My first contact with customer service was immediately dealt with. Once I submitted the correct required information, within a few days the replacement had been approved for delivery. This would have... Näytä lisää
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Instant response. Listened to what I saId and reacted quickly and positively. Made me feel valued as a customer.
My usual grocery stores no longer have Typhoo QT instant tea available so after hours of research I was very pleased to find an alternate source. I can now telephone and speak with a very helpful... Näytä lisää
Yritys on vastannut
I have long been a Typhoo one cup drinker, and I'm absolutely disappointed with this so called new and improved version. The taste is awful and the square bag is just too large. New and improved it de... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
It's arguably Britain's best cuppa. Established in the UK in 1903, it always delivers that great British tea moment.
Yhteystiedot
Unit 3-4 Severnside Trading Estate, Textilose Road, M17 1WA, Manchester, Yhdistynyt kuningaskunta
- 0800 633 5650
- support@typhoo.co.uk
- typhoo.co.uk
4,0
Hyvä
161 arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
On vastannut 100 %: iin saamistaan huonoista arvosteluista
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Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Tasty Typhoo
I have used Typhoo instant tea for years now , so convenient when travelling , just pop into a lay by n make a cuppa , no need to carry milk that curdles in the heat , tastes good too
10. maaliskuuta 2026
Vastaus yritykseltä Typhoo
Thank you for your lovely feedback! We're so glad our instant tea has been a convenient travel companion and that you're enjoying the taste, perfect for a cuppa on the go!
Kind Regards,
Bethany
The Typhoo Team
Excellent Customer Service!
Excellent Customer Service!
Exceptionally polite & helpful.
12. maaliskuuta 2026
Vastaus yritykseltä Typhoo
Thank you for your wonderful feedback! We're so pleased to hear our team was polite and helpful, enjoy your brew!☕
Kind Regards,
Bethany
The Typhoo Team
very good customer service
11. maaliskuuta 2026
Vastaus yritykseltä Typhoo
Thank you for your kind words! We're delighted to hear you had a great experience with our customer service. Enjoy your cuppa! ☕
Kind Regards,
Bethany
The Typhoo Team
New recipe makes for a stronger brew…
New recipe makes for a stronger brew but it's lost the ooO taste. Bring back the ooO.
1. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Typhoo
Thank you for your feedback.
We’re glad you’ve noticed the stronger brew, but we’re sorry to hear it’s not quite hitting the same “ooO” spot for you.
We’ll be sure to share your comments with our team, as we’re always looking to improve and keep that much-loved taste alive.
Kind Regards,
The Typhoo Team
Vastaus yritykseltä Typhoo
Thank you for your feedback! We're pleased to hear your order arrived on time and in good condition.
Enjoy your tea!☕
Kind Regards,
Bethany
The Typhoo Team
I had to switch to decaffeinated tea…
I had to switch to decaffeinated tea due to high blood pressure reasons, and I went through a plethora of decaffeinated teas and was so disappointed to find lack of flavor and body. In one last attempt, I tried Typhoo tea, and it hit the mark! I’m so happy to be able to have flavorful black tea back in my life! Does not disappoint.
16. syyskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Typhoo
Thank you so much for sharing your experience! We're delighted to hear that our decaffeinated tea has brought the flavor and body back to your cup. It means a lot to know we could help you enjoy black tea again your kind words truly made our day!
Kind Regards,
Bethany
The Typhoo Team
Vastaus yritykseltä Typhoo
Thank you! We're glad you found our service efficient and prompt.
Kind Regards,
Bethany
The Typhoo Team ☕
Excellent customer service skills
Your lady on the phone was very good and her customer skills were unbelievable.
27. helmikuuta 2026
Vastaus yritykseltä Typhoo
Thank you so much for your kind words! We’re thrilled to hear that our team member provided such a positive experience we’ll be sure to pass your compliments on.
We really appreciate your support!
The Typhoo Team ☕
Very quick response
25. helmikuuta 2026
Vastaus yritykseltä Typhoo
Thank you for your feedback! We’re delighted to hear you were pleased with our quick response.
Kind Regards,
Bethany
The Typhoo Team
I have drank Typhoo Tea for more than…
I have drank Typhoo Tea for more than 20 years but recently the taste seems to have changed, it seems to be weak compared to it's former taste and when I leave the Tea bag longer the taste seems bitter ?, so much so that i now do not enjoy drinking it, I will be changing my brand when my current box runs out, sorry Typhoo but it's time for a change.
9. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Typhoo
Thank you for sharing your feedback, and for being a loyal Typhoo drinker for more than 20 years we truly appreciate the support you’ve given our brand over such a long time.
We’re really sorry to hear that your recent cups of Typhoo haven’t lived up to the taste you’ve come to expect. That’s certainly not the experience we want for our long-time customers.
Your feedback about the flavour being weaker and becoming bitter when brewed longer is very helpful, and we’ll be sure to pass it on to our quality team for review.
We’d really value the chance to look into this further for you. If you’re happy to do so, please reach out to our customer care team via our website with the details from the box (such as the batch code), and we’ll do our best to help.
Thank you again for taking the time to let us know, and for your many years of support for Typhoo.
Telephone number: 0800 633 5650
Email: support@typhoo.co.uk
Kind Regards,
Bethany
The Typhoo Team ☕
It is a relief to find a source of Q-Tea
It is a relief to find a source of Q-Tea as we haven't been able to buy it in the shops as usual. We usually find it in Home Bargains and Tesco. Why is that?
23. helmikuuta 2026
Vastaus yritykseltä Typhoo
Thank you for your review! We're really glad to hear that you’re enjoying Q-Tea and that you were able to purchase directly.
We understand how frustrating it can be when a favourite product isn’t as easy to find in the shops. Availability can sometimes vary depending on individual retailers, stock levels, and distribution schedules. Typhoo quick tea should still be available in the retailers such as Herons, Pound stretcher and Poundland.
We’re always working closely with our retail partners to keep our products available, so hopefully you’ll start to see it back on shelves more regularly soon. In the meantime, we really appreciate your support and your patience.
Thanks again for taking the time to share your feedback!
The Typhoo Team ☕
Vastaus yritykseltä Typhoo
Thank you! We’re glad you enjoyed our service and appreciate your support.
Kind Regards,
The Typhoo Team
I had a problem with quality control
I had a problem with quality control - several boxes in a row were plagued with split or unglued edges so I ended up throwing a lot of them away. After contacting Customer Services, they very kindly sent two large boxes of teabags to me. One would have been enough, so I think they went above and beyond.
6. helmikuuta 2026
Vastaus yritykseltä Typhoo
Thank you for sharing your experience and for giving us the opportunity to make things right. We’re sorry to hear about the quality issues, but we’re glad our Customer Services team could resolve it and that you felt supported. Your feedback is invaluable in helping us maintain the high standards our customers expect.
Kind Regards,
The Typhoo Team
Love Typhoo! Will try it again soon.
Arrived quickly. Not used yet as want to compare with what I have in the cupboard. Used Typhoo for years but not been able to find it locally so I’m looking forward to trying my favourite tea again soon.
9. helmikuuta 2026
Vastaus yritykseltä Typhoo
Thank you for your lovely review! We’re thrilled you’ve been a fan of Typhoo for years and that your order arrived quickly. We hope you enjoy revisiting your favourite tea soon and that it lives up to your expectations!
Kind Regards,
Bethany
The Typhoo Team
Great experience.
First class service saved me time from running around all the supermarkets. Well packaged
11. helmikuuta 2026
Vastaus yritykseltä Typhoo
Thanks for your kind words! We’re glad we could save you time and that everything arrived perfectly packaged.
Kind Regards,
Bethany
The Typhoo Team
Vastaus yritykseltä Typhoo
Thank you for sharing your experience! We’re delighted to hear that your issue was resolved quickly. Our team always aims to provide prompt and effective support, and it’s great to know we met that expectation for you.
Kind Regards,
The Typhoo Team
The taste of this new blend is awful
The taste of this new blend is awful. Bags split when you separate. Wont be buying any more. Will find a different brand.
23. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Typhoo
Thank you for taking the time to share your feedback,
We’re very sorry to read your review and to hear that you’ve been disappointed with our new blend.
We understand how important taste is when it comes to your daily cup of tea, and we’re sorry that the flavour hasn’t met your expectations. We’re also concerned to hear about the tea bags splitting this certainly isn’t the quality we aim to deliver and we’d like to investigate this further.
If you’re willing, please contact our Customer Care team directly with the batch code from the box and details of where and when you purchased it. This will help us look into what may have gone wrong and put things right for you:
Telephone: 0800 633 5650
Email: support@typhoo.co.uk
We genuinely value your feedback as it helps us improve, and we hope you might consider giving us another try in the future.
Kind Regards,
Bethany
The Typhoo Team
Excellent customer service
Excellent customer service. My query was dealt with very quickly and efficiently.
29. tammikuuta 2026
Vastaus yritykseltä Typhoo
Thank you for your lovely feedback! ☕
We’re so pleased your query was handled quickly and efficiently.
Kind Regards,
Bethany
The Typhoo Team
All i have to say is ?
All i have to say is ?
I have loved drinking Tea all my life until they changed Tyhoo Tea Bags for milder blend, now it's like drinking Nats wee.
What is wrong with this Country ?
If everyone enjoys something for Decades, why does some berk have to come along and change it to something else worse ?
Leave things alone for people to enjoy will you ?
A good Tea bag should take couple of minutes to brew with stirring and you have lovely cup of Tea, Tyhoo Tea bags you can leave in your cup for 5-8 minutes and your Tea is weak and nasty with no flavour at all.
Won't be buying these disgusting T-bags again.
But hey ho,
I bet the berm who changed them got a huge pay award for their stupid idea.
18. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Typhoo
Thank you for taking the time to share your feedback,
We’re really sorry to hear how disappointed you are. When you’ve enjoyed a particular brew for decades, any change can be frustrating.
Your feedback has been shared with our blending team, as comments like yours genuinely help shape what we do next.
We are keen to ensure your concerns are addressed and would be happy to speak with you further. As we don't have your contact details to call you directly, I have sent the request information link, if you can please complete this at your earliest convenience.
Kind Regards,
Bethany
The Typhoo Team
We have purchased typhoon for over 35…
We have purchased typhoo for over 35 years. Never have I had such a poor product as recently. The square bags split most of the time and go everywhere. Spent 3 days trying to clean the leaves from my work top and there still showing up. Bring back the round bags in foil. Thinking of trying another brand. As I am disabled I cannot keep cleaning there's tea bags up.just been trying to buy my favourite tea bag now I am finding box's ripped open to check the contents.
14. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Typhoo
Thank you for taking the time to share your feedback,
We’re very sorry to hear about your recent experience and completely understand how frustrating this must be, especially given your loyalty over 35 years. Your feedback regarding the square bags is very important, and we’ll share it with our packaging team.
We are keen to ensure your concerns are addressed and would be happy to speak with you further. As we don't have your contact details to call you directly, I have sent the request information link, if you can please complete this at your earliest convenience.
Please also see our customer service email support@typhoo.co.uk
Kind Regards,
Bethany
The Typhoo Team
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