TSB Arvostelua 

Victoria Gendall was wonderful and has gone above and beyond to help me. She has been incredibly helpful, patient and reassuring throughout, nothing has been too much trouble . Her customer service has been exceptional and she is a credit to TSB.

I have recently been registering a LPA for my father, the process has been difficult but the support from a staff member has been amazing, nothing was too much to support with despite the paperwork being messed up. I don't bank at the tsb but with customer service that I have encountered it does make me think about switching banks. I would like to thank Laizu Rahman for excellent customer service. tsb- Barrington street, south shields.

Jack Mastin supported me in getting Life Insurance and Critical Illness cover. He was extremely helpful and professional throughout the whole process, which was a bit complicated in my case. Thanks so much Jack for your support on this!

Been with tsb years and the service now is terrible I can not speak with anyone as it all choices on the phone and they are closing more branches and I also work away all week as a truck driver so banking is be made impossible now. Cheers tsb looks like I need a bank either humans I can discuss thing with.

Be very careful I mortgage has 2 parts and the original loan fixed rates end in September 2025 but I didn't realise and they have not even sent a letter or email or anything to warn me at all. They have been charging me variable rates without telling me at all!!! All other banks would send you letters to remind you about the product rate is about to expire and also send emails etc.

I logged in today to my account but couldn't even do the switch online as I have sub accounts. Guess I will have to wait till next week to speak to them.

Will raise this with the Financial Ombudsman Services next week too. They do have the responsibility to remind you about a deal is going to expire.

I recently purchased a new car, being able to pay by cash after privately selling my previous one.
On day of purchase prior to going to showroom to pickup car I made the point of phoning TSB to explain my intended purchase and to expect large payment from my account.
Girl I initially spoke to said she would put a note ‘in the system’ just incase the fraud dept. put a hold on card due to such a large payment being made, but hopefully it would go through okay.
Sod’s law that when I went to dealership to pickup car up car and tried to pay my card was declined having been stopped by bank, even though if they had looked at my accounts they could have easily seen the large amount going in from sale of previos car and that I had then transferred in to my current account ready for payment for new car!
I was then forced to phone my bank while sitting in the dealership to get hold on card removed.
This took over an hour to resolve with first person being unable to help and then having to phone another number and having to go through same detailed checks I had just done with previous person and also being asked about car I was purchasing, reg no, make, colour etc WHCH WAS CERTAINLY OF NO INTEREST OF TSB TO ASK.
I got the impression that agent I was talking to was not competent enough to understand this or check the system to see the note I was told would be put on earlier in the day.
To say the least I was rather annoyed and frustrated that the bank was taking so long to resolve letting payment for car be made and eventually asked to speak to the Dept. Manager and threatened to put a formal complaint in to bank.
After being put on hold for over 10mins while agent ‘supposedly’ went to get manager (believe he was hoping I would get fed up and hang up!) he came back on and said the manager was in a meeting and unavailable and he would phone me back within 20-30mins (thus resulting in potentially being over 1.5hrs sitting in dealership waiting for car that I could not pay for till sorted!).
Eventually very annoyed and threatening to put in a complaint and move all my accounts out of TSB he said he would sort and unblock card (WHY THIS COULD NOT HAVE BEEN RESOLVED OVER AN HOUR PRIOR TO THIS BEATS ME!!!).
TSB really need to train their staff better and have better correspondence between their own internal departments.
Still considering other banking options for future☹️

Fantastic experience with Jack Mastin this morning. Such a great guy and super professional. That's why I remain a customer of 41 years with TSB.

Pete

TSB randomly blocks transactions - do not rely on them as your only way to make payments.
I have had a TSB credit card for months and have been making lots of purchases with no issues.
When it comes to making the most important purchase using it, the payment was declined and no explanation was ever given. I wasn't making purchases outside of the country, I wasn't making crypto purchases or anything that I would understand would encourage suspicion, I was paying Nationwide bank a mortgage fee.
I naturally check the app and have no notifications, as you get with pretty much all banks now.
As I need to do the payment immediately, I find another card and of course, the payment goes through instantly.
I find out later (as I had no signal at the time) that TSB is old school, so they send SMS Text Messages from multiple different numbers and you have reply to the right one asking to unblock your card, otherwise your card will be in this state where transactions will stay blocked.
Really poor service.

Today I was fortunate enough to have a positive conversation with Karen from Fife branch. Karen listened intently to my issue and put my mind at ease.
In my opinion I feel that Karen should be promoted to a customer service manager, training people how to listen to people and how to respond in a positive and professional manner. Thank you very much for your assistance Karen. Martin Enright

I had always had good service from TSB until I really needed them on side.
I signed up for a free trial while going through a really challenging time - suffering extremely poor mental health, being made redundant.
I didn't realise until 10 months later that subscription fees were being taken from my account. I immediately cancelled and wrote to company concerned to explain my exceptional circumstances - I was also unemployed during that period. They would not refund me any of the monies I had paid inspite of my situation and that I had not used the service at all in that period.
As a last ditch attempt I contacted TSB to explain and ask them to help. Appalling lack of empathy, understanding and they kept sending standard responses on chat.
Please be cautious. Thankfully the British government is putting a stop to this exploitative behaviour and hopefully bring multi-million pound banks in line.

Fantastic service from Lewis and colleagues at the Hull & Beverley branches Thanks for all your help and patience, Lewis!

I recently had a customer appointment with Abbey @TSB Portsmouth and was really pleased with the service received. Abbey was friendly, professional and took the time to listen to my questions and explain everything clearly. The appointment was straightforward and stress-free. Thank you to the TSB Portsmouth team for the excellent customer service!

The worst bank ever to do business with. One can never log in whenever they want to and forever being taken around in circles. SMH

ZERO STARS!!!! If you're thinking of joining TSB because they have a good app.. don't because it is TRASH! Sorry we weren't able to do that sorry we weren't able to do that sorry we weren't able to do that. absolute stinking JUNK APP!!!!!!! INFURIATING! I'm leaving tsb this time and your HEAP OF DUNG APP is the reason. Cheque deposit doesn't work. Ever. Despite having a phone with one of the best cameras out. Bugs galore. But worst thing about this trash is the amount its down. Can't get into my app YET AGAIN! sorry we weren't able to do that. Sorry we weren't able to do. JUNK APP!!! I'll be switching banks tomorrow

Scammed me with a life insurance offer that never delivered the gift card - they blame the administrator and the administrator say TSB won't let them issue it

I would like to express my thanks to Jenny at T.S.B. Stowmarket who was so efficient and helpful when I went into the branch on 3rd August. It was so reassuring to know that with today's fast moving technology someone is there ready to help. Nothing was too much trouble for her. Thank you so much. Leonie

I was approached by Nadine at my appointment time. From meeting her she had me totally relaxed. When we got down to the business, in my view Nadine definitely knows her stuff. I was given different options and Nadine explained how each options delivered different benefits. Nadine’s customer service is excellent and l should know as l have worked with general public all my working life. My advice to the Hanover Street manager don’t lose her she is one asset to the Edinburgh branch.

⭐⭐⭐⭐⭐
I visited the TSB Hanover Street branch in Edinburgh today with my daughter, who was changing her children’s account to an adult account. We were helped by Nadine, who was absolutely lovely.
Nadine gave us really helpful information and took the time to help my daughter choose the account that was most suitable for her needs. She explained everything clearly and in a way that was easy to understand, without making us feel rushed.
My daughter also let Nadine know that she is autistic, and I really appreciated how sensitively and naturally Nadine accommodated this. She was patient, understanding and made the whole experience comfortable for my daughter.
Nadine had such a lovely energy and a great sense of humour, and we were both very happy with the service we received.
It’s genuinely nice to be able to go into a branch and speak to an actual human being rather than having to do everything online. Experiences like this really show the value of having local branches and staff who take the time to help people properly.
I really hope the Hanover Street branch stays open. Thank you, Nadine, for making what could have been a daunting process so easy and pleasant.

On Sunday I received that dreaded text...TSB fraud team strange spending on my current account. Yes my card had been cloned and some delightful sole went on a big shopping spree at my expense! I can not tell you how grateful I am. This was dealt with very quickly and very professionally. The money was back in my account within hours! I worked for TSB so I know about the risks of card fraud, yet I got caught out. Well done to online fraud department. Outstanding customer service!! Thank you

I am writing this review about the TSB Branch in Boscombe, Dorset following visits made by my sister and I. We received outstanding service from Donna at the TSB Boscombe branch. From the moment we arrived, Donna was warm, welcoming, and genuinely friendly, making us feel completely at ease.

Donna was efficient and knowledgeable, taking the time to explain everything clearly and offering excellent advice tailored to my sister's situation. What really stood out was how she went above and beyond to ensure our privacy throughout the appointment and provided extra help whenever it was needed, without making my sister feel rushed.

It's rare to receive such attentive, professional, and caring customer service. Donna is a real credit to the Boscombe branch, and we couldn't be more grateful for her support. Thank you for making what could have been a stressful visit such a positive experience.