TSB Arvostelua 

Back in March a scammer spent £8.73 on my credit card. A card which had £0 balance on it, prior to this. The credit card has never been used for a small purchase such as that and had a £0 balance since 2023. I was not reading the emails from TSB because I knew I had not used the card. I thought there was no need to read the emails. They called me in June about the amount and the lack of me paying the balance off. I explained I had not used the card, they investigated and discovered a scammer had used my card to make an amazon purchase. Because I had not paid the balance this has had a negative impact on my credit score. I contacted Experian to explain what had happened. They contacted TSB who said I was not telling the truth!!! I have tried to call TSB to speak with them about this but I have been left on hold and am not able to speak with anyone. I want to close the credit card account. Thanks so much. Clearly value your customers TSB!

Louise at Stowmarket Suffolk was an absolute pleasure and dream. She helped us out at short notice. Thank you Louise 😊

After seeing the offer, I tapped "Cancel" and did not accept. Even so, the app carried on as if I had accepted, for reasons I don't understand. Now there's no option left for me to decline the card they're sending me.

A really bad experience. Rubbish!

TSB's website has to be the worst banking site in the UK.Tried 6 times to log into my account.Went through all the necessary steps including changing my log on details with an automated phone call with a login password and still could not access my account.They are useless.

Within 2-3 days of his death I completed a bereavement form online both my sister and I were sent a link to sign and return on the 24th of August which we did then on the 11th of November I was sent an email with a Docusign link to sent 2 forms of photo id and a signature which I did on the same day. Last night I sent an email to ask when we could expect the funds and this afternoon from TSB saying they require further ID and I need to record a video which I did and now been told that it was on hold and now been made active and back in the process and will take up to 15 working days. I feel if I had not written the email they would never have requested the other ID

Just wanted to say how great the team at TSB Swindon were when we went through a bereavement. They handled everything with such compassion and let us know what was happening at every stage. A special thanks to Dan. He handled everything with such professionalism and is a credit to you.

Extremely disappointing customer service

What a mess.

I contacted TSB regarding a bank transfer and was told on Friday that I would receive a call back within an hour. The call was recorded, promises were made, and then… nothing. I never received the promised callback or any further communication.

Since then, I have had to make three calls:

- 1st call: 45 minutes
- 2nd call: 15 minutes, then I was disconnected
- 3rd call today: 17 minutes and still holding

Why should a customer have to spend this much time chasing a bank for an issue that TSB said they would deal with?

If you make a promise to call a customer back, you should keep it. Very poor experience and extremely frustrating.

I am disputing a charge from a company i hired a car from. The problem i am finding very difficult to negotiate is whomever I am emailing does not appear to have a sufficient grasp of English. I have spoke to a manager in my branch and it appears it is a common complaint. I have spent hours filling in forms and sending copies of emails only to be asked for the same documents again and again with no explanation why.
My message is to tsb get a grip of your call center staff and make sure english is there first language.

Lianne at Wythenshawe Branch was really helpful. A credit to TSB

I received an email from TSB asking me to make a payment relating to an account that TSB has already closed. It appears there is a serious lack of communication between departments within the bank.

I have been waiting for my account to be reinstated since 17 August. It has now been almost a month, yet there has been no meaningful progress.

As a result, I am unable to receive payments from my customers or make payments to vendors who work with us. This is having a direct impact on the operation of my business.

Someone within TSB needs to take ownership of this matter and resolve it as soon as possible.

Always receive a friendly and warm welcome from Abbey at TSB Portsmouth Branch nothing is ever too much trouble, always there to solve the problem and show me how to manage my accounts with ease. Always come back to see her.

I have been guided and given great advice many times over the past 3 years at TSB, Blackwellgate, Darlington. They have assisted me dealing with the passing of my husband, and later, both parents. Julie and Steve have shown great professionalism and compassion.

Thank goodness for Matt at the Harold Hill branch of TSB
I was having trouble completing a money transfer which I started on line and then to a staff member on the phone and next told to go to Chelmsford TSB in person with all the relevant paperwork. Chelmsford couldn't undertake the transfer at the time and I was told to go back the following week.
So I thought I would try Harold Hill branch and I saw Matthew. Thank you so much Matt for your knowledge, your understanding and your patience in explaining everything to me as we went along.
My transfer request is completed thanks to Matt.

I had cause to call into TSB Bank New St Birmingham B2 4NS on Friday 11th September to close an account with a substantial amount of money and distribute the amount into different accounts.

I had the good fortune to have Khalid Masood to deal with and in all honesty it was a much bigger and more complex procedure than I had anticipated.

Khalid was extremely professional, extremely patient, extremely well informed and nothing phased him when we met obstacles along the way, he found a way through and got the whole process completed in one visit.
I am very grateful that he dealt with it today as I didn't really want to give another day to the process.

All the staff I've encountered at this branch are excellent, professional and so patient.
Khalid in my opinion went above and beyond in his customer interaction & getting the process completed very satisfactorily.
Thank you Khalid for everything you did this morning, it is greatly appreciated.

The staff's attitude stinks. A dog has more manners than any of them. They all need retraining

Applied for a credit card due to the 0% balance transfer for 35 months, in the application I put my balance transfer information. It failed to complete the transaction. The letters and information came out with “x” for the interest and term, had to call to clarify the real amounts. Tried to transfer 3 times in app, failed each time. Called to speak to someone in balance transfers, waited in the queue 40 minutes and they said my card was locked because of the transaction, I hadn’t used the card for anything else….. The agent in India then cut me off during the unblocking process.

Poor experience, service and organisation. Incomplete transactions made at application, shoddy paperwork and a customer service team who don’t care. Disgraceful.

I am a business account holder in TSB unfortunately. Every year i get missing my business bank statements most of the months during the year. Then i had to go to the bank (leaving the business) to get my statements printed as TSB business app doesn’t have many of the user options to solve their issues within the app rather than going to the bank including no facility of printing the official business bank statements online. So this morning i want to the bank in longsight Manchester to get my missing statements printed, i was asked for my bank card, My photo ID, which i provided them. Unfortunately i forgot my pin, as i don’t use my business card for cash machines. Even they had my photo ID, snd bank card, they wanted me to identify who i am, EVEN they had my two id,s with them.even the manager came up and she refused to help me without the pin. I just wanted to print my statements from them for my accounts but they didn’t seem bothered.. if you can’t facilitate your business customers in the app neither in the bank, then whats the point to do business banking? Just to grab money from business people? Thats it… DISGRACE

Very Professional, friendly and understanding.

Very helpful if you have an issue. Wish they would reward loyal customers instead of focusing on rewarding new customers.

I called into my local branch yesterday, without an appointment, so on the off chance - to obtain some advice on the bank accounts I hold with the TSB.
I’m so glad I did.
The bank employee in question, Simran, was excellent, right from the beginning. She so very well explained to me what my options were and about upgrading to higher interest accounts.
Accounts which hadn’t been updated for a number of years.
Sometimes my 60+ year brain needed some points repeating, which she did in such a kind and patient manner.
I left much happier and knew I had definitely done the right thing, my mind was at rest.
Simran is a credit to the TSB, a consummate professional with a wonderful human touch.