TSB Arvostelua 

Excellent service from Tahir (Luton branch). I recently had a video meeting, and he listened carefully, understood my needs perfectly, and helped me resolve exactly what I came for. He solved everything efficiently. Very professional, clear, and supportive. A massive asset to the TSB team. Thank you so much.

Highly recommend speaking with Trudi Baxter if you need any help and advice she is amazing and has even helped with issues that were beyond her control and cannot thank and recommend her enough x

Excellent customer service and clarity of information from Jade at Pitsea branch.

Just recently have had a teams video appointed with a lady called Natalie who works from Midsomer Norton branch . Natalie is such a polite, professional, caring person and her customers services skills are excellent . My personal situation is not good and I struggle to go out making this service tsb provide very good for people like myself . When my meeting started with Natalie, it was like I had known her for years such a kind caring person who was sensitive to my situation , Natalie guided and explained my options with patience and courtesy .My experience with Natalie was excellent I felt she had gone the extra mile , I didn't feel rushed and I felt like a valued customer. I did phone the branch later on that same day and spoke to a lady I believe called Tina Manley ( sorry if that not quite the right name ) a manager to give praise to Natalie , and I have to say Tina again was so lovely to speak with , she also gave me the time ,very polite and professional. Were I live I cannot get through to my local branch or even leave a message which is very frustrating. All in all I believe my accounts are all sorted very positive outcome which I thank Natalie for, she is a credit to your company.

Trying to transfer money. The robot I was speaking to cancelled my access after misinterpreting what i was saying. So i have to either go into town or wait 5 working days, when the money needs to be TODAY!

WOW... and i mean WOW. truly amazing experience from mortgage sales advisor Allison. Never have i been left with such a feeling that i have been put on the best mortgage package for me.. it did not cost a tap and best of all has brought my monthly payments down by almost £100 a month.

Carlberg dont do mortgage advice been even if they did it would not be as good as ALLISON's.

very informed on our options and even made me feel at home with my choice.

Thanks Allison and TSB - totally worth my day off work - cant praise you enough . Scott

I have been meaning to write this review for a bit. A staff called Sabah at TSB in Birmingham city centre, hope I got her name correctly was so helpful with an issue I have tried to ask over the phone or on a different occasion physically without no viable outcome about what other proof of identity can a customer give to reactivate an account.
She was so helpful by listing out several proofs with viable information needed which no other staff did over the phone or at location. She's a star!

Helen was extremely helpful this afternoon Helen @ Stowmarket and I would give her a 10 for service and care as I am 75 and she had to explain things slowly.

20 minutes on phone waiting customer service... very very very bad!!!

And they cancelled my call....
I have not words for this bank

I come here to say thank you to Mss Foluke regarding the appointment I had today in TSB branch in Peterborough. I am very satisfied with her service and solution of my problem and professionalism she showed during the appointment . She was as very helpful and she clarified me everything I needed to be clarified and give good advice. Thank you again and hope to find you there for anything I need from the bank.

Bereavement process is absolutely awful. The online upload process didn't work. I live 3 hours round trip from Swansea branch so had to take the probate form there as no TSB near me. They photocopied it and lost the copy. When we needed access to pay a bill online the account was blocked and it turns out they only pay funeral bills. So I was lied to as well. They said we could upload future bills. Nope. I really hate this bank. No executor accounts. No help to pay a bill when the money was sitting there. I had to open an executor account at Lloyds..If you are with this bank please change if you need proper human focused care during your bereavement

I used my card this morning to pay £23.00 approx to vueling airways.I entered my details correctly but the card would not go through.

Tonight at 7 pm i found out that TSB had blocked my card.

I rang the help line, after giving account details, date of birth etc,etc.
You are eventually transferred to a person abroad.

Who asked a number of security questions.
One question was how much did i spend in Tesco.
Second question was how much did i spend in?

I explained that i do not know the answer,as my husband made those purchases.

She appeared not to want to ask me any further questions regarding the purchases i had made.
We have a joint account.

She was unhelpful & patronising!
Needs additional training in people skills.
Obviously, i am not happy,she was unable to help.
She then put the phone down on me.
Her customer care skills are ZERO!
A update, Husband had received a text from TSB asking him, if I need by card unblocking,if so please reply a yes to unblock.My card has now been unblocked.😊

Worse customer service fraudulent complaint service ever! I don't even know where to begin. Was told different things every time. My complaint was closed twice without me asking for it to close. I had transactions that I never "approved". They gave me around 300 back spent it but then they said they'd be asking for it back. Werent interested in my proof. Anyway, I then had a 300 overdraft but I was told from a bank manager that any child payments that come in and will be blocked. As it's illegal. Anyway I had a child payment in account that I was told was closed but wasn't til a week later (couldn't even access the £10 I had before) wasn't allowed into account or allowed to take money out at cashline. Closed with no notice but yet was actually open to suck up my children's money then closed. That's my partner, mum and stepdad now closing there tsbs. Absolute horrible people when I needed that money. Service shocking. Go with monzo or bank of scotland never, llyods need to come back. Never EVER had an issue with them. Bank managers in a meeting, bank manager at 16:40 is on her lunch. Whatever. Lady behind counter said aw we can't do anything as you've rais d a complaint..
.but yer another over phone said complaint was closed as I was happy with feedback. Cried and cried and begged for that money from council back to help contribute towards new school clothing grant to my children. Avoid. I'm not at the stage of financial ombusmum but I've to wait 6_8 weeks even though I stressed to them I have 14 pence to my name. Couldn't even access my direct debit info. Horrible, untrained, can't understand simple tasks. Tell you anything and pass u back and forth.

Meeting with Jane Galley (Money confidence expert) at TSB branch in Witney.
We wanted to sort out our savings and move some accounts around,
Jane explained everything very clearly giving us all the options we needed.
Outstanding meeting, she didn’t try to rush us.
We would feel very comfortable going back to her if we had any problems or queries.

I have just visited TSB Swansea and have had an amazing experience where everyone was incredibly helpful and charming as well. I was moving a large sum by CHAPS which proved complicated but Deana, Kevin and Mel were fantastic. They sorted this out (despite me making an initial error with the destination account) and went the extra mile to make sure it happened. I (and my wife) even got tea! I want to thank them and state how fantastic and positive this whole experience was. Would that all banks were the same!

I am73 years old tried to buy a shark vax on Facebook tsb fraud team stoped the payment I got coned because it was so cheap my card was stoped the add look so genuine thank you so much for looking after the old

Awful banking with TSB, tried to make a purchase with Halfords and TSB blocked my card, they reckon fraudulent activity and have I checked if Halfords is a reportable company, lol,
Cannot get to speak to any English speaking staff, I have to speak to a foreign call centre who can decide if I can spend money or not

This is a bank that markets itself as safe and fraud-proof, yet it allows accounts to be compromised; I recently lost £50 myself. When I went to a branch to sort it out, I was referred to customer service, but no one answered the phone, so I never got my money back. What can you say about this bank? A lack of care for the customer, a lack of professionalism, and the theft of customers' funds—because it appears the bank itself facilitates account breaches and data leaks.

Thanking Kerry and her team at Clifton TSB Nottingham for all their Help and for always having pleasure to go at any time for help to sort any thing at 88 years old I need a little support The staff are always there to help. I would also like to give Ademar a special mention for being so kind and supportive. thanks to them all Jean Kirk

I have payed tsb £3100 for my new car and payment as not gone through they said its pending how long does pending take at this rate I'm not going to get the car it's a disgrace.