Tiekom Arvostelua 

My family took out 3 international sims with Tiekom back in Summer 2022. The service worked fine up until October 2022 when one of the sims lost service for 2 weeks. Tiekom offered a discount to compensate the loss of service but then didn’t apply it to the correct account. GDPR? Don't think so.. It took Tiekom until end of January 2023 to offer a resolution to the problem, but it was not put into action… as a result 2 of the numbers we had with Tiekom lost service and I was told (at the end of January) were ‘dead’. Members of my family were without service for the entirety of this period, all because of Tiekom's poor service. This could have all been avoided with faster customer service resolution. We have since moved away from Tiekom because they have proved useless. All decisions appear to go through one person only (Jose) and he was out of office a lot over December and January, making our experience a very slow process indeed. Please be aware that if you use Tiekom and have a problem, getting it fixed may prove impossible as they hang up on calls or when they do pick up can’t resolve things on the line and ask to call you back or email (which they don’t always do) unless you chase them multiple times to get a response.
Abysmal service.

NO INTERNET FOR THE LAST THREE WEEKS.

Our internet went down just after Christmas and we reported it to Tiekom.
Tiekom lied to us saying that a major mast failure had occurred. We checked at a the Movistar shop in Valverde, our local town, and was told that there were no problems.
We were then told that the only solution was to have a new router, which, three weeks later has not even been sent.
I raised five support tickets on the Tiekom site and Tiekom have deleted four of them and marked one as resolved.
The customer services rep at Tiekom blocked us on Wattsapp.
We were proimissed return phone calls and never ever received any.
Up until yesterday - 9th Jan 2023 - our service contract with Tiekom was showing as current and in the last 24 hours Tiekom have unilaterally cancelled it.
During this time my wife had a heart attack and due to lack of internet we were unable to call an ambulance and I was unable to communicate with the hospital after my wife was admitted. We have since been spending £5.00 per day on mobile phone internet which is too slow to be of much use.
We are demanding full compensation for our lost service and the money we have spent on mobile phone internet which is currently around £100.00 and rising daily.
WE WOULD STRONGLY ADVICE USING A PROVIDER OTHER THAN TIEKOM, WE ARE NOW LOOKING FOR A REPLACEMENT.

Great to deal with professional responded quickly to my emails. One area for improvement might be the phones I called on a couple of occasions but no answer
Also would be good if an app could be developed

While still waiting for my Spanish bank account! Tiekom had no problem with that and arranged a installation within 48 hours ..the engineer was amazing I asked him to keep the cables hidden and he went the extra mile to do that !
Speed 600mb as they said it would be
I would recommend this company to anyone who needs quality and great people skills ! And I’m
Not normally one for writing reviews !!

Needed internet quickly as I work from home and was still waiting for my NIE and Spanish Bank account. I ordered Tiekom on Wednesday and on Friday afternoon I'm already connected, speeds are great as advertised. Definitely recommend!

Just had Yellow Fibre Broadband install. Excellent service. Family issue meant we had to change installation date, but they were very supportive. The engineer arrived on time on the revised date. He spoke no English but armed with his phone translator he was very clear and calm. Took just over an hour to put new fibre cable in, but then waited while I put all our devices onto the new network. By comparison to our old copper wires (4.82 Mbps) the improvement is fantastic (240 Mbps).