Uk Mammotion Arvostelua 

Terrible experience with this company. Yuka broke after 2 months usage. Returned it on December 2nd 2024, as Feb 1st 2025, the unit has not been returned. There is no UK Customer Service. It is managed out of China. All communication is by email totally unclear. I was told on Jan 6th that the repair was being rushed. Then told on Feb 1st that the repair didn't start until Jan 23rd.

Very poor customer service. Same as rest of reviews here. YUKA broken and waiting 3 months to get it repaired. Lots of promises about when it will come back but never happens. This company is in China and doesn’t have anyone who works in the UK. I’d recommend buying a quality brand with customer service in the UK, or at least Europe.

MAMMOTION LUBA DO NOT BUY IT!!! I inform you of the problem:
After less than a year of using the "Luba 1 3000 awd" the two motors of the blades have been damaged, the Technical Service says that the guarantee does not cover the breakdown: "THE OVERHEATING IS DUE TO OVER-STRESS OF THE MOTORS, IT IS A FAILURE OUTSIDE THE MOTOR, SINCE IT DOES NOT PRESENT STRUCTURAL DAMAGES FROM MANUFACTURING".
They say that the accumulated grass has damaged them, it is a known problem and a design fault. The Luba has cost me 2850 euros. The repair plus shipping 400 euros. I insist, DO NOT BE FOOLED, DO NOT BUY LUBA!!! Spend that money on another prestigious brand that offers you quality and good service.

Good Product, Terrible Customer Service

After 4 months of use my mower broke, 2 weeks later after reporting it, I am still no further on and has not been collected they have stopped answering my emails.
Very poor service and nobody knows what is going on all the time.

No Customer support

The customer support for the LUBA 2 is non existent. I have found that as the RFK transmitter is manufactured in China, it is not manufactured to UK specifications.

As a result this means that it is unshielded and the signal that it emits may disrupt signals to other electronic devices and cause them to stop working.

I am yet to receive any support from Mammotion regarding this issue.

In addition the sales specs say that the LUBA 2 5000 can mow lawns up to 5,000M2. NO IT CANNOT.

I have a lawn area that is 1,800m2 (I reduced the mowing area to this size in an attempt to mow it in one go, my actual lawn area is c3,500m2) the LUBA 2 is unable on an economy cut to cut this area 1,800m2 in one go.

By splitting the area into 2 smaller lawn areas of c900m each it can cut each one in half a day. It still needs to return to base to recharge at least once to accomplish the mowing of each area of lawn. There is no way that there is enough time in a week given the continual recharging and dew on the lawns in the morning for this mower to mow 5,000m2, unless you have absolutely perfect conditions. In addition it is unable to mow in low light conditions, so will stop in the evening. So you are limited to a window between about midday and 8pm to programme it to mow effectively.

It has never managed to mow for more than 1-2hrs at a time, so where the specs come from that say it can mow 5,000m2 are just not true.

I still have to use a ride on mower and self propelled mower to cover everything that it is unable to achieve which is about 50% of my lawn area.

If you have a lawn of c900m2 then perfect, it can go out every other day and I am sure that you will have a decent looking lawn.

Any larger area and it will get clogged in the morning dew or very light rain, so midday onwards for mowing is really your only option for a lot of the year.

In order to keep a decent lawn you will have to get it to the optimum height with regular ride-on/manual mowing first. Anything longer than just a trim and the mower will struggle to mulch it and you will be left with tufts everywhere, or the mower stranded as it has become blocked.

Further update, I have finally received a response to my support ticket, a week after the ticket was raised. It was responded to at 3.30am, as there is clearly NO support here in the UK.

The company clearly wanted to sell the product as fast as possible without having a clear support strategy in place. You cannot speak to anyone on the phone at all.

If I had known about the lack of support, software issues and the LUBA 2 5000's actually ability to mow I would not have purchased this mower. Its really a very expensive piece of plastic.