Twice in the past month I have used the contact details provided on The Snugg website and twice I have not received a reply. It is also notable that they no longer have a contact telephone number. I... Näytä lisää
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Sometimes it’s only when you have a problem with the item you purchased, that you find out if it’s 5* service! I can definitely confirm SNUGG live up to 5*! My iPad case was 2 years old, lovely red... Näytä lisää
Snugg wireless keyboard developed a fault ie some keys not working. Contacted customer services and emailed a small video as requested 2 days ago and new keyboard arrived today around 2.30-45. What... Näytä lisää
The iPhone 14 case does not allow charging on charge pads. Their iPhone X cases are compatible. On Amazon it says nothing of this. Big disappointment. My disabled husband can no longer charge his... Näytä lisää
Yrityksen tiedot
Yrityksen kirjoittama
TheSnugg.com is here to help bring quality smartphone and tablet accessories to to the world. When Snugg started, one of the first things that was said was ‘we don’t do cheap, we do quality’ and that remains the same now. All of the products we stock on the site we believe to be great products, in function and quality, and the only reason they get on the site is because we actually love them and use them ourselves.
Yhteystiedot
Lawford House, Albert Place, N3 1QA, London, Yhdistynyt kuningaskunta
- ContactUs@TheSnugg.com
- thesnugg.co.uk
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Prompt and efficient service from Snugg
I bought a Snugg phone cover in May 2020 and loved it. Earlier this month some of the casing cracked and I contacted Snugg and I have had a brilliant response. Very prompt replies, extremely courteous and a replacement sent and received. I am a very happy Snugg user!
Replacement Cover
I have had Snugg covers for years and find them good value for money. One cover cracked and on emailing James at Customer Service with pictures and the order number a replacement has been sent to me immediately. Thank you for your prompt and courteous attention.
Impressive customer service
Impressive customer service. The inner plastic of the iPhone cover broke, it was replaced within a week. I bought the cover from Amazon
Excellent customer service.
Excellent customer service.. After my iPad Pro 12.9 2018 cover had issues,(plastic corner snapped off) I emailed Snugg and within a day they replied and requested pictures, The next day they had issued me a replacement. Outstanding service. Special thanks to Elaine for her efficiency.
Lifetime Guarantee for iPad Air Cover
I initially contacted The Snugg in September 2020 regarding their lifetime guarantee for my iPad Air Cover which had fallen apart. After numerous email exchanges with documentation The Snugg agreed to replace the cover (which I had purchased through Amazon). The staff always responded to my emails within a day and were very professional. My new iPad cover arrived and I am pleased.
Customer Service & replacement
I ordered a case through Amazon a year ago. The case broke and within 5 days of contacting Sugg customer services, i now have an like for like replacement. Impeccable and efficient customer service to go with a quality product.
Excellent customer service
I ordered a Snugg via Amazon and had issues with the order which Amazon was responsible for. So I decided to order directly via Snuggs website and after dealing with customer services, they couldn't have more helpful. I was sent a case within 2 days, and I'm delighted with it. I would definitely recommend this company.
I’ve had one of Snuggs cases for years…
I’ve had one of Snuggs cases for years for my old iPad. I recently got a new model so wanted a new Snugg case to go with it.
The first one I ordered was slightly the wrong size but after one email to Snugg it was solved right away with a new & correct case send out very quickly.
Very happy with the product and the service!
Wrong case
I ordered an ipad case for my mother at Christmas but stupidly ordered for the wrong model. After contacting Snugg and explaining the situation they were very understanding and extremely helpful in sending out a replacement case which was now the correct type. I could not recommend Snugg highly enough. The products are also top quality and worth the cost !
iPad Mini case
I purchased an ipad mini case in October 2020, unfortunately the case cracked so I contacted snugg who agreed to send a replacement. The replacement arrived two days later. I have no hesitation recommending this company.
iPad case lifetime guarantee!
Had a minor issue with my iPad case and the friendly & helpful team at The Snugg simply replaced it! Excellent products and excellent after sales service! Thank you ☺️
I bought the iPad 4 mini keyboard case…
I bought the iPad 4 mini keyboard case just over a year back. Sadly a crack developed on the opening hinge area. I contacted Snugg and five days later I have a brand new case from them. Excellent customer service and delighted they honoured the guarantee. Looks like the new case is a slightly different plastic too so I’m presuming they’ve addressed the previous issue. Would highly recommend the products and the company.
Guarantee is as good as they say
I have bought several phone covers from Snuggs over the years and they have been good value and great quality. The Christmas cover I bought for my sons new phone developed a small fault, no worries thereʻs a life time guarantee.
Daisy and Nerry in the office were great and a new cover is on the way. You get what you pay for Snuggs are great..
Alan
Excellent service
Excellent, friendly customer service. My case needed replacing and this was done without any problems. Very quick work from Daisy and Nerry.
Excellent Customer Service
Lovely iPhone cases. Excellent, polite and efficient Customer Service . Guarantees honoured with no quibbles. The Snugg will be my first port of call for any future iPhone cases.
I’ve had two for different iPhones and have been delighted with both Snugg cases.
Lifetime Guarantee- Great customer service
Great customer service and really quick to respond. Snugg cases come with a lifetime guarantee and therefore, any issues with your case and they are quick to replace. 5 🌟 service.
Outstanding service!!!
Outstanding service!!!
The service team was very quick to respond and resolve any questions. Product is also very good and my daughter is very pleased.
Great service
After my first experience with customer service was a little slow. They helped me with my iPad keyboard. Thank you for your help
Really impressed
Really impressed. Great response time and service!
Our company have used Snugg iPad cases…
Our company have used Snugg iPad cases for years. Recently one developed a bluetooth connection problem and after sending a brief report and short video a replacement was actioned. Where can you get that kind of service? In my experience it is rare but the Snugg team were excellent throughout.
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