TUI Musement Arvostelua 221

Tui Musement kann sich nur verbessern, nicht mehr verschlechtern.
Will einfach meine Beschwerde los werden über eine nicht durchgeführte Tour. Einfach mein Geld zurück haben. Aber man kann niemanden erreichen. Das ist eine Katastrophe, das Kontaktformular lässt sich nicht öffnen, auf E-Mails wird nicht reagiert. Der lokale Anbieter der Tour fühlt sich nicht zuständig,

Muito rapido e prático.

Difficulty didn't recognise my postcode. Also 10% voucher.. Couldnt seem to apply it

We booked a full day trip from Agadir to Marrakesh. The trip it's was completely not as described. We did not get to visit any of the sites listed, and instead only got to see one briefly from the outside. The Guide seemed to be on some sort of mission to get commision from a herbalist store as we were shut up in a back room for an hour listening to a sales pitch which was not mentioned at all in the description. We were picked up (late) after waiting from 7am and we did not get our included lunch until after 1400. One of our party ended up with heat exhaustion as there were no breaks after arriving to stop and drink or to buy more water as we already drank what we brought from the hotel.

The "entrance fees" and "insurance" listed on the trip seem to be non existent. I would have been better just booking my own transport to Marrakesh as we would have had a better time without the "tour guide".

Overall a terrible experience, which was made worse by the shocking customer care from TUI Musement when we made a formal complaint. Their token partial refund doesn't begin to cover our additional expenses incurred. We've reported this to our credit card company and are awaiting further feedback. This ruined our trip to Morocco.

They are selling non-timed ticket to Orangeri Museum which is basically the same as buying the ticket at the entrance, but at a higher price. It doesn’t say non-timed when advertising. I had to wait on the same line without ticket. Fake ticket!

Sehr enttäuschend!
Wir haben über TUI die „Vathi and Blue Lagoon Cruise“ gebucht – eine klare Irreführung. Die beworbene „Blaue Lagune“ existiert so nicht; stattdessen hielt das Boot an einem kleinen Kiesstrand mit Ziegengehege. Es wird mit falschem Bildmaterial geworben, Beschwerden bleiben unbeantwortet und kritische Bewertungen werden offenbar gelöscht. So geht man nicht mit Gästen um – nie wieder TUI oder TUI Musement! Bucht diese Tour auf keinen Fall.

Leider hat es mit der Eintrittskarte nicht geklappt. Musste mich in der Schlange anstellen, da der QR-Code nicht ein gelesen werden konnte. Auch die Audio Guide Funktion funktionierte nicht. Ich dachte zuerst - es wäre Betrug. Der nette Angestellte vom Museum in Madrid hat uns aber trotzdem zwei Eintrittskarten ausgedruckt. Allerdings haben wir Zeit verloren.

Gute preisliche Angebote, einfache Buchung, Sofortbestätigung sehr zufriedenstellend.
TUI ist ach unser Reiseveranstalter, daher zuverlässig.

Prenotato per 5 entrate al Park Guell a Barcellona con fascia oraria, salta fila, CON PREZZO PIU' ALTO rispetto al sito ufficiale, che non funziona bene. Una volta pagato mi mandano una specifica, che non era chiara sul sito apposta, scrivendomi che nella fascia oraria, hanno scelto loro 1 orario specifico che ci mette in difficoltà perché è il primo cioè 12.30. Se io scelgo un intervallo di tempo dalle ore 12.30 alle ore 15.00 vuol dire che ho bisogno di quel tempo. Mi rispondono riportandomi la frase della loro specifica e che non mi avrebbero modificato orario né rimborsato. PESSIMI , SPIEGAZIONI INGANNEVOLI, POCA CORRETTEZZA E TRASPARENZA, FATE ATTENZIONE!!!!

First visit to Egypt for my birthday.. was so looking forward to my trip to Dendera temple & Valley of the Kings, only to be told the DAY BEFORE, it was CANCELLED. Absolutely shocking! I am extremely unhappy & disgusted with TUI. Silly me for thinking we'd be ok, as its such a reputable company... AVOID. save yr money. Spend it elsewhere. I'm £200 down, don't get money back for over a week! & now due to go home. So can't rebook anything. SHAME ON YOU TUI MUSEMENT

E' stato molto facile verificare la disponibilità e prenotare.

Totally confusing it's taken me 30 mins to make this simple booking. Never again!!!!!

Extra info requested. As stated I tried to book an excursion from your offerings at a discounted rate. It took 30 mins going backwards and forwards in your app t get this done. Will never book anything with Tui again.

es steht, dass ich eine Mail mit Buchungsübersicht erhalten habe, habe ich aber nicht. jetzt bin ich nervös, ob ich für die 64.- Euro, die ich vor 2h gezahlt habe, tatsächlich noch das Ticket erhalte oder ob ich mühsam schauen muss, wie ich das Geld zurück bekomme, wenn kein Ticket folgt... Ich warte noch weiter ab...

Leider konnten wir nur einen, von gebuchten drei Ausflügen erleben.
Die beiden anderen wurden jeweils ein Tag vor Beginn storniert!!
Sehr ärgerlich, da es keine große Auswahl gab, mit Hoteltransfer, somit nicht wirklich eine Alternative.
Das ust uns bei anderen Anbietern noch nie passiert.
Sorry, aber keine Ausflüge mehr mit TUI

I booked an excursion through a TUI hotel rep, trusting the brand name would mean better quality and safety. Instead, I got an unsafe, mis-sold, poor-quality trip at triple the local market price, followed by the worst customer service I’ve ever experienced.

The excursion:
• The bus was unsafe – broken seats and no air con in 35°C heat. I was violently sick afterwards, and confined to my room the next day.
• We were sold rafting plus three driving activities, but one was swapped for a zip line without warning. We never got the 4x4 jeep safari we paid for.
• The zip line felt unsafe (harness painful, no precautions, nearly hit people below) and only 2/8 of us could even do it, hence not booking an activity with a zip line in the first place.
• The “monster truck” was a joke – it was meant to drive through a river but we just circled through the same man-made puddle three times.
• The buggies were dangerous: some had no brakes, one ran out of fuel, and we didn’t get the full advertised time.

Customer service:
• TUI complaints require a TUI booking reference, but I only had a TUI Musement one.
• TUI Musement refused to help because it was booked via a rep and directed me back to Tui.
• The Tui rep ignored my WhatsApp messages asking for help on where to submit a complaint.
• I went to a TUI store and they also said they couldn’t help; they gave me a number to call but it didn’t put me through to anyone because I booked through a rep.
• I called the emergency number on my booking voucher but they couldn’t even find my booking.
• I eventually got an email response from the Tui UK services team, but after providing all details, they stopped replying – I chased twice but got no further response.
• I submitted a complaint form to TUI Musement, they again tried to redirect me to Tui, but given I didn’t have a Tui booking reference they finally agreed to escalate to their “destination team” but I’ve heard nothing in over a week.

It seems bizarre that if I’d booked this online, TUI Musement would help me, but because I booked it via a TUI rep, both TUI and TUI Musement refuse to take responsibility. This feels like a deliberate loophole to avoid accountability.
I will never trust TUI again, and I urge others to avoid booking excursions through TUI or TUI Musement. The experience was unsafe, overpriced, and handled appallingly when I tried to complain.

Ook ik heb geen goede ervaring met deze firma. Tickets geboekt in het weekend. Gelukkig kwamen we er zelf achter dat de datum verkeerd stond .maandag gelijk er achter aan. 3 weken op antwoord gewacht .het antwoord. Helaas pindakaas. Je geld ben je kwijt 786 euro .of we even nieuwe wilde bestellen. Pure oplichters
Mijn Reactie voor jullie antwoord
Altijd goed om zo je voorwaarden neer te zetten dan ben je altijd kansloos .voor een Nederlandse bedrijf die dit verkoopt zou je denken dat je ergens aankoop garantie zou hebben!

Communication is poor, no emails for three days, taken money booked a trip, then after chasing replied back and asked what time, but we specifically booked a time, then a day later replied back it’s all booked, two days later replied back to say it cannot be done for a operational problem, can I change date, well my partners 50th birthday day cannot be changed no.

At the time I could have booked this with someone else but chose this for security, now I cannot book it with the other company as it’s sold out, I’m not surprised as it’s taken you 5 days to sort.

Easy to use website and very clearly set out what was included within the package overall positive experience easy payment process