After a recent family bereavement, dealing with customer service was the absolute last thing our family wanted to do. However, Jo and Cienne from the Tommee Tippee Parent Care Specialist team were an... Näytä lisää
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I raised a ticket on sunday (closed) about an issue with a product. I received a prompt reply first thing today (Monday). I was asked a few questions as standard i would say and had to give my detail... Näytä lisää
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Brilliant service off Jo from Tommee Tippee. Contacted via Facebook with a query regarding a replacement filter for a product - I was just needed advice on this, but not only did Jo advise, she also... Näytä lisää
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Contacted tommee tippee regarding an issue with my PrepGo bottle they reply very quickly asking for some simple information I sent this back and again they very quickly processed a new one to be shipp... Näytä lisää
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Tommee Tippee® was founded over half a century ago, born from a mission to make everyday life easier for parents around the world. Today, we are still as committed to that original goal as we were back in 1965. We strive to create innovative and stylish products, championing everything it takes to be a parent. At feed time, mealtime, change time and sleep time. Making things easier when we can, always listening, creating, and inventing. It’s no wonder we’re loved by babies and recommended by generations of parents.
Yhteystiedot
Mayborn House, Balliol Business Park, Benton Lane, , NE12 8EW, Newcastle Upon-Tyne, Yhdistynyt kuningaskunta
- 08085 97 98 99
- tommeetippee.com/en-gb
4,5
Erinomainen
12 t. arvostelua
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Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
That is wonderful
That is wonderful. They are very kind and generous, and I truly appreciate this brand. The customer service is excellent.
22. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Tommee Tippee UK
Hi Yelitzabeth,
Thank you for taking the time to leave some lovely feedback!
We're delighted to hear how satisfied you are with the service provided by our Parentcare Specialists and we could not be happier to hear how highly you rate us as a brand. We're thrilled that your experience has been excellent and that your query has been resolved swiftly with kindness and generosity.
We hope you continue to love our products as much as we do!
Wishing you all the best,
Tommee Tippee
Customer Service 5*
Beverley was a huge help to me after my initial product turned faulty, she arranged for a replacement to be sent out. Upon arrival, the delivery person took a picture of the box as it was extremely damaged/bashed. Unfortunately the item inside is damaged and we have the same issue again. Beverley as arranged for another item to be sent out and added some extras as a goodwill gesture - fantastic customer service which will definitely make me return and buy again. Thank you!
22. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Tommee Tippee UK
Hello Laura,
Thank you for your feedback.
We're so sorry to hear your replacement arrived damaged, but we're also thrilled that Beverley quickly resolved the matter for you again.
It is wonderful to read your review, how pleased you are with the service you received and that you intend on trying more of our products.
We greatly appreciate you taking the time to leave feedback from your experience and shall ensure your kind words are passed on to Beverley.
Best wishes
Tommee Tippee
Helpful, quick response, easy
Ordering was easy and went amazing and the dispatch was quick and was kept updated throughout. Through no fault of Tommee Tippees i had an issue with delivery but spoke to Antony at their customer care and he resolved the issues ASAP for me - responses was almost instant, he was honest, helpful and overall lovely. Some of the best customer service i have received in a while - would recommend.
22. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Tommee Tippee UK
Hi there,
Thank you for taking the time to leave some feedback!
We're pleased to hear that you found our Parentcare Specialist, Antony to be thorough and helpful when supporting you with your query and we're thrilled to hear how satisfied you are with the service provided.
We're very happy to hear that your issue has been resolved and hope your delivery arrives soon.
Kind Regards,
Tommee Tippee
Customer service agent was thorough and…
Customer service agent was thorough and helpful, unfortunately I will be left without a product while my faulty one is sent for review however not company fault as I purchased via third party
22. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Tommee Tippee UK
Hi Annon,
Thank you for taking the time to leave some feedback!
We're pleased to hear that you found our Parentcare Specialists to be thorough and helpful when supporting you with your query and we're thrilled to hear how satisfied you are with the service provided.
We can certainly understand your disappointment while you are without your machine during our team's assessments and we would like you to know that we are here to support you through this process. We're happy to help in any way that we can during this time and we can assure you that we will be in communication with you throughout this matter.
We really appreciate your time and efforts and we aim to be in touch with you soon.
Kind Regards,
Tommee Tippee
Replies fast
Replies fast. Able to order what i needed for my breastpump.
22. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Tommee Tippee UK
Hello Irene,
Thank you for your feedback.
We're so glad you're happy with our service and were able to get the parts you needed.
Please do feel free to reach out should you ever need any more parts or further assistance in future.
Best wishes,
Tommee Tippee
Anthony- Parent-Care Specialist
Anthony- Parent-Care Specialist
Really helpful. Amended my order so I could have the full offer from the website.
Quick response and kept me up to date throughout.
22. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Tommee Tippee UK
Hello Amy,
Thank you so much for the lovely postive 5 star review about your recent interaction with us.
I am so pleased to hear that Antony was able to help you to make sure that you will recieve everything from your order.
We are pleased to hear that that you had a quick response and was kept upto date throughout the interaction.
This will be fedback to Antony who will be very happy for the feedback.
Warmest Regards.
Tommee Tippee.
Absolutely amazing customer service
Absolutely amazing customer service, contacted them through Facebook messenger and my query was dealt with straight away by Cienna who was fantastic. Best customer service I have ever received by far!
21. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Tommee Tippee UK
Hi Sophie,
Thank you for your feedback.
We are delighted to hear that Cienna was able to assist you with your query and dealt with this straight away.
We will pass your kind words over to her.
We hope you continue to use our products and services in the future.
Best Wishes
Tommee Tippee
Brilliant service from Florence
Brilliant service from Florence
22. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Tommee Tippee UK
Hi Elise,
Thank you for your feedback.
We are delighted to hear that Florence was able to assist you with your query.
We pass your kind words over to her.
We hope you continue to use our products and services in the future.
Best Wishes
Tommee Tippee
Great customer service
Great customer service. We use so many tommee tippee products daily
21. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Tommee Tippee UK
Hi Lauren,
Thank you for leaving a review of your experience with our Parent-care Specialists.
We are so happy to hear they provided great service and you love so many of our products!
Best wishes,
Tommee Tippee
Great product and customer service
I like the glass bottle products and also received great customer service. My query was handled by Florence, Tom and Martin who dealt with it in a friendly, professional and timely manner.
18. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Tommee Tippee UK
Hi,
Thank you for taking the time to leave a review of your experience with Florence, Tom and Martin.
We are so pleased to hear they were all friendly when assisting with your query and get everything resolved in a timely manner for you.
Best wishes,
Tommee Tippee
Fantastic customer service!
Fantastic customer service!! A small issue which was rectified really quickly.
21. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Tommee Tippee UK
Hi there,
Thank you for taking the time to share some feedback.
We're thrilled to hear how satisfied you are with the service provided to you and we could not be happier to hear this! We're pleased to hear that your query was resolved swiftly and that you are delighted with the experience you have had with our Parentcare Specialists.
If you ever need any further assistance, please do not hesitate to reach out to us!
Wishing you all the best,
Tommee Tippee
Excellent help from Susie today
Excellent help from Susie today, sorted our issue within minutes.
21. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Tommee Tippee UK
Hello Alan,
Thank you so much for the 5 star Trustpilot review.
We are so pleased to hear that you are very pleased with the service provided by Susie.
We appreciate the comments about how great the service was and how this was dealt with quickly.
Kindest Regards.
Tommee Tippee.
I have a problem with the bottles I…
I have a problem with the bottles I purchased and Thomas who I spoke to online was nothing short of amazing thank you so much for sorting this for me
21. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Tommee Tippee UK
Hi Megan,
Thank you for taking the time to leave a review of your experience with Thomas.
We are so pleased to hear how amazong he was when helping out with your bottles.
Best wishes,
Tommee Tippee
If I could give six stars, I would! ⭐⭐⭐⭐⭐⭐
If I could give six stars, I genuinely would!
Our Tommee Tippee Perfect Prep machine jug accidentally fell and broke on a Sunday evening, including the lid. This meant it was no longer safe to use to prepare milk for our daughter, which understandably left us feeling stressed and worried about what we were going to do, especially as we couldn’t find any replacement parts online.
Late that evening, I contacted Tommee Tippee through their AI chat service, explained the situation, and a support ticket was raised and passed to the relevant team.
Then, at 8.30am on Monday morning, I received a message from Patient Care Specialist, Antony, who immediately reassured me that he would do his best to help. He asked for a few details about our Perfect Prep machine, including the model and batch number, which I provided straight away.
Antony came back promptly and, as a gesture of goodwill, offered to arrange a replacement jug and lid completely free of charge, an item that would normally cost around £20.
I then received an official order confirmation from Tommee Tippee confirming that the replacement would be delivered within 3–5 days.
And the best part? All of this was sorted by 11am on Monday morning! From initially contacting them late on Sunday evening to having a solution in place just a few hours later.
Antony was absolutely fantastic throughout. He was genuinely keen to help, communicated promptly and, most importantly, took ownership of the issue and found a solution that gave us real peace of mind. As parents, being able to safely prepare our daughter’s milk is obviously incredibly important, so his help genuinely made a stressful situation so much easier.
If Antony is an example of the level of customer service Tommee Tippee provides across the wider team, then they really do have an outstanding customer care team.
A huge thank you to Antony and Tommee Tippee, you’ve gone above and beyond! 👏
21. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Tommee Tippee UK
Hi Hafy,
Thank you very much for taking the time to leave such a positive review for our Parentcare Specialist Antony 🙂 We will be sure to pass on your kind words.
It is great to hear that the service you received not only met, but potentially exceeded your expectations and made a stressful situation easier.
We hope you continue to have positive interactions with us moving forward.
Best Wishes
Tommee Tippee
The speed of response and resolution…
The speed of response and resolution from the parent care team was nothing short of exceptional.
Our single hand pump didn't not fit and the team promptly dispatched additional horns to fit the device for my wife.
Fantastic service, thank you Beverley and Florence.
21. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Tommee Tippee UK
Hello.
Thank you for taking the time to leave your feedback.
We are thrilled to hear you received exceptional customer service from our parentcare specialists Beverley and Florence, and they were able to fully assist with your query and send out additional horns for your device.
We fully understand how important these parts are so you will be able to continue with your feeding journey.
We will certainly be passing your kind words on.
If you require any further assistance in the future, please don't hesitate to reach out.
Warm wishes.
Tommee Tippee.
AI is incredibly annoying
The bot kept providing me with “null” ticket reference for my query. And then forgot the whole chat (several times).
What an absolute waste of time.
It seemed to understand everything excellent, and would’ve been great. But it just couldn’t actually finish the task, but thought it did.
20. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Tommee Tippee UK
Hi Neil
Thank you for taking the time to leave us this feedback.
We are sorry to hear that you experienced this issue with our chatbot and completely understand how frustrating this must have been for you.
We are constantly looking to improve our service and your feedback will go a long way to fix any issues you were facing with our chatbot to avoid this from happening again.
One of our Parent Care Specialists has reached out to you via email so we can help you, and we hope to hear back from you soon.
Your perfect prep pro machine is shit
Your perfect prep pro machine is shit. It’s a waste of £200. I bought one yesterday and after multiple attempts I still haven’t made 1 bottle because of the ‘ cold tap water being too warm’ warning. I’ve tried cold water from the fridge and tried adding a bloody ice cube! What kind of machine needs an ice cube to work! If it’s incapable of making a bottle from cold tap water it needs recalling and fixing. I’ve read some comments on ‘It’s for safety’ but it should have some kind of programming to make it work properly. Really disappointing and an awful purchase. I’ll be looking at getting a refund for this shit machine. All the complaints for this machine are valid… what an awful experience
20. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Tommee Tippee UK
Hi Nadia,
Thank you for taking the time to leave us this feedback for our Perfect Prep Pro.
We are sorry to hear that you have been facing this issue with the machine, and we can only imagine how frustrating this must be for you.
The temperature warning you are experiencing is a built-in safety feature to prevent a feed being dispensed that could be potentially unsafe for little one, Still we understand that you have purchased the machine for convenience when making a feed, and it has been making life that much harder.
We have requested your email on Trust pilot so that we can support you further with this but in the meantime you can contact us at https://www.tommeetippee.com/en-gb/pages/contact-us
We hope to hear from you soon.
Bad customer service
Bad customer service, bad choice of delivery company to deliver products, bad return process- need to print labels ( for gods sake its 2026 why printer is still required) and no collection available for large items available. Absolute non sense. Do not recommend
19. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Tommee Tippee UK
Hi Liza,
Thank you for taking the time to leave this review. We appreciate all feedback provided to us.
We understand how frustrating it can be when you are not happy with a product and wish to return it, but there is not a clear path on how to do so.
We would like to support you further with this but have been unable to obtain your email from Trustpilot, Please contact us at https://www.tommeetippee.com/en-gb/pages/contact-us
We hope to hear from you soon.
Martin on the customer service live…
Martin on the customer service live chat helped me tonight. He was responsive, communicative, really polite and helpful. Knew exactly what I wanted from the photo I sent and helped me to the best of his ability, even though our pump is a few years old and now discontinued. Thankyou so much :)
18. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Tommee Tippee UK
Hello Jess,
Thank you for taking the time to leave a review, it is very much appreciated.
We are very happy to hear Marting was responsive, communicative, polite and helpful as well as helping you to the best of his ability.
We will be sure to feed this back to Martin.
We hope you continue to use our products.
Best wishes.
Tommee Tippee.
Customer service is excellent
Customer service is excellent! Jo was so helpful. The electric nail file is totally worth the money!
18. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Tommee Tippee UK
Hi Olivia,
Thank you for taking the time to leave a review of your experience with Jo.
We are so pleased to hear how helpful she was when helping with your query about your Electric Nail File.
Best wishes,
Tommee Tippee
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