but that's unacceptable for that price.
21. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä UMAGE
Hi Philmod, thank you for taking the time to share this feedback. I’m truly sorry for the experience you’ve had with your Heiko chair. Receiving missing parts once is already frustrating, but having it happen twice is absolutely not acceptable and far from the standard we want to deliver.
I would very much like to check that your case has been fully resolved and that you now have all the parts you need. We’re also forwarding your feedback internally to our warehouse and production teams so we can investigate what went wrong with the packing of your orders and make sure this does not happen again in the future.
We’re genuinely sorry for the inconvenience, the extra time and effort this has caused you, and that we didn’t live up to the quality you rightly expect at this price point. This is not how we wish to run our business, and we are truly committed to fixing situations like this. Your feedback is extremely valuable in helping us improve and in resolving your case properly, and we really appreciate you sharing it with us.
Kind regards,
Camilla // UMAGE
Ersatzblätter Silvia…
Ich habe Ersatzblätter für meine Silvia Lampe bestellt. Lieferung kam zügig, ich konnte nachverfolgen, wo sich mein 📦 gerade befand.
Alles kam wie gewünscht, top!
17. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä UMAGE
Hi Rosi,
thank you very much for your review.
We’re happy to hear that the replacement leaves for your Silvia lamp arrived quickly and that you could easily track your parcel.
It’s great to know everything was just as you wished.
If you ever need any help or spare parts in the future, we’re always here to assist.
Kind regards,
Camilla // UMAGE
Customer service when buying directly from Umage has been awful
Very beautiful lamps, my favorite, actually.
Unfortunately, the customer service when buying directly from Umage (not through resellers) has been awful.
I needed new leaves for my Carmina lamp. I placed the order and filled in all the correct details. When the package arrived, I couldn’t pick it up because Umage hadn’t put my name on the delivery label. It took them 5 days to reply, and their chat didn’t work either.
At first, they tried to blame me for not providing the correct information, even though the screenshot of my order clearly showed my name. Then they said there was nothing they could do except wait for the package to be returned to them and then change the label. This turned out not to be true. When I contacted the delivery company, they told me they had already informed Umage that they only needed a written confirmation to make changes in the delivery.
So not only did Umage give me incorrect information, but they also ignored 2 emails in which I explained what the delivery company had said. They simply never addressed it in their answers.
It’s now been over a month, and I am still waiting for my order. This company shows no customer-centred approach. They could have sent a new package with express delivery and apologised for the inconvenience. The original parcel will still be returned to them anyway. Instead, they do nothing proactive and just wait, which means I wait even longer.
Waiting more than 1 month for an online order in today’s e-commerce landscape? It's far from the branch standards!
22. lokakuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä UMAGE
Hi Nadia,
thank you for taking the time to share such a detailed review.
I’m truly sorry for the experience you’ve had with your Carmina order, especially when you say our lamps are your favourites.
The long wait, the incorrect information, the issues with the delivery label and the feeling that your emails weren’t properly addressed are all far from the service we want to provide.
I’ve forwarded your review internally and asked our customer service team to review your case again as a priority so we can make sure that this type of situation never happens again or least so that we will be able to handle it much better than we did with you.
Because situations like this are exactly where we should be acting proactively, and I’m sorry that this hasn’t been the case here.
Your feedback about our communication and our handling of the delivery partner is very valuable, and we will use it to improve our processes so this doesn’t happen again.
Once again, I sincerely apologise for the inconvenience and the frustration this has caused.
Kind regards,
Camilla // UMAGE
Alles Perfekt
Von der Bestellung bis zur Lieferung hat alles super funktioniert. Der Aufbau der Garderobe war einfach und wir sind glücklich damit.
17. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä UMAGE
Hi Barbara,
Thank you so much for your lovely review!
We’re delighted to hear that everything went smoothly from ordering to delivery, and that assembling your wardrobe was easy and you’re happy with it.
If you ever need any assistance in the future, we’re always here to help.
Kind regards,
Camilla // UMAGE
Wir sind mehr als begeistert
Wir sind mehr als begeistert.
Die Lampen sind schöner als erwartet und die Lieferung ging so schnell.
Am liebsten 10 🌟
15. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä UMAGE
Hi Anna,
Thank you so much for your wonderful review!
We’re thrilled to hear that you’re more than excited, that the lamps are even more beautiful than expected, and that the delivery was so quick.
Your “10 stars” truly means a lot to us.
If you ever need anything else, we’re always happy to help.
Kind regards,
Camilla // UMAGE
Ersatzteil
Ich habe ein Ersatzteil für unsere Esszimmerlampe bestellt. Lieferung ging zügig und Teil entspricht dem Bestellten. Gerne Wieder.
28. lokakuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä UMAGE
Hi Jo,
Thank you very much for your kind review. We’re delighted to hear that the spare part for your dining room lamp arrived quickly and matched your expectations.
If you ever need any further assistance or parts in the future, we’ll be happy to help.
Kind regards,
Camilla // UMAGE
Asteria Wall nach 18 Monaten defekt. Null Service. Abzocke.
Asteria Wall nach 18 Monaten defekt. Falsche Beratung, falsches Ersatzteil 24V statt 12V geliefert. Lieferung miserabel in zerrissener Plastiktüte (von wegen alles "grün") geliefert. Rückgabe nicht möglich. Service antwortet nicht. Auf der Website keine Reklamation möglich. Das nennt man Abzocke.
31. lokakuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä UMAGE
Hi Tim,
thank you for taking the time to share your feedback. I’m truly sorry for the experience you’ve had.
I completely understand how frustrating this must be, and this is absolutely not the level of service we want to deliver.
I have already contacted our customer service team so we can look into your case in more detail.
For future reference, there is a direct link to our claims portal at the bottom of our website.
In situations like yours, we will of course always do everything we can to send the correct spare part or a new, fully functional product, as we genuinely strive to give our customers the best possible experience and service when they shop with us.
Kind regards,
Camilla // UMAGE
Vlotte levering!
27. lokakuuta 2025
Vastaus yritykseltä UMAGE
Hi Hannah,
Thank you so much for your review! We’re very happy to hear that your order was delivered smoothly and quickly.
If you need any assistance in the future, we’re always here to help.
Kind regards,
Camilla // UMAGE
Sustainable design
Many years after I bought two silvia products, the leaves had withered and the material broke very easily. So I ordered new leaves. What a fantastic design and more then that: the company keeps it‘s promise.
27. lokakuuta 2025
Vastaus yritykseltä UMAGE
Hi there,
Thank you so much for sharing your experience and your kind words about our Silvia design.
We’re really happy to hear that the new leaves have given your lamps a new life and that our long-term design promise lives up to your expectations.
If you ever need help or spare parts in the future, we’re always here to assist.
Kind regards,
Camilla // UMAGE
Correcte en snelle levering.
31. lokakuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä UMAGE
Hi Erik,
Thank you for your great review.
We’re very happy to hear that your order was delivered correctly and quickly.
We appreciate your trust and hope to welcome you back again soon.
Kind regards,
Camilla // UMAGE
J’ai acheté un article qui est très…
J’ai acheté un article qui est très bien mais ne convient pas. J’essaie désespérément de joindre umage depuis quelques jours (téléphone, mails, réseaux sociaux) pour leur demander une étiquette retour et ce sans réponse. Le service client est exécrable
28. lokakuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä UMAGE
Hi Ines,
We’re very sorry for the delay.
We’re experiencing a high volume of inquiries right now, but we’re doing everything we can to get back to everyone quickly.
As long as your return request was submitted within our 14-day window, you will receive your return label, no worries.
We’ll send it as soon as possible and confirm the next steps.
Thank you for your patience.
Best regards,
Camilla // UMAGE
Ich habe bereits zwei Anfragen gemacht
Ich habe bereits zwei Anfragen gemacht, aber bisher keine Antwort erhalten. Meine Kabelverbindung, auf die ich sehnlichst warte ist bisher nicht angekommen, weder an meiner Adresse noch im Paketshop, den ich gar nicht gewählt habe. Die GLS ringt mit den Händen, findet das Paket nicht und bat mich beim Händlier zu melden. Von dort höre ich nichts und werde nur wiederholt gefragt, ob ich Hilfe brauche
31. lokakuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä UMAGE
Hi Christine,
We’re really sorry for the poor experience, for the delivery being misrouted, and for the delay in our replies. I can see you’ve reached out a couple of times, and I understand how frustrating it is when a parcel doesn’t arrive and GLS can’t locate it.
We’re handling an unusually high volume of inquiries right now, but we’re working through them as quickly as possible and will get to your case shortly.
Again, our sincere apologies for the inconvenience and the wait. We will get this resolved for you.
Best regards,
Camilla // UMAGE
Great shopping experience
Really easy ordering. Great selection. Very smooth delivery and customer service. All in all a very good shopping experience
28. lokakuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä UMAGE
Hi Casper,
Thank you for the wonderful review!
We’re delighted to hear the ordering was easy, the selection worked for you, and that delivery and customer service were smooth.
If there’s anything else we can help with just let us know.
Enjoy your purchase!
Best regards,
Camilla // UMAGE
Købte en Asteria Move bærbar lampe, som jeg er rigtig glad for
Købte en Asteria Move bærbar lampe, som jeg er rigtig glad for; overvejer faktisk at købe en til efter næste månedsløn…. Upåklagelig handel og levering.
22. lokakuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä UMAGE
Hej Bent,
Tusind tak for din flotte anmeldelse! Hvor er det dejligt at høre, at du er rigtig glad for din Asteria Move, og at du endda overvejer at købe en mere.
Skulle du have spørgsmål, så hjælper vi altid meget gerne.
Tak fordi du valgte UMAGE.
Med venlig hilsen,
Camilla // UMAGE
Trustpilot-kokemus
Kuka tahansa voi kirjoittaa Trustpilot-arvostelun. Arvostelun kirjoittajalla on oikeus muokata tai poistaa niitä milloin tahansa, ja ne näkyvät niin kauan kuin tili on aktiivinen.
Käytämme omistautuneita ihmisiä ja älykästä teknologiaa alustamme turvaamiseen. Lue lisää siitä, miten torjumme väärennettyjä arvosteluja.
Tutustu Trustpilotin arviointiprosessiin.
Varmennus auttaa takaamaan, että Trustpilotissa lukemasi arvostelut ovat todellisten henkilöiden kirjoittamia.
Kannustimien tarjoaminen arvosteluille tai arvostelujen pyytäminen valikoivasti voi vääristää TrustScore-tulosta, mikä on sääntöjemme vastaista.