I still love the vibe and the ease of booking but the new gel polish is a disaster. Have had three instances of it peeling right off within two weeks of being applied. Whole nails left naked, underlyi... Näytä lisää
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Ari was honestly brilliant, the treatment I received today was a luxury manicure and pedicure with both gel. Ari is very formal through out the whole process, offered a truly amazing service. A... Näytä lisää
Yritys on vastannut
Townhouse have become my trusted go-to for a high quality polish pedicure that lasts. My recent experience with Zaina at Townhouse Jubilee Place was fantastic - she was really attentive, the pedicure... Näytä lisää
Yritys on vastannut
Really lovely salon, spotlessly clean. I had the signature pedicure with Mariam who was so lovely, polite and friendly. Gorgeous, relaxing hour and my feet feel and look amazing. Would 100% recommend... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
Our Founder Juanita Huber-Millet launched Townhouse with one goal: to elevate the nail salon experience. We’ve thrown away the rulebook and reinvented it for the modern age, using years of industry research to perfect every aspect from start to finish. Say hello to flawless nail treatments, beautiful salons, and impeccable service that you can rely on every time.
Yhteystiedot
Yhdistynyt kuningaskunta
- townhouse.co.uk
4,1
Hyvä
2 t. arvostelua
Ei viimeaikaisia arvostelupyyntöjä
Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa
On vastannut 97 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 1 viikon sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
A lovely experience as always
A lovely experience as always
30. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Townhouse
Hi Sue. Thank you so much for your lovely review!
We’re delighted to hear you had a lovely experience. We look forward to welcoming you back again soon!
Love, Team T x
Satisfied customer
Very happy with Banny and Kaelie’s work - very friendly too!
27. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Townhouse
Hi Sam. Thank you so much for your lovely review!
We’re delighted to hear you were happy with both Banny and Kaelie’s work and that they made your experience such a friendly one. We’ll be sure to pass your kind feedback onto them both — they’ll be so pleased to hear it. We look forward to welcoming you back again soon!
Love, Team T x
Aloof,rude staff
I previously went to your Covent Garden branch and had a great experience. Today i went to Northcote Road and it was very disappointing. The staff were aloof to the point of rudeness -i was there for an hour and not one member of staff even so much as smiled. The manicure and pedicure were ok (nothing special) -I had to tell the manicurist not to stab at my cuticles to the point of pain. They were basically unfriendly. Please don't reply saying you are unable to locate my booking details (as seems to be your standard response )-I booked online,checked in and paid so you have all of my details
27. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Townhouse
Hi Dawn. Thank you for taking the time to share your feedback.
We’re very sorry to hear that your recent visit to our Northcote Road salon did not reflect the positive experience you previously had at our Covent Garden salon.
We sincerely apologise that the service felt unfriendly and that aspects of your manicure and pedicure were uncomfortable during your appointment. This is certainly not the level of customer care we aim to provide, and we completely understand your disappointment.
We have now been able to locate your booking details and have reached out to you directly via email so we can look into this further with the salon management team and assist you further.
Love, Team T x
The service was excellent with very…
The service was excellent with very friendly and helpful staff. They have a great range of colours and the salons are well designed and comfortable. My toes are officially ready for summer.
26. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Townhouse
Hi Jennifer. Thank you so much for your lovely feedback!
We’re delighted to hear you had an excellent experience with our team and enjoyed the salon environment and colour selection. It’s wonderful to know you’re summer-ready. We look forward to welcoming you back to Townhouse again soon.
Love, Team T x
Amazing service!
25. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Townhouse
Hi Carlotta. Thank you so much for your kind feedback, we really appreciate it!
We’re delighted to hear you had a positive and efficient experience with us, and we look forward to welcoming you back to Townhouse again soon.
Love, Team T x
Vastaus yritykseltä Townhouse
Hi Helen. Thank you so much for your kind feedback, we really appreciate it!
We’re delighted to hear you had a positive and efficient experience with us, and we look forward to welcoming you back to Townhouse again soon.
Love, Team T x
Super service and very efficient!
23. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Townhouse
Hi Samantha. Thank you so much for your kind feedback, we really appreciate it!
We’re delighted to hear you had a positive and efficient experience with us, and we look forward to welcoming you back to Townhouse again soon.
Love, Team T x
I recently visited this salon in…wimbledon
I recently visited this salon in Wimbledon for a townhouse manicure, and to say I am disappointed would be an understatement. I walked out looking like I hadn’t even received a treatment at all.
The results are incredibly poor. My hands and nails look completely untouched and messy as if no professional care or effort was put into them. A professional manicure should leave your hands looking clean, polished, and well groomed, but this was far from it. It looks like a rushed, amateur job done at home, not a service from a premium salon.
For the price they charge and the location, the quality is unacceptable. I basically paid for nothing. I will definitely not be returning and highly recommend looking elsewhere if you actually want your nails to look done.
22. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Townhouse
Hi there. Thank you for taking the time to share your feedback with us, and we’re very sorry to hear about your experience at our Wimbledon salon.
We’re disappointed to learn that your manicure did not meet expectations and that you felt the result did not reflect the standard of service we aim to provide.
We would really appreciate the opportunity to look into this further for you, however we’ve been unable to locate a booking or account under the name shown on your review.
Please could you contact us at customercare@townhouse.co.uk with your booking details so our team can investigate this directly and assist you further.
Love, Team T x
First time but I’ll be back!
21. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Townhouse
Hi, thank you for taking the time to share your experience with Townhouse, we appreciate it! We look forward to welcoming you back to our Salons. Love, Team T x
Nails fell off & poor customer service
I got gel nail extensions with bespoke nail art last Friday - a Birthday present. They said they were unable to do the design I liked or anything similar... I found a different design for them to paint which they did a fairly mediocre job of doing.
However, the real problems came once I left the appointment. Within 4 hours the gel nails started to fall off, all of them had fallen off by Sunday. Additionally my fingers were painful and swollen from the manicure.
I contacted the Whatsapp number on Friday but got no response. I emailed them and they have offered to fix the failed nails, but my fingers were too painful to go back, and it would have been pointless anyway as the rest fell off so soon after. Then they offered me store credit. I explained that I don't want store credit because they clearly can't be trusted not to hurt me or to do a decent job. But apparently it's totally impossible to get a cash refund. I was told I could use the credit to buy their gift cards or products - but why would I want to gift this useless service to anyone? And why would I need over £100 worth of nail-polish?
I'm really disappointed not only with the service provided but with the failure to resolve the issue in a satisfactory manner!
15. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Townhouse
We’re very sorry to hear about your experience and disappointed to learn that your appointment did not meet expectations, particularly regarding the application, durability, and discomfort you experienced afterwards.
This is certainly not the standard of service we aim to provide, and we completely understand your frustration regarding both the treatment itself and the outcome that followed.
Our Customer Care team has attempted to contact you directly, however we have been unable to locate your details. Please do reach out to us at customercare@townhouse.co.uk, as we would appreciate the opportunity to learn more about your visit and work towards a resolution.
Love,
Team T x
Booking and cancellation process is…rubbish
Booking and cancellation process is rubbish
I have tried to cancel appointment for over two hours on line as there is no phone number to contact them. I will now have to go to salon to cancel appointment or I will be charged. I will have to go to a different salon which is more customer friendly!!
18. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Townhouse
We’re very sorry to hear about your frustration with the booking and cancellation process. Our Customer Care team has attempted to contact you directly, however we have been unable to locate your details.
Please do reach out to us at customercare@townhouse.co.uk, as we would appreciate the opportunity to learn more about your visit and work towards a resolution. For any live enquiries or immediate assistance, we also recommend contacting us via our live chat support team.
Love,
Team T x
Got my manicure done by Courtney and…
Got my manicure done by Courtney and Pedicure by Nadia. Both were lovely, super friendly and did an amazing job. I’ll definitely be back and will be booking with them again.
16. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Townhouse
Hey there, thank you so much for your lovely words about Townhouse, we really do appreciate you. Hopefully, we will see you again soon! Love, Team T x
Went to townhouse in Canary Wharf
Went to townhouse in Canary Wharf, my appointment started 15 minutes late and then the whole thing felt a bit tense and rushed. She attacked my cuticles with her clippers to the point it hurt, and filed my nails so shirt they’re like little stubs now. Definitely not the luxury/premium service they advertise or charge for. Wouldn’t recommend.
15. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Townhouse
We’re very sorry to hear about your experience at our Canary Wharf salon and disappointed to learn that your appointment did not meet the standards of service and care that we aim to provide. We understand how frustrating it must have been to experience delays and to leave feeling unhappy with both the treatment and overall experience.
Please accept our apologies for any discomfort caused during your manicure and for the final result not meeting your expectations. This is certainly not the level of service we strive to deliver to our clients.
Our Customer Care team has attempted to contact you directly, however we have been unable to locate your details. Please do reach out to us at customercare@townhouse.co.uk, as we would appreciate the opportunity to learn more about your visit and work towards a resolution.
Love,
Team T x
Signature Manucure
Had a lovely Signature Manicure done by Kitty! Great service, super friendly and love my nails!
Thank you - I’ll be booking again!
15. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Townhouse
Hey there, thank you so much for your lovely words about Townhouse, we really do appreciate you. Hopefully, we will see you again soon! Love, Team T x
Amazingly meticulous
Kataryna was amazingly meticulous with my polish manicure and the hand massage was fantastic! I’d definitely recommend her and Townhouse Meadowhall.
14. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Townhouse
Hey there, thank you so much for your lovely words about Townhouse, we really do appreciate you. Hopefully, we will see you again soon! Love, Team T x
Lina was amazing!
Lina was amazing!!
She did an excellent job on my manicure, suggested colours and gave me the best set I’ve had in a very long time!
She went as far as staying longer after her shift to make sure I get the manicure I wanted because it was my birthday!
Cannot recommend her enough and will come back to see her and the rest of the lovely team very soon!
14. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Townhouse
Hey there, thank you so much for your lovely words about Townhouse, we really do appreciate you. Hopefully, we will see you again soon! Love, Team T x
Smiling welcome and acknowledgement
Smiling welcome and acknowledgement. Interactive sessions not just being done to, asking how things feel and look. I even had the colour of my polish demonstrated on one of the staff to show me what the colour would look like which helped me decide on the colour polish I wanted. I received a friendly and professional service overall. Can't wait for next time 💅👍🏼
14. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Townhouse
Hey there, thank you so much for your lovely words about Townhouse, we really do appreciate you. Hopefully, we will see you again soon! Love, Team T x
My Luxury Mani/Pedi today with Kitty…
My Luxury Mani/Pedi today with Kitty was just gorgeous, my feet and hands feel so soft and nails look beautiful. Fantastic service and attention to detail, beautiful setting and super lovely team. Thank you 🤍
14. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Townhouse
Hey there, thank you so much for your lovely words about Townhouse, we really do appreciate you. Hopefully, we will see you again soon! Love, Team T x
Alannah was fabulous
Alannah was fabulous. She was super careful and great attention to detail. Loved the service. 10/10 would recommend this place.
13. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Townhouse
Hey there, thank you so much for your lovely words about Townhouse, we really do appreciate you. Hopefully, we will see you again soon! Love, Team T x
Very good pedicure
Very good pedicure, Elsie was very attendant and provided an excellent service. However, for just one appointment I have received a total of 9 emails which is ridiculous.
9. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Townhouse
Hey there, thank you so much for your lovely words about Townhouse, we really do appreciate you. Hopefully, we will see you again soon! Love, Team T x
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