tucann.com Arvostelua 

224
TrustScore 4/5 tähteä

3,9

Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää

Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää

Katso, mitä arvostelun kirjoittajat sanovat

Saanut 5/5 tähteä

The customer service has been excellent. Very responsive to answering questions, which I usually have not experienced in the past with other online purchases. The swim suit was received earlier than... Näytä lisää

Saanut 5/5 tähteä

I reached out to them using their online chat feature and was pleasantly surprised that I had a conversation with a person not a bot. I know the product and can't wait for it to arrive. Customer servi... Näytä lisää

Saanut 5/5 tähteä

I found Tucann on social media and loved the swimsuit colors and styles they offered however you don’t know what you will receive so I was hopeful that it would live up to the hype. I realized after o... Näytä lisää

Saanut 1/5 tähteä

Going thru the same situation as a number of others. While I give the organization credit for great marketing and customer acquistion they should receive an equally big swift kick in the rear for cra... Näytä lisää

Yritys on vastannut

Yrityksen tiedot


Yhteystiedot

3,9

Hyvä

TrustScore 4/5 tähteä

224 arvostelua

5 tähteä
4 tähteä
3 tähteä
2 tähteä
1 tähti

Pyytää asiakkailta arvosteluja

Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja

On vastannut 87 %: iin saamistaan huonoista arvosteluista

Vastaaminen kestää yleensä yli kuukauden

Kuinka tämä yritys käyttää Trustpilotia

Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.

3,9

Kaikki arvostelut

(224)

134 arvostelua kuluneen 12 kuukauden aikana

Kirjoita arvostelu
Yritykset eivät saa tarjota kannustimia tai maksaa arvostelujen piilottamisesta Trustpilotissa. Arvostelut ovat yksittäisten käyttäjien mielipiteitä, eivät Trustpilotin. Lue lisää

Saanut 1/5 tähteä

Beware before you decide to order!

Beware before you decide to order!

This is not a company I will do business with again. My order was well over $100 and they charged me $16.57 for shipping when their site clearly states free shipping over $100. They also overcharged my tax.

I've tried to have them make this right however it's been over 45 days and they keep puttng me off. They don't care about ethical business practices nor customer satisfaction.

7. tammikuuta 2026
Oma-aloitteinen arvostelu
tucann.com-logo

Vastaus yritykseltä tucann.com

Hey Randy,

Thanks for bringing this to our attention — and we’re sorry for the frustration this caused.

You’re absolutely right that orders over $100 qualify for free shipping. In this case, shipping was mistakenly charged, and we’ve now refunded the full $16.57 shipping cost back to your original payment method.

Just to clarify for transparency, the tax charged on your order was calculated correctly based on Wisconsin state, county, and city tax requirements (shipping is taxable in Wisconsin). That said, the shipping charge itself should not have applied here, and that’s on us.

We appreciate you flagging this and regret the delay in resolution — it’s not the experience we aim to deliver. If there’s anything further we can assist with, please reach out directly and we’ll take care of it.

Saanut 1/5 tähteä

Took a over a week to get posted…

Took a over a week to get posted despite paying for express postage. Still havent received 2 weeks later or even in the country. Given they are charging 160aud per short this is unbelievable.

14. joulukuuta 2025
Oma-aloitteinen arvostelu
tucann.com-logo

Vastaus yritykseltä tucann.com

Hi John, Thank you for bringing this to our attention. I completely understand your frustration, especially given that express postage was selected and the item has still not arrived or entered the destination country after this length of time.

I would love to help in tracking your order and also provide you with an express solution/resolution. Could you please provide me your order number and/or email, so that I may look for your order in our system. You may email our customer service manager directly at daniel@tucann.com.

We truly apologize for this experience and will do whatever we can to help resolve this inconvenience. Thank you so much, we look forward to hearing from you.

Saanut 2/5 tähteä

50$ de frais de douanes

50$ de frais de douanes
Un montant fixe envoyé par e mail n’est pas le même montant que la publicité sur facebook

Bref, de la bonne qualité mais je déteste me faire voler alors c’est terminé pour moi avec Tucann

1. joulukuuta 2025
Oma-aloitteinen arvostelu
Saanut 1/5 tähteä

Very poor design for swimming shorts

Very poor design for swimming shorts. Fine for walking around in but as soon as you dive in they literally fall off because you can’t fully secure them around your waist. Contacted Tucann and they really were not interested.

15. marraskuuta 2025
Oma-aloitteinen arvostelu
tucann.com-logo

Vastaus yritykseltä tucann.com

Hi Andy, sorry the fit failed you in the water — and sorrier that we shrugged when you told us. Waist security is the one thing swim shorts absolutely have to get right, so this feedback matters. If you're open to it, contact us via tucann.com and mention this review; we'd like to make it right. — Team Tucann

Saanut 5/5 tähteä

Jestem bardzo zadowolony nie tylko z…

Jestem bardzo zadowolony nie tylko z produktów , które od lat kupuje zarówno męskie i damskie , ale również z podejścia do klienta , zawsze pomocni rozwiązują problemy błyskawicznie .Odpowiadają na korespondencje szybko i precyzyjnie .
Bardzo polecam

12. marraskuuta 2025
Oma-aloitteinen arvostelu
Saanut 3/5 tähteä

Only one fault

I'm onto my 4th pair of swim shorts in 3 years. The shorts haven't worn out and I swim in them every day. They're like brand new and still fit well. However, the elasticity in the waste band breaks down, making them unwearable.
As much as I like them, unfortunately, I wont be buying any more until Tucan can improve the waste band and draw string.

25. lokakuuta 2025
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Great quality men’s swimsuit

Great quality men’s swimsuit. Fast shipping and customer service was very helpful. Has exceeded my expectations and will definitely be purchasing again.

29. syyskuuta 2025
Oma-aloitteinen arvostelu
Saanut 1/5 tähteä

Read the fine print

Horrible time wasting return process only to be charged $7.93 for FedEx plus a $10 restocking fee which is not very clear upon purchase. It’s definitely there in the small writing so Barbie beware their products good service OK return process a nickel and dime experience and an absolute nightmare

22. syyskuuta 2025
Oma-aloitteinen arvostelu
tucann.com-logo

Vastaus yritykseltä tucann.com

Hi Eric, thank you for your feedback. We’re sorry to hear that your return experience was frustrating. Our goal is always to make returns as smooth as possible, and we appreciate your note regarding the clarity of our fees. We take comments like yours seriously and will review this to ensure proper improvements are implemented.

We’re glad to hear you were satisfied with the product itself and our service overall, and we hope to provide a better experience in the future.

If you’d like to discuss this further or need assistance, please feel free to contact us directly at support@tucann.com. We’d be happy to help.

Saanut 2/5 tähteä

Not worth it

For an expensive pair of shorts the zipper broke on them almost immediately. Upon contacting customer support (which was laughable) and having numerous email exchanges they reluctantly offered my a $20 credit for me to go and find someone to supply and install a new zipper for me. Their customer service was unprofessional and I would expect alot more from a company billing themselves as a premium product. Would not recommend.

9. syyskuuta 2025
Oma-aloitteinen arvostelu
Saanut 1/5 tähteä

I purchased 3 pairs of shorts

I purchased 3 pairs of shorts. 2 of the 3 shorts came with vents in the back so the shorts dont balloon up when getting in the water. One pair didnt have this feature and was extremly uncomfortable to get in and out of water. You need to press all the air out each time you get in. I asked if there was a defect and wanted to just exchange this new pair with ones like the other. I was told that this was there older model and it is what it is. I asked to exchage them with a different pair that has the vents in the back. I was then told that they will not because the tag was removed. This is all within 1 week of delivery. The customer service took aver 45 days to come to there choice of not just exchanging them after 5 emails pictures of the shorts ect. Hope that they dont mess up your order as you can see from many other customers that ther customer service is beyond poor.

15. heinäkuuta 2025
Oma-aloitteinen arvostelu
tucann.com-logo

Vastaus yritykseltä tucann.com

Hi Freddie, 45 days and five emails for a straightforward exchange request is indefensible, and we're sorry. Two of your three pairs having the vented design and one not is exactly the kind of thing we should have just swapped. Please reach out via tucann.com and mention this review — we'll revisit the exchange. — Team Tucann

Saanut 2/5 tähteä

Love their bathing suit BUT …

Love their bathing suits customer service needs help. Email them numerous times now about information on exchanging a men’s bathing suit for a large because they sent me a small and have not had any response back after numerous emails although I love their bathing suits I will not be dealing with this company anymore.

29. heinäkuuta 2025
Oma-aloitteinen arvostelu
tucann.com-logo

Vastaus yritykseltä tucann.com

Hey There, we have tried to contact you several times but received no response, can you please reach out to us - support@tucann.com

Saanut 5/5 tähteä

Really happy about the product

Really happy about the product. Good quality and looks really good on! Size chart was right.

I'we been wearing them almost week now on holiday and wash them in washingmashine few times and colous and fabrikc still in perfect condition. Won't be last tucanns

9. elokuuta 2025
Oma-aloitteinen arvostelu
Saanut 1/5 tähteä

Refund policy

After 20 emails back and forth, they have finally decided to refund me but are waiting on that decision, we are into day 10 now, been emailing them everyday and same lame response, they are awaiting the final decision, well what's so hard, shorts never arrived and they've tried everyway to wriggle out and stall me thinking I'll just go away, what a rotten company. Don't buy from these scammers save your money

28. heinäkuuta 2025
Oma-aloitteinen arvostelu
tucann.com-logo

Vastaus yritykseltä tucann.com

Hi there, we would love to look into your order further to find a suitable outcome for the issue however upon requesting further information nothing has been provided! please reach out to us so we can handle the matter appropriately !

Saanut 1/5 tähteä

Shocking delivery and customer service

Ordered on the 19th of July, now just in August and still no delivery.
Just get emails from customer service saying thanks for bearing with us.
I wished I'd not bothered, not a clue when or if anything will arrive.

1. elokuuta 2025
Oma-aloitteinen arvostelu
tucann.com-logo

Vastaus yritykseltä tucann.com

Hi Adam, unfortunately as you have not provided any information on your order i cannot look into this further to find out what has happened or action an appropriate response! Please share some further info so we can identify your order and investigate.

Saanut 5/5 tähteä

Love my new items

I have order’d 4 bikinis and 2 shorts. The quality is amazing and the fabric is so comfy!
The size fit is true to size to european size.
The shipping to Norway was 5 days.
I will order from this site again.

24. heinäkuuta 2025
Oma-aloitteinen arvostelu
tucann.com-logo

Vastaus yritykseltä tucann.com

thank you for your feedback!

Saanut 1/5 tähteä

Abysmal customer support

One week after order was placed and numerous emails stating that there was a deadline to delivery date due to my holiday departure the item was not shipped. The seller also ignored all my requests for a refund and misleading informed me that the order would be shipped "any day now."

23. heinäkuuta 2025
Oma-aloitteinen arvostelu
tucann.com-logo

Vastaus yritykseltä tucann.com

We're sorry — you told us the deadline, we missed it, and "any day now" wasn't an honest answer. Ignoring your refund requests made it worse. If this was never resolved, please contact us via tucann.com and mention this review; we'll refund it. — Team Tucann

Saanut 5/5 tähteä

Ordered for GB deivery

Ordered for GB deivery, so very sceptical considering many of the other GB reviews. However. Absolutely no problems with my order. Order placed on 5th July and arrived today 16th July. No delays and no customs or vat charges. Quality of the shorts is exceptional and the fit perfect! Will definitely be ordering again in the near future..

16. heinäkuuta 2025
Oma-aloitteinen arvostelu
tucann.com-logo

Vastaus yritykseltä tucann.com

Thanks for trusting us Steve! thankfully all the customs issues have now been resolved! appreciate the review!

Saanut 1/5 tähteä

Beware NO RETURNS FOR REFUNDS

Beware. This retailer is based in the US and will not offer any refunds.
The items supplied were disappointing in their appearance, did not fit and frankly were a waste of money.
Lavish advertising and instagram saturation does not guarantee a good product or customer service.

3. heinäkuuta 2025
Oma-aloitteinen arvostelu
tucann.com-logo

Vastaus yritykseltä tucann.com

Hey Austin, We are based in the USA and we 100% offer refunds to USA customers! We do back our product as being great, and that is supported by 1000's of positive interactions, but if they didn't for you personally, for whatever reason we do offer refunds. Our customer support team will be in touch directly via email to resolve this.

Trustpilot-kokemus

Kuka tahansa voi kirjoittaa Trustpilot-arvostelun. Arvostelun kirjoittajalla on oikeus muokata tai poistaa niitä milloin tahansa, ja ne näkyvät niin kauan kuin tili on aktiivinen.

Käytämme omistautuneita ihmisiä ja älykästä teknologiaa alustamme turvaamiseen. Lue lisää siitä, miten torjumme väärennettyjä arvosteluja.

Tutustu Trustpilotin arviointiprosessiin.

Tästä 8 vinkkiä loistavien arvostelujen kirjoittamiseen.

Varmennus auttaa takaamaan, että Trustpilotissa lukemasi arvostelut ovat todellisten henkilöiden kirjoittamia.

Kannustimien tarjoaminen arvosteluille tai arvostelujen pyytäminen valikoivasti voi vääristää TrustScore-tulosta, mikä on sääntöjemme vastaista.

Tutustu tarkemmin