The AA Insurance Arvostelua 

great staff but wait times to get through up to a hour simple transactions like temporary cover cannot be done online my car in dealer since end of July have to ring every 14 days to renew cover pure torture staff like Amy , Rebecca and Christina in reception are brilliant my son had same issue with new policy and change of ownership same wait times of 40mins to 60mins yet when do online quotation ring within 15mins so when they get your money the don't care i have been a customer for over 30 years and in the last year customer service has become terrible that was never the case no manger every available complaints never dealt with

i got a stock reply from the aa saying wait times are long at busy times the reality is in the past year i have had to cotact aa over 20 times dealing with travel insurance house insurance and 2 car policies every time the average wait time is between 40 and 60mins when you get through the service is excellent so my complaint is not just a once off experience there is way to contact team leader or managers as wont take calls or now email address they just need to employ more staff in customer service or allow sales and temporary cover to be carried out online as my son still had to ring to change his car as could not carry out the transaction online

A member of my family was killed by a dangerous driver. On behalf of her husband and daughter we sought to make a legal claim against the driver under her motor legal policy. After 3 months of being passed from pillar to post I had to employ a third party solicitor. Even then the AA just shrugged and could not care less. There was no apology, no human compassion. If you want any sort of insurance apart from basic car cover, do not use the AA.

I am not happy as the GO Compare website quoted £415.21 Annual Price but when I entered your site the price went up to £473.66 for no reason .All the facts of drivers and vehicle had been entered on the GO Compare site .At that point in time because of circumstances I had no option but to accept .

The process to change my insurance provider to the AA was relatively easy

Easy to use app and straight forward.Information easily accessible and easy to amend any changes.All email s clear and concise.

Hi AA just asked me to rate my experience with them, I only got car insurance couple days ago , so not much to rate .
Maybe only thing I can mention how easy it was and very competitive price.

Excellent service polite courteous knowledge
Thank you

Excellent product, good value/competitive, excellent telephone service.

Competitive quote and easy to take out policy

Easy to understand. And easy to apply value for money.

It's just buying car insurance. The system was the same as everyone else's. Proof will come if making a claim. Drops a star for trying to force auto renewal and making it difficult to untick.

Excellent service & the cheapest , which is always a bonus 😀

It was great that my details were saved so there were only a couple of things that needed altering. The price was comparable and with a company whose name was recognised. The only thing I would suggest is that you send an e-mail of confirmation straight away as I had no idea if my policy had been accepted which was worrying me slightly.

Very difficult for older,self taught folk.

Would VERY MUCH WISH TO HAVE ALL SENT TO ME IN PAPERWORK.If need to read/check details got to fathom how to get to my home insurance on the computer.

Competitive price and site easy to use

It was so simple and easy to do on the website, and I was insured in minutes.

The ability to get breakdown cover was an added bonus, and very affordable.

Very helpfull and hassle free transaction to insure my vehicle, all over in a couple of clicks on a very user friendly website. Higly recommended, and good competitively priced product