The Lott Arvostelua 

Signed up for 2nd chance draw. Now can’t verify ID. The only option I have is Electoral Roll, which is useless as my details are unlisted. Other options not available. I’m not uploading personal documents via your ID document list.

I'm having Houston issues everytime I try to open my app. I've downloaded a new app but keeps saying the same thing. I'd like this fixed quickly please .

I have been suspecting for a good while that people who win the lotto are being selected ( depend on the area they live ) its done for two reasons .ONE to pump up the resident to play more TWO create
new players in areas selected. The casino roulette number are all computerized so the HOUSE always win. So this tells you that ALL the numbers drawn daily are also computerized not random. NEVER believe that ANY gaming is honest. It cant be.

I am writing this in disgust with the most recent changes to Saturday night Xlotto. I have been playing for at least 21 years with mostly the same group of numbers as system entries. The first 12 years we had a single System 9 entry amongst about 10 staff where I worked. We never got anything major & won around 5 times a year recouping about half our investment winning up to division 4. The system was quite fair with the only grievance that you missed out whenever you got 4 numbers & a supp., as there was no category then or now. I don't think anyone would begrudge the fact that we lost half our money as we knew every week we were in it & had a chance to win the big one. Getting half our money back was a bonus but realistically was in the odds to be expected. After I left that workplace in 2013, I had a dilemma as to how to continue with the same group of numbers that in my mind were more "due" for a big win than they were in 2000. The compromise was that I started a System 8 on my own & retained all but one number. This was still fairly expensive at about $19.55/week but I don't gamble on anything else & firmly believed that the numbers were due. Things continued fairly well considering one less number makes a fairly big difference to the odds but mostly I had similar returns of about 50% for the next 8 or 9 years until the most recent dramatic change. I believed the hype in the advertising mainly about the odds being reduced to about 1 in 40 odd of winning a prize. I failed to look into the details about the changes to the lower divisions particularly 1 + 2 supps & 2 + 2 supps. As such I was tempted to double up on our investment when I asked my wife to pick 8 numbers of her own that weren't used by me. "BIG MISTAKE". After playing for nearly 6 months we are failing miserably having picked up one Div 6 prize of 10 X $7 or $8 & one recent Div 5 I will detail below. This used to be around $10 to $12 for the old Div 6 of 1 + 2 supps which is still 3 numbers the last time I counted them. On top of that, we have lost out a few times when we have actually got the lost categories of 1 or 2 + 2 supps. The last straw was 2 weeks back when my wife's entry struck 3 numbers + 2 supps. I thought 5 numbers out of 8 has got to be good. All we got with a System 8 entry was about $149! This would have been at least double under the old rules. This was the kind of " bread & butter" win that kept you going previously so that one day you might crack the big one. Now that appears to have gone in favour of more $20 mill. draws which are still next to impossible. As such, I cannot continue under these conditions & will have to consider going to Mon or Wed Xlotto that is still the old system. I am saddened to have been put in this position where I have shown loyalty for so many years only to have the goal posts changed dramatically. I feel that there has been no consideration for long term players particularly with the same set of numbers & have now been put in a position of giving them up. The sick feeling I have is that my numbers will come up the week that I am no longer in it. Additional info: Since writing the above & seeing the response from "TheLott", I have done some calculations for my scenario & found the following. In fairness to "TheLott", there is a small gain to Div 5 & also a good gain to Div 4 by virtue of an additional 16 X Div 6 prizes. The problems are any divisions that involve the 2 supps., such as 2+2 (no win) & 3+2 ( see my example above). It would be nice to be suitably rewarded for achieving 4 or 5 or more out of the 8 numbers drawn even if they include supps. Thank you for your acknowledgement.

A big fat 0. These people are the worst. I am trying to log into my account but then finding out my account has been closed.

This is the third time I’ve gone to buy a ticket, it’s asked me to deposit the funds and then it hasn’t purchased the ticket, only to find out when I go and check the results. Why is your app so trash? In this week the numbers that I play every week would’ve won Division 4 - not a huge amount but still enough to be annoyed about. Why do you make depositing the money and purchasing the ticket two different transactions? It seems like you’re purposefully doing it to avoid people actually buying tickets and winning.

Went on line trying to put in my normal weekly games. Can’t do due to some B/S re Saturday entries. I’m no where near a newsagent so can’t put my entries in. Well the Lott misses out on my $ this week. Why have the app.? Not everyone is a 14 year old kid .

The app is terrible, never had problems until I downloaded the new app two weeks ago..

If I turn wi-fi off I can login over 4G, I don't have this problem with any other app such as banking, government sites. Only the Lott. I wasted time resetting passwords, then decided to try it with wi-fi off. It worked, I then googled wifi and the Lott login issues and confirmed it's a problem with the Lott.

I have been using the Lott app for quite some time. Initially I nominated my debit card and was able to transfer funds with no problem. Then a couple of months ago even though my debit card details were there I couldn’t use it to deposit funds. I had to resubmit my card details as an ‘alternative’ card each time I played - very annoying. Then I could no longer use my nominated debit card at all. At the same time PayPal came up on the app as a way (the only way) of purchasing tickets. I have a PayPal account linked to my credit card but there is no way I was going to use this as the banks consider it as a cash withdrawal when used for gambling and hit you with their hefty fees. I tried to link my debit card to the PayPal account but it wasn’t accepted because they would only accept Visa.

I am left with a suspicion that customers are being ‘forced’ into using PayPal - not sure if there is collusion between the Lott and the banks/PayPal but certainly something isn’t right. It is totally wrong for the Lott to be offering only PayPal as a payment method and thereby allowing banks to gouge more money from vulnerable people.

I have deleted and re downloaded the app several times to see if it makes a difference - it doesn’t. I also had a lengthy discussion via your ‘help’ line - the person I spoke to was very unhelpful and told that the Lott was aware of a ‘problem’ but wouldn’t elaborate and directed me to the Lott web site.

If there is a problem (and there certainly appears to be one) I suggest you either fix or get rid of the app and let customers know about it instead of directing them down the pay pal path. I have reported this issue to the ACC and awaiting a response

My complaint is with the Million Yeah special Saturday draws like tonight's on the 10th of April 2021. If you look at the Monday/Wednesday draw on your website it says 1 million for up to 4 winners. Why doesn't the million yeah say 1 million for up to 10 winners on the page that shows all the games you can play on your online website. I was under the belief that with the increase per game for Saturday lotto per game and a minimum new 1st prize division of 5 million dollars, this million Yeah draw is in breach of what you announced to the public as to the minimum 1st division prize able to be won on Saturday nights when increasing the cost per game. The 10 million on offer in the Million Yeah promotion is not shared between first division prize winners if there is LESS than 10 winners, so if you are the only winner or there is up to 10 winners you only get a million bucks each. I understand that in a normal Saturday draw where 5 million is the 1st prize amount and there is 50 first division, 1 winners, for example, it will be divided by the 50 winners and you get a lot less, but to me, the whole purpose of playing Saturday lotto is the chance of winning hopefully more than a million dollars and if I win as the only first division winner it would be 5 million bucks that i win. This is the very reason I do not play Monday/ Wednesday lotto as if there is NO division 1 winner the 1st division prize NEVER jackpots to the following draw like it use to. Now that I have found out that the Million Yeah promotion only pays a maximum of 1 million dollars for up to 10 winners, I will no longer play this special draw and put that money into Ozlotto or Powerball where they have a jackpot even though the odds at winning are greater. On Powerball why is there NO prize for 4 correct numbers, dump the last prize division and offer a prize for four winning numbers.

In last night's Million Yeah Saturday draw there were 4 first division prize winners, so they should recieve $1 million each, wrong? the 4 first division prize winners each received $1,695,815.49 from a total first division prize pool of $6,783,261.96. What has not been clearly stated and explained when anyone of us purchases a ticket in the million Yeah draws is that if there are less than 10 winners the Regular first division prize pool usually somewhere between 5 and 7 million dollars is shared by the number of first division prize winners if there are less than 10. This needs to be clearly explained each time The Lotto has one of these special Saturday draws as I played fewer games thinking the most I could win was a million dollars regardless if there are 1 to 10 winners. This is why a rarely play Monday and Wednesday lotto as the first division now does not Jackpot like it use to, many years ago if there is no division 1 winner.

It's been days that I can't log in to my account I have writte countless times but no-one answers

I have a matter before thelott. Their website won´t let me log into my online account. It never gets past the login box. I don´t use vpns or any thing special, and for years now I´ve successfully used the site, with the same browser. I´m quite upset. I had a small win and can neither play new games nor withdraw this winning. I have contacted thelott by email and now phone and they can´t see why. Resetting password is meant to unlock but it didn´t work. The phone operator said my account is not suspended. As I have not changed my computer or way to log in, I have great concerns about all this. I begin to suspect there are secret reasons why I am blocked from using my account. It´s the only thing left for me to think. Why would an organisation that I´ve used for over 26 years now, suddenly do this to me? They won´t admit I´m locked out and won´t tell me why. Am I a national security risk? It defies all sensible belief. It´s like a work of spy fiction.
Update, 31 July 2025. I still find their service unsatisfactory. It is not right that as an Aust citizen I cannot use the site from abroad. I pay taxes, I have played for many years, it is my right. Other sites allow me to play Aust games but I dont want to use them as they charge more.

Being trapped Overseas due to Covid am no longer able to access my account. was fine 2 weeks ago. I called and they said when I return I can then log in. What a joke. Plane tickets are so expensive due to travel restrictions and most seats unavailable, due to capping of number of passengers

About 2 months ago i had to travel overseas for some urgent family matter and i played more than once using the lott's app, while overseas, without any problems until couple of days ago i couldn't log in, tried different devices but still no luck, tried the website but still heaving the same message coming up " An unexpected error has occurred. Please try again later"
Any one knows why!!!!!

2 weeks later......
Arrived to Australia, and still haven't heard from "the lott", but the system is up and running. My understanding is if you try to play outside of the country you might get lucky to play for a up to 3 weeks when the system relises you're in a different country and it blocks your account..... Especially if you won couple of times in a row like i did 😀😀😀, wasn't an exciting win tho, just a $15 😁

I am annoyed at the time it takes from sending funds to my account. We are in the 3rd. decade of the 21st. century fgs! My bank tells me that it uses "osko" and The Lott also uses "osko", which apparently means real time sending and acknowledgement of receipt of funds. The Lott bank acknowledges that it has received my funds transfer within seconds. However it can take up to *3 working days* to credit the funds. What the ****? You have my funds to use for up to 3 days while i await access? It's not a cheque that I've banked with you requiring 3 days bank clearance time, it's an instant electronic transfer of funds. Sure, allow say 12-24 hours to process the funds to my account. But up to 3 days! What a scam! How about you institute some modern office procedures The Lott, instead of maintaining high shareholder returns at the expense of customer satisfaction and efficiency.

Very limited option for ID verification. I can't verify my ID.

I am one of those very unhappy lotto customers not enjoying the price hike especially the new 6th division on Saturday night lotto I want to really hope I win alot more 6 divisions atleast twice as many as I have done in the past to warrant me putting it in every Saturday night .In 1985 I worked in a Newsagent the price for a Standard 12 lotto was $2.65 and that was better odds back then as there was a field of only 40 numbers.Taking into account now that was 35 years ago wages are significantly higher is a given but I remember then too that I won a division 3 prize which returned a prize amount of just over $500. I haven't won a division 3 since sadly. What I truly can't understand is the lotto has gone up almost 4 times that amount and harder to win because of the field of 45 numbers and the prize amounts for all divisions have remained similar amounts. I realise that the lotto is a mugs game and is all sheer luck but the mugs prices are just getting ridiculous

I Got Very Bad Experience,
From First of January I Spend around Five hundred dollars on Powerball , Oz lotto and Tattolotto and also Spend some last year but i got back only aud 20 dollars. Extremely i m very disappointment from Australian Lottery System..
l think Something is Wrong

I bought a range of tickets in one week and transferred funds accordingly to the exact amount to pay for the tickets
Went through checkout and checked my purchases
I went back to check results and found I had credit in my account
Figuring I had won checked my tickets
No win and tickets missing
Not sure if I should be paranoid or not
If they were losing tickets I’m fearful for the refund..but if they weren’t ??

The lotto has been ruined by 'the lott'. The change in the divisions by removing the 2 lower ie 1 plus 2 and 2 plus 2 is greed on their part. The prize for 3 numbers is pathetic at around $7.00. I have done a system 8 for 30 years. For three and a supp I used to get between 200 to 300 as a win. Now its $115 !
The price increase is not justified. Their excuse is more winners? so if someone gets back $7.00 that's a win? come on that's a damm joke. Almost laughable.
I run a work syndicate and we spend 80.00 per FN. I have noticed the wins sliding down the scale over the past couple of years. I feel guilty taking their money now so will wind it up.
Fix it and go back to what it was before the recent change. This is not charity so don't believe their spiel. The only money that goes to the gov are the taxes they pay. They lie !
I am disgusted with the whole thing