Après demande de remboursement des sommes supplémentaires prélevées, je viens de voir qu'elles vont m'être remboursées. Bonne réactivité, en 3 jours j'obtiens le remboursement. Je poursuis les cours e... Näytä lisää
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Eddit: J’ai été contacté par le service client de l’application et j’ai été remboursé. Je suis satisfaite de cette restitution mais je suis quand meme déçu du fonctionnement de cette application.... Näytä lisää
Yritys on vastannut
Très désagréable. En effet j’ai juste voulu avoir des informations, j’ai répondu, je me suis retrouvé avec une commande forcée en plus je n’y comprends absolument rien vraiment, c’est déplorable que l... Näytä lisää
The team is absolutely marvelous, im not great with apps and sunscriptions They helped me get set up and an opertunity to learn how it all works. They truly are dedicated to helping people get over... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Tietoja yrityksestä Ultiself
Yrityksen kirjoittama
Ultiself is a user friendly, actionable app that uses a science backed approach to create your optimal routine & build the best you.
If you have any problems at all regarding the app, billing, your subscription or anything else PLEASE EMAIL VIPSUPPORT@ULTISELF.COM and we will resolve your problems FAST.
If you have any problems at all regarding the app, billing, your subscription or anything else PLEASE EMAIL VIPSUPPORT@ULTISELF.COM and we will resolve your problems FAST.
Yhteystiedot
Yhdysvallat
- vipsupport@ultiself.com
- ultiself.com
2,8
Keskitasoinen
986 arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
On vastannut 99 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 1 viikon sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Cancelled in the first week of free…
Cancelled in the first week of free trial. It shows in Google play as not being a subscription, shows on there app as no subscription. Been charged twice now at close to £40 a time. Not heard back from email I sent them.
21. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Ultiself
Hello, I’m Rebecca, Head of Customer Support at Ultiself. I understand why this would be very concerning, especially if you cancelled during the first week of the trial. I’d like to review your case so we can clarify exactly what happened.
Please email me at rebecca@ultiself.com
and include the name used on the review platform so I can identify your case quickly. I want to make sure your case is checked carefully and that you receive clear answers.
ULTISELF unauthorized use of credit card
Hello , I’ve been charged by ULTISELF on 20th April 2026 for US$ 49.93 and I felt bad because I did not subscribe with them. I contacted Rebecca of the ULTISELF team and her immediate response and action just blew me away.
In a professional way that accepts criticism and aspires for customer satisfaction she explained how it happened , and I was truly convinced by her explanation , she also accepted my criticism of their subscription management and explained that they are working on improving it and finally she promised that wrongly debited amount has already been recredited to my credit card but it might take a few days to show in my account .
Today the amount was refunded to my card account , and I want to thank the ULTISELF team , specifically Rebecca for her patience and her immediate answer to my inquiries ,she even offered her assistance in anything I needed through my journey with their App which I’m now starting to enjoy and finding it very beneficial if you want to practice organizing your time and creating habits .
Thanks again ULTISELF team and of course Rebecca , keep improving and keep helping people through your App.
20. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Ultiself
Hello, I’m Rebecca, Head of Customer Support at Ultiself. I can see why this would cause concern, especially if you noticed a charge you did not expect and have had difficulty getting timely answers. I’d like to help get clear answers on this by reviewing the account details, billing history, and any prior contact so your case is checked carefully.
Please email me at rebecca@ultiself.com
and include the name used on the review platform so I can identify your case quickly. I want to make sure you receive a clear response regarding the charge and the status of any account linked to it.
charged €49.99 for FREE TRIAL scam
charged €49.99 for FREE TRIAL scam - it's a thinly-veiled fraud. i signed up for Free Trial, got an 'error occured' then charged a year's subscription. immediately i requested a refund with no desire to use the app as after this it is in conflict with 'well-being'. nick from utiself responded with AI like answers that invalidated the unauthorised payment, re: 'terms of purchases and upgrades clearly stated' but they were not. didn't even appear. apple is complicit in affililiating apps charging people unlawfully and bounce customers off each other with no resolution. because ive gone to trustpilot i'll probably receive a generic response from 'nick' or rebecca' saying they've emailed with the same old jargon - they can't refund, only apple can. utiself took my money unlawfully via free trial dupe so please pay it back. sick of the back and forth emails.
17. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Ultiself
Hello Grace! I’m indeed Rebecca, Head of Customer Support at Ultiself. I understand why this experience would raise serious concern, especially if you faced an error message. I also understand why the back and forth would leave you wanting a clear review.
Please email me at rebecca@ultiself.com and include the name used on the review platform so I can identify your case quickly. I want to review the full account and billing history carefully, along with the previous correspondence, so your case can be checked properly and you can receive a clear response. Promise we'll find a solution for your case.
Subject
Subject: Unauthorized Charges – Urgent Refund Request
Hello,
I am being charged $49.93 by ULTISELF.APP for a subscription I did not knowingly agree to.
The app is not listed in my Apple subscriptions, and I deleted it immediately after downloading. Despite this, I have now been charged twice.
Please:
1. Cancel any active subscription linked to my card immediately
2. Confirm that no further charges will occur
3. Issue a full refund for both charges
If this issue is not resolved promptly, I will proceed with a dispute through my bank.
Thank you.
20. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Ultiself
Hello Olga,
I’m Rebecca, Head of Customer Support at Ultiself. I can see why this would be very concerning, thank you for bringing it to our attention. I’d like to review this properly, including the account details, payment history, and how the subscription may have been set up, so we can clarify exactly what happened.
Please email me at rebecca@ultiself.com and include the name used on the review platform so I can identify your case quickly. I want to make sure your case is checked carefully and that you receive clear answers as soon as possible.
Setting up and managing my Utiself…
Setting up and managing my Utiself account has been a seamless and intuitive experience. The application is user-friendly and highly efficient, making it easy to stay organized.
A special thank you to Emma for her incredible assistance; her support was professional, fast, and genuinely helpful. Exceptional service and a fantastic app!
8. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Ultiself
Emma is the GOAT, thank you for sharing your feedback!
Impossible to cancel subscription
Impossible to cancel subscription. You have to write an email to cancel but they dont answer...until I posted my comment here! They finally reacted and cancelled my subscription. Now satisfied. They should facilitate cancellation on the app which is good. Thats unfortunate.
18. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Ultiself
Hello Georges! I’m Rebecca, Head of Customer Support at Ultiself. I understand why this would leave a negative impression, especially if you were trying to cancel and did not receive a reply. I’d like to help get clear answers on this and review how your request was handled.
Please email me at rebecca@ultiself.com and include the name used on the review platform so I can identify your case quickly. I want to make sure your cancellation request and account history are checked carefully and that your case is reviewed properly.
Awesome support
Thanks for your quick and fantastic support Emma and team. It made life that much better 😁
20. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Ultiself
Always happy to assist!
This app has been really helpful in my…
This app has been really helpful in my life. It is a good, solid product. And the customer service has been terrific. Nick has taken care of everything I need quickly and efficiently. He has been great. Highly recommend.
17. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Ultiself
Nick is our MVP, thank you for your review!
Estafa cobran sin autorización
Pague online un curso para ser proactivo de esta aplicación. Hoy dos meses después me hicieron un cargo de $1,258 pesos que NUNCA autorice. Leí críticas espantosas de miles de personas a las que engañaron de la misma manera haciéndoles cobros mensuales. Ya cancelé mi cuenta. Por lo que pido que respondan sobre este cargo y espero que sea el último para no sufrir más cargos de esta aplicación engañosa
17. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Ultiself
Hola Rafael,
Soy Rebecca, responsable de Atención al Cliente en Ultiself. Entiendo por qué este cargo te genera tanta preocupación, especialmente si apareció dos meses después y no lo autorizaste. Quiero revisar tu caso correctamente, incluyendo el historial de la cuenta, los cobros y el estado de la cancelación, para aclarar exactamente qué ocurrió.
Por favor, escríbeme a rebecca@ultiself.com
e incluye el nombre usado en la plataforma de reseñas para que pueda identificar tu caso cuanto antes. Quiero asegurarme de que esto se revise con detalle y de que recibas una respuesta clara sobre el cargo.
Bonjour est-ce une arnaque
Bonjour
Je viens de m’apercevoir que j’ai été prélevé de 49,93€ ainsi que 9,92€.
Je n’ai contracté aucun abonnement et encore moins pour donner mon accord pour une telle somme.
Merci d’effectuer le remboursement ainsi que la résiliation.
Bien à vous
29. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Ultiself
Bonjour Didier!
Je m’appelle Rebecca, responsable du service client chez Ultiself. Je comprends pourquoi cette situation vous alarme, en particulier si vous avez constaté des prélèvements que vous n’attendiez pas. Je veux faire vérifier votre dossier attentivement, y compris l’historique du compte, les paiements et le statut de toute souscription éventuelle, afin de vous apporter des réponses claires.
Merci de m’écrire à rebecca@ultiself.com
en précisant le nom utilisé sur la plateforme d’avis pour que je puisse retrouver votre dossier rapidement. Je souhaite examiner votre cas personnellement et m’assurer qu’il soit revu avec toute l’attention nécessaire.
Bonjour,
Bonjour,
j'ai aussi été prélevée de 49.93 € dans le cadre de l'offre 4 semaines à 9.92€! C'est une arnaque! je n'ai commandé aucun cours supplémentaire! J'exige également un remboursement immédiat de tout!
Géraldine
20. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Ultiself
Bonjour Géraldine,
Je m’appelle Rebecca, responsable du service client chez Ultiself. Je comprends pourquoi ce prélèvement vous inquiète, surtout si vous pensiez avoir souscrit uniquement à l’offre de 4 semaines. Je souhaite examiner cela sérieusement et vérifier en détail l’historique du compte ainsi que la facturation afin de clarifier précisément ce qui s’est passé.
Merci de m’écrire à rebecca@ultiself.com
en indiquant le nom utilisé sur la plateforme d’avis pour que je puisse retrouver votre dossier. Je veux m’assurer que votre situation soit étudiée avec attention et que vous receviez des réponses claires.
Betrüger
Betrüger, ich hatte per einal Zahlung einen Zugang(PDF) gekauft, dann sie schließen dem einen ein Abonnement ohne entsprechende Information zu geben.
Sie ziehen die Menschen das Geld aus der Tasche. Sehr unsauberes Geschäft.
Sowas muss verbannt werden.
Wie können die Betreiber schlafen, obwohl sie wissen, dass sie unsauberes Geld verdienen und andere Menschen damit schädigen.
17. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Ultiself
Hallo Khaled! Ich bin Rebecca, Leiterin des Kundenservice bei Ultiself. Ich verstehe Ihre Besorgnis.
Ich möchte Ihre gesamte Rechnungshistorie prüfen und genau klären, was passiert ist. Unerwartete Abbuchungen nehmen wir sehr ernst und ich möchte sicherstellen, dass Ihr Fall gründlich geprüft wird, damit Sie keine unklaren Antworten erhalten.
Bitte senden Sie mir eine E-Mail an rebecca@ultiself.com und geben Sie den Namen an, den Sie auf der Bewertungsplattform verwendet haben, damit ich Ihren Fall zuordnen kann. Sobald ich diese Informationen habe, werde ich die Details sorgfältig prüfen und der Sache nachgehen.
In common with so many others I can say…
In common with so many others I can say this is a con. When you first register they try to upsell you multiple times. Then you pay for the initial course, which by the way is awful just a bunch of generic videos, and then when you try to cancel they make it impossible. They link you back to the App Store but the subscription doesn’t show. Then you email them and nothing. They have effectively stolen an additional $50 from me (I was happy to pay them the initial $10 sign up fee as you accept a degree of risk online) and now im having to go via my bank to ensure they don’t take anymore.
16. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Ultiself
Hi James, I’m Rebecca, Head of Customer Support at Ultiself. I can see why this felt deeply concerning and will do my best to assist you.
I’d like to look into this properly and make sure the billing history and cancellation path on your account are reviewed carefully. I also understand why the lack of a response after emailing would make this situation feel even more serious.
Please email me at rebecca@ultiself.com
and include the name used on the review platform so I can identify your case. I want to review the details thoroughly and clarify exactly what happened.
Learning to love me more than alcohol and food.
I am leary about subscriptions, but the reward of having an Ultiself subscription is that the whole app is very multifaceted. I like the vast array of helping programs within the App. I worked with Nick when I thought I wanted to cancel my subscription but he was able to assure me that it would not jump in price with the 2nd month.
16. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Ultiself
Hi Bettie, thank you so much for sharing your feedback!
If i could give zero stars
If i could give zero stars, I would. This is advertised on social media as being like duolingo for quitting drinking. I do Duolingo every day...it's a fun and interactive way of learning a language. This app simply produces a list of habits you are meant to adopt (like taking kudzu root) and you are meant to just say whether you have done them or not. It's not interactive. The videos are not helpful - just obvious info. I would recommend Headspace or some other self help app. This has nearly nothing to do with quitting drinking, just a cheap knock-off self-help app that is clunky and user unfriendly. What I find galling is that they are preying on people who are desperate and selling land on a beach at low tide. I tried to cancel per their instructions but nothing even shows up on my phone as a subscription. I have written to them...we shall see. But please don't get sucked into this...it's yet another con.
15. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Ultiself
Hi Molly! I’m Rebecca, Head of Customer Support at Ultiself. I can see why this left such a negative impression.
What you described raises serious concerns, and I want to review this properly, including how the experience was presented, what happened with the cancellation steps, and whether there is any billing history linked to your account. I also understand why you would be especially sensitive to this if you were looking for meaningful support around quitting drinking and did not find the content helpful enough.
Please email me at rebecca@ultiself.com and include the name used on the review platform so I can identify your case and look into it carefully.
Acquistato pacchetto per errore
Acquistato pacchetto per errore, ho scritto al supporto clienti tramite mail. Mi hanno risposto in tempi brevi, e dopo alcune email di contatto hanno emesso il rimborso.
Non ho usufruito dei loro servizi, ma 5 stelle vanno all assistenza post vendita in quanto hanno risolto il mio problema nel migliore dei modi. Un ringraziamento speciale va a NICK che ha gestito la pratica. Azienda seria
15. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Ultiself
Grazie mille per la tua recensione!
Siamo davvero felici di sapere che il nostro supporto è riuscito ad aiutarti in modo rapido ed efficace. Anche se non hai utilizzato il servizio, significa molto per noi sapere che l’esperienza con l’assistenza è stata positiva.
Nick sarà molto contento di leggere le tue parole - grazie ancora per la fiducia e il supporto!
Cuidado con la forma de suscripción
No he usado la app. Tuve cobros indebidos y me costó bastante comunicarme, pero después de insistir me respondieron y me reembolsaron.
14. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Ultiself
Estimado cliente:
Lamentamos mucho las molestias que le haya podido causar esta situación y le agradecemos sinceramente que haya compartido su experiencia.
Nuestro equipo ya se ha puesto en contacto con usted por correo electrónico para proporcionarle información detallada sobre su reembolso y la cancelación.
Si aún tiene alguna duda, envíenos un correo electrónico a vipsupport@ultiself.com: revisaremos su caso de forma prioritaria y nos aseguraremos de encontrar una solución adecuada. ¡Gracias!
Great customer service by Nick
Nick was extremely helpful and handled my complaint with great professionalism. He followed up to ensure I was satisfied and offered multiple solutions to provide the best possible customer experience.
12. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Ultiself
Thank you so much for your kind and detailed review! We’re really glad to hear that you had such a positive experience with our support.
Nick will be especially happy to know that his professionalism and follow-up made a difference and that you felt well taken care of. Providing thoughtful and effective support is very important to us.
We truly appreciate your feedback and your support!
Unauthorized Charge and Refund Request
Subscribed to a plan advertised as being under $10, but was charged twice within one minute: $9.92 USD and an additional $49.93 USD.
What makes this even worse is that their onboarding email clearly stated that the $49.93 USD auto-renewal would only be charged on May 13, 2026 — not immediately.
I contacted them twice since yesterday and have received no response. Their last reply was over 14 hours ago, and it feels like they are simply ignoring the issue.
At this point, I have no way to stop further charges, no response from support, and I am still waiting for a refund of the unauthorized $49.93 USD charge.
Very disappointing experience and extremely concerning billing practices.
13. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Ultiself
Dear Customer,
We’re very sorry for the frustration this situation has caused and truly appreciate you sharing your experience. After reviewing the details, it seems that an additional course subscription was purchased, which is why you were charged again. Please note that all purchases require user confirmation - otherwise, they cannot be processed.
Our team has already contacted you via email with full details regarding your refund and cancellation.
If you have any further questions, please reach out to us at vipsupport@ultiself.com
- we will review your case with priority and make sure everything is resolved properly. Thank you!
Nick
Nick, with the Ultiself team give me a great customer service I a very confusing issue where I had accidentally clicked on some purchases I wasn’t interested in I only wanted the initial offer. Nick took care of it right away I’m very satisfied and very grateful thank you to everyone at the Ultiself team🙏
13. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Ultiself
Thank you so much for your kind review! We’re really glad to hear that your issue was resolved quickly and that you felt supported throughout the process.
Nick will be especially happy to know that his help made a difference. We truly appreciate your gratitude and your support - thank you for being with Ultiself!
Trustpilot-kokemus
Kuka tahansa voi kirjoittaa Trustpilot-arvostelun. Arvostelun kirjoittajalla on oikeus muokata tai poistaa niitä milloin tahansa, ja ne näkyvät niin kauan kuin tili on aktiivinen.
Käytämme omistautuneita ihmisiä ja älykästä teknologiaa alustamme turvaamiseen. Lue lisää siitä, miten torjumme väärennettyjä arvosteluja.
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