After a recent family bereavement, dealing with customer service was the absolute last thing our family wanted to do. However, Jo and Cienne from the Tommee Tippee Parent Care Specialist team were an... Näytä lisää
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I raised a ticket on sunday (closed) about an issue with a product. I received a prompt reply first thing today (Monday). I was asked a few questions as standard i would say and had to give my detail... Näytä lisää
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Brilliant service off Jo from Tommee Tippee. Contacted via Facebook with a query regarding a replacement filter for a product - I was just needed advice on this, but not only did Jo advise, she also... Näytä lisää
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Contacted tommee tippee regarding an issue with my PrepGo bottle they reply very quickly asking for some simple information I sent this back and again they very quickly processed a new one to be shipp... Näytä lisää
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Yrityksen tiedot
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Tommee Tippee® was founded over half a century ago, born from a mission to make everyday life easier for parents around the world. Today, we are still as committed to that original goal as we were back in 1965. We strive to create innovative and stylish products, championing everything it takes to be a parent. At feed time, mealtime, change time and sleep time. Making things easier when we can, always listening, creating, and inventing. It’s no wonder we’re loved by babies and recommended by generations of parents.
Yhteystiedot
Mayborn House, Balliol Business Park, Benton Lane, , NE12 8EW, Newcastle Upon-Tyne, Yhdistynyt kuningaskunta
- 08085 97 98 99
- tommeetippee.com/en-gb
4,5
Erinomainen
12 t. arvostelua
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Vastaus yritykseltä Tommee Tippee UK
Hello Sallyanne,
Thank you for taking the time to leave a review, it is very much appreciated.
We are happy to hear you received excellent customer service.
We hope you continue to use our products in the future.
Wishing you all the best,
Tommee Tippee.
Contacted Tommee Tippee Live Chat
Contacted Tommee Tippee through the online chat system due to a product failing after 4 weeks use. I spoke with 'Martin' who dealt with my issue promptly and thankfully I have a replacement product on its way to me. Thank you 'Martin'.
25. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Tommee Tippee UK
Hello Katie.
Thank you for taking the time to leave your feedback.
We are very sorry to hear you experienced an issue with one of our products after only using for 4 weeks, we completely understand how inconvenient this would have been.
We are thrilled to hear that our parentcare specialist Martin was on hand to deal with the issue and offer a replacement.
We will certainly be passing your kind words on.
If you require any further assistance in the future, please don't hesitate to reach out.
Warm wishes.
Tommee Tippee.
Your perfect prep pro machine is awful
Your perfect prep pro machine is awful. I bought one few weeks ago have been having issues since day 1. Your customer service is even worse. You claim it’s because of water temperature (not true) or descaling (impossible as it’s brand new). Waste of money.
24. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Tommee Tippee UK
Hi there,
Thank you for taking the time to leave some feedback on your recent experience with your Perfect Prep machine and the Parent-Care Specialists.
We're sorry to hear that you are dissatisfied with your PerfectPrep machine and we can understand how frustrating this can be. This is part of a safety feature on our Prep's to ensure that the feed dispensed is within our expected temperatures and safe for little one. This can be rectified by following our tips on our Product Support and Prepology pages: https://www.tommeetippee.com/en-gb/pages/perfect-prep-explained
It was explained that we would need to bring the unit in for assessment so we could check the performance of the machine in line with our product specifications. If a product does not pass our checks and is not in line with our expectations of intended use and performance, or a fault has developed then this would be unfit for purpose.
We can see that you are still in communication with the Parent-Care team and working towards a resolution.
Kind Regards,
Tommee Tippee
We had a malfunction with the cooling…
We had a malfunction with the cooling flask and had a chat with an agent with Tommetippee uk and they quickly assisted us and even sent us a new one
15. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Tommee Tippee UK
Hi Eric,
Thank you for taking the time to leave a review of your experience with out Parent-care Specialists.
We are so pleased to hear they were able to help you out and offered a replacement flask.
Best wishes,
Tommee Tippee
I was genuinely impressed by how…
I was genuinely impressed by how quickly and thoughtfully the Parent-Care Team responded to my enquiries. Sophie, Jo and Antony were all very kind, professional and helpful throughout the communication.
Although my enquiry was related to finding the appropriate contact within the company for an innovation proposal rather than a typical parent-care enquiry, each of them still made an effort to guide me in the right direction. I truly appreciate the time and effort they put into helping me, even though connecting inventors with the relevant departments is not the primary responsibility of the Parent-Care Team.
One small suggestion would be to make the connection between different departments within the company even stronger, particularly so that enquiries such as mine can be redirected to the appropriate team more quickly. This is not a criticism of the Parent-Care Team at all—their role is to support parents and caregivers, and they did an excellent job within that role. I simply believe that a stronger internal connection could make the experience even more efficient for people who need to reach another department.
Overall, I was genuinely impressed by the kindness, responsiveness and willingness to help shown by Sophie, Jo and Antony. Their effort made a very positive impression on me, and I am sincerely grateful for their support.
24. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Tommee Tippee UK
Thank you very much for the kind words, we absolutely will look into improving the connections between the various teams and are always willing to listen to any advice from the outside, we hope that you were able to find everything you needed with ease,
We will absolutely pass on the kind words to the team who are always grateful to hear that their work is appreciated,
Warm Wishes
Tommee Tippee
I had a wonderful experience
I had a wonderful experience with Tommee Tippee’s customer service team, especially Florence and Jo. Both were incredibly helpful, kind, and professional throughout the process of resolving my shipment issue.
Their prompt replies, continuous support, and genuine care made the entire experience so much easier. I truly appreciated how quickly they responded to my concerns and followed up to ensure everything was going smoothly.
A special thank you to Florence and Jo for going above and beyond to assist me. Your excellent customer service is truly appreciated! ❤
24. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Tommee Tippee UK
Hi Futtaim,
Thank you for taking the time to leave a lovely review of your experience with Florence and Jo,
It's wonderful to hear how helpful, kind and professional they both were when helping make sure you get your order!
Best wishes,
Tommee Tippee
Really good customer service!
Spoke to Debbie from customer service on the phone, she was absolutely lovely. It felt like she really cared and she gave advice to help on my query that worked! A real asset to the Tommee Tippee UK customer service team.
8. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Tommee Tippee UK
Hi There,
Thank you for contacting Tommee Tippee today,
We're pleased that you had such a positive experience with our Parent-Care Specialist Debbie, and we're glad that the advice given for your query was a big help!
Best wishes,
Tommee Tippee
Brilliant experience
Brilliant experience, I was dealing with their customer service team in replacing part of a perfect prep machine I was missing. I dealt with Harry and Antony, who went out of their way to help me. Both were very polite, and friendly. Replies were prompt! 10/10 experience.
23. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Tommee Tippee UK
Hi Summer,
Thank you for taking the time to leave some feedback.
We're thrilled to hear that you have had a brilliant experience with our Parentcare Specialists and we could not be happier to hear that your query has been resolved swiftly. We're pleased to hear how satisfied you are with how your query was handled and we're glad to hear we have been friendly and polite.
We hope you continue to love our products as much as we do!
Warm Wishes,
Tommee Tippee
Very quick and helpful at answering…
Very quick and helpful at answering some questions I had about a training cup. Harry was extremely polite and helpful.
23. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Tommee Tippee UK
Hi Natasha,
Thank you for taking the time to leave some feedback!
We're over the moon to hear how satisfied you are with the level of service you have received from our Parentcare Specialists and we're delighted that we have been of support. We're thrilled to hear that you found us to be quick and helpful with your query, and we hope you continue to love our products as much as we do!
Wishing you all the best,
Tommee Tippee
Tommee tippee prep machine leaks
Tommee tippee prep machine leaks and the water temp sensor doesn't work with even room temp water
Avoid at all costs
The customer service team are awful and not helpful
22. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Tommee Tippee UK
Hi Adam,
We are so sorry you've not liked your Perfect Prep because you've had trouble with it leaking and the temperature warning.
The temperature warning is something that can happen during warmer periods but you can manage this by using cold water straight from the tap, or you can keep it cooler by popping the jug in the fridge between uses and taking it out around 20 minutes before feeding time.
It looks like we've sent you an email this afternoon to try and offer a solution to this and we're just waiting to hear back from you. We'd really appreciate it if you could email us back so we can get everything resolved.
We'll look forward to hearing from you.
Best wishes,
Tommee Tippee
Susie was excellent
Susie was excellent. Call was answered very quickly and my issue was discussed and resolved within minutes with no issue at all! Can’t fault her service at all
23. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Tommee Tippee UK
Hi Florence,
Thank you for taking the time to leave a review of your experience with Susie.
It's wonderful to hear that she was excellent when assisting with your query!
Best wishes,
Tommee Tippee
I received customer support from…
I received customer support from Debbie. She was super helpful in helping me order some new replacement parts for my tommie tippie bottles, massively appreciated.
23. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Tommee Tippee UK
Hi Jack,
Thank you for taking the time to leave a review of your experience with Debbie.
We are so pleased to hear how helpful she was in getting you some new parts for your bottles.
Best wishes,
Tommee Tippee
Good customer service
Did take a few days for product to arrive but had very prompt replies from Debbie and Nicholas when I emailed customer service. Also liked that the product arrived with minimal packaging.
16. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Tommee Tippee UK
Thank you very much for the kind words, we at Tommee Tippee take pride in our customer service team, and I am glad to hear that the product arrived with you after some swift responses from Debbie and Nicholas,
We hope you continue to enjoy your Tommee Tippee product,
Warm Wishes,
Tommee Tippee
Excellent customer service from Debbie…
Excellent customer service from Debbie and Mark; clear communication and quick resolutions to my issue.
23. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Tommee Tippee UK
Hello Kathryn,
Thank you so much for the really nice 5 star Trustpilot review.
We are so pleased that Martin & Debbie were able to help you with your issue.
Thank you so much for the comments made about clear the communication and being quick to resolve the issue.
The feedback was really appreciated and both Debbie and Martin will be pleased to hear about this.
Kindest Regards.
Tommee Tippee.
Beverley and Honorine great help !
Beverley and Honorine both have been so helpful in sorting out my concerns with a damaged item, super quick email reply’s and taking everything into account. Thank you for all your help
23. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Tommee Tippee UK
Hello Amy,
Thank you for taking the time to leave a review of your experience with Beverley and Honorine. We are thrilled to hear they quickly resolved the issue with your damaged item and shall ensure your feedback is passed on to them.
Best wishes
Tommee Tippee
Great customer service from Beverly…
Great customer service from Beverly went above and beyond!!!
23. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Tommee Tippee UK
Hello Sonny,
Thank you for leaving some feedback on your experience with Beverley. We are delighted to hear how happy you are with the service you received from her and shall ensure your kind words are passed on to her.
Best wishes,
Tommee Tippee
Incredible customer service
I honestly couldn't rate a company more and Antony who I dealt with was so helpful! I messaged on the chat as I was gifted the gro egg which has been really useful and the cable was damaged so wanted more info on the cable to replace it myself but he was so amazing that he asked a few questions and has sent out a replacement.. incredible customer service !
23. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Tommee Tippee UK
Hi,
Thank you for taking the time to leave a review of your experience with Antony.
We are so pleased to hear how helpful he was when helping with your Gro Egg and replacing the cable for you!
Best wishes,
Tommee Tippee
Izzy
Izzy, was a tremendous help! she was knowledgeable, respectful, efficient.
I had a wonderful experience talking her!
thank you Izzy!
23. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Tommee Tippee UK
Hello Caitlin,
Thank you so much for the really lovely review about your interaction with Izzy,
We are so please to hear that you found Izzy, was really helpfull as well knowledgeable at the same time was respectful and was efficient making sure your query was dealt with.
Your comments about being a wonder experience speaking to Izzy will be fedback to her, which she will be delighted to hear.
We wish you all the best.
Tommee Tippee.
Very helpful when i needed replacement…
Very helpful when i needed replacement straws for her sipping cup. My daughter loves their stuff and binkys!
22. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Tommee Tippee UK
Hi Gabriele,
Thank you for taking the time to leave a review of your experience with us.
It's wonderful to hear how helpful our Parent-Care Specialists were when getting you some new straws for you cups.
We're so happy to hear your little one loves these and our Soothers!
Best wishes,
Tommee Tippee
Brilliant Customer service.
22. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Tommee Tippee UK
Hi Liaqat,
Thank you for taking the time to leave a review of your experience with our Parent-Care Specialists.
We are so pleased to hear they offered brilliant service.
Best wishes,
Tommee Tippee
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