Twootz.com Arvostelua 

It is now 16 days from the date of my original order and I have not received the items. I contacted Twootz after 8 days and they said they were out of stock, but this wasn't made clear when I placed my order - I was actually informed that I would get it within 3 working days. The items were apparently due in "this week", but this week has been and gone and still nothing. If I hadn't contacted the company I would have been left in the dark as well as left without my items.

I placed an order for suet pellets from Twootz.com on 22 July and paid using World Pay, who sent me a receipt straight away. However, I heard nothing from Twootz to indicate that my order had been received and was being processed. By Monday 26th July I was starting to wonder if the company was legitimate, so I did a Google search and I read the appalling reviews on this website. The negative reviews spooked me, so I immediately phoned them. No reply/response. I sent an email to the address given on their website. No response. The day after, out of the blue, I received an email from DPD saying they had received the item and it would be delivered the following day. Sure enough, first thing this morning (28 July) DPD delivered a huge package containing the items that I'd ordered. I am delighted with the quality of the goods.
In retrospect, I would say that I am perfectly happy with the service and quality of goods from Twootz. I agree, their customer communication needs to be addressed, if only to provide reassurance to customers' queries. But otherwise, I am quite happy with the six days between ordering and receiving the goods. I will definitely be ordering from Twootz again in the future with the knowledge that the very competitive price they charge more than makes up for the slightly longer time for delivery. I rated Twootz.com with four stars only because their communication needs to be improved - otherwise I would be rating them with all five stars

I made an order on the 15th June and have still not received it.I've tried every form of contact with no success and am totally frustrated.How they are in business baffles me, beyond words!!!

Ordered x3 12.75kg of fat balls - mixture of Mealworm & Original - Did have to chase order but only once and got a reply straight away and order was delivered a few days after that.
The products seem to be a hit with the birds big & small and seems to have drawn in species i have never really had in the garden and they are getting through the 12 balls per day i leave out and the flow is constant.

Will def order again from here

I've ordered from Twootz on several occasions and the products are great, loved by the birds and I love the price. Unfortunately, either the delivery tends to be slow or, which has just happened to me, they accept your order, take your money and don't tell you the items are out of stock until you contact them 5 days later to query where your items are! The live chat is never available but they do get back to you via email which is something - get your act together twootz otherwise you will be losing a loyal customer!!!!

Rang 6 times still no reply shocking service !!!

Great quality and speedy delivery. Can't fault them . My fat balls certainly attract the tits to my garden.

Orerderd peanuts and had to wait over10 days to get them ,i did phone and emaild tem several times but had no reply ,they do not pick the phone up at all payd over £38 for the peanuts and they look more than 10 years od the birds would not eat them at all ,so as they were Dawn Corus peanuts i phoned them and they did seem helpfull but after telling me that they would get back to me with in the day ha ha ,no they did not get back to me ,so do not buy peanuts from Twootz or Dawn Corus both are unreliable dont wast your money

Always great seeds, fast delivery and good communications if a problem should crop up. Great value for money too compared to lots of other sunflower heart providers.

Having fed my garden birds for more than 25 years I thought foolishly that all suet products were fairly equal. WRONG. Having last purchased suet balls and suet pellets from Vine House Farm but have also bought from other suppliers including Wilkinsons, bird food suppliers and even cheap ones before I started buying in bulk. I thought I'd take up the good offer from Twootz and bought 300 plain and insect fat balls.
They devoured the Vine House Farm products but they were quite expensive and have eaten all other fat/suet products wherever I've purchased from. The birds hardly touch them and have eaten about 6 since 26/09/20. Previously I was filling a container that could take 6 every 3-5 days.
At an offer price of £20.99 I have just wasted not only the money I paid but the product.
I have emailed the company twice, on 10/12/20 and 18/12/20 and received no acknowledgement let alone a reply.
I have sent a further email and informed them I would be giving feedback. As a matter of interest the feedback on their website is amazing!
Absolute sham, I would like to be able to have these so called fat balls analysed to see what they contain.
I thought I was saving myself some money but now I am going to have to buy some more from a more reputable company like Vine House Farm.
Shame on you for not only selling a product that the birds won't touch but also for your appalling customer service.
Never again.

The best suet pellets available by far.

Non existent customer service:
- Do not inform customers when items are not in stock (customer has to attempt to contact them (a similar experience to pulling teeth) days after despatch should have been made to enquire as to the process of their order)
- Do not answer telephone (they did do once, and told me that my items were not in stock!)
- Do not call back after being prompted to by a recorded message

This is nothing to do with Covid-19
This is how they operate (I've been buying their excellent suet pellets for over a year now, maybe two, so I definitely know how they operate).

They are not in any way bad people.
They are in no way scamming people.
To suggest so is ludicrous.

They merely seem to have in their employ people who have no comprehension of what competent customer service is.
They just don't seem to have grasped how important customers are to a thriving business.
They don't seem to understand how damaging their behaviour towards customers is.

How long before another company comes along selling the same quality things at the same price, but doesn't treat it's customers this way?
How many customers will they take away from Twootz?
How many customers do Twootz have to lose (a quick scan of the reviews posted here will clearly highlight the extent of the problem) before they realise and do something about their error.

Every time I order from Twootz (probably 25kg of suet pellets every two months or so), as a result of how they operate, I find myself searching the internet for alternatives.
This is what people do.
Twootz would be wise to realise this.

At the moment they have me over a barrel, as my pigeons turn their noses up at any other suet pellets, so for the moment I have to, and will keep using Twootz, but as soon as someone else stars selling suet of a similar quality, Twootz will have lost another regular returning paying customer.

this is the worst bird food that i have had in 40 odd years i hope to return it as soon as some one will return my call alan adams great easton

Good value for the insects and mealworm suet pellets for the mix and match 12.5kg. My only complaint is the plastic bags containing these large amount of pellets are too thin and moreover they are filled but left opened and not tied up. The thin plastic bag risk splitting open under the weight when attemting to lift out of the parcel box. it also risk spilling out all over the place as the bag is not tied at the neck.
Please take note and take appropriate corrective measures

Very poor service, my last order placed paid for items chased late order never had any in stock failed to tell me. Tried them again in case my previous experience was just bad luck same again. Tried to email got message invalid email address. Tried phoning all you get is an 02 message answer service to leave a message. They have had my money no way to find out about what I have paid for. My advice steer clear.

Ordered some fat balls, they took ages to arrive and when they eventually did so they were loosely packed in a cardboard box which meant that a large number had crumbled and of no use. Of the ones I did manage to salvage I could get more than 60 in a 50 fat ball container suggesting to me that they are smaller than the normal ones. I would suggest to anyone requiring fat balls in future to pop along to
Poundstretcher or Home Bargains where they are a lot cheaper and far better quality

I have just recieved my order, the sunflower hearts were packed well in a functional plastic bag. But the suet pellets were in the the lightest poorest quality bag. I couldn't transfer to a more robust bag without the other bag splitting, causing the suet pellets to spill everywhere. A clear up job I could have done without.

I was expecting my deliveries via text/email so all's well.

Excellent customer service - Their courier DPD spilt part of my order at their depot. I contacted Twootz, who replied, apologised and refund me within hours. Products are excellent quality, best value around, would highly recommend. Delivery used to be a bit sketchy when they used Yodel, but it's improved now.

Good products, service and price

Very poor service. No delivery or updates no response. They don't need my business good luck