thunderpick.io Arvostelua 406

I really liked the sports betting platform, however I was limited very quickly in the betting amounts, and I would really like to try to resolve this but I couldn't resolve it through the chat.

My experience with thunderpick.io has been extremely negative.

First, my account was limited so that I could only place bets of up to 1 euro per match. That was already concerning, but the biggest problem came when I tried to withdraw my money. At that point, the site displayed the following message: "Your account has been suspended. Please contact Customer Support."

I contacted their live chat customer support, but I received no real help and no proper response. Right now, I cannot access my money, and I have not been given a clear explanation for why my account was suspended.

Based on my experience, I cannot recommend this site to anyone. Be very careful before depositing any money here.

My account got suspended after I requested a withdrawal. They are now refusing to honor my withdrawal even after I sent all the documents to prove I am the legal owner of the account.

Edit: I got my money after going back and forth with them for 2 weeks. Please make the verification process faster.

I have been a depositing customer for a couple years. I always have a pleasant experience at Thunderpick, whether winning or loosing. It is one of my favorites.

Deposits go smoothly, as do withdraws. The site is unique, it really stands out from the crowd of competitors and is easy to navigate.

Thunderpick has put a great deal of thought into helpful insights like game thumbnails showing amount you have won on that game. Being able to try a game in fun mode is a plus also.
All of this goodness would be just nothing really without a site having dedicated support specialists...well they do and these people are amazing!

The website is very proactive and responsive and the communication is smooth with support

Great site, quick deposit and withdrawals.

VIP host Sharmaine is very friendly and generous. Support is always quick to help as well!

Ive never had a better experience with any other online casino.

Despite being crypto-only and being a little... questionable, the staff of the site still assisted with self-exclusion

My name is Hiago. I found a betting site on the internet called “ThunderPick”. I created an account and started placing some bets. After everything, I tried to withdraw my money, but unfortunately my account was showing as blocked.

They asked me by email to provide all my documents, and I sent everything they requested. After that, they blocked my access and now they say they will not reactivate my account and that my funds have disappeared.

I have done everything, including completing the KYC process and contacting the company through chat. I requested at least a refund of my deposits, but it was denied.

They are claiming that I am using multiple accounts, which is completely untrue. In any case, I am simply requesting the return of my deposits.

Voided Bets after they had already won, voided bets about to win all without being able to explain why. Their website constantly glitches and it will be your fault if it benefits you, or your fault if it benefits them. They will make sure you dont win regardless. Support sucks as well

I have been a Thunderpick customer for over six months (Username: Insanny) and was previously very satisfied with their service: fast deposits and withdrawals, responsive support, a wide esports section, and a user-friendly interface.

Today I encountered a suspicious/fixed Valorant match (Bet ID: 51a6ed89-f40c-453a-a1f8-cd52bdabc34d). I placed a bet against a streamer. The team opposing the streamer initially had a significant advantage and then won 2 more rounds, with extremely high odds. After that, the match disappeared from the live section, and the team I bet on began deliberately losing the game: they were not just playing poorly—they intentionally gave up rounds and ran at opponents with knives. I have full evidence; this was clearly a fixed match.

I expected the bet to be voided since the event disappeared from live betting during the deliberate loss. I assumed the administrators monitor such situations, but to my surprise, the bet was settled as a loss. I immediately contacted customer support and offered to provide evidence, but received a standard response that did not resolve the situation.

Although the bet amount was small, this situation seriously undermines my trust in Thunderpick. I hope the management contacts me directly, reviews the case, and provides compensation, including moral compensation, which could change my opinion about Thunderpick’s integrity.

Upd: I have provided Thunderpick with more detailed personal information so they can contact me, and I am now waiting for their response. I am ready to provide all necessary evidence and explain the situation in full detail.

SCAM WEBSITE WARNING !
I got blocked to bet on my account and look what they say
Daria @3:20 PM
At Thunderpick, betting limits are set based on numerous factors; mainly the tournament’s prize pool, the competition’s reputation and the teams competing.
Me @3:20 PM
Those numerous factors not about me, if it would be tournament’s prize pool, the competition’s reputation and the teams competing it would be 0$ wager for every player in Thunderpick.io?
Daria 3:22 PM
At this time I am not able to discuss other players account I can only advise of yours.
hahahahahha they just straight lying to you that it is tournament limit not individual when i know my friends doesnt have any limits and when u say if u create account and there will be no limit they said we ban you u cant do this, what a joke website

Jaseen come through everytime awesome guy

me and Janssen chat about food. mans cool

My nickname is AverageJoshua388
I wagered 60k$ and i was betting a lot on Dota 2 and Cs2. Couple days ago my account was suspended for verification purposes and i did my verification successfully and they opened back my account. BUT after that i saw that my limit went 10x DOWN from limits i had before being suspended. I asked support: Why is my limits went down? They answer: We don't adjust individual betting limits on Thunderpick accounts.
And THAT IS straight lie to customer becuase in their betting rules #21 says: We also reserve the right to adjust limits on individual Accounts as well. Okay first lie it’s not the end
I asked if my friend will create account on Thunderpick, he will have 10x bigger limits than me HAVING wagered 60k with verified account, they say we can’t talk about others accounts 🤣🤣🤣🤣🤣
I also got shadow banned on betting on exact league in cs2 because my limit is 0$ xD
I wanted to become VIP and also and now my bets limit are 5$. This is insane scam i wonder how other people become VIP on their website. I have all proofs that I’m honest player but they do not care at all
AVOID
I’ll talk about this all over twitter and every social media so people will know about scam
UPDATED: They emailed me they will take a look at it and never answered back, still 0 out of 10!

This is just awful.
I signed up for this site for a fun time. Nothing seemed out of place, and I deposited almost $500 in total. I played around a bit, then withdrew a little more – $515, which was basically my deposit.
My account was blocked and I was required to undergo identity verification. Okay, so I sent the required documents for verification. Ultimately, I waited over 10 days for a response, and support couldn't give me anything useful.
Today, I received an email saying my withdrawal was rejected, followed by another email saying I violated the site's terms of use, so my account is blocked, and my deposits will not be refunded (why on earth did this company take other people's money??).
I ask you to spread the word about this outrageous act of this company and return my deposit!

Upd: I wrote to the email address that handles disputes, but I still haven't received any response.
Personally, I don't see any problem with returning my deposit. Even if you've violated something, you shouldn't take players' personal money (especially when I'm completely innocent).

Ups2: 5 days have passed, their dispute department has not given any response, and neither have they themselves!

Upd3: After the second update, this company even bothered to respond, claiming I violated clause 21.7 of their rules, allegedly providing false information, even though this is my only account, I'm an adult, and my documents are original. Furthermore, this clause states that they only have the right to cancel my winnings, so it's even more unclear on what basis this company stole my deposit.
And they even marked my review as slanderous, even though they're cheating everyone. It almost feels like they just randomly listed a clause in the rules and that's it. That's how they treat their clients, take note!
Upd4: It's been more than a month, and I haven't received any more messages, and the company is ignoring my emails. I can safely call this company a scam. Avoid it at all costs

My nickname on this website GorgeousKaukel122,

I placed regular bets on CS2 during a Tier 1 tournament and won $3,325 in total. When I withdrew my funds, I received a notification requiring a KYC (which, of course, isn't required when you make a deposit).
For the first three days, they asked me to send photos of my passport, a piece of paper with text, and proof of address. One proof isn't enough, they also require many bank statements or utility bills.

For the next five days, tech support sent template emails stating, "Your application will be processed within 1-2 business days." When the deadline expired, they still sent the same message.
Finally, a week later, they sent me a message stating I was violating their rules and would delete my account, but they would allow me to withdraw my deposit. The email didn't specify any violations or what they were.
According to their rules, if there are violations, they confiscate all funds. In this case, they returned the deposit, which clearly indicates I hadn't violated any rules. I'd also like to point out that there were about 200 bets, and none of them were cancelled. They simply took the winnings without any reason.

Their rules state that you can open a dispute and write to a different email address, a response should arrive within 24-48 hours. I filed a dispute outlining all the circumstances and confirmed that I placed my bets fairly and in good faith. I haven't received any response, meaning their rules don't work, and you have no way to challenge the decision in any jurisdiction.

These companies are also allowed to host a Tier 1 tournament, which will be held in Malta in October, which is completely unfair.

I'll revise my review if the situation is resolved and write an update.

Absolutely terrible experience. I’ve been gambling online for over 12 years with many different sportsbooks and this is one of the worst platforms I’ve ever used. Customer service is useless. Every time you contact them you just get the same copy-paste emails and no real answers. The KYC process takes forever and nobody seems to actually look at your documents.

I’ve been waiting almost two weeks for my crypto withdrawal and still nothing. No updates.

Be very careful with this site. If you value your money, take it to a reliable sportsbook instead of this one.