Fox Racing Arvostelua 

Bought variety of products for mtb, mainly apparrell and protection gear. Products are great, very fast delivery and shipment communication. Had a complaint wit quality on one of my knee protectors. Feedback and resolution in less than a day. Great communication and fast decision. Customer First and Service have been demonstrated to very large extend. Maximim rating on service and prducts.

I ordered from here before reading the reviews...........but was surprised at quick delivery, items seem of good quality....sizes show on package but didn't show on web...... on web it said os.....( one size) but when it come it said 4/9 year old on elbow pads and 6/9 on knee pads, they fit my 10yr old and if they still ok in a yr or 2 could extend the elastic........happy with my purchase, just could've been clear with sizes

Ordered my items on sale on the uk website with free delivery over the weekend, recieved a confirmation email immediately then a dispatched email the day after with a tracking number. It didnt say what courier they used so i did a quick search which led me to these reviews, theyre almost all bad so i instantly worried about my order but the tracking on ups worked fine and it arrived the next day exactly as it sayed. It came from the netherlands not uk but it only took 3days! Top service quicker than most and simple easy transaction thankyou. Im only leaving a review becouse if i read all the bad reviews before i placed my order i probably wouldnt have done so and i would have missed out on a good purchace from what i have found to be a very good efficient company. Thanks again fox!

I love Fox items despite them being ridiculously overpriced, however won't be buying directly from them in future and will support my local bike parks instead.

Not only do the items take weeks to deliver - probably because they use the dreadful UPS courier which don't know their behinds from their elbows - but they also have the cheek of subtracting £9 from refunds for their 'returns service'. This is absurd and just goes to show how money driven this company is. So not only did I spend £60 on a jacket which basically was a piece of very thin polyester which the fox logo on which would have cost around £8 in Primark without the logo - but the sizing was ridiculous so had to return and they take £9 from the refund, even though it took 3 weeks to arrive because after being shipped from Amsterdam, it apparently was sent back! So I then had to wait for them to receive it and then send it to me again. Any normal customer focused company would have sent a replacement asap!

Dreadful company!!

Getting my order acknowledged & delivered was a complete nightmare, when it finally arrived I needed to return 1 shirt. Return was delivered back to Fox but no refund or acknowledgement.

No response whatsoever to emails or voicemails for over 3 weeks, the customer service number goes straight to voicemail.

I was also offered a goodwill gesture due to the inconvenience I experienced with my order but no sign of that either!

Pretty shocking for what I believed to be a reputable company.

As many others have said do not use this company. Don't respond to phone calls, slow response to emails, tracking numbers says delivered when they aren't. I can't believe a brand like Fox is this bad! I ordered 3 items and the first 2 came separately at different times and the 3rd item is now sold out!

If I could give no stars I would!
Similarly to the other reviews, I placed an order several weeks ago. The UPS tracking number says it was returned to their Netherlands branch. As this was a gift, I have called their 0800 number several times, left three voicemails, emailed three times and contacted them via the messages on their Europe and UK Instagram. No reply to any of my communications whatsoever ever.
Horrendously disgusting service and it seems they just take your money and disappear. I don’t hold out any hope for receiving my item or any type of refund. It wasn’t expensive but that’s not the point.
For a worldwide brand, customer service should be the forefront of your business and clearly it is not here!
Avoid using at all costs as they clearly cannot be trusted.

I wish I had visited trust pilot before placing an order. I ordered 4 T-shirts on July 5th - the money left my qaccount pretty sharply, but I am yet to receive anything for my money.

I received a confirmation email with a tracking number, but no indication of which courier or how to use the tracking number.

The phone numbers & email addresses listed on the website are all apparently inactive, except for 1 that usually asks you to leave a message. Obviously no one ever calls back.

On one occasion, someone did pick up - he assured me that the package had been sent & promised to send a follow up email with a new tracking number. No email has arrived & that was 6 days ago.

these people are thieves & scammers, not legitimate vendors.

AVOID AT ALL COSTS

Trying to return an item. Tried contacting customer service - Terrible.

Due to returns needing to be back in 28days from arrival, I didn't have time to await a response from customer service.
I went ahead and shipped my item for return, which cost £15.65.

A week after shipping and two weeks after my initial email to customer service, they replied. Not much use!

AVOID

Come across as thieves, all contact numbers are illegitimate or unreachable. Orders have never been received

If there was an option for zero stars it would be zero for me. I bought 2 jerseys on the 24th April for my Sons birthday on the 30th. The jerseys still haven’t arrived.

I’ve sent countless messages via email, tried to call multiple times. Ive had to raise a dispute with PayPal as I paid through them luckily. I thought fox was a massive company but clearly something is going on with them. Possibly going bust?

Do not order from this company under any circumstances. I bought knee guards for my 10 year old son, they arrived a few days later but don't fit. I paid £14 to return via courier to their returns address in Holland, parcel was held in Customs for 5 days, after which returned to sender. So complete waste of time, money and effort. I have written to their HQ in Barcelona, however have little hope of getting a response, let alone getting the issue resolved! Avoid!

My order hasn’t arrived - more than 6 weeks after placing it. They haven’t replied to my emails or my Twitter message and their customer service number just rings and rings. The order was an Easter present for my son who has been seriously disappointed. My credit card company have refunded my money but seriously? Now I’ve had an email from them asking for a review -how can they be asking for a review when they haven’t fulfilled my order. DO NOT USE THIS COMPANY.

Appalling customer service. I placed an order for my husband which we never received. The company claimed it had been returned to their warehouse. I asked them to resend it but one of the items from my order was no longer available. They must have sold the item I had paid for to someone else. I have not received a refund and they are ignoring my emails. Don't go anywhere near this company.

I didn't think I needed to check TrustPilot for such a reputable brand, but I was wrong! The misleading website doesn't make it clear the company is based in Holland, the returns aren't free, and not only that, you have to post back to Holland at your own cost. I bought a helmet which I measured as instructed by Fox, and didn't fit, costing me £17.50 just to post it back. Truly awful.

Appalling customer service, don’t order from the online store.

Bought from the UK site, item was shipped from the Netherlands - it was delayed by Brexit and then lost by UPS. Not Fox's fault but it's been a week since I contacted them and I've heard nothing back. It's been over a month since I ordered. Some of my friend's have also had orders go missing and have not got their money back. Very poor and damages the brand.

Astonishingly poor. An order was placed in good faith on the 'uk.foxracing' website. Payment was taken immediately (by a bank in Spain). After a few days, a delivery ETA was provided (from the Netherlands), along with UPS tracking number. Days went by, with no further update. The delivery date came and went. Two weeks after the delivery date, no goods had been received, nor update provided. The delivery date was never changed, despite being weeks in the past. Emails to customer services were ignored. Twice we were on hold for over one hour to customer services, but no-one picked up the phone. Voicemails were left on the Fox support number, but no-one got back to us. Final resort has been to raise a claim under Section 75 of the Consumer Credit Act. Inexcusable lack of customer care.

Have sent 2 emails. No response (only the automatic acknowledgment). Sent the item back at the cost at my expense of £15 for tracked mail, only for them not to accept the item from the courier, so courier returned to sender. What a shambles of a company. Will put a claim through Credit Card. Avoid at all costs.

I must say after I ordered I couldn't find much information on shipping times. I then looked online and stumbled across these reviews and was mortified - I was really concerned and thought I would have a bad experience. I ordered a helmet and some trousers for my daughter that I needed for the following weekend. I placed the order on Saturday 10th April.
I called them on 0800 0488164 Tuesday morning and managed to get straight through with no difficulty and spoke with a very helpful gentleman called Peter.
He said it was good news, the order had been shipped and he would send me the UPS tracking number by e-mail directly after our call.
He sent the e-mail through, and I went online to track it with UPS. Yes the parcels do come from Eindhoven, Netherlands, although I could see it was with UPS and was making its way to the UK and delivery w3as scheduled for Thursday 15th April.
Just had a knock on the door - it was UPS and the parcel has been delivered. I am very happy with this service, and sorry to hear some of you have had a bad experience. I was worried, although it seems I have been lucky in that the service I received was what I would expect to receive from such a reputable company.
Thank you Fox!! My daughter now has her kit ready for her first race this weekend!