My first contact with customer service was immediately dealt with. Once I submitted the correct required information, within a few days the replacement had been approved for delivery. This would have... Näytä lisää
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Katso, mitä arvostelun kirjoittajat sanovat
Instant response. Listened to what I saId and reacted quickly and positively. Made me feel valued as a customer.
My usual grocery stores no longer have Typhoo QT instant tea available so after hours of research I was very pleased to find an alternate source. I can now telephone and speak with a very helpful... Näytä lisää
Yritys on vastannut
I have long been a Typhoo one cup drinker, and I'm absolutely disappointed with this so called new and improved version. The taste is awful and the square bag is just too large. New and improved it de... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
It's arguably Britain's best cuppa. Established in the UK in 1903, it always delivers that great British tea moment.
Yhteystiedot
Unit 3-4 Severnside Trading Estate, Textilose Road, M17 1WA, Manchester, Yhdistynyt kuningaskunta
- 0800 633 5650
- support@typhoo.co.uk
- typhoo.co.uk
4,0
Hyvä
161 arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
On vastannut 100 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 1 viikon sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
you sent me a free box of tea bags but…
you sent me a free box of tea bags but I'm still having trouble with breaking and tearing bags
11. kesäkuuta 2026
Vastaus yritykseltä Typhoo
Thank you for your feedback.
We’re sorry to hear that you are still experiencing issues with the replacement box of teabags you received.
We really appreciate you bringing this to our attention, and we’d like to assure you that your comments will be shared with our Product Quality team for further investigation. We take all customer feedback seriously and are continuously working to improve our products and ensure the best possible experience.
Thank you again for taking the time to leave your review.
Kind Regards,
Bethany
The Typhoo Team
Quick response to my email and offered…
Quick response to my email and offered a solution quickly also
3. kesäkuuta 2026
Vastaus yritykseltä Typhoo
Thanks for the lovely feedback! We're so pleased we could help quickly and get things sorted for you. ☕
Typhoo have gone above and beyond to…
Typhoo have gone above and beyond to resend a delivery that i mistakenly put the wrong postcode on, Thank you.
9. kesäkuuta 2026
Vastaus yritykseltä Typhoo
Thank you for the great feedback !
We're delighted to hear that customer service team were helpful and able to resolve this.☕
Kind Regards,
Bethany
The Typhoo Team
ORDERED FRIDAY PM DELIVERED SATURDAY…
ORDERED FRIDAY PM DELIVERED SATURDAY 2PM.
THANK YOU
4. kesäkuuta 2026
Vastaus yritykseltä Typhoo
Thank you for your fantastic review!
We're delighted to hear your order arrived so quickly. We really appreciate your feedback☕
Kind Regards,
Bethany
The Typhoo Team
Fed up with Typhoo
I’ve been a Typhoo drinker for years, but the quality has gone downhill badly. Our latest 440‑bag pack was so weak it barely coloured the water. This isn’t the first time either — we had a similar issue a couple of years ago.
I submitted a full complaint with batch details, photos, and everything they asked for. Weeks passed with no reply. When I chased them, they claimed they “never received” my complaint and asked me to resend all the information again — photos, batch code, expiry date, store, location, receipt.
I’m not jumping through hoops for a second time. If Typhoo can’t even acknowledge a complaint properly, never mind resolve it, then what’s the point.
My wife and I have now switched to Tetley, which at least makes a decent cup of tea.
Very poor product quality and even poorer customer service. Typhoo has lost a loyal customer.
This reply does not reflect my experience.
My complaint was submitted correctly, more than once, and I received no acknowledgement until I chased it.
The issue here was not an “email update” — it was repeated poor handling of a long‑standing quality problem that I had already reported in the past.
Your team only contacted me after I posted this public review, and even then I was asked to resubmit the same photos, batch codes and details yet again. After years of being a loyal customer, this has been extremely disappointing.
I have now moved on to another brand, and my review reflects the full experience so other customers can make an informed choice.
Update: My complaint was submitted correctly, more than once, and I received no acknowledgement until I chased it.
The issue here was not an “email update” — it was repeated poor handling of a long‑standing quality problem that I had already reported in the past.
Your team only contacted me after I posted this public review, and even then I was asked to resubmit the same photos, batch codes and details yet again. After years of being a loyal customer, this has been extremely disappointing.
I have now moved on to another brand, and my review reflects the full experience so other customers can make an informed choice.
11. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Typhoo
Thank you for your feedback.
We are sorry that we did not receive your initial complaint. Following Typhoo's recent acquisition, our customer contact email address was updated, which may have caused some confusion.
Our Customer Service team has now been in contact with you, and we are working to resolve the matter as quickly as possible. We appreciate you bringing this to our attention and thank you for your patience and understanding.
Kind regards,
Bethany
The Typhoo Team
No hassle replacement
No hassle replacement. I haven't opened packet yet ( bought another bag waiting on replacement) so I hope they are OK.
3. kesäkuuta 2026
Vastaus yritykseltä Typhoo
Thank you for your feedback!
Enjoy your next brew! ☕
Kind Regards,
Bethany
The Typhoo Team
I had couple of boxes of tea bags
I had couple of boxes of tea bags , some of them split and wasted then I took photos and send the company, they send me a box of tea bags on post.
3. kesäkuuta 2026
Vastaus yritykseltä Typhoo
We're delighted to hear that customer service team were helpful and able to resolve this.
We really appreciate your feedback!
Kind Regards,
Bethany
The Typhoo Team
Good value for the money
Good value for the money I will be ordering again in the future
29. toukokuuta 2026
Vastaus yritykseltä Typhoo
Thank you for your feedback.
We're delighted to hear you found Typhoo Tea to be good value for money.
We appreciate your support and hope you continue to enjoy every cup! ☕
Kind Regards,
Bethany
The Typhoo Team
Very easy to order from website
Very easy to order from website. Quick delivery in very secure boxes. Would recommend to all. PS my wife loves the cold tea flavours.
22. toukokuuta 2026
Vastaus yritykseltä Typhoo
Thank you for your kind review. We're delighted you enjoyed the ordering experience and delivery, and it's great to hear your wife loves our cold tea flavours.
Thanks for recommending Typhoo Tea!☕
Kind Regards,
Bethany
The Typhoo Team
Substandard brew
I still can not brew a decent strong cup of tea with 1 teabag. The colour of the cuppa is a very pale gray instead of a nice warm brown and to be honest is tastes like hot water with milk. I have contacted Typhoo and the customer service was excellent but unfortunately I have to stand by my opinion. The gesture of goodwill was very much appreciated.
28. toukokuuta 2026
Vastaus yritykseltä Typhoo
Thank you for your feedback.
We're sorry to hear that our One Cup blend wasn't strong enough for your taste. As our lightest everyday blend, it is designed for a milder brew, but we appreciate that many tea drinkers prefer a stronger cup.
As this was initially resolved with a goodwill replacement, we're disappointed to hear you're still not satisfied.
We appreciate your comments and will pass them on to our team.
Kind Regards,
Bethany
The Typhoo Team
Leaking Tea Bags
Bought a packet of 440 from Amazon. Bags not properly sealed loose tea everywhere. Sent a mail to customer services explaining that although I was refunded they should look at their manufacture process as the machine obviously has a problem. Just got some blurb about looking into it and how the quality was good. - not impressed. It seems to be an on- going problem as other clients have also complained. Waken - up Typhoo!
21. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Typhoo
Thank you for your feedback.
We're sorry to hear about the packaging issue and appreciate you taking the time to highlight a potential manufacturing concern.
Your comments have been shared internally, and we remain committed to continually improving both our products and customer experience.
Thank you again for bringing this matter to our attention.
Kind regards,
Bethany
The Typhoo Team
First class response with clear and…
First class response with clear and concise solutions..
14. toukokuuta 2026
Vastaus yritykseltä Typhoo
Thank you for your kind review.
We're delighted to hear that you received excellent service. Your feedback means a lot to us!
Kind regards,
Bethany
The Typhoo Team
You replaced the item
You replaced the item very quickly and the person i spoke to was very helpful and polite she understood what I was saying and I understood her.
20. toukokuuta 2026
Vastaus yritykseltä Typhoo
Thank you for your review. we're so pleased to hear our team was helpful and friendly.
Kind Regards,
Bethany
The Typhoo Team
The tea best ever but when ripping 2tea…
The tea best ever but when ripping 2tea bags u lose 20% because you end up ripping 1 of the tea bags because there not insufficient perforations in them
18. toukokuuta 2026
Vastaus yritykseltä Typhoo
Thank you for your feedback and for your kind comments about our tea.
We're sorry to hear you've experienced difficulty separating the tea bags and that some have torn as a result.
We appreciate you bringing this to our attention, and we'll share your comments with our packaging team as we continuously review ways to improve our products.
Kind regards,
Bethany
The Typhoo Team
Vastaus yritykseltä Typhoo
Thank you for the great review ! We really appreciate your feedback!
Kind Regards,
Bethany
The Typhoo Team
Vastaus yritykseltä Typhoo
Thank you for your review. We're delighted we could help quickly and achieve a positive outcome for you. We really appreciate your feedback!
Kind regards,
Bethany
The Typhoo Tea Team
Typhoo great company to deal with
Spoken to typhoo and found them very helpful and friendly and the tea great too
11. toukokuuta 2026
Vastaus yritykseltä Typhoo
Thank you for your kind review. We're so pleased to hear our team was helpful and friendly, and that you're enjoying our tea. Thanks for choosing Typhoo!
Kind regards,
Bethany
The Typhoo Team
Vastaus yritykseltä Typhoo
Thank you for your review. We're pleased to hear that you received very good service from our team.
Kind regards,
Bethany
The Typhoo Team
Excellent service
8. toukokuuta 2026
Vastaus yritykseltä Typhoo
Thank you for your kind review.
We're delighted to hear that you received excellent service. Your feedback means a lot to us.
Kind regards,
The Typhoo Team
Vastaus yritykseltä Typhoo
Thank you for taking the time to leave us a review. We're delighted to hear that you received good service and that your order arrived on time.
We really appreciate your support and hope you continue to enjoy your Typhoo Tea.
Kind regards,
Bethany
The Typhoo Tea Team
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