Electronic Partners Arvostelua 

2 085
•
TrustScore 3.5/5 tähteä

3,7

Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää

Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää

Katso, mitä arvostelun kirjoittajat sanovat

Saanut 5/5 tähteä

Amazing service, found them by accident will definitely store their number now! Very prompt service and return, thrilled with the result , and very reasonable quote! Overall can’t recommend them hi... Näytä lisää

Yritys on vastannut

Saanut 5/5 tähteä

From first contact to repaired item being returned was so easy. From the package label arriving and sending the item I was kept fully informed. The repair was quick, very reasonably priced and retu... Näytä lisää

Yritys on vastannut

Saanut 1/5 tähteä

They can only give quotes for work they have in their system, so they're really limited... if you have a simple repair, documentation on how it needs to be repaired, and parts are cheap, they'll... Näytä lisää

Yritys on vastannut

Saanut 5/5 tähteä

It's a great service, I mistakenly broke my beats headphone in the gym. It has sentimental value as it was a gift from loved ones. They replaced the broken part and even went one step further by repa... Näytä lisää

Yritys on vastannut

Yrityksen tiedot

  1. Sähkölaitekorjaus

Yrityksen kirjoittama

We work hard to provide high-quality repairs and excellent customer support. While we aim to satisfy every customer, expectations should be realistic—we are not the manufacturer, and repair limitations such as part availability or lead times are beyond our control.                                                                                    Negative reviews often come from misunderstandings or not reading the information provided on our website or in emails. We encourage potential customers to consider both positive and negative reviews, as well as our responses, to get a fair picture of our service.                                                                                    If you genuinely need a repair and understand that we are here to help—not as a charity but as a professional service—you’ll find the process straightforward. If in doubt, always check our FAQ for clarity before proceeding.


Yhteystiedot

3,7

Keskitasoinen

TrustScore 3.5/5 tähteä

2 t. arvostelua

5 tähteä
4 tähteä
3 tähteä
2 tähteä
1 tähti

Ei viimeaikaisia arvostelupyyntöjä

Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa

On vastannut 100 %: iin saamistaan huonoista arvosteluista

Vastaa yleensä 1 viikon sisällä

Kuinka tämä yritys käyttää Trustpilotia

Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.

3,7

Kaikki arvostelut

(2 085)

95 arvostelua kuluneen 12 kuukauden aikana

Kirjoita arvostelu
Yritykset eivät saa tarjota kannustimia tai maksaa arvostelujen piilottamisesta Trustpilotissa. Arvostelut ovat yksittäisten käyttäjien mielipiteitä, eivät Trustpilotin. Lue lisää

Saanut 1/5 tähteä

Very poor repair.

Had my Evoke Pure Radio repaired some time ago, and the fault is back. Opened the back and found the aerial lead not been properly secured the aerial, and a load of gel junk slapped on to the connection. It took 2 months before i got my radio back. They have a flashy website, but trying to contact them is impossible. I tried to phone but got a recored answer to say they were not in, even though on the website it stated they were. Choose someone else is my advice.

19. helmikuuta 2024
Oma-aloitteinen arvostelu
Electronic Partners-logo

Vastaus yritykseltä Electronic Partners

Dear David,

We’re sorry to hear about your experience. All our repairs come with a warranty, so if the issue has returned, please contact us—we’d be happy to help.

Regarding the materials used, we always use high-quality components and adhesives suited for securing connections. As for contacting us, we offer live chat, a ticket system, and phone support during business hours—calls outside these times will receive an automated response.

Please reach out via our support channels so we can assist you further.

Best regards,
EP Customer Support

Saanut 1/5 tähteä

I would not recommend this company

I sent my Bose Wave system to Electronic Partners for repair. After assessing it, they informed me that a partial repair was needed, costing £135, in order to diagnose the issue and carry out a full repair. They were unable to give me an estimate of what the full repair would cost. Since reconditioned Bose Wave systems are available for roughly the same price—and considering the additional £30 service charge and return-packaging costs—I decided not to go ahead with the repair, and chose to have the device recycled instead.

This experience made me reflect on whether this approach is simply how their process works, and I wondered if purchasing a reconditioned unit online might even result in receiving my original device back. Before receiving the partial repair quote, I had been impressed with their communication and efficiency. I would recommend that others read the small print carefully, as I also hadn’t realised there would be an extra charge to have the device recycled

17. helmikuuta 2025
Oma-aloitteinen arvostelu
Electronic Partners-logo

Vastaus yritykseltä Electronic Partners

Dear Mrs Cripps,

No, this is neither a scam nor sharp practice. We provide a professional repair service with transparent pricing, and all costs are clearly outlined before any work is carried out.

To clarify, the £135.00 quote you received was for a partial repair necessary to diagnose the full fault. This is a standard industry practice when an issue cannot be fully identified without some initial work. We do not base our quotes on the cost of purchasing a used or "reconditioned" unit from third-party sellers, as we do not sell such devices ourselves.

Additionally, the £37.00 service charge is not hidden in "tiny small print"—all our terms are presented in the same font and size and are available for review before proceeding with any service. We always provide cost details upfront, but it is the customer's responsibility to review and understand them.

We respect your decision to decline the repair, and if you have any further concerns, we would be happy to address them directly.

Best regards,
EP Customer Support

Saanut 5/5 tähteä

Repair of Cocktail Audio x 10

I was at a loss to find anyone to repair my cocktail audio which is quite old and contains all my favourite cds from over they years.
I was regularly kept informed of progress and spares that needed to be purchased. The end price was very reasonable especially compared to the price of a brand new audio or it's equivalent. Really pleased to have my old friend returned. My only negative is that the packaging for the return was not adequate and new casings etc had dropped off and there was a split in the metal side of the box. It doesn't detract from the fact it's working perfectly and the split cannot be seen where the box is housed. Thank you Electronic Partners! Inv: 40077432

14. helmikuuta 2025
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Whilst I did pay for the piority…

Whilst I did pay for the piority service it was agreat turnaround and repair, plus fast shipment.

Only thing that let the side down was the Royal Mail 24 hour service to EP that did not perfom to its description.

31. tammikuuta 2025
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Say it as it is

This firm is very professional, they keep you informed of the progress of the repair with emails from the minute you send it in, to when you they return it to you.
I sent in a Bose Solo sound system not working and when I received back it’s working exactly as it was when new.
I certainly would recommend them to anyone who has a problem with sound systems

6. tammikuuta 2025
Oma-aloitteinen arvostelu
Saanut 1/5 tähteä

CD Player went for simple perair

CD Player went for simple perair, rubber band to open draw, came back 3 weeks later, draw would not open, contacted them and send off again, came back today still the same, found one of ther old disc stopping it from opening, rang them to discuss quality control and all thay did was laugh at me.
dont use them as NO QC

7. helmikuuta 2025
Oma-aloitteinen arvostelu
Electronic Partners-logo

Vastaus yritykseltä Electronic Partners

Dear Andy,

Thank you for taking the time to share your experience. We’re sorry to hear that you were dissatisfied with our service.

We appreciate your patience throughout the repair process and understand how frustrating it must have been to find a disc left in the player. While our engineers take great care in their work, occasional human errors can occur. However, we would never intend to dismiss your concerns, and we certainly do not take quality control lightly.

If there is anything further we can do to resolve this matter, please don’t hesitate to get in touch with our customer support team. We value your feedback and remain committed to providing the best possible service.

Best regards,
EP Customer Support

Saanut 5/5 tähteä

Back to new

Found this Company on line, was in dire need to have my aged headphones repaired and that is exactly what Electronic Partners did. The aged headset feels like knew. Thank you guys, great job 👍👍

28. tammikuuta 2025
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Excellent Company for electronic repairs

Sent my Beyerdynamics in for repair. Got them back. Wasnt working right. Sent back again and fixed them perfect this time. Super good and clear customer service. Intuitive portal and super easy to send and receive the items.

6. helmikuuta 2025
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Professional Service

I was hoping my repair was going to be just a battery replacement but knew it may be more. it was. EP communicated with me at all stages and in the end i have a good product back to use.
They were as quick as they could be and the item returned in good condition and the cost was reasonable.

30. tammikuuta 2025
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

I had given up hope

I had given up hope of my Bose subwoofer ever working again. What an amazing company to deal with. I thought the process of getting the unit sent away to be repaired would be long and arduous. How wrong I was! Great service, great communication, quick fix and very good value.
My sound system is now back up and running.

Perfect, thank you.

3. helmikuuta 2025
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Electronic Diagnosis and Repair Center

Very good service and reasonably priced, sent my Oukitel RT5 tablet for them to diagnose and repair because I had a problem with it not connecting to my network but after they had diagnosed it could not find any problem with it after running full hardware and software tests.
Only problem that I had was that the tablet still wouldn't connect to my network even after my ISP services ran a check and reset my router etc and then I found the problem myself whilst checking the devices connected to my network and found that for some reason my tablet had been blocked, so I unblocked it and removed the device from the list of devices then reconnected it and now it connects, but still disconnects from time to time as if there is something wrong with the network adapter because I have to reset my wi-fi sometimes to get it to connect.
All in all a good service and you only pay for the return postage as EP send you a prepaid shipping label to send your device to them.

21. tammikuuta 2025
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Fantastic company

Fantastic company, brought my amp back to life after 16 years. Brilliant website, easy to use and great service. If you’re unsure don’t be, they are great.

Will definitely use again!

31. tammikuuta 2025
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

good service

good service. Cost was reasonable and communication very good. Not the quickest service but I’d rather that than fast and shoddy.
CD player appears to be working properly again after a weeks use

25. tammikuuta 2025
Oma-aloitteinen arvostelu
Saanut 1/5 tähteä

Rubbish service

Paid to send my item after detailing the issue, to be told a week later that they don't fix items like mine. Had to pay them £7.80 to get it back. Wasted a couple of weeks and money. Don't accept items you don't repair!

6. tammikuuta 2025
Electronic Partners-logo

Vastaus yritykseltä Electronic Partners

Dear Bob T Squirrel,

Thank you for your review. We take all feedback seriously and strive to provide a transparent and efficient service.

We aim to assess all repair requests before a device is sent in, and if an item is not repairable, we inform customers as soon as possible. If you believe there has been any misunderstanding regarding your case, please contact our support team so we can look into this further.

As we do not appear to have a record of your name in our system, we would appreciate any additional details you can provide to help us investigate.

Best regards,
EP Customer Support

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