The Snugg Arvostelua 2 472

Twice in the past month I have used the contact details provided on The Snugg website and twice I have not received a reply. It is also notable that they no longer have a contact telephone number. In my experience, this company has gone from excellent customer service to poor. It makes you question the reason why they appear to be making it difficult for customers to contact them in the event of a problem.

I tried everything but could not get my iPad to pair with the keyboard. I spoke to Jim who was extremely helpful and sent me a new keyboard immediately which arrived today. Highly recommend Snugg.

Good service from Snugg.

They mean what they say about the Lifetime Guarantee- a worn cover was replaced with no difficulty.

I have purchased the Snugg case in 2013(!) for the original iPad Air, and believe it or not, am still using the iPad. The Snugg case had served well for all these years but by now became very worn. I accidentally came across the purchase receipt from The Snugg stating that the company offered Lifetime Guarantee and contacted the company. I received a very prompt response from Jim offering a replacement and within 2 days I had a new Snugg case delivered to me. In my book, that's outstanding responsiveness and service by the company! This is a rare case when a company offers lifetime guarantee and honors it with great service and communications with the customer. Another plus is being able to find a replacement for an older version of the iPad (2013)! All in all, it's a 5 stars excellent product, warranty and service by the company! Thank you, Jim!

I bought a beautiful Snugg cover for my iPad 2 in 2015... I ended up not really using the iPad much at all, and was therefore disappointed to see how much the casing had degraded while being stored in a drawer.

I remembered that Snugg had provided a lifetime guarantee with the purchase, so forwarded my original purchase order to them, and they were as good as their word, eight years later! I have just received a beautiful brand-new cover.

The customer service was also prompt, polite & helpful (thanks Jim!).

I purchased a Snugg case for my iPod Touch some 8 years ago. Sadly the case developed a problem with the coating coming off. After a few emails I have now had a free replacement case thanks to the Snugg Lifetime Guarantee and the kind help from Jim. Thanks again Jim.

Have had 3 snugg I pad cases for older I pads never a problem this time bought one for my new I pad only had it for 3 months &plastic corners all broke off contacted snugg & service was explicit Jim went that extra mile for me and within 1 day of dispatch it was delivered to my home that’s first class service and well done Snugg

My case split after 2 months the plastic down the side that holds the phone in, e mailed them and response was swift , great customer service , new case on the way

I have had fantastic service from Snugg

I have used them for the last 5 years and loved their service

They are fast, kind and efficient

Absolute excellent customer service from Jim and the team at Snugg!

The world needs more companies like The Snugg. They’re responsive and courteous. And most of all, they stand by their guarantee. Thanx again!

Suburb customer service. I reported a case that had worn (after over two years use) and it was replaced without question.

Company that stands by their product! Great customer service. Would recommend that you buy from a trusted source to be sure it’s an official Snugg!

I bought several Snugg iPad covers from a Snugg eBay seller (Hello-homeworld) and I registered them for the lifetime guarantee okay on the Snugg website. When one of the covers started to delaminate, I contacted Snugg who advised that the covers are counterfeit and Hello-homeworld is not an authorised eBay seller.
This what they said “ Thank you for sending the confirmation through. I can now see why I could not locate your order; you purchased this from an eBay seller called 'hello-homeworld' which is not us. Our eBay seller's name is ‘snuggofficial’. The product may have a Snugg box and paperwork on it but we do not have distributors so the only way for other sellers to get our goods is if they were already damaged, or in some cases, we have found them to be counterfeit”
So, it seems Snugg are happy to pass on damaged products for third parties to sell on as long as they can then deny all responsibility for them.
Snugg registering an eBay order reference on their website for the lifetime guarantee without query and then denying association when the guarantee is required is simply disgraceful behaviour and makes their guarantee meaningless,
I will never buy another Snugg product nor will anyone else I can influence.

Reported my case damaged on Friday and with out any problems I have a new one sent out and in my hand on the Monday. First class custom service. Wouldn’t have any other case. Thanks again Snugg.

This is a company you can trust 100%. A Lifetime Guarantee is exactly my experience and although their leather products are great, when there was a problem they were extremely helpful. That’s why I continue to use them whenever I can. Thank you for the great service experience.

Had a problem with my new cover,exchanged immediately. Great service

I have been a user of Snugg products for my iPhone for a number of years having been impressed by the lifetime guarantee and the consistently good online feedback.So far I have only changed the cover when upgrading to a different model. Two years ago it was for the iPhone SE, but as that cover has been degrading over recent weeks which with any other company would be regarded as ‘fair wear and tear’ I made an enquiry to check my eligibility for a replacement.Customers services were extremely efficient, and once I had provided photos and a copy of the original order, they sent me a replacement, with absolutely no quibbling.
I cannot think of any other service provider I use on a regular basis that comes close to this level of customer service.So bravo Snugg

I bought a Snugg cover for my iPad mini about 16 months ago and was really pleased with the quality and fit, so much so that I bought the same cover for my iPhone! I recently had a problem with the iPad cover and contacted Snugg who confirmed that it was covered by a lifetime guarantee and sent a replacement within days! Very impressive customer service!