Twootz.com Arvostelua 

Regularly fail to deliver as promised within 10 days. No phone number to contact. May be out of business as hard to tell.

The price for suet pellets is very good. The downside is that dispatch took 2 weeks (not 1- 2 days as wesite says is 'usual'). Courier delivery was very fast so a total of 11 working days from order to delivery.
Unfortunately I got no response from 'message us' customer service, which was disappointing.
25kg of pellets were dispatched in one unlined box which had opened/leaked a little and was unwieldy for me to lift from the doorstep so the pellets had to be decanted into containers on the doorstep before being moved.
However, price was good, pellets did arrive, and birds are now feeding happily.

I’ve tried emailing them, using their own contact us form and nothing, I purchased bird food two weeks and nothing. Do not order from them or you will lose your money

Ordered suet pellets 29th April, now 10th May and still no sign of them. Messaged twice, no reply, left voicemail message today asking them to ring me about my missing order, no return call. I ran out of pellets last week, so am I going to receive my order or do I have to start looking elsewhere and get a refund? I thought they had got their act together, apparently not! Sue Howard

I had a bad experience before 4-5 years ago, I tried to give them chance once more. They did not disappoint me. Again no reply custiomer services, it doesnt look like exist. It went to EE voice mail directly. I ordered 3 days ago, but there is no sign of dispatch note. it said it might takes 10 days on the web site. Never again this company.

Excellent service. Good product and competitive prices. Will certainly use them again in the future

After using them for a number of years with no problem I now find their customer service is none existant and it is impossible to contact them by phone, email or live chat. Item missing from my last order but no way of advising them. Probably lost my money but won't use again anyway.

Having used Twootz for bird food in the past, with no problems, I tried to place an order on the 1st February. The money was taken by Worldpay, but I got no order acknowledgement from Twootz. Emails are ignored, both telephone numbers go straight to an O2 voicemail, and messages are not responded to. Their Chat function is never manned, and messages left by that method are also ignored. I will have to try to get my money back via my Bank, but would suggest that they should be avoided at all cost.

I have been using Twootz for several years. Their products are good and generally at a reasonable price. BUT, they may have become victims of their own success. I have had to chase delivery on both my last 2 orders. Their website said they would process orders within 2 days and then use a 24 hour courier. Forget that, it simply did not happen. On my last order. I received no delivery confirmation before I chased after 4 days; 2 days later I received a rather bland apology but no explanation for the delay. To be fair, the website has now been amended and warning of delays of up to 10 days.

Excellent and arrived quicker than I expected. Ordered 25kg Suet Pellets on Monday 31st Jan afternoon, received instant notification of order and payment. Then DHL kept me up to date about delivery and Package arrived this afternoon (Friday 3rd Feb)

No indication of an ETA for order on 16.01.22 so e-mailed with reply that being dealt with at warehouse and received on 27.01.22 and my guess that might have waited longer if I had not e-mailed. For very little more one can get delivered within 3 days with AN Other

Ordered 17 jan..no email confirmation. I've emailed them, no response. Their social media accounts have not posted for years. No customer service. No goods. Calling Barclaycard today to get my money back.

Great product at a good price.Unfortunately their customer service is non-existent.I have e-mailed and received no reply,tried phoning and couldn`t get an answer and tried live chat which is never available.Instead it says leave a message which i have done and am still awaiting an answer.For this reason i shan`t be using them again as i`m a bit concerned if i have a problem with my order and can`t get in touch with them to resolve it. I notice others have had this problem You need to buck your ideas up Twootz.

Update, order supposed to be delivered tomorrow.

I'm only giving one star as I don't think I can give 0. Ordered fat balls and seed, no confirmation, have emailed twice, phoned tried to contact on Facebook no nothing except Worldpay have taken my money. I'm never using them again, terrible company, not sure they even exist anymore.

TODAY MY BIRD FOOD WAS DELIVERED. IT WAS WONDERFULLY PACKAGED AND IM HAPPY WITH PURCHASE. HOPEFULLY TWOOTZ ARE HAVING A SHORT GLITCH WITH THEIR ADMIN DEPT. SO THEY CANT STAY IN TOUCH WITH CUSTOMERS BY EMAIL OR TELEPHONE. ON MY N3XT ORDER I WILL TRY TO HAVE MORE PATIENCE.

THANKFULLY IVE JUST HAD FIRST COMMUNICATION ON MY ORDER THAT WAS FROM DHL SAYING THEY WILL DELIVER MY ORDER ON MONDAY 17Th. GOOD NEWS, IF ONLY TWOOTZ WOULD HAVE CONFIRMED THEY HAD RECEIVED MY ORDER PAID TO WORLDPAY AND THEY WERE WORKING ON MY ORDER. THEN I NEED NOT HAVE WORRIED AND GAVE A NEGATIVE REVIEW. I WILL UPDATE AS SOON AS I GET MY ORDER.

My god twootz, you might soon be out of business, I’m awaiting confirmation of over £40 worth of seed for the poor garden birds. (They are the ones made to suffer because of your lack of professionalism) If you can’t communicate, confirm or deliver my order it’s the last £40 I will pay to you.

Disgusting service

Order not even dispatched 12 days after ordering. No response, no emails, nothing. No wonder they have come off Amazon as they are required by Amazon to dispatch and deliver items on time. Worst company I have dealt with

Appalling customer service, they couldn’t care less about the customer or any issues they are having. Whatever you say they just ping back thank you for letting us know, but do nothing about it! Will never use again, would avoid, avoid, avoid

My previous reviews were good because Twootz used to be good. Now, the company is a disgrace. I ordered the incorrect product. Misread it. They offer returns, they say. Maybe so if you can speak to anyone. I'd like to know if anyone has been able to get a hold of anyone from Twootz !! I phoned a number of times the past week, left messages. No reply. I have emailed a good few times over the past week too, no reply. Its like they don't care about their customers and dont care about keeping them. Well, after all these years, they have lost me. I wont be buying from them again. If there is a problem there is NO ONE to speak to. Plenty of other companies who treat people with respect , who WANT to keep their customers. . Not Twootz.

Always been good in the past, but latest order of fat balls very disappointing. They turned black in the rain, & when I came to open the second box they had turned blue & moldy. Contacted Twootz with photos & haven't even had a response. Won't be buying from them again.

Normally very good, but latest order was well below par. Large bag of sunflower seeds normally in biodegradable sack now in very unfriendly plastic bag. Not good.

Also, on the same order, two large boxes of fatballs which normally ship taped together had obviously been dropped from height and the lower box was crushed. Saved perhaps half but the rest were powdered junk.

You need to pull your socks up, guys.