My first contact with customer service was immediately dealt with. Once I submitted the correct required information, within a few days the replacement had been approved for delivery. This would have... Näytä lisää
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Katso, mitä arvostelun kirjoittajat sanovat
Instant response. Listened to what I saId and reacted quickly and positively. Made me feel valued as a customer.
My usual grocery stores no longer have Typhoo QT instant tea available so after hours of research I was very pleased to find an alternate source. I can now telephone and speak with a very helpful... Näytä lisää
Yritys on vastannut
I have long been a Typhoo one cup drinker, and I'm absolutely disappointed with this so called new and improved version. The taste is awful and the square bag is just too large. New and improved it de... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
It's arguably Britain's best cuppa. Established in the UK in 1903, it always delivers that great British tea moment.
Yhteystiedot
Unit 3-4 Severnside Trading Estate, Textilose Road, M17 1WA, Manchester, Yhdistynyt kuningaskunta
- 0800 633 5650
- support@typhoo.co.uk
- typhoo.co.uk
4,0
Hyvä
161 arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
On vastannut 100 %: iin saamistaan huonoista arvosteluista
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Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
My usual grocery stores no longer have…
My usual grocery stores no longer have Typhoo QT instant tea available so after hours of research I was very pleased to find an alternate source. I can now telephone and speak with a very helpful and pleasant lady in customer service who processes my order which then arrives within a couple of days! The service and my INSTANT tea is worth the small extra cost!
28. huhtikuuta 2026
Vastaus yritykseltä Typhoo
Thank you so much for your wonderful feedback! We’re delighted to hear you were able to find a new source for your favourite Typhoo QT Instant Tea and that our customer service team could help make the process easy and enjoyable.
We’ll be sure to pass your kind comments on to our lovely customer service colleague.
Enjoy your tea, and thank you for choosing Typhoo! ☕
Kind Regards,
Bethany
The Typhoo Team
I gave advice on how the product was…
I gave advice on how the product was defective, Typhoo went out of their way to replace it. Replacement package arrived promptly. Really enjoy the product, excellent customer service!
22. huhtikuuta 2026
Vastaus yritykseltä Typhoo
Thank you for your lovely feedback!
We’re so pleased you’re enjoying your Typhoo tea and that our team could help.
Enjoy your next brew! ☕
Kind Regards,
Bethany
The Typhoo Team
Minor complaint
Contacting Typhoo regarding an issue with a box of teabags. I was dealt with promptly and with a satisfactory outcome. I could not fault the way I was dealt with.
29. huhtikuuta 2026
Vastaus yritykseltä Typhoo
Thank you for taking the time to leave your review.
We’re really pleased to hear that your issue was handled promptly and that you were satisfied with the outcome.
We’ll be sure to share your kind feedback with our customer care team, they’ll really appreciate it!
Kind Regards,
Bethany
The Typhoo Team
New Typhoo blend does Not have the oOO !!
Have been using Typhoo one cup (Blue/red/white Box) now for years, they have always been a lovely flavour , round individual T bags wrapped in foil for freshness.
Was shocked a few weeks ago when I got my normal delivery & thought they had sent wrong T Bags , box is now red/white/black, T Bags are in two's joined & not foil wrapped for freshness. I Then realised they had updated the packaging, But OMG the taste is awful they have totally messed with the flavour & now these are undrinkable Yuk Yuk. Also split when trying to separate them to. I now have 4 boxes to go into the bin as they are awful & disgusting taste. Looks like after all these years I will be having to find a new T Bag as these are not drinkable . Typhoo you have really messed this blend up & saying its new & improved is a laugh !!.
3. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Typhoo
Thank you for taking the time to share your feedback, and we’re really sorry to hear how disappointed you’ve been with the recent changes to our tea bags.
We recently changed to rectangular tea bags to become more environmentally friendly. However, We understand how frustrating it is when a product you’ve enjoyed for years no longer delivers the taste and quality you expect. Your comments about the flavour, packaging, freshness, and the tea bags splitting apart have been noted and will be shared directly with our product team for review.
We truly value loyal customers like you, and we’re sorry this experience has let you down. If you’re willing, please contact our customer care team directly with the batch details from your boxes so we can investigate further and try to make this right for you.
As we don't have your contact details to call you directly, I have sent the request information link, if you can please complete this at your earliest convenience.
Thank you again for your honest feedback, it helps us improve.
Kind Regards,
Bethany
The Typhoo Team
I joy the typoo tea i fine it a present…
I joy the typoo tea i fine it a present taste good quality for the price
10. huhtikuuta 2026
Vastaus yritykseltä Typhoo
Thank you for the great feedback !
Enjoy your next cuppa ☕
Kind Regards,
Bethany
The Typhoo Team
cellent service from my enquiry and…
Excellent service from my enquiry and happy with outcome.
16. huhtikuuta 2026
Vastaus yritykseltä Typhoo
Thank you for your feedback, we’re glad you had a great experience and are happy with the outcome !
Enjoy your next cuppa ☕
Kind Regards,
Bethany
The Typhoo Team
Vastaus yritykseltä Typhoo
Thank you for your loyalty over the past 20 years, that truly means a lot to us. We’re delighted to hear you’ve always loved our tea, and we appreciate you taking the time to share your experience. Here’s to many more great brews together!
Kind Regards,
Bethany
The Typhoo Team
There is nothing better than shopping from home
There is nothing better than the simplicity of ordering online and this website was easy. Much better than walking around shops when your in your eighties only to find they've sold out!
13. huhtikuuta 2026
Vastaus yritykseltä Typhoo
Thank you so much for your kind words! We’re delighted to hear that you found our website easy to use and that it made your shopping experience more convenient.
Kind Regards,
Bethany
The Typhoo Team
Straightforward transaction
Straightforward transaction . Excellent tasting tea.
10. huhtikuuta 2026
Vastaus yritykseltä Typhoo
Thank you for the great feedback !
Enjoy your next cuppa ☕
Kind Regards,
Bethany
The Typhoo Team
Vastaus yritykseltä Typhoo
Thank you for your wonderful feedback! Enjoy your brew!☕
Kind Regards,
Bethany
The Typhoo Team
Outstanding Service little bit dearer…
Outstanding Service little bit dearer than the shops, but I am housebound so after make do 10/10
9. huhtikuuta 2026
Vastaus yritykseltä Typhoo
Thank you for your 10/10 review! We’re so pleased our service has been helpful for you. We appreciate your feedback on pricing. ☕
Kind Regards,
Bethany
The Typhoo Team
Horrible
Im sorry but your tea now tastes foul. There is a horrible after taste that despite both my husband and I trying to like , we can't. I even bought another box thinking maybe it was a bad batch but for every box to taste the same !!! We decided to change brand and have gone over to PG Tips. Your tea has always been our favourite for decades but not any more !
20. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Typhoo
Thank you for taking the time to share your feedback,
We’re really sorry to hear this, it’s especially disappointing to know that a tea you’ve enjoyed for decades is no longer meeting your expectations.
Taste is incredibly important to us, so your feedback about the flavour and aftertaste is taken very seriously. We are keen to ensure your concerns are addressed and would be happy to speak with you further. As we don't have your contact details to call you directly, I have sent the request information link, if you can please complete this at your earliest convenience.
Kind Regards,
Bethany
The Typhoo Team
Good product and good shelf life
Good product and good shelf life, Immediate shipping. ?I suggest you should start do shipping to EU countries.
26. maaliskuuta 2026
Vastaus yritykseltä Typhoo
Thank you for your kind feedback! We're delighted to hear that you're happy with the quality of our tea, its shelf life, and the speed of delivery.
We also appreciate your suggestion regarding shipping to EU countries. Expanding our delivery options is something we're continually reviewing, and it’s helpful to know there’s interest from customers like you. We’ll be sure to pass your comments on to the relevant team.
Thanks again for taking the time to share your experience we hope you continue to enjoy your Typhoo tea!
Kind Regards,
Bethany
The Typhoo Team
The new blend is a disappointment
The new blend is a disappointment. It's not as good as the original, iconic, delicious Typhoo.
17. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Typhoo
Thank you for sharing your honest feedback.
We’re sorry to hear the new blend hasn’t met your expectations, especially compared to the original Typhoo you enjoyed. We’ll share your comments with our team as we continue to review our products.
Your comments are incredibly valuable, and we’ll make sure they’re shared with our blending team as we continue to review and refine our products. In the meantime, if you’d like to tell us more about what you feel has changed, we’d really welcome the insight.
Thank you for taking the time to leave a review and hope we can restore your confidence in your next brew.
Kind Regards,
Bethany
The Typhoo Team
Vastaus yritykseltä Typhoo
Thank you for the lovely review! It means a lot to us, and we’re delighted you’re enjoying it. We hope you continue to love every cup!☕
Kind Regards,
Bethany
The Typhoo Team
Contacted Typhoo about a problem,spoke…
Contacted Typhoo about a problem,spoke to a young man who was very helpful and sorted it out for me immediately great service.Thank you
2. huhtikuuta 2026
Vastaus yritykseltä Typhoo
Thank you so much for sharing this, we're delighted to hear about your positive experience !
Our team always strives to provide quick and helpful support, so its fantastic to know our colleague was able to sort things out for you straight away.
We'll be sure to pass on your kind words!
Thank you again for your support and enjoy your next cup of Typhoo! ☕
Kind Regards,
Bethany
The Typhoo Team
We love Typhoo tea but......
We love Typhoo tea but were very disappointed when starting our large bag containing 440 bags
They are not very strong as they are usually and we have to use two bags per cup proving it to be not such a good deal after all
3. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Typhoo
Thank you for taking the time to share your feedback, we're really sorry to hear about your recent experience.
It’s disappointing to learn that the tea bags in your 440-pack didn’t deliver the strength and quality you’ve come to expect from Typhoo. We understand how frustrating it must be to need two bags per cup, especially when you chose a larger pack for better value.
We are keen to ensure your concerns are addressed and would be happy to speak with you further. As we don't have your contact details to call you directly, I have sent the request information link, if you can please complete this at your earliest convenience.
We truly appreciate your loyalty to Typhoo and hope we can restore your confidence in your next brew.
Telephone: 0800 633 5650
Email: support@typhoo.co.uk
Kind Regards,
Bethany
The Typhoo Team
The lady emailed with a very…
The lady emailed with a very understanding approach to my concerns. Very positive
18. maaliskuuta 2026
Vastaus yritykseltä Typhoo
Thank you for your kind words! We’re delighted to hear that our team could address your concerns with understanding and positivity. Your feedback means a lot to us!
Kind Regards,
Bethany
The Typhoo Team
Typhoo tea bags now make weak tea - shrinkflation!!!
I am really fed up with food manufacturers reducing the quantity of ingredients but also increasing prices. Typhoo tea bags which I have used for years come in a box of 240 (that I always buy). The last shop I was only able to buy 160 box. So I bought 3 boxes of 160's as I drink tea a lot. I was disappointed when opening the box to see square loose bags in twos instead of the normal silver foil covered round single bags. Not only is this inconvenient as splitting two bags apart results in some bags slitting & loose tea everywhere but the tea is distinctly weaker as Typhoo have reduced the volume of loose tea in each bag by some 20%!! I will switch brands.
16. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Typhoo
Thank you for taking the time to share your feedback,
Thank you for being a loyal Typhoo tea drinker. We’re sorry for the inconvenience you experienced and would love to help resolve this personally.
We are keen to ensure your concerns are addressed and would be happy to speak with you further. As we don't have your contact details to call you directly, I have sent the request information link, if you can please complete this at your earliest convenience.
You can also give us a call at your earliest convenience on 03300242323 and ask for Bethany, we will be more than happy to get this resolved for you.
We look forward to speaking to you soon,
Kind Regards,
The Typhoo Team
Have already submitted my review 2weeks…
Have already submitted my review 2weeks ? Ago
9. maaliskuuta 2026
Vastaus yritykseltä Typhoo
Thank you for the 5 star review ! Enjoy your next cuppa ☕
Kind Regards,
The Typhoo Team
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