Twootz.com Arvostelua 

been using for several years now, mainly suet pellets and fat balls, the birds love them , but gradually delivery has become longer and longer.
Final straw 12 days after order ,no sign , contacted them to be told "out of stock" did not seemed bothered, so cancelled my order, and went to a rival (Hopewell), slightly more expensive, but delivery 2 days after placing my order.
Such a pity to see a decline in customer service like this.

It saddens me to give Twootz 2 stars but I have been let down once again by their poor delivery service. If I had to rate the quality of their bird food I would give it 5* but, for some reason, this company (who are most personable via e mail) seem unable to deliver the order on time.
However, the 'crazy' thing is that if one goes through Amazon to Twootz, the orders come really quickly. When I asked why, I was told that it was because, as soon as certain bird foods become unavailable, they remove them from their site!!!!!!

WHY CAN'T TWOOTZ DO THIS ON THEIR OWN SITE or, at least have the courtesy to let one know that delivery will not be 3-5 days as promised on the invoice?

I am sorry to leave Twootz as there are so many positives but I cannot cope with the unreliability.

My first order with this company was last week and still had not received my order. It seems that the item was out of stock but Twootz did not feel the need to inform me of this fact.
On the plus side they did issue a refund very quickly hence the extra star.

Ordered suet pellets last Sunday no sign of despatch or delivery wont use ever again and I ad use no one else bothers with them either have diverted their landline to a mobile conveniently no one is answering totally unacceptable behaviour no way to run a business it's now my fledglings have to wait longer for their food shouldn,t take orders if you can't cope with them you need shutting down and once I contact trading standards I'm sure they will have something to say about it

on first viewing Twootz looked a good website to buy wild bird food.
Having purchased wild bird food from this company , I can report the following . at first ,one would think this is a company that supplies quality bird food. Sadly this is not the case. The birds in my garden prefer the cheaper food from budget shops. They actually refused to eat some of it. What a waste of money.
I will not being buying from this company again.

Paid full price for some bird peanuts and was sent poor quality roasted peanuts instead which smell horrible and the birds wont go near or eat! No response from company, very poor service

Great value bird foods and even if the delivery is a tad unreliable/later than expected, I'm still very happy with this supplier

Tried to add a "courier" charge of £6.99 to my order in spite of saying "Free UK MAINLAND DELIVERY"!!! I live in UK mainland but hey came away with the usual get out of "Our couriers says you live in Scottish Highlands",, Well excuse me but when did Scottish highlands move away from mainland UK? Have we had a secret brexit and no one told me? No, stay away from companies like this, vote with your feet and force them to rethink this blatant discrimination... I got my item from another company cheaper and with genuine free delivery....

The bird food may be cheaper than some other companies and is usually O.K. quality. However, the fact that delivery is usually late means that I have to go elsewhere to buy nuts to see me through until Twootz deliver, thus saving nothing. Usually the same feeble excuse given each time(too many customers for them to handle). Just change the estimated delivery time to longer and no-one will be disappointed.

great service, great products, great prices,

Always late delivery, at least 3-4 days after expected delivery. Good quality product, let down by consistent late deliveries

I have used this company twice now and would rate the service as excellent. There was a slight delay with my order this time but only by a few days and I was kept well informed on when it would arrive. The suet is good value and quality. The birds love it, in fact they enjoy it so much I can't keep up with the demand! I shall certainly be using this company again and would highly recommend it to anyone.

Took nearly 20 years of feeding garden birds 365 days a year. Done in snow, minus 15 degrees, ale force winds, torrential rain, flooded garden, after cancer op. Paid to have birds fed whilst I was in hospital.
Placed one order with Twootz and my garden is now completely silent. I HAVE BEEN WAITING INDOORS FOR TWOOTZ DELIVERY FOR A WEEK. During that time the temperture outside has been over 20 degrees.
5 other 8nline companies where orders were placed after Twootz order.....have all delivered.
I have emailed daily....BUT NO SEED AND NO RESPONSE FROM TWOOTZ.

I'm so glad that I've found Twootz.com. The fatballs and peanuts are excellent in quality and also cheapest in the market, saved me a lot.

I have to purchase peanuts in gigantic quantities due to the huge amount of wildlife in my garden. I was pleased to come across Twootz as their prices were good.

The range isn't vast, infact it's very limited, but they did have 25kg bags of peanuts so that suited me.

I placed my first order and I didn't know they used Yodel - a company I have had many, many delivery issues with previously, to such an extent that I now avoid shopping with companies that use them.

After several days I got a message saying my order had been left with my neighbour (on the one day I wasn't in!!).

I got home to discover my poor neighbour had kindly taken in 25kg of peanuts. I then had to lug the huge bag to my house.

To stop it happening again I contacted customer services and asked them if they could let me know when my next order might be delivered in advance then I'd ensure I'd be home.

To cut a long story short the experience was dreadful. I did get a message the morning of delivery by which stage I was unable to be home. I changed the delivery to the next day on the yodel site and received notification that it would be changed.

A few hours later got a message from Twootz saying it had been delivered to my neighbour!! How many times do I have to say not to do that?

Customer services say they're sorry, but that doesn't help at all. I even got a message on the Friday from Yodel telling me the time the order was being delivered Friday - it was already delivered! Typical Yodel!!

Twootz clearly can't get the delivery right as for 2 out of 2 orders it went wrong. I won't be using them again - they need to change delivery companies as it's costing them business.

Dear Twootz.com,

If something is wrong, I complain.

So when I say you did something well I mean it!

Your delivery is free, brilliant, I will come back to you because of that. Delivery person was poilte and helpful.

Your branding is excellent, great logo, also logo branded tape on parcels a nice touch.

The invoice is well presented, easy to understand, and good information on how to contact you.

The packaging was well above the normal, sturdy boxes, packed the interior space well.

I love the web site, clear, no clutter, and prices are keen.

To sum you up; FANTASTIC.

Well done to all the TWOOTZ team,

I am not related to, or a friend to any of you, just a very happy - new to you - customer).

Thank you

Some products are slightly expensive and some not, but ordered 12 packs of Suet Cakes for Wild Birds at a great price and they came really quickly. Was impressed and would definitely use again thank you.