Fox Racing Arvostelua 

poor poor service, order from them in February, after 2 uses the stitching on the gloves failed, 3 e-mails to their warranty department with all the info as requested still no response, not even an automated e-mail stating a time to get an actual reply, on hold to them for over an hour to try and talk to some one, still waiting

Auto fill on my phone replaced all my details with an old address for postage and old email address. Waiting 25 mins on hold, nothing. Please contact me to rectify this

Returns process is terrible. Ensure you have the correct size. To return is £9 to outside Uk. Standard replies to emails, customer service sucks.

Although merchandise is dispatched from UK returns have to go (via UK!) to the Netherlands. And the customer has to pay - £9! - Rediculous! Royal Mail direct is half the price. Would not order again.

Super quick response. Solved the issue in a heartbeat.

Les produits sont de bonne qualité en général.
Mon expérience avec le SAV a été excellente. Une personne compétente était à mon écoute pour trouver une solution à mon problème. La même personne a suivi tout le processus. Il est juste un peu complexe de trouver au départ l’adresse où expédier ces doléances.

Not the best to return items, will not be ordering anything again from them. They still havnt responded to my email sent requesting a returns email to be emailed to me.

Shocking returns service never buy anything direct from them. Plus the quality of the clothing is getting worse sticking to other brands in future

If I could give this pile of **** company negative stars I would because it if beyond useless. Taken me over 20 emails to get a response. I have "resolution" by the company offering me a discount on an item I purchased by paying more by returning it at my costs and then re-buying it for more than I paid. On which planet does that work as a resolution??!! And then being told **** *** and get lost because I question the sanity of this proposal. Is this the most useless ******* company in the world? Besides being incompetent they are also ******* stupid. If this is how companies treat customers those customers stop being customers quite quickly. I will never ever buy this company's products - ever. Good ******* luck dealing with them! Because they do not give a ****!

Ordered twice from this company, first time was great with no problems. This time, we have not received the item we have paid for, they say its on the way and its UPS fault the parcel has not yet been delivered. The parcel was dispatched 25/11 - still nothing and no updates from UPS. Fox have stopped responding to my emails and have done absolutely nothing to help, clearly they are not bothered since they have been paid; for this reason I would not recommend or use them again. Doubt the item we have paid for will ever turn up! Their items are also massively overpriced.
Update - finally got a reponse from Fox; they have refunded me for the item which is good and have said "if it ever turns up" I can keep the item as a "gesture of good will". They clearly have no idea where this shipment is and how they are going to resolve the issue! I'm sure there are thousands of other customers affected by this lost shipment.

One of the worst brands we have ever dealt with. Helmet broke without any impact after 2 uses and 3 weeks later, there was no progress on the warranty claim. The helmet belonged to an autistic young person who we as carers look after, he has been unable to use his bike for 3 weeks now and it provides great comfort to him. The brand were well aware that the customer had a disability yet decided to mess around and try to avoid a warranty claim regardless. Not only are helmets made by Fox Racing not safe, they are a completely irresponsible brand, this company are the McDonalds of sports.

I would say 0 if it was possible. I need to return two items as they are way too small. I have sent 3 emails and messaged them on instagram and heard nothing. I will never deal with them again. Anybody know how I will return items and get my money bacj

I ordered some items from the Fox racing online store. I then immediately was told by my wife that she had ordered the same already so within 5 mins I emailed fox saying that I needed to cancel the order. I did not get a responce and instead go a confirmation the next day that the parcel was being made ready to dispatch.
I called fox and they said not to worry as they have called the parcel back and it was on its way back to them and I would get a refund so I did not not have to do anything. The next day it got delivered to me!
Since then I have sent fox 5 emails, tried to call 4 times, had no responce and finally got through on phone to me told I would get a email that day with the postage label. 4 days later and no email!! I have had no refund and now have missed my sons birthday gift as needed a refund to get a different fox item he wanted. The service is CRAP! Products are great but buy from quality resellers and NOT fox direct!!

Lots of great clothing and gear in stock and super fast delivery. And a superb service if you have som questions.

Excellent online service. Needed to speak to someone regarding my order and Carlos emailed me and then called me and resolved the minor issue. Thank you to Carlos he is a credit to the Company.

Brilliant Service and world class products!

great customer service, very efficient communication and solving of my enquiry

Excellent customer service from Peter in Fox Racing. I can’t recommend Fox Racing enough. Peter in customer service is excellent at his job. Peter went above and beyond for me. This kind of service, is so hard to find nowadays! Fox Racing is lucky to have a great employee like Peter. I will always be recommending Peter in Fox Racing going forward. I can’t thank him enough for his great service.

I ordered a jacket from here ......before reading the reviews, I was instantly worried. But the jacket arrived quickly which gave me some confidence. The main issue occurred when I needed to send the item back. The communication between myself and customer service was in my experience ok, they answered emails and even called. But the refund took well over a month to complete, they also charged £10 to send the item back (I disputed this) which in my opinion is too much and the wait was far too long.
In this day and age a refund should take no longer than a week. I would have given this a higher rating if it wasn't for the returns process which needs to be addressed by the company.

Purchase a helmet back in June Item never received no response to emails, Phoned many times got through once spoke to a Lady with very poor English who couldn't give Me no information ie tracking etc, Finally just got My money back via Barclaycard.. One to avoid....