tucann.com Arvostelua 

The customer service is the worst I've ever experienced.
I made a mistake on the order, so as soon as I received the order confirmation email, I fired a couple of emails to them to notify them of my mistake and asking them to correct my error, but alas I still received the wrong size trunks.
They never respond to emails, I will definitely not be recommending them to anyone.

Tuscan promote their products as ‘high end’ claiming manufacturing and quality is one of the best.
However, when buying their swim shorts, they seem happy to send out vastly inferior products for high end prices. My shorts arrived and with broken zip pockets!! I won’t wear them so PLEASE save yourself the money and hassle and buy some other brands that are not actually broken!!
Waste of money.

Shocking neigh abysmal customer service. Have written to them 3 times since my items arrived, both wrong size. If you like rubbish customer service, if you enjoy being ignored, if you're happy to be treated as a nuisance purchaser, then carry on. I'd never buy from Tucann again.

superbe articles j'ai reçu les deux miens
super confortable , magnifique couleurs , une qualité remarquable , enfin un vêtement class qui ne passe pas inaperçu , l' essayer c'est l'adopter je vous les recommande .

I bought a pair of swim wear in XL, the quality is very good however they were slightly tight, so I emailed immediately to return/exchange for XXL,in the knowledge that I would incur the postage cost, to no avail.
I also mentioned that I would like an additional pair of swimwear.
I have emailed over 10 times with no answer.
I have been bombarded with emails offering discounts.
The product is excellent, after sales abysmal!

Though I love the bathing suits.... Return policy and customer service is GOD AWEFUL.

Order stated 'easy returns'.....
In reality after spending $600 on bathing suits because of sizing issues....... not even 1 of them is returnable. The feedback received after inquiry is that the suits return date expired literally before i even received them. I am furious- lesson learned.

Erst lief alles seriös. Meine Bestellung US147438 wurde betätigt und ich erhielt eine Tracking number. Das Paket drehte eine Runde in der USA um wieder zum Absender zu gelangen. Ich erhielt die Meldung, dass es zugestellt wirde. Leider wohne ich in der Schweiz und das Paket war nicht annähernd dort. Meine Beschwerde wurde besntwortet und versprochen das ein neuer Versand stattfindet. Danach hörte ich nichts mehr und meine beiden Mails wurden nicht beantwortet. Es sind diese Firmen, die dazu führen, dass ich keine Produkte von Instagram Werbung bestellen werde. Never ever.

The bathing suit looks great and the quality was as I expected. I was at the beach this past week and had several people ask where I got the the suit.

I didn’t actually think that a company could be this poor in this day and age, and simply not deliver goods purchased in good faith and then when queried, spend the energy they could have done in satisfying clients (and so generating more business), but rather have faceless emails back and forth trying to justify why no refund is due..! Just annoyed I didn’t stick to my core values of dealing with actual human beings and companies that actually care rather than just claiming to from afar…shocking service and can’t review the products as they haven’t arrived (and they still email me blindly asking for product reviews). As bad as it gets is my view, steer well clear.

Scam company. Ordered product 29th April, now end of June. Customer service gone full radio silence. For what it’s worth, I’m now going to crucify them on every channel i see them advertise. Pathetic shithouse of a company

I initially wrote a 1 star review because it took a week for customer service to contact me about the shipment. But after writing a review,they promptly replied. I updated to a 5star review as the shorts are as advertised and Im now really pleased with my purchase. Therefor a big 👍 although they might want to add some extra focus on replying faster to questions.

I ordered two pairs of swim shorts in April and they have still not arrived (it now being the end of June). I have been fobbed off by claims on email from them that there are issues they are trying to sort with export duties, but still no swim shorts received, and they appear to no longer be responding to my emails. So, currently, I have paid £122.40 and yet have receiving nothing and no indication I will even receive a refund. I cannot help but think this company is a scam.

This is a follow up to my previous review. After posting my unfavorable review, I was contacted the next day and promised a full resolution, which was replacement of both suits. I have been back and forth with these people multiple times with all unmet promise's. They promised replacements, but never sent them, I asked for a tracking number, they never responded. I love the look of the suits, but they faded after one vacation, they spill BS and promise to stand by their product, but to this point they haven’t. Stay as far away as possible from this company. There are other reputable stores to buy a nice suit from.

We love our matching swimwear. Cute, fun and high quality. Got lots of turning heads 🙂

Customer service is non existent.
I wish I read these reviews first i'd never have bought anything..im in UK and it's a shambles...no response to my messages...and no idea if I'll get what I ordered..WHICH WAS WEEKS AGO
Steer clear DO NOT BUY.

I'll keep leaving 1 star reviews till I hear.

Tucann does not respond to chat or email. They mislabeled my package and it was returned to sender. I contacted them thru all available means. 0 response. Shorts might be great, but the customer service is super abysmal

Despite several emails and confirmation of receipt, I still haven’t received a refund.

The return process has been very difficult so far. It’s not only hard to get in touch, but the handling is taking unnecessarily long – even though the returned parcel has been in your possession for quite some time..

** DO NOT BUY THESE IF YOU ARE IN THE UK ** you will get charged up to 50% import duties which they fail to point out clearly, when you try to contact customer services to return them they blank you despite sending multiple emails over a 2 week period.

Ordered 2 pairs of shorts for vacation on 21st May. Paid expedited shipping to get them in time. They did not mail the shorts until the 5th June. Blaming it on their carrier. They refunded the expedited shipping, but completely let me down. Will be returning the shorts as soon as they arrive. Employ more people if you can’t handle the volume of sales.

The bathing suit looks great and the quality was as I expected. I was at the beach this past week and had several people ask where I got the the suit.