After reading all the negative reviews, I have decided NOT to make a deposit. I almost sent money to them and decided to read more reviews. Boy was I glad I did that. When an online casino has so many... Näytä lisää
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Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
I absolutely love Thunderpick. Even before gaining VIP status it was awesome. It’s easy to love when you get celebrity treatment on the regular from your personal VIP Host. My host Janssen is hands do... Näytä lisää
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Managed to make $500+ on this site , all well , tried to withdraw , Your account has been suspended. Please contact Customer Support. , asked to do KYC , some time forward i try to do the kyc , fa... Näytä lisää
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Thunderpick is a legit casino. Their support are real humans and online 24/7. Never had any problems with withdrawal or deposit And the hostess sharmaine is one of the goats
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Yrityksen tiedot
Yrityksen kirjoittama
Thunderpick is an innovative Crypto eSports betting site and online Casino, designed to meet the expectations of the fast-growing community of gamers and eSports enthusiasts. Created by long-time gamers for gamers, Thunderpick aims to provide its users with a lightning-fast betting platform, full coverage of games, competitive odds, and a new first-class game-like betting experience that makes placing wagers on your favorite games even more entertaining. With Thunderpick, you can watch games, bet on live in-play events, interact with other players and thrive as a member of a community that is equally passionate about gaming. We cover all the most popular eSports titles, including League of Legends, CS 2, Dota 2, VALORANT and Call of Duty, as well as Sports betting and 4000+ Casino games. As a leading Crypto-betting platform, we accept all major Crypto coins and we are always expanding our Crypto library, so users will find plenty of Crypto currencies on our platform to choose from. Thunderpick is a licensed entity, and as such, we deliver a legal and safe betting environment that allows users to simply relax and enjoy the game.
Yhteystiedot
Kanada
- thunderpick.io
2,9
Keskitasoinen
406 arvostelua
Ei ole aiemmin pyytänyt arvosteluja
Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa
On vastannut 97 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 48 tunnin sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
The lad that helped me was very nice…
The lad that helped me was very nice and easy to talk to.
4. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä thunderpick.io
Thank you so much for your kind words!
We’re really glad to hear that the team was able to assist you in a way that made you feel comfortable
Your positive feedback means a lot to us.
Thanks again for taking the time to share your experience!
they don't pay me
i played some time. on evolution live baccarat only. when i won EURO 2000 about, they asked for kyc, i offered the docs as required. they asked for more docs, it is just insulting. this is their email: Hello,
Unfortunately, we were unable to verify your account with the information you provided and therefore, will need to verify your account with additional documents,
Kindly provide the following:
- A photo of yourself holding a piece of paper with the "Today's Date" and "Thunderpick.io" written on it.
- An alternative proof of address (mobile, cable, electric, water, gas or a running bank/credit card statement) from a different source.
The document must include your name, postal address, letterhead, or logo of the payee, and dated within the last 60 days. Please ensure this document is in PDF format.
For the best results, we recommend using your phone camera to take the pictures and sending them without re-sizing, compressing, or altering these images in any way.
We greatly appreciate your co-operation and understanding.
Regards,
Thunderpick Verification Team
1. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä thunderpick.io
Thank you for sharing your experience, and we're truly sorry to hear that you felt insulted by our request for additional documentation.
That is certainly not the feeling we ever want any of our members to expressed.
Please know that we take the process of verifying accounts and protecting our players very seriously. We understand the inconvenience of having to provide further documents, and we assure you it’s not about doubting your integrity, but rather about ensuring all the necessary steps are followed for security and compliance. Sometimes, the documentation we initially receive doesn't fully meet the verification requirements, which can result in additional requests, however this is a standard procedure to ensure everything is up-to-date and in line with our policies.
We apologize that this process caused any frustration or inconvenience, especially when you were eager to access your funds. We’re committed to ensuring that your funds will be honored as soon as the verification process is completed.
Please know that we’re working diligently to finalize everything and that we appreciate your patience and understanding as our team reviews the documentation.
Very prompt and helpful support
Very prompt and helpful support, only took about five minutes to resolve an issue. The support agent was also very kind and understanding
29. lokakuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä thunderpick.io
Thank you so much for your kind words!
We're thrilled to hear that our support team was able to help you quickly and effectively.
We really appreciate you taking the time to share your experience,
Thanks again for being awesome!
Played many online casinos/ Fast Payout
Played many online casinos, and have dealt with many different payout speeds, kyc hangups, etc. I tried out thunderpicks recently, today I decided to withdrawal and within 5-10 minutes transaction was approved and pending crypto transfer. Would hgihly recommend!
30. lokakuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä thunderpick.io
Thank you so much for the amazing feedback!
We’re so excited to hear that your experience with us was smooth and fast, especially with the withdrawal process.
We’re thrilled to have you as part of our community and truly appreciate your high recommendation!
Good
I used thunderpick for nearly 2-3 years. They provide good markets with good odds. The UI/UX is clear, though no event search function. Online customer service is always rapid.
In the first year my netprofit is negative, I guess it could be 20k€(or higher)，so they granted me VIP title, with some privileges to encourage me keep betting.
In the last few month I won around 30k€，I cashed out 25k€，but when I tried to cash out the rest of 5k, my account suddenly got suspened, I can't bet nor cash out, I also got banned for the live chat channel. literally I can't do anything. They send me a message say I need to do KYC process and will reply me in 1-2 working days. I sent my docs to their email immediately but 5 days passed I didn't get any response. The online customer serivce knows nothing just tell me to be patient.
It's radiculous they don't allow you to bet during KYC process.
I checked some other reviews, some say it just took 3 hours to finish it.
Update: After 4 days waiting, KYC passed. And my money cashed out successfully.
29. lokakuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä thunderpick.io
We're really sorry to hear you feel this way about our services especially considering you was able to achieve some successful rounds with us!
We understand the process can be bit rigorous especially when it comes to our KYC verification. We're sorry to hear you felt a lack of clear support and communication from our team during this period of time.
We understand why you’d feel concerned about the delays and the uncertainty surrounding your account.
We take these matters seriously, and while there can sometimes be a backlog in processing KYC requests, it's definitely not our intention to make our members feel unsupported or unable to access their funds.
We're confident we’ll be able to resolve this and clarify the situation for you.
Please know that we value all our members, regardless of their overall gaming outcome, and we want to ensure that you feel treated fairly throughout your time with us.
Thunder pick is awesome.
1. lokakuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä thunderpick.io
Thank you so much for your wonderful review! 😊
We’re so happy to hear you’re enjoying our services
If there’s anything else we can do for you, don’t hesitate to reach out.
You’re the best!
Thunderpick Refusing to Pay After Successful KYC / Deceitful.
I’ve been a Thunderpick customer for years and have lost over €50,000 on their platform. I originally had a Diamond 3 account, which I decided to close. A few months later, I opened a new account with a different email, and everything worked fine deposits, bets, bonuses until I tried to withdraw.
After successfully completing their KYC (which took 5 days), my withdrawal stayed in “pending” for more than 48 hours. Then, without warning, my account was suddenly banned.
Customer service replies quickly and the agents seem to have good intentions, but it’s clear they don’t actually know why certain decisions are made they can only send generic, prewritten responses without real explanations.
It’s unacceptable that Thunderpick had no issue taking deposits for months, yet blocked my withdrawal once money was going the other way. Their KYC process, which relies on sending documents via email, feels outdated and insecure.
I strongly believe Thunderpick is trying to avoid paying legitimate winnings. I will emphatically warn others: do not use this site they will take your money easily, but paying you back is another story.
Update: I've receive a small update about a thorough account review, will update accordignly.
28. lokakuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä thunderpick.io
Thank you for sharing your feedback, and we're really sorry to hear about your situation which recently transpired.
We want to clarify that our team takes our Terms of Service was great importance. Having multiple accounts is a violation of our policy, and if detected, one account will be closed. We encourage all customers to use their initial account, as duplicate accounts are not allowed.
Regarding the KYC process, please know that we fulfill all payout requests, and the KYC process is in place for both your protection and the company’s. It helps us ensure that funds are being sent to the right person and prevents any fraudulent activity. While it can sometimes take a little time, it's a crucial step in security measures.
We appreciate your patience as we conduct the necessary account review, and we hope the situation is resolved soon.
Gr8 choice for small players or even a…
Gr8 choice for small players or even a highrollers. U can find every slot provider on market right here and also bet size is pretty fair even on big maxwin slots.. Simple deposit methods and fair cashout policy.. also support always ready to solve any demands u ask for. Fair bonus policy..
22. lokakuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä thunderpick.io
Thank you for your amazing feedback! We're thrilled to know that you’ve had a great experience with us.
We’re especially glad you’ve found value in our wide range of slot games, flexible betting limits, easy deposits and cash outs. We're also happy to know our support team has delivered service beyond your expectations.
Thanks again for being a valued part of our community!
Be aware
Hello all,
I would like you to stay away from Thunderpick as they stole my money and blocked my account without any reason .
They did it immediately after deposit .
Please stay away from them . I am preparing a report to their regulator with all data
19. lokakuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä thunderpick.io
We're really sorry to hear about your experience with your account status.
Please know that there is always a reason behind an account being disabled, and we're here to help clarify any misunderstandings.
We have requested some additional information so we can look into further and provide the support you need. We’re committed to resolving this for you as quickly as possible.
Avoid this casino
Dear all ,
Please avoid them as they took my deposit and don’t return it asking to make KYC
I am not willing to share my personal data and asking them to simply return it , they insist on KYC which I have doubts where I was unfortunately deposited my funds
Please avoid
Update:
I am not willing to share my personal data with you . I don’t trust this company and have no idea how my data can be used . So they still hold my deposit and don’t return it . Please avoid it
19. lokakuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä thunderpick.io
We’re truly sorry to hear about your concerns, and we completely understand your hesitation. Please know that our main priority is to assist you and ensure your account and funds are secure.
The KYC process is only required for verification purposes to protect both your account and your deposits. It’s a standard step to make sure any withdrawals go to the authorized account holder, and we absolutely respect your privacy. Rest assured, we will never share your personal information with anyone else.
We’re more than happy to assist you through this process and address any concerns you have along the way. Our goal is to provide the support you need and resolve this matter as quickly as possible.
Scam
My response has been ignored for more than 10 business days. I submitted all the requested documents, but they still haven’t been processed. Also, while I was losing bets, they had no issues with my account — but as soon as I won a few bets in a row, they immediately blocked it. And now they still can’t tell me when I’ll receive a response.
10. huhtikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä thunderpick.io
We sincerely apologize on behalf of the team for not getting back to you sooner. This isn’t the level of service we aim to provide, and we truly appreciate your patience.
We’re more than happy to follow up on the documentation, especially considering the time that has passed. We also apologize for any frustration caused by your recent gameplay.
Please know that the block wasn’t intentional, though we completely understand how it could be perceived that way given it occurred after your successful play. We’ve requested some additional information so we can address your concerns properly and assist you moving forward.
this is a total scam
i have deposited 15 usdt on thunderpick and when ask for withdrawal,my account get suspended immedately. i contacted the support and they also for kyc and document ..i uploaded all document and they repeatedly ask for resend ,,in last 1 month ..i send 7 times all documents..id,selfie with id,bank statement,,,,still no response and my account is supended and even my funds are not given,,
Please!!!please..dont every to register in this website thuderpick.io ..they dont return a single penny,,,
16. syyskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä thunderpick.io
Withdrawals require verification to ensure that funds are sent to the correct account holder.
If your documents weren't previously verified, they will be automatically requested when you initiate a withdrawal, as is the case here.
We apologize if there was any confusion or delay in receiving this request. Once we review and match your documents to your account details, your funds will be processed promptly.
We have requested additional information to assist in your concerns.
Vastaus yritykseltä thunderpick.io
We appreciate your sweet feedback, it means alot to us.
We’re glad to hear you’re enjoying our live bet offerings.
Do not use this betting site
This site looks very easy to register and deposit money, but as soon as you have deposited money it becomes VERY hard to use your money. Your account will either get immediately suspended without any reasoning, or you will have to go through their VERY LONG KYC process. I fell for it and now have 50 euro stuck with them, without any indication of when I can get my money back.
Better to use other betting sites...
15. lokakuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä thunderpick.io
We’re truly sorry to hear about the frustration you’ve experienced,
Account restrictions usually take place when there is a specific reason, often related to security protocols or verification requirements in line with regulatory standards. While we understand the process can feel lengthy, these steps are in place to ensure the protection of both our members and the integrity of our platform.
We’d be happy to review your account and provide clear insight into why this occurred and the steps needed to resolve it as quickly as possible. '
Our goal is always to make the experience transparent and fair for all members, and we appreciate your patience while this is addressed.
Smells like scam.
I wanted to bet on League of Legends, and landed on this site. After depositing 25 euro my account was immediately suspended, without ever placing any bet. Their customer service is under "maintanence". Would not recommend this site to anyone.
15. lokakuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä thunderpick.io
We sincerely apologize that during the time you needed us most, our customer service was undergoing maintenance.
We’re truly sorry to hear about the status of your account and appreciate you bringing this to our attention. We would love the opportunity to reach out and assist you further to improve your experience with us.
If you’re willing to provide more details or allow us to review your account, we’re committed to offering clarity and addressing your concerns as quickly as possible. Your satisfaction is important to us.
good good good
15. lokakuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä thunderpick.io
We love to hear that!
Thank you for the great review and for choosing us!
We appreciate you being a valued member and wishing you continued success.
This crypto casino stole my money and…
This crypto casino stole my money and suspended account when I deposited 5 SOL
this is total scam and I am not willing to make any KYC with these scammers .
Account name Andybondar91
They asking to go with KYC which I am not willing to share with them . Please avoid this scam and also I will complain to their regulator . I don’t agree on their terms and conditions and want then to return my money .
UPD , when I said I am not willing to do KYC and asked to return funds they refused . Total scam and thiefs
This is a scam organization and I am not willing to make KYC and share my personal data with this scam casino . People be aware , they will hold you deposit and steal your money . I have a proof that the stole my money . Don’t trust their reply . I will make a lot of people will know about it
I don’t care about your stupid apologies . Return my money which you stole from me . scam casino peace of shit
Dear all ,
This scam people still hold my funds with no refund
Dated 18.10.25
Please avoid this platform as your money will be stolen
14. lokakuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä thunderpick.io
We apologize that your experience did not reflect the level of service we strive to achieve.
Please know that we uphold the highest level of integrity in all our operations, and we take concerns like yours very seriously.
Regarding the KYC process, we encourage all members to familiarize themselves with these requirements, as they are designed to ensure the safety and security of everyone on our platform. KYC also helps members better understand the site, its conditions, and how it operates overall.
Your trust is important to us, and we are committed to resolving this matter fairly.
Fast Support
Fast respond and quickly solved within minutes.
11. lokakuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä thunderpick.io
Thank you for your positive feedback! We're glad to know that your concerns/inquiries are resolved quickly and that you had a positive experience with our support team.
If there's anything else we can assist you with, please don't hesitate to reach out.
I created an account and deposit 600€…
I created an account and deposit 600€ and they instantly suspended my accoun and sent me an email to provide some personal documents, that was 5 days ago.
I answered with all the required document and they told it should take 1-2 business days to verify.
This is the 5th day and still no answer and my account is still suspended. Does anybody take me seriosly? I am waiting for your answer to unblock my account.
9. lokakuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä thunderpick.io
We understand how frustrating it must be to have your account suspended with no further updates since providing the requested documents.
Our standard verification process is required to ensure account security and compliance with our terms. While we strive to provide updates within the approximated timeframe, delays can sometimes occur due to high volumes or the need for additional internal checks. That said, 5 days without an update is not the level of service we aim to provide.
We appreciate your patience, and have requested additional information to further review your concerns.
Friendly and polite customer support
Friendly and polite customer support, especially Ashorn
Fixed bet error fast
9. lokakuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä thunderpick.io
Thank you for your feedback!
We’re delighted to know that you had a positive experience with our customer support team. We’ll be sure to pass your kind words along. We're glad the issue was resolved quickly and appreciate you taking the time to let us know!
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