TSB Arvostelua 

Lisa Hunn in Nottinghamshire has been amazing. She helped me secure a loan, switch my accounts, and advise on utilising savings pots. She was friendly, professional, and very accommodating. I would definitely recommend her to friends and family who bank with TSB. She is extremely knowledgeable and personable.

Visited Beant Singh at the Doncaster branch of TSB. He was very helpful and knowledgeable about the accounts on offer and which ones would be most suitable for our needs. It was reassuring to be able to go into branch and actually speak to someone in person.
Debbie and John

tsb are with out a dought a total waist of space rude staff talking to customer like they are something they have stood in in the street lieing to customers and treating them like you are thick if customers speak to staff like that they would hand up the phone respect is not a one way thing do your self a faver bank els where and we will get rid of the rubbish service

Sat down with Claire the manager @ Wrexham TSB branch for support on financial issues & using the TSB App. I found her most approachable, professional & knowledgeable. She was able to resolve all my issues & explained the working of the App. In these days of scams on modern technology & social media it’s nice to be able to talk to someone face to face & feel supported - thank you Claire to to you & all the team in Wrexham

I attended TSB to register the bereavement of my sister. My niece and myself went in store and had a terrible experience with a member of staff called Funmi. She was rude and dismissive with no empathy or understanding of our heart and situation at the time. She did not ask what ID we had. And set silently tapping on her computer when my niece didn’t have the correct ID I handed over my driving license. She looked at me and said well that’s not enough. My niece and I agreed to come back with the correct ID. I sent my niece outside and wanted to speak to another member of staff because of the staff members attitude towards us. I waited for another member of staff as they were other customers. Funmi proceeded to go around the counter and talk to her manager very loudly about mine and my niece situation. Every everyone in the bank could hear my private information. When she came back from behind the counter I told her I was not impressed with her discussing my private information openly in the bank. She proceeded to roll her eyes fold her arms and have an attitude.
The other members of staff that I was waiting for Rachel took me into a room and was very apologetic about the situation. I told her I wanted to make a formal complaint and also register my sister’s death. Unfortunately, it was getting to closing time so we booked an appointment for me to come in the following Wednesday. When I returned, she greeted Me very kindly. And was a very apologetic and sympathetic about my situation. She registered my sister’s death close down the account had meaningful kind conversations with Me whilst processing everything and showed empathy which I really appreciate appreciated. We went on to make the formal complaint as she assured me that it will be handled. I want to thank Rachel for her professionalism her empathy of the situation and just kind nature altogether. This happened at the Milton Keynes branch. 

Awful bank. Been with them decades but time to move on. Their systems and website have always been really clunky, terrible website, archaic stuff. Now I keep getting online and in-person payments declined randomly, from well-known retailers I've used ok for years. Creates all manner of awkward situations, and I've had to go back to carrying around a wad of cash for when TSB fails yet again. A bank that can't fulfil the basics of card payment isn't really fit to call itself a bank.

The 5 stars are for advisor Saket Mehra at the TSB Reading branch. I am a TSB account holder and live in Saudi. I had not been receiving OTPs to my Saudi mobile for nearly 2 years, so could not log in to internet banking. The customer services phone agents kept telling me there was no problem with their systems and that I should be receiving them. On their advice I changed both my phone and network operators to no avail. I made 2 written formal, detailed complaints, one of which generated a one line email response of 'There's nothing wrong our side' and the other was ignored completely despite me having a certificate of posting. I had to make a special trip back to UK to sort out account access. Saket immediately informed me the phone advisors were wrong and the TSB didn't send OTPs to international numbers. He then assisted me with regaining access to my accounts and setting things up so a UK resident relative could receive OTPs on my behalf. He also set up fingerprint access on my Saudi phone for easy log in to internet banking. He then negotiated compensation for me, despite me not having detailed phone helpline records, phone/ network change costs etc. to prove my expenses caused by the wrong phoneline advice. Probably the best customer service I have ever had from any organisation as a youngster of 66 years old. I did notice a lot of 1 star reviews claiming this branch doesn't answer phone calls; the thing to do is ring off as soon as you hear a recorded message, then call again. This causes their phones to ring again and after a few re-rings it annoys them so much that they answer.

I have accessibility issues ( Blue Badge ) to their local Kent branches and have been met with a blank refusal to get a closing account cheque ( a few thousand £££ ) sent to me in a timely manner in that I can ONLY receive these monies by personally collecting from their, to me, inaccessible branches at Chatham or Bluewater

My local branch at Sheerness is operated by an extremely helpful member of staff but he is not allowed to provide my closing account cheque for my collection ………. this branch I can access readily ok 👍

My phone conversations with the TSB Complaints people have been very clear on this …….. ALL conversations are recorded by them

I’ve to wait some months for my monies to be posted to me by cheque

TSB will simply NOT allow my collecting a cheque from my local branch ( that’s only open on a Tuesday ) ———- this branch is staffed by a very helpful Manager who is seemingly forbidden to avoid, and must comply and cooperate with TSB diktat on this issue

I must simply await the period to receive these monies owed to me by the TSB

EXTREME OBFUSCATION and UNHELPFUL TSB

if you're disabled and need ease of accessibility locally to me in Kent …….. DO NOT use the TSB

Their mind set is anti those needing help with accessibility to a branch

I have been scammed, money taken from my current account. I have contacted TSB with whom I have been with for over 25 years and they have refused to help me stating as the payment is pending there is nothing they can do? It’s fraudulent. I’m appalled with their practice and attitude. I will be closing my accounts and changing my bank. I’m absolutely disgusted with them

Outstanding customer service by Matthew Pritchard based at TSB Hilldene Avenue, Romford.
He is incredibly helpful and goes above and beyond to assist me.
Always polite, patient and willing to take the time to sort out any problems or queries I have with the bank.
It’s refreshing to receive such friendly and professional service.
A real credit to the bank and a pleasure to deal with.

I have been a loyal TSB customer, but my recent experience has seriously damaged my confidence in the bank.

Following concerns about fraudulent transactions and a recurring payment that I could not stop, despite attending a branch and having a manager assist me, I was ultimately left without a functioning debit card for approximately four weeks.

The situation was far more than an inconvenience. I could not reliably access my own money. I had to transfer money between accounts and borrow from other people to pay for everyday essentials, which I found extremely embarrassing.

There were occasions when card payments were refused, despite having money in my account. On one occasion, I was left on a train for around seven hours without food or water because I could not make a payment with cash. I also experienced additional credit card charges when payments did not go out as expected.

I drive an electric vehicle, and not having a working card meant I could not reliably pay for charging. On occasions I was driving home with around 2% battery remaining, genuinely worried about breaking down, particularly at night. It also affected my ability to travel and caused significant anxiety while I was away on a planned holiday because I did not have normal access to sufficient funds.

Perhaps most concerning, fraudulent activity appeared on multiple replacement cards even before I had even received the physical card. I have asked TSB to explain how this could have happened and whether this was properly investigated as a potential compromise of my card or account.

The experience caused considerable distress and anxiety, and there were times when I was in tears. I have remained patient and polite throughout and repeatedly tried to resolve the matter directly with TSB.

I was previously offered small amount of compensation by the Practice Manager, which I declined because I did not feel it reflected the seriousness of what had happened. Following further escalation, TSB offered me even less - I feel I have been penalised for escalating my concerns.

I find this extremely disappointing and wholly inadequate given the extent of the disruption, distress, financial consequences, safety concerns and loss of confidence I experienced.

This was not simply a delayed replacement card. It was four weeks without reliable access to my own money, alongside unresolved fraud concerns and repeated errors and difficulties trying to get TSB to put matters right.

I am now taking the complaint further and referring the matter to the Financial Ombudsman Service.

I genuinely hope TSB takes the opportunity to understand the seriousness of what happened and considers how a customer could be left in this position for so long. I am now switching banks as I no longer feel my money is safe with TSB and do not feel a valued customer

The process is very clear and easy to navigate

Been with TSB for years now, never had any problems. Called through today with help for a Direct Debit set up with Brandon-Lee, who couldn’t have been more polite, clear and helpful. Another shout out for Melanie A (from the Cheltenham branch) above and beyond customer service, really well done to the staff!

Won't reopen my account or let me what I need.

I dealt with Helen Jameson at the Stowmarket branch this morning who talked me through the online transfer of funds into a new account.
I have dealt with Helen in the past and as usual received excellent service.
Helen is very experienced and an asset to the branch

Would like to thank Paula Godfrey from Video Banking for helping with my loan issue.. and going above and beyond.. responding after hours .. working extra hours to resolve my case. Her customer service was excellent and I can’t thank help for her patience, help & understanding.

Initially, everything seemed really great. I had received a PI cheque and opened a basic account to deposit the check into. For the past month, my card has been blocked for "fraud" no less than 10 times. Today, it paid for my Tesco shop of almost £120 but yet in a store today, it was blocked for less than £100 and then payment declined at a restaurant for less than £50 for "suspicious" activity. Each time of these 10 times, it's has been an absolute nightmare, taking ages, trying to get the card unblocked again which is a really embarrassing situation standing at a till. I appreciate security more than anyone but I have NEVER ever had this much trouble spending my own money with another bank before. I even used Google pay, which I need to verify with a fingerprint in order to make a payment but it still declined the payment. When I tried to call, the phone lines are down. If you're going to decline payments over and over again, can you at least have some sort of system through the app where we can approve payments without having to spend over an hour on the phone (which you can't do in a restaurant or shop anyway)? Suffice to say, I'm moving my money out of the account tomorrow and closing it. What a painful experience.

Over a month ago (apologies I have taken my time to write this) I had a call from Aysha at the Harrow TSB branch which is now my nearest branch. I have never been very financially savvy and the year before I was approved for a credit card from TSB. I planned to use it in emergencies but soon maxed it out. Since then I was making a repayment but mostly paying the interest which was high. Aysha called me as she could see this and gave me some excellent advise about loans and better options for me so I was not just paying off the interest. I took her advice and without her contacting me I would have been clueless. I would like to say a huge thank you for her taking the time to go out of her way to help me. And she was a such a warm, friendly, nice person. I cannot thank her enough for being excellent at the job. Thank you Aysha 🤩

I have had a couple of appointments with Asma Ali regarding their Flee Fund which is available to help people get out of unsafe situations resulting from domestic abuse. She has been fantastic and supportive, and was able to help me get some money to facilitate getting me to safety. This is an incredible service and has been an absolute lifeline.

TSB push me to change bank, that I used long time. They blocked my card when I tried to buy from official website using paypal for additional security. I can't by food now. Assistance from customer services was very poor, person with hard understandable asian accent talk too much, didn't give me chance explain, ask me repeat the same information again and again. Finally, my card was unlocked. Is it now new TSB policy after it was bought by Santander to push customer away?