TSB Arvostelua 

Very helpful if you have an issue. Wish they would reward loyal customers instead of focusing on rewarding new customers.

I called into my local branch yesterday, without an appointment, so on the off chance - to obtain some advice on the bank accounts I hold with the TSB.
I’m so glad I did.
The bank employee in question, Simran, was excellent, right from the beginning. She so very well explained to me what my options were and about upgrading to higher interest accounts.
Accounts which hadn’t been updated for a number of years.
Sometimes my 60+ year brain needed some points repeating, which she did in such a kind and patient manner.
I left much happier and knew I had definitely done the right thing, my mind was at rest.
Simran is a credit to the TSB, a consummate professional with a wonderful human touch.

What is there customer support on the app. You tell them what's wrong and its like a endless cycle over and over again they same question. Its been days answering the same question and still got no further then once again im on hold for the next agent in the chat to answer the same question. You couldn't write it if you tried. Avoid terrible bank.

Avoid the bank like the plague. Limited offices and an absolute joke of a customer service experience.

If you try to call their fraud team, expect waiting times of over an hour, poor phone signal from their offshore team, likelihood of getting cut off, and their policy of no 'call-backs' even when they cut you off. A disgrace.

We went to the Stowmarket, Suffolk branch to sort out my elderly Mother's account so we could support her with her finances, all the correct checks were done regarding my position as Power of Attorney and her capacity and consent for the decisions made. She advised us, set up online banking. She was also challenged with some glitches but remained calm, confident and reassuring, We stayed well over our allotted time and she was so patient. It was wonderful to have this human face to face support when everything is online these days, this was really appropriate and comforting for my Mother. Her name was Helen, and she was wonderful and a credit to your bank!!

Today I met Louise, in the Stowmarket Branch. She was not only competent and efficient, but she helped my needs with a step more: humanity. This is the kind of pers0on you need in your company, because the people want to feel humanity and compassion, especially when they are in troubles. The human relations, in our society, are the most important point to keep. It helps your company to have people like Louise as employees. Congratulations.

Closed our active business account after many years of being their customer, because they apparently couldn’t get in touch with us. No voicemail found from them, no notification in the app, I’ve received the letter about closing account, but nothing really prior that.

Do you like your bank blocking you from making purchases?
Do you like your bank blocking your card from making payments?
Do you enjoy being on hold with your bank for hours trying to get your card unblocked?
Then TSB is the bank for you.
If time is an abundant commodity in your life, come on down to your local branch, 60 miles away!

Beware, outgoing payment approvals don't always come up on the TSB app. For me to approve. This is causing me problems. I have complained but never had a coherent response.

They cancelled my bank card without my permission and told me (on chat) I would be able to use my my card as soon as it was activated. I am unable to use the card, as wallet won't accept it, after being told it would. I now am forced to wait for the card in the post, to chip and pin to unlock. They did not tell me this on chat.
When I cancel a card on the app, a new card appears and is useable with 24 hours.
So I am unable to use the card for 6 days. Still waiting for the post.

Warwick we Heslop.

The staff and nice there customer service is terrible the lines are just getting worse

Meeting with Toni at Cameron Toll (Edinburgh) who sorted out my online banking issues. Took almost an hour due to my errors and software issues, but throughout she was polite, knowledgeable and determined. Sorted it in the end, thank you.

Especially for Ellie and Rachael Brighton branch early August -There was fraudulent activity on my account Ellie who was a new member of staff in the Brighton branch understood my neurodiversity and not only sorted my issue with care and compassion continued serving and didn't bat an eyelid when I cried with relief. Their supervisor Rachael was also super helpful A great team and testament to face to face service. Thank you

We have a big holiday planned for 2027 and it is going to cost us a hefty amount. The TSB 0% purchase account was recommended as a way of paying off large balances over a few months without attracting large interest payments. I went onto the website and performed a pre-authorisation check. I answered the questions accurately and with total honesty. I have a healthy monthly income, no mortgage and all credit card debt is paid in full each month. I have a perfect Experian credit score. The TSB pre-check suggested a large credit limit if I applied, so I did. The application was successful but the eventual credit limit was only 10% of the one that was predicted. So I immediately cancelled the card but now my credit score has been wrecked by these idiots. This is a warning to anyone in a similar position.

Automated totally useless tsb you should be ashamed

Absolutely awful banking app . It’s like some one who has a phd in “let’s make the worst and most awkward banking app that there can possible be in the universe “ has been paid millions of their customers money to design this app..it’s not like apps are new or there’s several other successful and easy to use bank apps to learn from . NO!!!! Let’s ignore those and go ahead and make the most infuriating we can possibly manage!!!!! ABSOLUTE RUBBISH

I recently had some major mishaps with certain people and the TSB in Jarrow Tyne and Wear where so helpful in resolving the matter for me and were not judgemental either, the staff are welcoming to there regular customers also to new customers as well I would highly recommend anyone wishing to join the TSB that they will not regret the decision.

I’ve banked with TSB for around 15 years, which makes my recent experience even more disappointing. Around 10 years ago I had a similar payment dispute and couldn’t have received better support — someone listened, recognised it was a genuine issue and the money was returned to my account.

This time has been the complete opposite. After being charged £39.99 following a £1 QR-code purchase, and finding numerous other customers reporting the same issue, TSB seemed completely uninterested in properly investigating it.

I followed advice given by their own staff, which then affected my ability to dispute the payment through the app. The conversation was then closed without me ever confirming that the issue had been resolved. When I tried to continue, I was simply looped back through the automated system and couldn’t reopen the dispute. Ultimately, I was basically told there was nothing more they could do.

It’s incredibly difficult to speak to an actual person, staff do not seem adequately trained, the automated systems send you around in circles, and the mobile banking app is constantly experiencing issues.

Ten years ago TSB made me feel like they genuinely cared about protecting their customers. This time it felt like they simply couldn’t care less. After 15 years, I’ll be changing banks and I certainly won’t be recommending TSB.

What an absolute delight it was to speak with Gareth Nicols from Customer Services in Maesteg regarding some Deputyship issues.
Gareth was friendly, professional and incredibly patient throughout. He took the time to explain everything clearly and, importantly, followed up with updates exactly as promised.

He is a real credit to TSB and such a lovely, kind gentleman. Customer service like this makes such a difference and deserves to be recognised.

Thank you so much, Gareth, for all your help and support!

I just had a one hour consultation with Natalie Lewis. What an absolute superstar. Natalie was so lovely throughout the call, made me feel really comfortable, sorted out my needs and generally was an asset to TSB. Thank you so much Natalie! Fantastic service!

We had a Teams meeting with Toni from the Aberdeen office. Not only was she absolutely lovely and down to earth, the mortgage products and terms were explained so clearly and efficiently. We didn’t feel rushed and all of our questions were answered. 10/10 experience. Thanks, Toni!