After a recent family bereavement, dealing with customer service was the absolute last thing our family wanted to do. However, Jo and Cienne from the Tommee Tippee Parent Care Specialist team were an... Näytä lisää
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Katso, mitä arvostelun kirjoittajat sanovat
I raised a ticket on sunday (closed) about an issue with a product. I received a prompt reply first thing today (Monday). I was asked a few questions as standard i would say and had to give my detail... Näytä lisää
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Tommee Tippee has been an absolute lifesaver for our family. We use the Perfect Prep machine, bottles and dummies, and they’ve helped us through the newborn trenches massively. Honestly, these a... Näytä lisää
Brilliant service off Jo from Tommee Tippee. Contacted via Facebook with a query regarding a replacement filter for a product - I was just needed advice on this, but not only did Jo advise, she also... Näytä lisää
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Yrityksen tiedot
Yrityksen kirjoittama
Tommee Tippee® was founded over half a century ago, born from a mission to make everyday life easier for parents around the world. Today, we are still as committed to that original goal as we were back in 1965. We strive to create innovative and stylish products, championing everything it takes to be a parent. At feed time, mealtime, change time and sleep time. Making things easier when we can, always listening, creating, and inventing. It’s no wonder we’re loved by babies and recommended by generations of parents.
Yhteystiedot
Mayborn House, Balliol Business Park, Benton Lane, , NE12 8EW, Newcastle Upon-Tyne, Yhdistynyt kuningaskunta
- 08085 97 98 99
- tommeetippee.com/en-gb
4,5
Erinomainen
12 t. arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
Trustpilotissa on kyse ihmisistä. Tämä yritys voi käyttää lisäksi tekoälyavusteista työkaluamme, joka auttaa vastausten laatimisessa.
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Prep Go machine does not work properly
Prep Go machine does not work properly, there are constant issues with it being too warm and therefore not functioning or it only gives the hotshot and not cold shot.
Customer care team also refused to help!
I would never recommend this machine to anyone.
8. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Tommee Tippee UK
Hello Camilla,
Thank you for taking the time to leave some feedback.
We would kindly like to make you aware that the Perfect Prep Machine's have a built-in safety feature designed to prevent water from dispensing at a temperature that may be too hot for your baby’s feed. During warmer months, this can flag up more often. The Perfect Prep will only operate if the internal temperatures or water temperature are between 5°C-28°C
We also recommend that you keep the Perfect Prep Machine away from sunlight and warm appliances ensuring that the machine works to its best capacity.
I appreciate being a busy parent it is not always easy to keep in contact, however we can see that you are currently in contact with the parentcare specialist team. Please be rest assured we will do our very best to get all your concerns resolved as quickly as possible.
Best wishes.
Tommee Tippee.
Excellent Customer Service
We received a Baby Healthcare Kit as a gift for our new born and the thermometer wasn’t working. I received a quick and friendly email reply. All I had to do was send a short video of the problem and the team organised a new kit for me due to the fault.
Great service!
8. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Tommee Tippee UK
Hello Nicola,
Thank you for taking the time to leave a review.
We are sorry that the thermometer was not working as it should have, but are happy that the team were able to assist you so quickly.
If you require any further assistance in the future, please don't hesitate to reach out.
Warm wishes.
Tommee Tippee.
Very good Costumer Service
Debbie was very understanding and helpful with my query and resolved it very easily.
8. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Tommee Tippee UK
Hello Sian,
Thank you for your feedback.
We are delighted to hear Debbie easily resolved your query, and you found her helpful and understanding.
We greatly appreciate you taking the time to leave your feedback and will make sure your kind words are passed along to her.
Best wishes
Tommee Tippee
Good customer service
Contacted TT about a replacement piece for a sippy cup. They don't stock the replacement piece so Elliot helped get me sorted with a new cup. Many thanks.
8. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Tommee Tippee UK
Hello La da,
Thank you so much for taking the time to leave a review, we will be sure to pass that on to Elliot.
If you require any further assistance in the future, please don't hesitate to reach out.
Warm wishes.
Tommee Tippee.
Martin from tommee tippee was…
Martin from tommee tippee was absolutely amazing! I love this brand and the customer service! Thanks you tommee tippee
7. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Tommee Tippee UK
Hello Shaye,
Thank you for taking the time to leave a review.
We are very happy to hear Martin was amazing as well as loving our brand.
We hope you continue to use our products.
Kind regards,
Tommee Tippee.
Defected Product Replacement - Great Customer Service
I contacted TT UK after experience a defect with one of their products. The team, specifically Martin, Nick, and Cienna, were excellent in diagnosing the issue and then offering a replacement product when a fix couldn’t be found. Top notch customer service and easily handled via email, which is always my preferred! Thank you.
7. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Tommee Tippee UK
Hello Tomico,
Thank you for taking the time to leave a review.
We are very happy to hear Martin, Nick and Cienna ere excellent and provided top notch customer service.
We will be sure to pass this on to them, we hope you continue to use our products.
Wishing you all the best,
Tommee Tippee.
Had an issue with a product was dealt…
Had an issue with a product was dealt with very quickly and efficiently
7. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Tommee Tippee UK
Hi Orla,
Thank you for taking the time to leave a review of your experience with our Parent-care Specialists.
We are so pleased to hear how quick and efficient the team were in assiating with your query.
Best wishes,
Tommee Tippee
Jo from customer service was amazing
Jo from customer service was amazing! Very helpful and sorted out my problem straight away! Lovely lady
7. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Tommee Tippee UK
Hi Bethany,
Thank you for taking the time to leave a review of your experience with Jo.
Its great to hear how helpful she was when assisting with your query and resolving everything right away!
Best wishes,
Tommee Tippee
I contacted tommee tipper regarding an…
I contacted tommee tipper regarding an issue that appeared with my portable feed maker. They responded very quickly just needing proof of purchase and some questions answered regarding the product. And very quickly sent me out a replacement order. Martin and Thomas dealt with the complaint & both did an excellent job. Thank you very much
7. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Tommee Tippee UK
Hello Naomi.
Thank you for taking the time to leave your feedback.
We are sorry to hear that an issue appeared with your portable feed maker, we understand how inconvenient this would have been for you and little one.
We are so thrilled to hear that our parentcare specialist Martin and Thomas were available to quickly offer their help and get the issue resolved for you.
We will certainly be passing your kind words on.
If you require any further assistance in the future, please don't hesitate to reach out.
Warm wishes.
Tommee Tippee.
Great customer service experience when…
Great customer service experience when sorting a faulty product.
7. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Tommee Tippee UK
Hello Lauren.
Thank you for taking the time to leave your feedback.
We are delighted to hear you received great customer service and your issue was resolved. We will certainly pass your kind words onto the team.
Warm wishes.
Tommee Tippee.
Absolutely incredible customer service
Absolutely incredible customer service. Spoke with Debbie this morning who was so helpful and accommodating. Highly recommend Tommee Tippee because their customer service is second to none. Thank you again Debbie
7. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Tommee Tippee UK
Hello Sally.
Thank you for taking the time to leave your feedback.
We are so thrilled to hear our parentcare specialist Debbie was very helpful and accommodating and was able to help resolve your query.
It is lovely to hear you would highly recommend our customer service.
We will certainly be passing your kind words on.
If you require any further assistance in the future, please don't hesitate to reach out.
Warm wishes.
Tommee Tippeee.
Excellent Customer Service
Excellent products.
Spoke to Elliot, a Live Agent, who was able to assist me with a query and source some replacement bits I needed for feeding. Very quick, polite and professional service, and was able to help out without any complications. Great example of customer service.
7. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Tommee Tippee UK
Hello Shines.
Thank you for taking the time to leave your review.
We are thrilled to hear our parentcare specialist Elliot was on hand to offer a polite and professional service and to solve your query quickly and without any complications.
We will certainly be passing your kind words on.
If you require any further assistance, please don't hesitate to reach out.
Warm wishes.
Tommee Tippee.
The customer support agent Morgan was…
The customer support agent Morgan was very helpful and quick on reply
4. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Tommee Tippee UK
Hello Zane.
Thank you for taking the time to leave your review.
We are delighted to hear that Morgan was very helpful and quick with their response time.
We will certainly be passing your kind words on.
If you require any further assistance, please dont hesitate to reach out.
Warm wishes.
Tommee Tippee.don't
Vastaus yritykseltä Tommee Tippee UK
Hello Lynda.
Thank you for taking the time to leave your review.
We are thrilled to hear you received a speedy response, we hope your issue has now been resolved.
If you require any further assistance, please don't hesitate to reach out.
Warm wishes.
Tommee Tippee.
Me han ayudado a resolver un problema
Me han ayudado a resolver un problema. Muy pendientes de que se resolviera. Mención especial a Elliot! Gracias.
4. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Tommee Tippee UK
Hi Noelia,
Thank you for taking the time to leave a review of your experience with Elliot.
It's great to hear that he was very attentive when helping with resolving your query.
Best wishes,
Tommee Tippee
Our steriliser tripped our electrics…
Our steriliser tripped our electrics and would not work so I contacted TT parent care to see if they could help. In one quick phone call, with no wait time to get through, I spoke to a lovely advisor named Beth who asked me a few questions and advised she would send me an email for me to send some photos across of the heat plate. The email came through swiftly and described exactly what I needed to provide. Fast forward to the response email, Beth confirmed they would send out a new replacement machine! I am over the moon with the quickness in sorting this, thank you so much Beth for making the process so smooth and easy!
4. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Tommee Tippee UK
Hi Chloe,
Thank you for taking the time to leave a review of your experience with Beth.
It's wonderful to hear how efficient and lovely she was when helping with your query about your steriliser. We are so glad to hear this was all resolved!
Best wishes,
Tommee Tippee
Parent care specialist
Debbie and Beth from the customer service department were absolutely brilliant in helping with me when I contacted, thank you so much ladies for everything!
Quick responding and very helpful
4. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Tommee Tippee UK
Hi Ffion,
Thank you for taking time to leave your review.
We're always pleased to hear that our Parent-Care Specialists were able to help resolve your issue so quickly and leave you with such a good impression.
We will be sure to pass along your kind words to both Debbie and Beth.
Please do not hesitate to get back in contact should you ever need any future support.
Warmest Wishes,
Tommee Tippee.
The best brand
The best brand !
Love all of the items they have
Good prices for the high quality of the items
The prep pro machine was recommended so I got it in the new stone colour and it’s actually beautiful as well as practical
Customer service is really good with English speaking staff which is perfect and definitely appreciated
Fast delivery
The majority of products are available in stock
7. toukokuuta 2026
Vastaus yritykseltä Tommee Tippee UK
Hi Stacey,
Thank you for taking the time to leave a postiive review of your experience with us.
We are so pleased to hear you loved the items you got and found it easy to communicate with our Parent-care Specialists.
Best wishes,
Tommee Tippee
Their support was great and they very…
Their support was great and they very quickly and efficiently responded. Perfect service, couldn’t have asked more.
4. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Tommee Tippee UK
Hi Nils,
We're so glad to hear that you had such a positive experience with our team!
Here at Tommee Tippee, we always want to do the best for our customers, so hearing that you had perfect service from them is exactly what we strive for.
Warmest Regards,
Tommee Tippee
Great Customer Service by Susie
We have a faulty Prep Go Portable Formula Feed Maker, contacted Customer Services via telephone on 4th September 2026, spoke to a lady called Susie. Susie was very professional, efficient and friendly. I explained the problem we have been having with the star flashing red on the lid, Susie asked a few details on how we have been maintaining the product. Provided proof of purchase and a video of the fault via email. Within 20 minutes of my call a replacement product has been ordered and on its way to us. Appreciate Susie's help and efficiency in resolving our problem. Thank you!
4. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Tommee Tippee UK
Hi Anya,
Thank you for taking the time to leave this wonderful review for us.
We are so happy to hear that Susie was professional, friendly and efficient and that she was able to quickly resolve your issue.
We will make sure that your kind words are passed along to her.
Best wishes,
Tommee Tippee
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