Uk Northtrampoline Arvostelua 74

Parts missing, making it unsafe.

The leg has a missing nipple so it can’t be constructed properly, it was meant to be a surprise for the kids summer holiday.

Contacted North 5 days ago and am constantly getting “We’re dealing with a lot of claims at the moment” emails, I’m being palmed off.

For £700+ and all the awards on their website I’d expect an immediate resolution based on the missing part, which could have been sent by now.

If I can I’ll be returning the trampoline, I bet this won’t be an easy process.

Extremely Disappointed – Still Waiting After Weeks

I’m honestly shocked by the level of service I’ve received. I ordered a trampoline for £1,200 that was supposed to arrive in 2–3 working days — it’s now been weeks and I’m still waiting, with no clear delivery date.

I have called and emailed multiple times and have been repeatedly told it would be dispatched “today” or “ASAP”, but then nothing happens — and no one calls back, despite promising to. I was told again today that everything is now in stock and ready to ship, but I’ve heard that before and still have no tracking details or confirmation.

It’s incredibly frustrating when you read positive reviews and expect premium service — I genuinely believe I would have received better service from other brands like Berg Trampolines.

I’ve raised a formal complaint and even that has been ignored so far. I’ve had no real communication, no apology, and no compensation offered for the delays and stress.

I would strongly recommend thinking twice before ordering. If you value clear communication, reliable delivery, and customer service, I’d look elsewhere.

After researching high-quality, well-designed trampolines, I came across North Trampoline — it initially felt like the right choice.

I was wrong.

I ordered it as a birthday present for my daughter. While it arrived on time, several key parts were missing, and components like the sleeves and slotted joints were poorly manufactured. It couldn’t be assembled or gifted on the day, which was incredibly disappointing.

Customer service was woefully slow — it took weeks to receive replacement parts, along with a small gesture of goodwill that didn’t reflect the inconvenience.

It’s a shame, because there are signs of good craftsmanship. But the lack of quality control and poor customer service suggest otherwise.

North Trampoline is far from premium and should seriously reconsider its pricing.

Update: Amy from customers service has contacted us following this review and she was wonderful in sorting all of our problems, including sending us new poles and then booking in an engineer who put a membrane over the hole in the ground, changed the pole and finally changed the legs to short ones as per our original order. Thank you Amy, we really do appreciate the service you have provided! It is a shame that it took so long to get it all sorted, but kids are delighted that the trampoline has been fixed.

Original: We’ve spent more than £1,000 on the trampoline and then about the same on its assembly, only to learn that we have received a wrong, much cheaper product. The trampoline didn’t last even 6 months, got utterly damaged in a light storm and apparently not only damages are not covered by warranty, spare parts are not available and won’t be available for month, at which point we are expected to spend loads again on reassembly. The company simply does not care. Nothing about this product was premium. Particularly the service. Very disappointing.

The trampoline arrived and was easy to construct. However, one of the welds (holding up the safety net) snapped within a few days (thankfully not resulting in injury). However, since alerting them to this over 2 1/2 weeks ago and sending them photos and information about the issue via e mail, I still am yet to get any resolution or replacement parts. Really poor service for what I thought would be a high quality product. Also raises concerns regarding the manufactuing given a weld failure within weeks of it arriving.

I bought our trampoline a year ago and the service and fitting instructions were terrible.

In the year we’ve had it, the bounce bed has torn and three of the spring attachments have come off.

Get what you pay for here. This is our 3rd trampoline, 2 previous REBO halo and halo II 12fters. After a spate of broken springs inflicting some nasty leg cuts to my daughter I decided to commit to a higher quality tramp. North trampolines are in a different league! Noticeably stronger better quality materials, excellent instructions and super easy assembly, springs really do go on by hand like in the photos on the website, and the safety features such as the spring protection netting between the jump pad and the padding is an excellent feature. Expensive? Yes, very, however feel like I’ve paid a good price for an excellent well designed and built item.

Customer service is great, and the quality of the trampoline is excellent.

Amazing customer service. The delivery company messed up my delivery and did not deliver a box of springs. The company came on a Sunday to deliver a separate box of springs to me personally so the trampoline would be ready for my sons birthday party. It is rare that companies these days will go above and beyond for their customers like north trampolines did for me- so thank you!

Ordered spare parts - nice and easy quick delivery

Part missing

Very easy to assemble. Fantastic quality and my children are really happy with it!

Trampoline excellent, delivery awful.

Trampoline arrived promptly, the driver took the boxes to where my daughter and I were assembling it, all parts were there and assembly was straightforward.
The parts seem well-made, sturdy and safe and the grandchildren love it. We bought the large rectangular trampoline, which seems to have been the best choice for us as it allows for inventive exercises.
I particularly like the zipper-less doorway and the well thought out safety net and pads. The whole trampoline looks built to last and safe.

Excellent. Very helpful.

The low level North Trampoline is a high quality product. Only installed it a few days ago, and it went together easily enough. Really impressed with it and it looks great in the garden too! 5 stars from me.

Super speedy delivery. Great trampoline, excellent quality and easy to assemble. My daughter does competitive trampolining and she says it has a brilliant bounce. The oval shape is a good compromise over the rectangle which we didn’t have enough room for. Highly recommend.

We are really happy with our new North trampoline. Assembly instructions are poor though - we couldn’t have got it together without the use of the online assembly video

Mistakes happen, even to the best teams. What sets great companies apart from others is how they deal with mistakes and errors.

I was super unlucky with my order from North Trampoline. The first shipment was misplaced by the courier, then my replacement got stuck due to an IT issue.

... but as soon as they realised their mistake, the team at North Trampoline (and their sister company Capital Play) really went above and beyond to resolve the problem. A member of their team personally drove to our house with a replacement, and she followed up with us multiple times to make sure everything was properly sorted.

In short, despite multiple issues initially, I'm now left *very* impressed with their service.