I wanted to know what had happened to my 25% tax free sum. It was missing from my balance but I've received no communications to say what's happening to it. I understand the sum will be credited to... Näytä lisää
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
I wanted to know what had happened to my 25% tax free sum. It was missing from my balance but I've received no communications to say what's happening to it. I understand the sum will be credited to... Näytä lisää
Yritys on vastannut
I had not created an online account and now need to - to manage a pot transfer (that has been ongoing for over 1 year!!!). Initially TPT requested (for security reasons) all of my personal data (DoB,... Näytä lisää
After a few problems accessing the website to review my pension, the wonderful assistance of the helpful lady at the other end of the phone managed to resolve my issues. My own fault, really, it's too... Näytä lisää
Yritys on vastannut
This feedback is in relation to the call I had today with Paula Williams, she was more help to me in that call than I have had in the previous 3 months. She was patient and clear and took the time to... Näytä lisää
Yritys on vastannut
TPT Retirement Solutions (TPT) is one of the UK’s leading providers of workplace pensions with 80 years’ experience of managing defined benefit and defined contribution pension schemes. It has £11.4 billion of assets under management (as at September 2025) and 490,000 members. TPT’s mission is to make pension schemes perform better for everyone, from the sponsoring employers and trustees to the members who are saving for the future. They are an innovative, forward-thinking organisation, investing in technology to improve the services they provide. TPT are ultimately owned by a pension fund, providing genuine alignment of interests with those of their clients and scheme members.
Aire Park, 5th Floor, 3 South Brook St, LS10 1FT, Leeds, Yhdistynyt kuningaskunta
On vastannut 99 %: iin saamistaan huonoista arvosteluista
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Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
I spoke with Sabrina on this occassion. She was very professional and patient with me waiting for me to find the information she required. She spent time explaining things to me and answering my question knowledgeably. Her customer service was excellent.
Andrew was personable and efficient, and he immediately sorted my problem for me.
The lovely lady Sabrina who i spoke to..very helpful..very chatty and knowledgeable
Really helpful support through web chat, Mohammed was excellent. Website easy to navigate and lots of ways to make contact with TPT.
Ismail was very helpful and talked me through hothead process. Many thanks for your patience and professionalism
Retika was very patient and explained very clearly and ensured my issue was resolved
Raj is very helpful and dealt with my enquiry with great efficiency. Ive spoken to him on 2 occasions and he was very professional each time.
Very focused assistance given on the correct part of the pension form to complete, and good explanation of how to allow for the portion of the withdrawal that will be taxed. Very clear & helpful guidelines given.
Customer advisor was great, despite TPT being not great at all.
The staff member Usman/Mohammed were very helpful and patience.
Paula was amazing and took the time to answer all of my questions and giving explanations to her answers
Excellent customer service - really clear and efficient - thank you Ismail!
Ismael was very helpful with what i needed to know and explained exactly how things were going .
Today Raj was an absolute pleasure he really helped me to access what I needed to do with ease.
Raj has excellent customer service skills
Truly grateful
Amazing administrator support
I had not created an online account and now need to - to manage a pot transfer (that has been ongoing for over 1 year!!!). Initially TPT requested (for security reasons) all of my personal data (DoB, NI number, address, email etc etc)be sent in one email, which I refused to do. I found my original joiners email with links that had expired forward that to the help team and they then resent an updated version of that and everything was so easy to just create an account and check my pension status.
I just hope they get the pension pot transfer in scheme up and working asap, potential i am loosing money.
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