Tlscontact Arvostelua 

very good thank You

I have now been to attempt to get a German visa three times. Each time more documents are needed. Each time l have problems with their website. Firstly it doesn’t work on a smart phone (in 2026)??? Secondly l can’t even login (the system won’t send me a reset for a password)… it’s driving me insane.. why is it so dam complicated..? And l haven’t even got to Germany yet?!?!?!

I recently attended the TLScontact Manchester centre for an appointment and was impressed by the speed and efficiency of the overall process. The procedure itself was well organised, and I appreciated how quickly everything was handled.
However, I would like to raise a concern regarding the customer service and manner of communication from some members of staff.
When we entered the centre, a gentleman greeted us and asked about the timing of our appointment. We were then directed to queue at reception for the initial checks. Unfortunately, I noticed that the general manner in which customers were spoken to by some members of staff was not particularly welcoming or courteous.
For example, a couple entered the centre together, and the gentleman at the entrance asked whether both of them had appointments. When they explained that only the gentleman had an appointment, the staff member turned to the lady and said, "You get out." I found this wording quite abrupt and inappropriate, particularly in a customer-facing environment. A more courteous way of communicating the same information would have been something such as, "I'm afraid only applicants with appointments are permitted inside, so you'll need to wait outside."
I also noticed that, more generally, several members of staff did not greet customers or acknowledge them when they approached the desk. While I appreciate that staff work in a busy environment and deal with a large number of applicants each day, basic courtesy and respectful communication make a significant difference to the customer experience.
Applicants attend the centre because they are using and paying for a service, and many may already feel anxious or stressed about their visa applications. For that reason, I believe customers should be treated with patience, dignity and professionalism throughout the process.
I would therefore encourage TLScontact to provide appropriate customer-service training and remind staff of the importance of polite and respectful communication with applicants.
I would like to emphasise that my comments are specifically about the manner of communication and customer service, rather than the efficiency of the process itself, which I found to be very good.
I hope this feedback will be taken constructively and used to improve the experience for future applicants.

Absolute nightmare service. Avoid at all costs if you have an urgent situation.TLScontact assigned my appointment to the completely wrong application center. Since finding out, I have spent the last seven days continuously calling and emailing their customer support team to get this error canceled and fixed. Absolutely nothing has been done.We are facing an incredibly urgent situation, and the staff at TLScontact act with complete indifference. It feels like they simply do not care about the real-world impact their administrative errors have on people's lives and travel plans. Seven days of silence and zero resolution for a mistake they made is completely unacceptable. Unprofessional, unhelpful, and deeply disappointing.

If i can give them a zero that also would be to much. the French part if it a joke, try an get an appointment, I have better chance of getting pregnant as a male!!! they never inform you when you have an appointment, they just cancel it no notification nothing!!! WORST SERVICE IN THE WORLD!!!!!!

They charged me USD 258 under the wrong visa category. Which should have never happened, since they have my visa application number, which suppose to automatically put me under the right appointment type.

Spotted by their own staff at the counter.
He told me to pay again for the correct one. Said I'd need to write in for the refund. Typed a note into the system while I stood there. I watched him do it. I saw the refund amount on his screen.

So I wrote in. On 22 July they confirmed in writing that the refund was "escalated". On the phone: escalated, takes 7 to 30 working days to process.

That was the last I ever heard from them.

Eight weeks. Four emails through their contact form, which is the only channel they offer. Zero replies. The phone line doesn't handle refunds, only appointment cancellations, so there is genuinely nowhere to go.

Confirming a refund then pretending I don't exist is a choice.

You can't take your visa application anywhere else. I suspect that's the entire business model.

Still owed USD 258 as of 16 Sept, nearly 2month after the appointment.

I have an ongoing technical issue that has prevented me from accessing the Belgium visa appointment booking system for over a week.
This is no longer a new technical issue but a long-running unresolved case that is now affecting essential business travel. I am expected to travel to Belgium for important business commitments, yet I am unable to even begin the visa application process due to issues within the TLScontact system.
During this period, I have contacted TLS support team multiple times and, on each occasion, I was advised to wait a further 48 hours while the issue was being investigated. After waiting as instructed, I contacted TLScontact again and was advised to submit a new request. I followed this guidance, only to be informed later that there was now a duplication issue on my case.
They are managing this process terrible even this is the main area that they service for!

Very friendly and helpful staff! Best service I have had for a visa application. Keep up the good work. 💪

The front desk received our individual hard copy folders/files and copies per our online submission as a couple (grouped the applications), removed the post it notes, quickly ensured all in order, and we were seated, then called in and a staff just interviewed my wife. The staff interviewing your visa request, documents and statements are thorough, professional, courteous, and pleasant. And accommodating to our questions/doubts on any entries in application or clarifying a better approach. We got our visas, we sincerely thank the TLS Conract staff for helping us with the process of accepting and reviewing our files smoothly. They are ready to help with making copies or pointing out anything you may be allowed to give it in writing on certain requirements.

The TLS staff has been very friendly and helpful. THank you for your quick and professional assistance.

Parking is a nightmare and security at building was not very friendly.

Reviewing TLSContact visa team at Wandsworth.
The whole process was handled efficiently, from our prompt arrival, entry into the building, through security and to reception. We provided our appointment confirmation there and were given a folder each for our documents. Every step of the way was supported by all staff. The place was very clean and tidy. TV screens showed where to go for your appointment. At the desk we admitted to being rather nervous and our administrator was kind and helpful. Everything went smoothly from start to finish. Only a few comments - document photocopies were required on A4 size, which I wasn't aware of so some had to be reprinted, a normal passport photo was not suitable (even though I went to a booth specifically for visas) - notification that hair should be tied back and off the ears would have been helpful. (I had my photo re-done on site) Lastly, I didn't realise in advance I would need to write a statement with my reasons for wanting to go to France on a VLS-TS visa and in hindsight would have worded it differently, had I had time to consider this. Overall the staff made the experience very straightforward and nothing was too much trouble

Yho I was helped with a girl called Viwe and the wich I didn't know the name but she is the one who do fingerprints they are so friendly and helping thank you so much guys and security lady thank you Tls

The consultant was very friendly. The service process was fast and smooth.

The people and processes at your Cape Town office were great. The website that I had to navigate before I got there was absolutely awful.