The Finest Fudge Co. Arvostelua 

I had a similar experience to a recent reviewer. I placed my order on 1st August. A tracking number was issued by Royal Mail on 5th August but they never sent the package to them. They have tried to fob me off in repeated emails but they clearly created the tracking number to give the illusion that the item was on its way when it wasn't. If they had said: "We're sorry. We are a new business and are overwhelmed" then I would have not been bothered. But they lied and tried to fob me off. A company that lacks integrity is a company that can t be trusted. Who even knows if they are a legitimate company with relevant food safety procedures in place. I feel like I could trust them as far as I could throw them. I cannot find any grounds to recommend them to anyone else.

I've ordered from here a couple times, and the fudge is ok. Sometimes the flavour is a bit off (the bubblegum tasted more like candy floss etc) but my other half likes them
However, placed my 3rd order a couple weeks ago and got a tracking number on 5th August saying 48 hrs delivery, but by Friday it hadnt arrived. I emailed and got told order probably hadnt been made yet, which i thought was odd since got the tracking no. Since then, 2 DMs, a comment on their post and another email has all been ignored. I got another update saying Royal Mail had now received my order, and it finally arrived but 1 block is missing so i have had to email them again - most likely to get ignored again. After this experience i won't be ordering from them again

I placed an order on the 5th of August, knowing that they take a while to deliver, for a birthday present today (14th August).

I don't have the present, and it's showing as:

"The sender has advised they have despatched your item to Royal Mail...[m]ore information will be available once we have received your item..."

So, Royal Mail don't even have the package.

So who knows when it'll arrive...this is my third and last order.

It's a shame as it's really nice fudge when it arrives, but not knowing when is problematic, I've ordered things from the US in the past couple of weeks that have arrived in less time.

Would give 0 stars if I could. Ordered on 01/08/25. Said it was shipped on 05/08. Over a week later and Royal Mail still hasn’t received the item so it hasn’t even been shipped yet! I think this is a scam and have requested a full refund.

Although i loved the idea of the flavours, the taste itself was very chemically and to me the texture just wasn’t fudge. It seemed almost gritty and like icing sugar?

Placed my order and like others waited a long time for it to be delivered, after I had sent an e mail. Finest fudge, I don’t think so the outside was hard like icing sugar and the taste of the ones I bought were very chemically. Not a good experience. If you want a good fudge try ochil fudge, by far better

I was really excited to order this for a dear fudge-loving friend's birthday, especially as there was on offer on.

I ordered a week ahead - and nothibg happened. After three days of no dispatch notification I got in touch, and was fobbed off. I then requested a refund.

Instead I got a dispatch notification a day later. Hours afterwards I then got an email where they offered to recall the order and refund me. I replied asking them not to as it was too late to order anything else in time - better late than never???
They ignored me for another couple of days (so now we are at the birthday date) and Royal Mail tracking said delivery was waiting on the item entering their system.

Today I got an email saying I was being refunded but that it takes up to TEN DAYS to repay it. So now my friend has no gift, and I cant get an alternative until bearly a fortnight after the actual day as I have to wait for the refund. And they will have had my money for nearly a month and I have nothing to show for it.

Can't comment on the fudge as we never got that far! Certainly the worst customer service experience I've had in a long time. UPDATE: 18th August, still no refund. I've had one response telling me to be patient but that was last week. So no fudge and no money back. Absolute cowboys.

Absolutely disgusting service offers 24hr 48hr Service ordered 25th July for a Birthday present, im still waiting, gives u a tracking number for Royal Mail but its been saying the same for 7 days "waiting for seller to send" Avoid this Company at all cost.

Update in response to reply, have contacted you again. The delivery was split into two parcels according to your emails but both with same tracking number, which is impossible. So yeah it shows as delivered, which was the bulk of fudge, impossible to trace remainder as no valid tracking number. Definitely not the finest fudge - the outside is hard and the inside is creamy, a really odd mixture and the tastes are a bit yuck. Ordered when on special, so glad I didn't pay full price, definitely won't be a repeat customer. Unlike many review though, delivery was okay (though only 5 of the 6 have arrived so far).

Ordered on 28th June. Never received it. The company did not even know that THEY are responsible for contacting Royal Mail. They told me to look into it! They said nothing they can do. On 18th July I contacted Citizens Advice. They drafted a letter which I sent to the fudge co. It stated they had 14 days to resolve the issue. After 14 days, I had to remind them that time was up. They said it’s with Royal Mail and we don’t give refunds unless it’s lost. Disgusting customer service from a cowboy company. The fact that they haven’t responded to comments on here says it all.

What is the point in having 2 delivery options 24 hour and 48 hour when I emailed you to say I haven't received my order only to be told it will take 3 - 5 workings days for delivery?? I ordered Monday it is now Saturday and still no delivery. Why have a 1 day or 2 day delivery option when you clearly have no intention of sending orders in that timescale? I needed my order for today as they were a present but I had to quickly pop to the shop last night for a replacement. Not happy unfortunately.

Well, what can I say? AMAZING! Honestly the best fudge we have ever tasted. You certainly pack in the flavour! I have already placed my second order. Absolutely brilliant, took a wee while to arrive but it's all made fresh, what do you expect?? No complaints here at all.

FIRST TIME OF ORDERING FROM THEM-TWO WEEKS AND COUNTING-E-MAILED THEM AND NO RESPONSE-TERRIBLE SERVICE-BEEN ONTO ROYAL MAIL, THEY SAY STILL WAITING TO RECEIVE IT. THEY ARE NOT TOO FAR AWAY, I MAY NEED TO PAY THEM A VISIT-----

My order got lost due to a malfunction with a printer. I had to contact the fudge company several times. Long pauses between emails. In the end I had to ask for a refund, which I had to chase up. Quite a poor service considering the amount of advertising on social media. I would have been a regular customer, if the fudge was as good as it looks, not a chance now!

I placed an order 5 days ago and heard nothing since!!
I have emailed them and all I received was an automated response, they have taken my money and not sent out the order, its nothing more than theft.
I will be requesting a refund and it will be the first and last time I use this shady company!!
I will be contacting my bank to get my money back.
Its now been 11 days and I still haven't received my order, they have replied but not solved the issue, its nothing short of theft, they don't seem to care about customers and seem very immature with the replies in their emails.
They are absolutely atrocious and I would advise people to stay away from this company, I will get my refund one way or another!!

UPDATE…They have just processed a refund, not what I was after and in all fairness not necessary, with better comms and a more timely reply it could have been sorted easily….Anyway the refund is appreciated.

Outer and inner boxes were badly damaged and one piece of fudge also….Understand that your delivery can let you down, but after a quick reply to ask for pics which were also quickly sent….nothing….the whole idea of this product for me was to use as a gift….not possible….a simple offer to send a couple of empty flat packed boxes and one piece of fudge would have created a happy customer……There is a lot of competition out there, these guys will no longer feature in my short list.

Am still waiting for my order 36840 i ordered on the 16th got a email to say it had been dispatched but royal mail still not got it and is still expecting the order i was going to give them a try and then make a monthly subscription but not sure now after reading some of the reviews

Received this special fudge and it was delicious. All three choices melted in our mouths. I think its unrealistic to write an unhelpful review which only effects Royal mail and not the Fudge Company. Keep up good work and I'm sure many will enjoy your fudge from far and wide

Ordered on the 16th, royal mail received it on the 17th, delivered today the 19th.
Only tasted 2 so far but they are both delicious thankyou.

From what I see on here the negative reviews relate to a longer delivery time than expected. My advice, don't leave it to the last minute to order for a certain occasion!

Great service and product, will definitely order again once I've munched these 8 😋

Don't waste your money folks, my order was supposedly dispatched using 24hr tracked with Royal mail on the 12th July and the tracking status has been showing "we're expecting it" ever since. I've contacted finest fudge co. but the customer service is non existent all they said is there was a problem with their printer but nothing about when I can expect to receive my order. Shocking and extremely poor service. Wish I hadn't bothered and spent my money elsewhere.