theory11 Arvostelua 199

I had a small issue with my order and the support I received was excellent. They sorted everything out and were super quick about it. It’s always nice when great products come with great support. Theory11 is doing a great job!

I wanted to contact them to pass some suggestions and they took them very well and also very fast. Great experience.

Honesty!!! My order was taking longer than normal, to even get a email!! So I emailed them. Mandy Laterveer was honest with me!! Our conversation is will keep private, but there were no lies, no deception, just pure honesty, and I respect the hell out of that!!!!
Cheers

Excellent customer service experience.

Browsing cards and had a few questions about availability and such, emailed them late at night and got a response the very next day, fully answered my questions and told me multiple things i could do next! Aside from that the cards look absolutely stunning and I’ll definitely be buying from them in the future!

I'm not sure if this will go out to the company, but I wanted to give a MASSIVE thank-you to theory11 for their AMAZING customer service! My daughter received a theory11 puzzle for her birthday(Stranger Things), and I'm not sure if, in the process of putting the puzzle together, we lost a piece or if it just got left out(not likely in my opinion). Sad to think 1 piece could ruin a whole puzzle but, eh, if you do puzzles like we do, it was the end of the world! I reached out to theory11 hoping to get just the one missing piece, but alas, each puzzle is different. I figured that would be the end of it, and we would just need to accept defeat and get a new puzzle ourselves. NOPE! The amazing rep Mandy, whom I had previously reached out to, offered to either give us 50% off a new puzzle or send us another of the Stranger Things puzzles we had completed. We took her up on the replacement, and today we received it in the mail! You have a lifetime customer from my family(already bought 2 more puzzles). Not only are your puzzles the best I've ever done, but your customer service is amazing too! Thank you and Mandy again for all your help!

Theory 11 has been my go to place to shop
for quality decks of the most unique cards. I have never been disappointed in the creative designs, the mechanics which go into making the cards, or the art and craft of designing beautifully made decks. The customer service delivers prompt responses and quick resolution to any delivery issues. Thank you Theory 11.

I’ve been buying Theory11 products for years now and have always enjoyed the high quality of their products and the prompt delivery when ordering direct from them. I’ve never had an issue with an order previously, but my last order got delivered to the wrong address by UPS (the mistake was all the carrier’s fault). I emailed Theory11 to let them know and within just a few hours they had me a replacement on the way. I was already a big fan of the company- there’s just some of their stuff that is so unique and high quality that they don’t really have competition as far as I’m concerned. Today they were so courteous and helpful handling my problem that I just wanted to take a minute to leave this review to say how much I love the Theory11 team. Every order from them is a reason to get excited at my house, and after my experience today I can tell you that you can trust them to make it right if something unexpected does happen.

So happy to have found Theory 11. Always wanted to learn magic, and loved going to the Magic Castle, and now I get to do it myself with Theory 11!

Theory 11 has many amazing puzzles, cards, and tricks! I personally use many of their tricks and their stylistic cards when performing magic.

Great company. Amazing puzzles!

You appear to be sincere about customer satisfaction. I am completely satisfied with the Zach King Trick Starter kit and more particularly, the online video instructions.

Very informative and detailed
Felt genuine intent in helping me out
Felt real and not AI generated which I appreciate a lot more

Had some issues with my order due to stock shortage but Mandy fixed it and made my day!

You might need some patience during the holidays, but in the end all is fantastic.

Theory11 has so much amazing stuff, from rare, premium quality decks of cards, to collectables and puzzles, all masterfully designed and made for collectors and gamers around the globe. My favorite is The Lord Of The Rings decks. Sign up for your chance to win, and join the magical website for your future collection!

I’ve been involved with magic and cards for over a decade, and Theory11 has always been my go-to for quality playing cards. Their craftsmanship is top-tier, and their customer support has consistently been excellent.

I recently reached out about a misprinted card and they responded quickly and took care of it without any hassle. It’s great to support a company that truly stands behind their products. Highly recommend.

-Keenan

Mandy Laterveer Was absolutely amazing, they did exactly what I needed without jumping through hurdles. The customer service was quick and effective. Highly recommend.

Excellent customer service from team member Mandy! Had an issue with a particular item with a slight mechanical fault, which was identified via video evidence, and a replacement item was sent after this was confirmed. Overall the item quality is really good but it was just unfortunate that I received a slightly faulty item.