After reading all the negative reviews, I have decided NOT to make a deposit. I almost sent money to them and decided to read more reviews. Boy was I glad I did that. When an online casino has so many... Näytä lisää
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Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
I absolutely love Thunderpick. Even before gaining VIP status it was awesome. It’s easy to love when you get celebrity treatment on the regular from your personal VIP Host. My host Janssen is hands do... Näytä lisää
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Managed to make $500+ on this site , all well , tried to withdraw , Your account has been suspended. Please contact Customer Support. , asked to do KYC , some time forward i try to do the kyc , fa... Näytä lisää
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Thunderpick is a legit casino. Their support are real humans and online 24/7. Never had any problems with withdrawal or deposit And the hostess sharmaine is one of the goats
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Yrityksen tiedot
Yrityksen kirjoittama
Thunderpick is an innovative Crypto eSports betting site and online Casino, designed to meet the expectations of the fast-growing community of gamers and eSports enthusiasts. Created by long-time gamers for gamers, Thunderpick aims to provide its users with a lightning-fast betting platform, full coverage of games, competitive odds, and a new first-class game-like betting experience that makes placing wagers on your favorite games even more entertaining. With Thunderpick, you can watch games, bet on live in-play events, interact with other players and thrive as a member of a community that is equally passionate about gaming. We cover all the most popular eSports titles, including League of Legends, CS 2, Dota 2, VALORANT and Call of Duty, as well as Sports betting and 4000+ Casino games. As a leading Crypto-betting platform, we accept all major Crypto coins and we are always expanding our Crypto library, so users will find plenty of Crypto currencies on our platform to choose from. Thunderpick is a licensed entity, and as such, we deliver a legal and safe betting environment that allows users to simply relax and enjoy the game.
Yhteystiedot
Kanada
- thunderpick.io
2,9
Keskitasoinen
406 arvostelua
Ei ole aiemmin pyytänyt arvosteluja
Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa
On vastannut 97 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 48 tunnin sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Good person u have there
8. lokakuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä thunderpick.io
Thank you for sharing your feedback. We look forward to continuing to provide you with the best experience possible.
scam
I did not receive any promotion, but they asked me to send very personal verification documents. The money I deposited cannot be withdrawn.
We are contacting you from Thunderpick Customer Service.
We hope this email finds you well. In order to complete your account’s verification process, we'll need to verify your identity and address. Kindly submit the following documents for a review:
• Government-issued identification (e.g. ID card, passport, driver's license, military photo identification card)
• A clear picture of you holding your ID near your face.
• Valid proof of address (in PDF format).
• Include your full name and home (postal) address in text of your email when replying to this thread.
4. lokakuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä thunderpick.io
Hi there! Thank you for sharing your feedback. We understand your concerns regarding the verification process. As outlined in our Terms of Service, we require verification of identity and account information before processing withdrawals. This is a standard security and compliance measure designed to protect both your account and our platform.
We take your personal information seriously, and all documents are handled securely. Once your verification is complete, you’ll be able to access your funds. We appreciate your patience and cooperation throughout this process.
The site itself is very good
The site itself is very good, good odds as well and very nice UI/UX. The only problem was the very long KYC times, which in my case took 8 days to complete in total. I honestly thought my funds were gone after reading all existing reviews but my account was then successfully verified which was great. If you win and need to withdraw a bigger amount, be weary of long KYC times where your funds are locked up with little transparency, however when they say they will give me an update in 24-48 hours in email they do give me a good reply after the manual update.
7. lokakuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä thunderpick.io
Thank you for taking the time to share your feedback. We’re glad to hear you enjoy our site. We understand that the review process can feel lengthy at times, and we appreciate your patience throughout the review period.
Our goal is always to ensure account security while providing clear updates within the timelines we promise, and it’s great to know our team was able to follow through and get your account successfully verified. We’ll continue working on improving both speed and transparency in this process.
Thank you again for your valuable feedback and for choosing to play with us.
Deposited via crypto received not a…
Deposited via crypto received not a damn thing including the deposit, update will be filing a complaint with the cgcb if it's not fixed by 48 hours. Ridiculous to steal deposits correctly sent.
4. lokakuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä thunderpick.io
We understand your frustration and want to assure you that if a deposit was correctly sent and confirmed on the network, it will be credited appropriately. Please note that while crypto deposits are generally fast, there can occasionally be delays due to network congestion or verification processes.
We've requested additional information to better review your concerns.
I just opened an account and made a deposit, and now I want to play, but they say I had another account, but I say if you're sure, explain to me where they stole my money when I was playing.
scammer bad game
4. lokakuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä thunderpick.io
We understand your concerns and appreciate the opportunity to clarify the situation. As per our Terms and Conditions, each player is allowed only one account on our platform.
We kindly ask you to provide the additional details requested in order to better review your concerns.
Experienced Player - Honest Review
If you’ve lost more money than you’ve deposited, their cash out times are top notch. I’m almost always unlucky on their slots, so I’ve almost always had no issues on that end. Sometimes it’s nearly instant. Their customer service however is extremely poor compared to other sites. Copy and paste responses. Little to no reasoning. The actual “associates” have no decision making capabilities, and are of little assistance. It takes about ten minutes to get a response to the initial inquiry after much back and forth, and you must keep your window open the entire time and participate in their triivial conversation or they will disconnect.
The loyalty program is also very very poor. The loyalty tier is structured in a way that each tier has five inner-tiers which must be climbed to reach any new offers. Inner-tier advancements mean nothing, so I’m not really sure why it’s built out that way. I’ve made ~$23,000 in deposits and am still mid-tier, with my daily bonus remaining at 25 spins at 10 cents a spin. That’s only if I’ve played the previous day. The cash bonus program is hit or miss, and mostly miss. You could make thousands in deposits and still be ineligible.
Simply put, there are much much better casinos out there that have transparent loyalty programs. Look elsewhere.
30. syyskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä thunderpick.io
Thank you for taking the time to share such detailed feedback. While we regret to learn that your experience has fallen short of expectations, we truly value your perspective and the opportunity to respond.
We're pleased to know that you’ve found our payout process efficient as our team works diligently to ensure timely and secure withdrawals for all players. However, we understand that this alone doesn't make up for the concerns you've raised regarding customer service and our loyalty program.
We’re sorry to learn that your interactions with our support team have not met your expectations. Our agents follow set protocols to ensure consistency and accuracy, but we understand that this can sometimes feel impersonal. We’re always looking for ways to improve response quality and ensuring our agents are able to handle a wide range of inquiries.
We recognize that progression can sometimes feel slow, especially for our most active players. The tier structure is designed to balance fairness, responsible play, and long-term rewards. However, based on feedback like yours, we’re actively evaluating how we can make both the value and transparency of the program clearer and more rewarding for loyal users.
We are committed to continuously improving — and your input remains a key part of that.
I love this site and everything about…
I love this site and everything about it from the games to instant cash out fast deposits amazing chat support.
My #1 site without question.
27. syyskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä thunderpick.io
Thank you for your positive feedback! We're thrilled to know that you're enjoying everything from our games to our instant payouts, fast deposits, and excellent chat support. It means a lot to know we've earned the spot as your #1 site — we’re truly honored.
Our team works hard to deliver the best experience possible, and your support motivates us to keep raising the bar. If there’s ever anything more we can do for you, don’t hesitate to reach out. We appreciate you being part of our community!
They took 3.75 for a fee of $20.00
22. syyskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä thunderpick.io
We take financial concerns very seriously, and would appreciate the opportunity to better investigate.
We've requested additional information and look forward to your response.
It was a great experience by a…
It was a great experience by a experienced helper!!!
20. syyskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä thunderpick.io
Thank you for sharing your positive experience!
We’re thrilled to know that our team was able to assist you effectively. Your satisfaction is our top priority, and we look forward to serving you again.
Answered promptly to the best of their…
Answered promptly to the best of their ability. I appreciate it.
20. syyskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä thunderpick.io
We appreciate your feedback and are pleased to know our team responded quickly and did their best to assist you. Thank you for sharing your positive experience.
If you need any further help, don’t hesitate to contact us.
Daren rocks !!!!!!!
Darn was such good help and a pleasure to speak with
18. syyskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä thunderpick.io
Thank you for your kind feedback! We’re delighted to hear that Daren provided you with excellent support and made your experience enjoyable. We’ll be sure to pass along your compliments.
If you need any further assistance, please don’t hesitate to reach out.
this is a wonderful website
this is a wonderful website i would play here again - KINGLEGEND
16. syyskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä thunderpick.io
Thank you for your kind words! We’re thrilled to hear that you've enjoyed your experience on our platform.
If there’s anything we can do to make your experience even better, please don’t hesitate to let us know.
I uploaded alldocuments through emial…
I uploaded alldocuments through emial but till no nothing happened just they are trying to cheat the money
9. syyskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä thunderpick.io
We take your concerns seriously and are committed to handling your account with transparency and integrity. We want to assure you, there is no intention to mislead or cause inconvenience.
To have this further reviewed, we've requested additional information.
Your patience and understanding is appreciated and we remain at your service should you have any questions.
they have a good support
8. syyskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä thunderpick.io
We're glad to hear our support team was able to assist you. Please don’t hesitate to reach out anytime you need help—we’re always here for you.
SCAM
On May 12th, I sent the last requested document (109 days have passed). On June 26, they answered my complaint here and said they would try to help (64 days have passed). I haven't received anything except unsubscriptions. They are very polite in the chat, they inspire hope with answers here, but this is hypocrisy and it won't bring my money back :) My next review and my next words about the fact that this is a SCAM office. I do not recommend it, they are deceivers. Who are trying to remove objectionable comments for them.On May 12th, I sent the last requested document (109 days have passed). On June 26, they answered my complaint here and said they would try to help (64 days have passed). I haven't received anything except unsubscriptions. They are very polite in the chat, they inspire hope with answers here, but this is hypocrisy and it won't bring my money back :) My next review and my next words about the fact that this is a SCAM office. I do not recommend it, they are deceivers. Who are trying to remove objectionable comments for them.
**UPDATE**
I can't access my account either. You blocked me. And no, I don't understand you, you took my money and ask me to be understanding. This looks like mockery. You have all my data. Do you want to pretend to work? Why? Tell me that you scammed me and there is no need to continue this hypocrisy, that you are good.
28. elokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä thunderpick.io
**UPDATE**
Hi there! We've received your email address; however, we're unable to access your account with this information.
--------------------------------------
Hello Sergey,
We completely understand how frustrating this situation has been and appreciate you taking the time to share your experience.
We want to clarify that your account review was completed, and a decision was communicated to you on June 11. While we are unable to reverse the decision made regarding your account, we hope you understand that this outcome was reached after a thorough review.
We regret any disappointment this may have caused and appreciate your understanding.
Vastaus yritykseltä thunderpick.io
Thank you for your feedback! We're glad to hear you’re happy with the fast payouts. We appreciate you taking the time to share your experience.
2490$ suspended
I made a deposit, and as long as I was losing, there were no issues. But as soon as I won a couple of bets in a row, they immediately blocked me. Deposits made amount to approximately $9,830.
My nickname: AlertJayden
2490$ has been suspended.
16. elokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä thunderpick.io
Hi there! Thank you for sharing your feedback. We understand your concerns regarding the account restriction and the suspended funds. Please note that account reviews are carried out in accordance with our Terms & Conditions to ensure compliance and the security of all transactions on the platform.
To follow up on your account, we've submitted a request to provide your account details.
Try to avoid this site
Try to avoid this site . Once you deposit some crypto on this site , they instantly ban you and ask you to pass the KYC . Instead of having some normal KYC system , you will need to send your documents to some random email . The problem is you can’t withdraw your money anymore if you don’t want to send your documents to someone by this strange method . Any other normal site will allow you to withdraw money even if your account is banned or didn’t pass the KYC system .
19. elokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä thunderpick.io
Hello,
Thank you for sharing your feedback. We understand your concerns regarding the verification process and want to clarify that account verification is a standard procedure outlined in our Terms & Conditions.
Please note that document submissions are only reviewed by our secure verification team, and not shared externally. While we understand this process may feel inconvenient, it is in place to ensure the security of all transactions and the integrity of our platform.
We appreciate your understanding and your feedback, which we will share with our team to continue improving the experience for all players.
good person and nice experience
19. elokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä thunderpick.io
We’re glad to hear you had a positive experience, and we truly appreciate you taking the time to share your feedback.
Unfair treatment after repeated verification requests
On Thunderpick, part of my bets were voided. Even so, I went through a humiliating verification process, with repeated requests for documents and photos, which I successfully completed. After approval, I was able to withdraw part of my funds, but immediately afterwards my account was permanently blocked and the remaining balance was seized.
The company cited a violation of Terms 5.1 and 15.1, which I disagree with and consider unfair. It is very disappointing to go through the entire verification process, get only part of your money, and then have the rest confiscated.
I do not believe Thunderpick acts with transparency towards its customers, and I cannot recommend this platform.
10. elokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä thunderpick.io
Hello,
We're sory to hear about your experience and understand how frustrating this situation must feel. Please know that account reviews, including verification and the application of our Terms and Conditions, are conducted thoroughly to ensure compliance and fairness across the platform.
While we’re unable to overturn or bypass decisions related to violations of Terms 5.1 and 15.1 once they have been finalized, we want to assure you that these actions are never taken lightly. We encourage you to review the specific sections of our Terms for further clarity.
Your feedback regarding transparency is important to us, and we’ll be sure to share it with the appropriate department.
Thank you for taking the time to share your concerns.
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