Fox Racing Arvostelua 

Useless! Not a UK based company! Product never arrived, tracking shows returned to Eindhoven NL!? No reply to emails going for refund via PayPal!

Cut and pasted from the review below mine - as it is the same experience for me. Their website is very misleading in so far as I thought I was ordering from the UK but apparently goods are shipped from Holland. I only realised when I received my confirmation of shipping including the UPS tracking details and on checking their website my parcel was in Eindhoven. The top and bottom of it is my parcel had been in Holland for a 10 days, with no movement, and different excuses on the tracking from UPS . Fox Customer service is not existent - no replies to emails, voicemail box full, no-one answers the phone. Truly dreadful experience in every way - I will never use this terrible company again.

Their website is very misleading in so far as I thought I was ordering from the UK but apparently goods are shipped from Holland. I only realised when I received my confirmation of shipping including the UPS tracking details and on checking their website my parcel was in Eindhoven. The top and bottom of it is after my parcel had been in Holland for a couple of weeks I got hold of Fox to cancel the order and they said they would arrange for UPS to return the parcel to them and a refund would be processed and this was confirmed in an email. Since then I have checked with UPS who confirm that the parcel was returned to Fox last week and since then I have been unable to make contact with Fox, either by telephone or email, and now intend to open a dispute/claim through Paypal to obtain my refund.

Ordered some mountain bike pants for my son for his birthday 3 weeks on no item no correspondence from fox ignores emails tweets and phone is constantly engaged avoid at all costs these were £125 looks like I’m going to have to get the bank to try to get the money back! 22192934 incase fox fancy doing something about this!

I ordered a hoodie which I assumed was coming from the UK. I got an email the following day telling me it had been shipped (from The Netherlands) and should arrive in 3-5 days. 6 days later, still no sign of it so checked the UPS tracker. It said Fox had printed the shipping label that day. Just hope I don’t have to return it. Expected better from them, very disappointed.

I ordered some gloves online from this company but decided I didn't want them. within 5 minutes of ordering I sent an email to request cancellation and a refund.
I followed this up with a phone call and the operator confirmed my request saying I would receive a confirmation email.
When this didn't materialise I emailed again to confirm my cancellation and request for confirmation.
A couple of days later when my paypal account had not been credited I rang again and was told it could take a few days for this to appear.
Now 9 days later I have just received the gloves in the post.
This company is a joke and their communication is an absolute disgrace unless your spending money with them

Terrible customer service. Product delivered promptly but shorts were 2 inches shorter than specified. Emailed customer services and followed up with another email 2 weeks later. It's been 5 weeks and still no response so I called their 0800 number again and again. Nobody ever picks up despite long holds, and when you opt for the 'leave a message' option nobody calls back. All round poor.

Whilst the products seem to be ok quality, the customer service is so poor to not even bother buying from. First, it doesn't state (apart from the returns page) that it's coming from the Netherlands which on the face of it is fine but when you have to pay the postage yourself it becomes an issue. (Unless you pay with Paypal but that probably means that Paypal loses out to refund you.

Then I had a simple request to cancel the order as I wanted to re-order so I could get cashback to work. I had to wait for a good 30 mins to get through to anyone. When I did, the customer service guy gave me a non committal "Oh we'll send you an email later today if we can with a discount". That email arrived a week later, the day I received the package anyway so it was beyond late and no mention of the discount. Now begins the battle I assume to get my refund as other people have mentioned they take ages.

If I could give 0 I would. Awful customer service. I ordered incorrect product and realised very quickly only to be told it was too late to cancel order (even though item on website said processing). Paid over £10 to return to Amsterdam at the beginning of December and still no refund. Followed instructions on how to return item and Royal Mail states on tracking incorrect address and returning to sender. I took a picture of the address label and all is correct. Going to try and contact their office on Monday (which is based in Spain) to see what they’ve got to say. Total farce of a company. My advice - stick to uk based companies!!

Be aware Fox filter non 5/5 product reviews on their UK website - really poor form and misleading to customers especially from a brand like them. Always liked Fox products, however I recently bought a jacket and the quality was sub-par for the price tag. So I thought I'd write a product review - it wasn't scathing, it was honest and fair IMO (3/5 stars). However it never got published, then I notice said product only has a handful of reviews (v.popular product) which are funnily enough all 5 star ratings...make of that what you will. I know they aren't the only company who likely do this on their own website, but unfortunately I'll think twice about ordering from them now.

Refund experience woeful. Called the 'helpline' to get through to a man clearly on his mobile at work who was not able to be practically helpful. I realised only latterly that you're supposed to fill in a form for returns - I wasn't instructed to do so when I returned. Have to return to Amsterdam which cost £5 each time and the advice I was given re. sizing and adequate size of racing glove for a child wasn't helpful in least and I had to return for refund for a second time.