TPT Retirement Solutions Arvostelua 

Helpful conversation regarding accessing my pension pots

I spoke to Jyoti at Tpt and she was lovely to talk to.she was friendly,happy and very helpful and answered all my questions putting my mind at rest etc.

The person I dealt with was friendly and professional. What is completely unacce is the 4 to 8 weeks it takes takes his organisation to process my withdrawal

Absolutely appalling service from TPT. I followed their process to update my bank details, yet they still paid my pension drawdown into an account I no longer use.
After waiting five weeks for them to correct my details, they made the same mistake again. Their response showed a complete lack of urgency or concern, and their complaints process was equally unacceptable. I was promised a call but received an email instead, telling me to transfer the money back and wait another 10 days.
This is someone's pension—not a minor inconvenience. The level of incompetence, poor communication and lack of customer care has been shocking

Raj was very patient and explained things well. He was able to help me complete the additional information that was required.

Jyoti has a very helpful and friendly manner , she explained things very clearly and was very patient .
Thank you Jyoti

Concise, informative and very helpful

Melissa was very helpful and patient and my problem was sorted in no time at all

This company needs to realise as a pension company many of its customers are elderly and dont have good i/t skilIs. I sent the forms in which they sent me to reclaim a small amount which they told me do.they then said they weren't valid forms as they were out of date. I sent another lot in which they said they didn't get. I was struggling to print off a 3rd set and asked for them to be posted out and not emailed or put on their portal.they said.couldnt be done as I was registered at a previous address.i sent in documents to prove my old and new address and had an email on 24th August saying address had been changed and the forms posted. I had a recorded delivery letter the following day confirming this.i have just spoken to them asking where the forms are to be told it was put on an attachment instead. Every email etc takes ages to reply and has to be chased up things they promise aren't done. I have been trying to get this money since 16th may. I just want the forms posting out like they did with the first lot, I will complete for the 3rd time return recorded delivery and get the money I am entitled to.how hard can that be? Only gave one star as you can't give zero stars.

Raj was very helpful and polite and answered all my questions in a professional manner.

Quick to answer, very helpful and resolved my issue.

Sabrina was really helpful and personable. Great to talk to a real person.

Jyoti was very helpful. Talked me through the application process. Went above and beyond. Thank you.

Raj was able to answer my questions and he updated my details. The only downside was that I had to wait a while for the phone to be answered. On another occasion the phone was answered straight away

The staff i spoke to was very helpful

TPT are utterly useless. I've been in my job for two years and still have yet to receive an Annual Benefit Statement despite sending them being a legal requirement. Their website barely works forcing me to call them multiple times with each time a new apology and a new deadline. Frankly if they can't deliver basic service they shouldn't be in business.

Raj was really helpful in explaining how to complete the forms. This is the second time I have had contact with Raj, both times he has been courteous and very helpful.

I have a learning disability and was struggling to understand and complete some paperwork. I was treated with respect, patience and kindness and was very impressed by the way my call was handled by the staff member Andrew who showed excellent understanding and professionalism throughout the call.

The last gentleman in the complaints department was helpful and informative.
I originally requested my lump sum in May, ready to holiday beginning the 28.8.26 Unfortunately, my money has not arrived.True, I made a mistake with the original package that was sent to me, although I feel the pension package and instructions were overly complicated and the links via e-mail to speed matters up were not easy to use, particularly for a person, like myself of a certain age.
I have withdrawn sums of money from other pension schemes and this one, by a country mile, has been the most frustrating and error strewn one, to date
Upon ringing the Contact Centre, all operators have been courteous and appeared professional. However, documents, which I had returned, were lost in the system. My belief is that there is a lack of communication between departments.
Returning to the IT issues, l struggled with, even my 14year old grandson, who is reasonably well equipped to deal with issues could not deal with the requirements of accessing my account.
Finally, as a positive, I believe the company has invested ,to a good standard with my pension

Very quick response from Andrew. No issues and dealt with smoothly.