TSB Arvostelua 

TSB push me to change bank, that I used long time. They blocked my card when I tried to buy from official website using paypal for additional security. I can't by food now. Assistance from customer services was very poor, person with hard understandable asian accent talk too much, didn't give me chance explain, ask me repeat the same information again and again. Finally, my card was unlocked. Is it now new TSB policy after it was bought by Santander to push customer away?

I had to contact TSB by phone and eventually after going through several phone options managed to speak with SARAH NEWITT in the phone banking team. I had a problem with my credit being potentially blocked due to an unusual payment the system had identified. Sarah was incredibly helpful and patient in sorting out my problem and calmly led me through the process of resolving the matter in a very professional way. Well done TSB for employing Sarah.

I visited the Swindon TSB branch with my aunt as she needed some help with her banking (setting up online accounts and transactions) we were originally assisted by Clancy who’s been great at ensuring she handed over to her colleague with the information without us having to repeat! Hannah helped us with a smile on her face! She was so patient with everything and ensured she explained everything to my aunt properly as English isn’t her first language. Hannah was amazing throughout the process which made our experience really great and my aunt left the bank happy. Thank you!!

I have been a customer of TSB for nearly 20 years. I came into a substantial amount of money in 2025 and deposited it in TSB savings accounts drawing it down into my current account when needed.

This past year when transferring MY funds, I’ve had my debit card blocked, my credit card blocked and most recently both a savings and current account frozen until I rang TSB. Each time it’s taken over 45 mins for them to answer and today I was asked ‘what colour was my car’ and ‘the name of the bus stop outside my house’ !

It’s MY money, and it’s moving to another bank that will allow me to access it !

Absolute garbage

Today I had to setup a new phone, trying to login to the app is a nightmare, asks questions sends a code to phone but because one question not answered correctly it fails but gives no clue to which question to rethink.

Eventually it locks you out, so you have to reset and the memorable questions even though answered correctly say they are wrong.

So without the fingerprint of a dead relative and a DNA sample of your brother's uncles cousin. Setting up the app is not possible. I have setup NatWest, starling, Santander all in a few minutes. TSB still not done

My visit to TSB High Wycombe was a great experience. Misba who helped me was extremely friendly, professional and engaging (as were the whole team). Excellent branch!

Vicky from sunderland city centre bank is amazing she's always so happy and welcoming makes you feel great and I couldn't thank her enough for today she took the time from her lunch to help me and has got my bank all sorted and my app thankyou so much vicky x

Extremely helpful staff. Have always been impressed with the quality of service given would and have recommended bank to others. Well done TSB

At first, I was not looking forward to this video appointment, as I am not a big fan of digital interactions, I prefer doing my banking the old school way, Lateef Dania the man on the other end of the call put my mind at ease right away & really took his time in educating me with this video call, I was stressed out because initially needed to find ways to secure some type of temporary lending to visit my sister in Australia,

Lateef took me through all my options & I decided on a Platinum credit card as he explained I can protect my future purchases which is exactly what I need at this current time. Lateef is an absolute gem, I'm truly indebted as this as made my day.

This young man is polite & incredibly patient this is a 10 star review from me

Carol from Enfield was excellent with her services.
God bless all the staff at Enfield

Another once-great company that fell for the technology spin that they could stop employing real people and spend the money instead on a user-unfriendly system that fails regularly and frustrates customers like me at every turn. Each time I try to log on, I have to go through the whole re-registration process. I thought I could keep a record and the various key info they request, but it feels like the system doesn't record anything, forcing me to go through the whole process every time I want to check my balance. Calling them is a fool's errand. I have accounts with 2 other banks and TSB is the only one I have any problem with. Time to close that account and transfer the funds, if their system ever allows me to leave.

I spoke with Muskan at the Stowmarket Branch. She was very friendly and approachable she helped me to open another ISA with some money I was left by my Parents and explained the tax implications and alternatives very concisely which my 59 y/o brain appreciated very much, so thank you Muskan.

Further to my meeting with Jane Galley ( TSB Witney ).
Jane sorted out my savings ( ISA account etc.) she was very patient and explained everything thoroughly, she was excellent. I look forward to seeing her next year.

Janet Waygood

I have to say I was in the Shawlands branch Saturday morning and saw Scott about an issue with my account. Very helpful and explained everything only reason it’s 5 starts is there’s not 6,

I would like to thank Katherine Jarvis at the High Wycombe branch for her exceptional help and generosity with her time. She was incredibly attentive and understanding of our needs and provided an outstanding service. Thank you Katherine for your assistance in resolving our query.

Every experience I have with this bank is an extremely negative one. They sold PPI remember. They cannot currently afford to pay anyone to work weekends. They have an automated response system which, like the bank itself, is not fit for purpose, and just loops endlessly regardless of the query.

Been with TSB for more than 20 years but recently rang due to issues with card and took more 20 minutes to speak to a person and more than 49 minutes to be put through to the fraud department. This has happened on 3 separate occassions when calling. Will now be changing banks

No one answers the phone if you call them.
I have been waiting for over half an hour to be put on to someone to clear security for a credit card balance transfer -that they were offering on my account- and have just been transferred to a constant dialling tone.
If there is ever an issue that you need to call TSB about, don’t expect to be able to deal with it over the phone. Terrible service.

Trying to get someone to answer the phone is like pulling teeth. If you are calling 0800 096 8669 expect a very long wait. TSB needs to employ more staff, so we don't have to wait an hour to speak to a member of staff. "All of our staff are busy dealing with other customers" NO!! There are not enough staff. Having to wait for up-to an hour each time I want to speak to someone is not good enough.

Received email confirming acceptance of moving from one current account to another. Would be carried out within 7 to 14 days. After the 14 days passed nothing happened.
Phoned, they did not receive it.
Complained and asked them to explain why they did not receive it.
Still waiting