Twootz.com Arvostelua 

Took my money very quickly but still haven't received my order. Don't respond to emails, inactive on Twitter and they don't have a phone number you can ring either. it's obvious I've been scammed. Yet another company you can't trust.

First order with Twootz Delivery was a little longer Than estimated but what is going on in the world right now very understandable and happy with the service and delivery and the birds love the food ,I bought some suet pellets on ebay a few weeks ago the birds wouldn't eat them not even a grow , I filled my feeders up with Twootz pellets and they were empty in days the birds love them , Well done Twootz keep up the good quality and service , Thanks

I have been a customer for years , and they will always be my first choice for quality and value.

just bought four boxes of 150 fatballs, best prices around at this difficult time, prompt delivery and kept well informed all along.

I am now a regular customer.

I am impressed with the quality of the bird food, when we finally get it!!! Ignore the delivery date and just make one up!!! Delivery should be within a few days, a few weeks more like it!!!! Also when we order items, the money is taken and quite often the items are not in stock, why doesn't the site show they are not in stock?? One final thing, why isn't there a search icon for the site????

Have used them before without major issue. This time however the seed arrived (12.5kg) in a very thin single use plastic bag which was not capable of even being lifted to store properly without splitting. Awful and very wasteful. Contacted customer service who said the plastic bag was used for "environmental reasons". I cannot imagine what they are!!!!!

Will not be using again.

My first order was quick and arrived on time..however since then I have had to chase them up every time, and delivery has been outside their times they state

I always buy suet pellets from Twootz as its always good quality and the best price.
Delivery however is terrible. Says usually despatch in 1 - 2 days. This time was typical and was 8 days then delivered quite quickly so 10 days overall.
If you need bird food in a hurry this isn't the company to use.

My first order arrived on time and was popular with the birds. However, my recent order has been a disaster. For a start, it didn’t arrive within the stated timescale. It’s difficult to speak to customer services and when I eventually did, they were polite but unhelpful. The birds don’t like the suet blocks I’d bought in bulk, though they had polished off the ones bought elsewhere so quickly that I could barely keep up with them. Worst of all the 12kg of peanuts was packed in the flimsiest of plastic bags that already had a hole in it, resulting in a very large spillage. I’m unimpressed and shan’t be ordering from this company again unless things improve.

Waste of space. Ordered Monday, should have been here today. Emailed to check and told they were out of stock. last 3 times they have done it. Wont get another chance.

I ordered 12 kgs of sunflower hearts from Twootz 5 days ago. My order and payment was taken and I received an email confirming that my order would be delivered in 3 to 5 working days. 5 days ran out today so I contacted Twootz by email. Some time later I get a reply telling me they are out of stock and they have no idea when they will get more stock in. I was annoyed that it was down to me to chase up an order they couldnt meet and had no intention of advising me the order could not be fulfilled. I have emailed twice today. Left THREE messages on their so called live chat. No response. I have left two comments on their Facebook page and one by the Message system. I have been totally ignored' Quote" We pride ourselves on our customer service Unquote. I want my money back so I can buy elsewhere. If this is what their customer service is like they need to remove that statement off their website, I was a repeat customer. Not any more. I have gone to another supplier. I would not recommend anyone to use this company

I placed an order with this company for items which were listed as in stock -- then they sent me a message saying they could not get the peanuts and I would have to wait. After a week I asked them to cancel the order -- by email, phone message and on their online "chat" system which was not being supported.
So far I have had no response from them at all. I have used them in the past and they were good, and the prices are keen, but despite their claim that they 'pride themselves on their customer service' they are proving unrelaible and unresponsive.

The website still claiming long delivery delay due to 'overwhelming customer demand' and backlog caused by the bank holiday weekend, which was some time ago! Order placed almost two weeks ago and still waiting. No answer to numerous attempts to call Twootz. Yes, they can be a little cheaper than many suppliers but we won't be using them again due to their poor service. If demand is as heavy as they claim they need to resource accordingly or rest assured their problem will ease anyway as customers migrate to a more reliable provider.

Don't expect your order to arrive any time soon. There is an apology on the website for orders being delayed 'by a few days'. More than two weeks have gone by and no dispatch note, even.

its a shame to hear of problems people have had. i've got NO connection to the company other than as a customer for over 3 years. i have made many many orders. never got one wrong. at one time the orders did arrive within a few days but i must admit the time from order to delivery has slowed down a bit... BUT it still arrives and quality is excellent. i would recommend without hesitation
ian

All the same as the reviews below, 9 days later still no fat balls emailed them yesterday to be told out of stock, unable to tell you when their next delivery will be, asked if I could swop for another product, also out of stock.
I asked for my money back, no reply. Today no replies to any of my emails
Attempted to phone them today, answer phone said no one available, even live chat don't work.
However all products still available on their site
Sad because I have been a customer for years
Just emailed them and asked for a full refund and was refunded in full within minutes

For the second time I have been left waiting for peanuts only to be told, following an email enquiry, that my order is out of stock. I waited eight days then emailed, how long would I have waited had I not emailed? This is a poor show and I won't be using this service again. Incidentally, I have not been offered a refund either, so they hang onto your money even though they know they cannot fulfill your order.
Recommend My Friends To Twootz? absolutely NOT

I have two orders outstanding totalling £40, one of them from 26 June !!! ..... Its beyond ridiculous, and I rue the day I decided to give these crazies a try. Never again, utterly disastrous, appalling service. The annual migration will have started before I get my orders.
Its frustrating, annoying, and close to downright theft frankly. Steer clear of these nutters.

I would give 5 stars for the products. I have ordered a range of suet pellets, suet cakes, fat balls and utterly butterly.

BUT - the 1 star is for delivery, customer service and general communication.

My last 3 orders have been subject to delays lasting weeks, meaning I've had to buy elsewhere to make up the shortfall. Thus, losing out on any supposed savings I'd made by buying in bulk or on a promotion.

The website does not indicate items that are out of stock, simply that the deliveries are delayed slightly. I gave them the benefit of the doubt to begin with, but, having now been told, yet again, my items are out of stock (this time, after 3 weeks from ordering), Im losing confidence.

There is no genuine communication from customer services. Just a - sorry, its out of stock at present reply, and no indication as to when that position will change, despite direct questions as to likely delivery date.

It really is unacceptable from an online company and it has left me in an awkward position regarding my food stock. Ive had to pay for next day delivery from somewhere else, purely because of Twootz not being honest on their website or in their emails to me.

Until they get their act together, I can only advise they be avoided. A real shame. The birds loved their products.
Very disappointing all round

P.S.
Still seeing same red flag warning about demand and bank holiday delays. No genuine update from them, then.
I recently ordered their suet blocks from Amazon. Only a few in stock. But at least i got them.

Im looking around for new supplier. It saddens me. But needs must

I have been a customer of Twootz for a number of years and purchase products from them regularly. The service had always been great and delivery was fast until a few months ago when i placed orders and had to email them after receiving an email from them telling me my order would be delayed as all the products i ordered were out of stock. This included suet pellets and fat feasts and their Utterly Butter Peanut which all the birds love.They are taking orders Knowing they do not have the products in stock which is ridiculous and are letting their customers and the birds down.
I am very disappointed at their poor extremely slow service now which is happening with Every order i place. I don,t mind waiting a few extra days but it is taking WEEKS now for orders just to be dispatched due to having no products in stock.They need to be honest with their customers by placing Not Available next to products which aren,t in stock however they are misleading customers by letting them think products are available at time of ordering when they aren,t. The company has grown really big but they do not have nor employ enough staff to cope with the increase in orders especially in Spring and Summer which is the busiest time for customers feeding birds. It is not the fault of the staff but poor disorganised management and the owners just don,t seem to care about either their customers, staff or the birds.
I have also started buying from a far superior company who provide an amazing next day delivery service which i don,t mind paying for nor do i mind paying more for bird foods and products from them. Come on Twootz show some loyalty to your customers before you end up losing them to a better rival. You used to be a great company so it can be done.