We've had our bowls for two years and while the slow feeder design does what it is intended to do, the paint on both bowls is chipping and peeling. The bowls are hand washed after each meal and lef... Näytä lisää
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Email customer service is terrific. The feeder is absolutely gorgeous, sturdy, and thoughtfully designed with the magnetic bowls, slow feeding bowl, height options, removable mat, and overall design... Näytä lisää
Hi, me again! So you have yet to communicate with me through email. But you go ahead and send out a replacement. That replacement is also garbage. Not only is the paint job around the bowl where it me... Näytä lisää
Love this set up! I customized my colors and went with yellow bowls and a white stand and it looks great! The magnetic bowls is super nice as I have cats who try to tip the bowl. I struggled with feed... Näytä lisää
Yrityksen tiedot
Yrityksen kirjoittama
THE BEST & LAST PET BOWLS YOU'LL EVER BUY Trot bowls! are a stainless steel silicone mat system with a slow puzzle feeder to ensure any messy or excited eaters have an engaging and mess free eating experience. WHY SLOW FEEDING MATTERS Fast eating can lead to pain and discomfort, vomiting, or more serious life-threatening issues like choking or bloat. For the more serious issues, the signs can be obvious. For pain and discomfort, it often goes unnoticed. Our Puzzle Slow Feeder can help excited pets take the time they need to chew their food, leading to better digestion and a more fun and comfortable meal time experience BRIEF BACKGROUND Trot Pets is re-opening under NEW ownership and management. We understand that the actions of the past have caused disappointment and distrust, and for that, we are truly sorry. We have taken significant steps to ensure that such actions will not be repeated in the future, and we are dedicated to providing the highest level of service and integrity in all of our dealings with our customers. The Company is no longer accepting pre-orders and all orders will be in stock and ready for immediate delivery. We continue to focus on producing high-quality dog bowls that are both stylish and practical. We have a real passion for creating beautiful products that improve the lives of our dogs and their owners. The company has spent countless hours researching materials and designs, consulting with veterinarians and dog experts, and testing prototypes to ensure that their dog bowls would meet the highest standards of quality and safety. They sourced materials from reputable suppliers and worked with skilled artisans to craft each bowl with care and attention to detail. We are focused on building a brand that resonates with pet owners who share our values. We want you to know that we are more than just a company that sells dog bowls. We are a group of passionate dog lovers and pet owners who care deeply about the health and happiness of all of our pets. We hope you give us a chance to bring you the best and most beautiful dog bowls on the market. Trot On ! Trot Pets is happy to support Hearts and Bones which is a rescue and foster organization dedicated to finding loving and forever homes. A percentage of every sales goes to support Hearts and Bones.
Committed to bringing you the Best Bowls and Customer Service !
Yrityksen kirjoittama
- Thank You for the Support !
- We are committed to delivering you the best product and customer service on the market. Since taking over ownership we have went from 1.3 Stars to over 4.5 Stars on Average. THANK YOU for the SUPPORT ! We are committed to targeting 5.0 Stars from all our Customers.
Yhteystiedot
Yhdysvallat
- hello@trotpets.com
- trotpets.com
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Super bummed that they couldn't…
Super bummed that they couldn't accommodate a bowl exchange- didn't even try to think out of the box. I purchased the puzzle/water bowl set with raised bowl stand. The puzzle bowl was too deep for my pug and I wanted to exchange it for the flat bottom bowl. Even though there is a 30 day refund policy, I was told I would need to return the whole set and because I assembled the stand they wouldn't honor the return. They offered 20% off purchasing another bowl, but charged shipping. $200 later I will have the set I need. The product is awesome, but customer satisfaction not so much.
15. heinäkuuta 2026
Vastaus yritykseltä trotpets.com
Rachel, I'm sorry — I can see why you're bummed. The puzzle bowl being too deep for your pug and then getting stuck between 'return the whole set' and an assembled stand we wouldn't take back is a rotten spot to be in. We're a family-owned shop, just a couple of us, and Trot Pets started as a passion project after we lost our dog to eating too fast — that's the honest context for the slow reply, not an excuse. If you send me your order number, I'll take a fresh look and see if there's a better solution for the flat-bottom bowl swap, and I'll get back to you as soon as I can. If we can work something out, I'd really appreciate you considering updating your review. — Trot Pets
This dog bowl mat is an excellent…
This dog bowl mat is an excellent product and has made feeding time much cleaner and easier. It does a great job catching water splashes, food crumbs, and spills, helping keep my floors clean and protected. The mat stays securely in place and doesn’t slide around, even when my dog gets excited during meals.
The material is durable, easy to wipe clean, and dries quickly. It is the perfect size for food and water bowls and looks great in the feeding area. The quality exceeded my expectations, and it has made a noticeable difference in reducing mess around my dog’s bowls.
I highly recommend this dog bowl mat to any pet owner looking for a practical, well-made, and attractive solution for keeping feeding areas neat and tidy.
15. heinäkuuta 2026
Vastaus yritykseltä trotpets.com
Jim, wow — thank you for such a detailed review! So glad the mat is making feeding time cleaner and easier, and that it's holding up well. Sorry it's taken me a while to reply — we're a family-owned business, just a couple of people, and Trot Pets started as a passion project after we lost our own dog to eating too fast. Reviews like yours are why we do this. If you ever need anything else, just ask and I'll send over a friends-and-family discount! — Trot Pets
Vastaus yritykseltä trotpets.com
Christopher, thank you! Sturdy and good looking — I'll take that combo any day. Sorry for the slow reply — we're a family-owned shop, just a couple of us, and Trot Pets started as a passion project after we lost our own dog to eating too fast. Really appreciate your support. If you're ever ordering again, happy to send you a friends-and-family discount! — Trot Pets
Vastaus yritykseltä trotpets.com
Hey, thanks so much! Quick, easy, fast delivery and good quality — that's the goal every single time. Sorry for the late reply — we're family-owned, just a couple of us, and Trot Pets started as a passion project after we lost our dog to eating too fast. Your support keeps our little operation going. If you're shopping again sometime, I'd be glad to send over a friends-and-family discount! — Trot Pets
Magnetic dog bowls
Received the order quickly. Base easy to put together. Footprint is small so it doesn't take up a lot of space in the kitchen where the magnetic owl and stand are.
6. heinäkuuta 2026
Vastaus yritykseltä trotpets.com
Sheila, thank you! Glad it arrived quickly and the base was easy to put together — and that it's not hogging your kitchen space. (Also 'magnetic owl' made me smile.) Sorry for the slow reply — we're a family-owned shop, just a couple of us, and Trot Pets started as a passion project after we lost our own dog to eating too fast. If you ever need anything else, I'd love to send you a friends-and-family discount! — Trot Pets
Overpriced & Absolutely horrible customer service…
Absolutely horrible customer service and company policy around exchanges/returns. Find a cheaper option, it's not worth the money or headache to deal with this company. Our first order got lost by UPS, and Trot claimed it was not their fault and it should be "handled by UPS, a $91 billion market cap company". After a few more emails, they finally sent out a new set of bowls to replace the lost set. We realized the bowls were too small but if you open the packaging, you are unable to exchange them. Not to mention, if you even try to exchange and they don't pass the "company inspection" they keep the bowls! What a joke of a company.
9. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä trotpets.com
Jon, I'm sorry — reading this back, we handled your situation badly on multiple fronts. A lost UPS order isn't your problem to solve, and the exchange policy as you describe it sounds punishing rather than fair. We're a family-owned shop, just a couple of us, and Trot Pets started as a passion project after we lost our dog to eating too fast — that's honest context for the slow reply, not an excuse for how this went. If you're open to it, send me your order number and I'll take a fresh look at what happened and get back to you as soon as I can. If we can make it right, I'd really appreciate you considering updating your review. — Trot Pets
Non-existent Customer Service
Product itself seems to be decent quality. I've sent 3 e-mails in the last 3 days to the address shows on their website about exchanging part of my order but have received no response.
2. heinäkuuta 2026
Vastaus yritykseltä trotpets.com
Hi John, thank you for the kind words about the product quality — and we're sorry the same care didn't show up in our inbox. Three unanswered emails isn't a service failure, it's a service absence, and we own that. We're locating your exchange request now and you'll hear from us directly within one business day to get the right piece headed your way. — The Trot Pets Team
I like the concept but…
I really like the concept of these bowls and stand. I don’t feel like it’s very stable nor does the liner that attaches to the bowls stay attached to the base. It seems to move around and almost like it’s warped.
7. kesäkuuta 2026
Vastaus yritykseltä trotpets.com
Hi Erin — thanks for the honest review, and I'm glad the concept itself resonates. Sorry about the stability and the liner not staying put — a warped-feeling base isn't what we want out there. Also sorry for the slow reply — we're family-owned, just a couple of people, and Trot Pets started as a passion project after we lost our dog to eating too fast. If you send me your order number, I'll look into a fix or replacement for the base and get back to you as soon as I can. If we get you sorted, would you be willing to reconsider your rating? — Trot Pets
I thought your customer service was not user friendly
I thought your customer service was hard to reach email only and we’re not very helpful and understanding. I found your website confusing and whoever replied to the email not very customer service oriented.
19. kesäkuuta 2026
Vastaus yritykseltä trotpets.com
Barry, I'm sorry — hard-to-reach support and a confusing website is a bad combination, and I appreciate you saying it straight. We're a family-owned shop, just a couple of us, and Trot Pets started as a passion project after we lost our dog to eating too fast — that's the honest reason we're slow sometimes, though I know it doesn't help you. If you tell me what you were trying to sort out (and your order number if you have one), I'll do my best to help and reply as soon as I can. If we make it right, would you consider updating your review? — Trot Pets
Sturdy beautiful bowls
Sturdy beautiful bowls! Stay put while they eat even without the magnets.
17. kesäkuuta 2026
Vastaus yritykseltä trotpets.com
Vicki, thank you!! Sturdy and beautiful — and staying put even without the magnets, love to hear it. Sorry for the slow reply — we're a family-owned shop, just a couple of us, and Trot Pets started as a passion project after we lost our own dog to eating too fast. Your support means the world. If you ever want anything else, I'm happy to send a friends-and-family discount your way! — Trot Pets
I love the bowl we bought for our fast…
I love the bowl we bought for our fast food inhaling dog Blitz. The inside of the bowl has held up beautifully but the outside not so much. I bought a red bowl and most of the red is gone. It’s scaling off like a fish. I do not like that part but overall, it’s a great product
20. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä trotpets.com
Hey Corinne — Blitz sounds like our kind of dog! So glad the bowl is working for your fast food inhaler, and that you love how it looks. Thank you for the support — we're a small family business so it really means a lot. If you're ever interested, happy to send you a friends and family discount for your next order. — Trot Pets
I really liked the tall stand and the…
I really liked the tall stand and the fitted mat, and the fact that the water bowls would stay in place well due to the fitting in the mat and bowls. I purchased everything in a size Large.
Unfortunately the water bowls, are not enough to get our two malamutes through our 8-hour workday. I was actually refilling them every 4-5 hours over the weekend.
We went back to our larger metal bowls, but of course they sit a bit precariously now on top of a mat that has two lumps to fit the Trot bowls.
So, I love the wooden stand, I love the fitted mat, love the concept, but large dogs need large bowls and these are not large enough for a water bowl or a supper dish, unfortunately.
1. kesäkuuta 2026
Vastaus yritykseltä trotpets.com
Hi Elizabeth — of course! Just wanted to make sure you were all set. Really appreciate you taking the time to leave a review. We're a small family-run team so your support means everything. Happy to send a friends and family discount your way if you'd like one for next time. — Trot Pets
A cinch to set up!
The Trot Pets yellow medium bowls with the matching 6" stand were an instant win in our house. The size is spot‑on, the stand is sturdy, and the bright yellow looks fantastic in the kitchen. Most importantly, our dog Gracie Ray adapted immediately — no hesitation, no sniff‑and‑retreat, just walked up and used it like it had always been hers. Great design, great usability, and genuinely dog‑approved.
6. kesäkuuta 2026
Vastaus yritykseltä trotpets.com
Hey Scott — that's awesome to hear! Glad setup was easy and the dogs took to it right away. And thanks for the kind words about our customer service — we're just a couple of people here so that really made our day. If you ever need anything else, happy to send a friends and family discount your way. — Trot Pets
MADE IN CHINA and Trot does not respond to concerns
SENT To trot pets on 4-8-26, on 4-16-26 and again 6-14-26 NO RESPONSE From TROTPETS
I have purchased water bowls from other providers that are made from stainless steel 304 and it states that on the bottom of their bowls, plus that they are made in the USA.
Your slow feeder I purchased does not state it's made from stainless steel 304 but it does state it's made in China! I was under the impression that if it was made of stainless steel 304 it would state that on the product. But being it's made in China makes me feel I do not think my pet is safe. Why is this fact NOT stated on your website that you say it's 304 but it is not on the product and you should mention that it's made in China. If that would have been posted on your site to tell you the truth I would not have purchased the bowl. What proof can a customer get from you regarding the above?
I do not recommend their products not only for what I mentioned above but more importantly because I ahve addressed this concern with them 3 times and no response from them.
DO NOT BUY UNLESS YOU WANT PRODUCTS MADE IN CHINA and stainless steel 304 is NOT stamped on the product.
G A from Illinos
8. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä trotpets.com
Hi there — I'm really sorry we never got back to you. Three messages with no response is not okay, and I apologize. We're a tiny family business (literally a couple of us), which is the honest reason things slip, but not an excuse. On the manufacturing — I hear your frustration about wanting that disclosed upfront. If you send me your order number, I'll make sure we address your concerns directly and get back to you ASAP. And if we can make this right, would you be willing to reconsider your rating? — Trot Pets
Vastaus yritykseltä trotpets.com
Hi there — thank you! That really means a lot. We're a small family team so hearing our customer service was fantastic made our day. Really appreciate your support. Happy to send you a friends and family discount if you'd like one for your next order! — Trot Pets
In fast shipping but when it arrived…
In fast shipping but when it arrived the table board was a little broken and they put me two different screws to put it on for the price it's not worth it Because over time it will be broken by the weight and movement.
3. kesäkuuta 2026
Vastaus yritykseltä trotpets.com
Hey Danny — I'm really sorry about that. A broken board and mismatched screws is not the quality we want going out, and I totally get questioning whether it was worth it. Send me your order number and I'll get you a proper replacement (checked over before it ships) — we're a small crew so give me a little time, but I'll get back to you ASAP. And if the new one holds up, would you be willing to reconsider your rating? — Trot Pets
Excellent customer service
Excellent customer service, fast delivery, but my lab is aggressive eater and still manages to knock bowl off magnet while eating.
1. kesäkuuta 2026
Vastaus yritykseltä trotpets.com
Hi Donna — thanks for the kind words about our service! Sorry about the magnet though — a lab aggressively eating and knocking the bowl off sounds like quite the mealtime. If you send me your order number, I can look into a stronger-magnet option or a fix. We're a small family business so I'll get back to you as soon as I can. Really appreciate you giving us a shot. If we can sort the magnet out, would you be willing to reconsider your rating? — Trot Pets
Troy Snack Trays are the best!
I tried the Trot Snack Trays tonight with my two Dobermans. I was unsure if the trays would be strong enough to stand up to them. I’m glad to report they are still intact and my girls loved them with peanut butter and yogurt. Everything Trot makes has been perfect.
17. toukokuuta 2026
Vastaus yritykseltä trotpets.com
Hi Valerie — this made us smile! Glad the snack trays held up to your Dobermans (that's quite the test!) and that the girls loved the peanut butter and yogurt. Thank you for the support — we're a small family business so it means everything. Happy to send a friends and family discount your way if you'd like one! — Trot Pets
Vastaus yritykseltä trotpets.com
Hi Ashley — I'm so sorry your order never arrived. That's really frustrating and I apologize. Send me your order number and I'll track it down right now — we're a small family team (just a couple of us) but I'll make this a priority and get back to you ASAP. Once we get it sorted, would you be willing to reconsider your rating? — Trot Pets
Love the elevated food/water stand!
A great upgrade from our previous food/water stand. Made with great quality and so much prettier!
12. toukokuuta 2026
Vastaus yritykseltä trotpets.com
Hi Chelsey — thank you! So glad it's a great upgrade and that you're happy with the quality. We put a lot of care into how these look, so 'so much prettier' made our day. Really appreciate your support — we're a small family business. Happy to send a friends and family discount if you'd like one for next time! — Trot Pets
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