The5ers Futures Arvostelua 

Vastaus yritykseltä The5ers Futures

19.7.2026

Hi Sudheeran,

Thank you for your feedback! We're glad to hear you see The5ers as a great platform to develop and explore your trading skills.

We appreciate your support and wish you continued growth and success in your trading journey!

Vastaus yritykseltä The5ers Futures

19.7.2026

Hi Roman,

Thank you for your feedback! We're glad to hear you found the payment process easy and appreciate your suggestion about adding more symbols to the demo platform.

Your feedback is valuable to us, and we wish you continued success in your trading journey!

Vastaus yritykseltä The5ers Futures

19.7.2026

Hi Yuksel,

Thank you for your wonderful review! We're honored to hear that you consider The5ers one of the most reliable companies and that you've consistently had a smooth payout experience.

Your trust means a great deal to us, and we look forward to supporting your continued trading success!

Vastaus yritykseltä The5ers Futures

21.7.2026

Dear Trader,

Thank you for taking the time to share your feedback. We're genuinely sorry that your experience with The5ers ended on a disappointing note, as we always strive to provide a fair and transparent environment for every trader.

We'd like to clarify for the benefit of other readers that your account was not terminated randomly or without review. Before any final decision was made, your case underwent a comprehensive investigation, and you were given the opportunity to provide your explanation. We carefully considered the information you shared before reaching our conclusion.

Following this review, we identified activity that was inconsistent with our Terms and Conditions regarding fair participation. Maintaining the integrity of our evaluation process is a responsibility we take very seriously, as it ensures that every trader competes under the same rules and has an equal opportunity to succeed. When violations of these rules are confirmed, we are required to take appropriate action, regardless of the trader's performance or account status.

We understand that receiving this type of decision can be frustrating, especially when significant time and effort have been invested. However, our compliance decisions are never based on assumptions or made lightly. Every case is reviewed individually, and only after the relevant information has been carefully evaluated do we reach a final determination.

At The5ers, our goal is to create a trusted environment for thousands of traders around the world. To achieve this, we must apply our rules consistently and fairly to everyone. While the vast majority of traders complete our programs without any issues, we also have a responsibility to address cases where account activity does not comply with the agreed Terms and Conditions. This helps protect the integrity of the platform for all participants.

Although we understand that you may not agree with the outcome, we appreciate that you communicated with us during the review process. We sincerely wish you success in your future trading journey and thank you for the time you spent with The5ers.

Best regards,
The5ers Futures Team

Vastaus yritykseltä The5ers Futures

19.7.2026

Hi Joey,

Thank you for your kind words! We're delighted to hear you're enjoying the overall experience and that the new BlackArrow platform has been running smoothly for you.

We appreciate your support and wish you continued success with your trading!

Vastaus yritykseltä The5ers Futures

19.7.2026

Hi Bhagat,

Thank you for your feedback! We're happy to hear you've had a very good experience with The5ers.

We appreciate your support and wish you continued success on your trading journey!

Vastaus yritykseltä The5ers Futures

16.7.2026

Hi Sandeep,

Thank you for sharing your experience! We're glad to hear you've had a positive trading experience with The5ers so far and that you're happy with your journey.

We appreciate your trust and look forward to supporting you as you progress to the funded stage and beyond. Wishing you continued success on your trading journey!

Vastaus yritykseltä The5ers Futures

16.7.2026

Dear Caua,

Thank you for the positive feedback. We're thrilled to hear you're happy with our service! We wish you success in all your future dealings.

If you need anything, please feel free to reach out.

Vastaus yritykseltä The5ers Futures

15.7.2026

Hi there,

Thank you for your feedback! We're delighted to hear you consider The5ers a great prop firm for futures trading.

We appreciate your support and wish you continued success throughout your trading journey!

Vastaus yritykseltä The5ers Futures

14.7.2026

Dear Ariuka,

Thank you for your kind review. We're delighted to know you're satisfied with our service! We wish you continued success with us.

If you need anything, please feel free to reach out.

Vastaus yritykseltä The5ers Futures

14.7.2026

Dear Amal,

We appreciate your positive feedback. Thank you for choosing us! We’re committed to maintaining this level of service for you.

If you need anything, please feel free to reach out.

Vastaus yritykseltä The5ers Futures

13.7.2026

Dear Israr,

We're so pleased to receive your positive feedback. Thank you for your support! We hope to continue providing you with top-tier service.

If you need anything, please feel free to reach out.

Vastaus yritykseltä The5ers Futures

13.7.2026

Dear Hovhannes,

Your positive comments are greatly appreciated. Thank you for your support! We wish you all the best in your future endeavors.

If you need anything, please feel free to reach out.

Vastaus yritykseltä The5ers Futures

13.7.2026

Dear Tomas,

Thank you for your kind review. We're delighted to know you're satisfied with our service! We wish you continued success with us.

If you need anything, please feel free to reach out.

Vastaus yritykseltä The5ers Futures

20.7.2026

Dear Surendra,

Thank you for sharing your feedback.

We are sorry to hear that your experience with the BlackArrow platform led to this level of frustration. However, we must clearly state that The5ers does not manipulate accounts, place trades intentionally against traders, or operate the platform in a way designed to make traders fail.

After reviewing your case, our team contacted you directly by email and addressed the concerns you raised regarding trade execution, account synchronization, and the platform behavior you experienced. We take technical reports seriously, especially when a trader believes an order was not handled as expected or that there was a discrepancy between environments.

To clarify, trading activity is reviewed based on server-side records, account logs, and platform data. Orders are executed according to the selected account environment, market conditions, and platform configuration at the time. If a technical issue is reported, our team reviews the available data internally and provides clarification or corrective action where applicable.

In your case, the matter was reviewed and a goodwill resolution was provided to your account to support you moving forward. We also followed up with you directly regarding this resolution.

While we understand that you may still feel disappointed with the outcome, we want to clarify that The5ers operates with defined trading rules, risk parameters, and review procedures. Our platform and processes are not designed to disadvantage traders. When concerns are raised about execution or platform behavior, we review the available server-side data and account logs carefully, and where appropriate, we provide clarification or a fair resolution.

Should you need any further clarification, please reply to our email thread, and our team will be happy to assist.

Best regards,
The5ers Team

Vastaus yritykseltä The5ers Futures

20.7.2026

Hi Shivam,

Thank you for updating your review and giving us the opportunity to resolve the issue. We're glad the payout rejection was identified as a technical glitch and that you successfully received your payout.

We truly appreciate your patience and understanding, and we wish you continued success on your trading journey. If you ever need assistance, our team is always here to help!

Vastaus yritykseltä The5ers Futures

27.7.2026

Dear Xiaofei,

Thank you for sharing your feedback.

We are sorry to hear that you were disappointed with the outcome of your account review. We understand how frustrating this situation must have been, especially where there was confusion around the overnight holding notification.

To clarify, overnight holding permissions depend on the specific account type. On Day Trading accounts, positions are not permitted to remain open overnight or past the market close, and a breach of this rule may result in account termination according to the program rules. The overnight holding allowance mentioned in the notification applies only to specific Swing account conditions and does not override the rules of a Day Trading account.

After reviewing your case, our team contacted you directly by email to explain the situation and clarify the difference between Day Trading and Swing account overnight holding conditions. We also acknowledged that the notification may have caused confusion regarding what was permitted on your specific account type.

We understand that you may still disagree with the outcome, but the account decision was reviewed according to the applicable program rules and account type. Our team remains available through the existing email thread should you need any further clarification.

We wish you all the best in your future trading journey.

Best regards,
The5ers Team

Vastaus yritykseltä The5ers Futures

7.7.2026

Dear Biraj,

Thank you for the positive feedback. We're thrilled to hear you're happy with our service! We wish you success in all your future dealings.

If you need anything, please feel free to reach out.

Vastaus yritykseltä The5ers Futures

8.7.2026

Dear Trader,

Thank you for taking the time to share your feedback. We are genuinely sorry to hear that your experience left you feeling disappointed.

Following your review, we made several attempts to reach out to you directly via your support ticket in the hope of discussing your concerns and addressing any remaining questions. Unfortunately, we did not receive a response, so we were unable to continue the conversation with you personally.

We would also like to clarify that your case was thoroughly reviewed by our Technical Team. After conducting a detailed investigation, they provided a comprehensive explanation of what occurred on your account, including how your dashboard calculations were derived. Based on the review, we confirmed that your account behaved in accordance with the applicable program rules and that no technical error affecting your account was identified.

We understand that this may not have been the outcome you were hoping for, and we recognize that waiting for technical investigations can be frustrating. However, our priority is always to ensure that every case is carefully reviewed and that any conclusions we provide are accurate, transparent, and consistent with our trading rules.

We remain committed to assisting our traders whenever questions arise. If you would still like to discuss your case or if there is any new information you believe should be reviewed, we would be more than happy to reopen the conversation and assist you further.

Thank you again for sharing your feedback. We value every review, as it helps us continue improving both our platform and the support we provide to our trading community.

Kind regards,
The5ers Team

Vastaus yritykseltä The5ers Futures

5.7.2026

Hi Arhaan,

Thank you for your kind feedback! We're delighted to hear you've had a seamless experience and that our team has earned your trust.

We truly appreciate your support and wish you continued success on your trading journey!