Townhouse Arvostelua 

Lina was amazing!!

She did an excellent job on my manicure, suggested colours and gave me the best set I’ve had in a very long time!

She went as far as staying longer after her shift to make sure I get the manicure I wanted because it was my birthday!

Cannot recommend her enough and will come back to see her and the rest of the lovely team very soon!

Smiling welcome and acknowledgement. Interactive sessions not just being done to, asking how things feel and look. I even had the colour of my polish demonstrated on one of the staff to show me what the colour would look like which helped me decide on the colour polish I wanted. I received a friendly and professional service overall. Can't wait for next time 💅👍🏼

My Luxury Mani/Pedi today with Kitty was just gorgeous, my feet and hands feel so soft and nails look beautiful. Fantastic service and attention to detail, beautiful setting and super lovely team. Thank you 🤍

Alannah was fabulous. She was super careful and great attention to detail. Loved the service. 10/10 would recommend this place.

Very good pedicure, Elsie was very attendant and provided an excellent service. However, for just one appointment I have received a total of 9 emails which is ridiculous.

Quite simply, Daria is a perfectionist. The best manicurist I have ever had the pleasure of meeting and lovely to talk to throughout the appointment. Thank you Daria for your 11/10 French manicures and kindness! See you soon.

Hayley was lovely and gave me the most gorgeous manicure!

Visited Townhouse in Putney after receiving a gift card from my son. Booked a £56 pedicure which is advertised as 55 mins long. It was 45 mins tops and felt rushed. The water is just water. No spa bubbles or anything to make it special. Quick cuticle removal and hard skin removal and then the gel polish. A quick moisturise and finished.
It did not feel luxurious or expensive. I have had multiple pedicure from shops not advertising them selves as high end brands that have been far better and cheaper.
I do not recommend Townhouse and I would not go back.
There is no customer service/ people you can speak to if you have a complaint. So you pay for something and if you are not happy with the service you receive….tough!!!!
Awful experience

Michaela worked magic on my feet! Will definitely be back! Thank you so much Michaela!

Kayla was wonderful. So knowledgeable and kind. Highly recommend this salon! Will be coming traveling back here from America for another appointment in July. 10/10

Shreya was amazing and attentitive to details.
Great service

I was really looking forward to this treatment which had been bought for me as a Gift card for my birthday. As a disabled customer I had to access the ground floor via escalators or lifts. Unfortunately the lift I usually use was out of order as was the escalator in the nearby store. This meant I had to exit the store and use the main escalator. So I was flustered when I arrived for my appointment. My very first customer interaction with TH was that Harley, a member of staff, said to me in a very aggressive way " you are eight minutes late so we won't be able to do your treatment". I was so upset as I was going on holiday to Spain the following day and had been really excited for this gel polish on my toes. My actual therapist then saved the day and said she was happy to do an express gel polish. The service from her was fabulous and professional but I would suggest to Townhouse that some retraining of Harley is called for. The customer is always right and to chastise a customer in front of staff and other clients is unacceptable.

Jaque was very friendly and did an amazing job on my nails :)

I had Isha and Penny and they were fantastic. Isha took her time and was very careful in a way I appreciated. This was a great nail experience and I will be coming back.

Really lovely treatment with helpful and knowledgeable team

Olena is excellent as always. She always has a smile and makes it such a pleasurable experience. Highly recommend her.

Dear Townhouse Team,

I am writing to formally raise a concern regarding my recent experience at your salon.

I had booked nail extensions and a pedicure simultaneously through your online system, and the booking was successfully confirmed. However, upon arrival, I was informed that there was insufficient time to carry out these services and that only an express manicure and gel removal could be offered. This indicates a clear flaw in the booking system, as clients should not be able to secure appointments that cannot realistically be fulfilled.

In addition, I was disappointed by the standard of customer service I received. A staff member, whom I understand to be Francesca, handled the situation in a dismissive and unprofessional manner. At one point, she turned her back on me while I was speaking, which I found inappropriate and discourteous.

For a brand positioned at a premium level, both the booking process and customer relations should reflect efficiency, clarity, and respect for clients’ time. I would strongly encourage you to review and improve what appears to be a somewhat complex and unreliable booking system, as well as reinforce staff training in customer service and guest relations.

I would appreciate:

* An explanation regarding the booking discrepancy
* A suitable gesture of goodwill in light of the inconvenience caused
* Reassurance that steps will be taken to improve both your booking system and customer experience

Fantastic nail appointment, fixed my broken nail, tailored my colour to a preferred option and was really friendly and checked everything was ok throughout.

Jina was amazing and so polite. She left my nails looking fabulous